1 VMware Virtualization and Cloud Management Solutions A Modern Approach to IT Management
3 Transform IT Management to Enable IT as a Service Corporate decision makers are transforming their businesses by standardizing on virtualization and cloud computing. In a recent business-agility survey, corporate leaders linked the cloud directly to business agility. 1 With a more agile and efficient IT environment, enterprises can respond faster to business needs and improve revenue and risk profiles, while reducing operational and capital expenses. Most IT organizations spend more than 70 percent of resources on IT maintenance, impacting their ability to meet the growing demands of their businesses. With traditional management tools and approaches, IT teams are challenged to support emerging development and operations disciplines, and to take full advantage of dynamic cloud environments. As enterprises increase their investment in virtualized infrastructure and business-critical applications, their legacy enterprise management solutions become less effective. Using inadequate management solutions, enterprises cannot maintain the performance, availability, quality of service, and security and compliance required to manage infrastructure, applications and business services in the era of virtualization and cloud computing. RETHINK TRADITIONAL IT MANAGEMENT Management tools designed for physical environments (from provisioning through lifecycle and performance management operations) are not easily optimized for virtual workload management. 2 The Taneja Group Businesses moving to IT as a service must embrace a new approach to IT management. They must address key issues including velocity of change, shared service infrastructures, new application platforms and cloud deployment models. Today s enterprises need better visibility into and control over the entire IT infrastructure as they transition from managing physical systems to managing the rapid and constant changes inherent in virtualized environments. With smart phones, tablets and on-demand applications raising user expectations of greater access, enterprises are seeking to enable self-service provisioning to facilitate business agility and reduce operational costs. This requires IT teams to automate IT policy enforcement to avoid sprawl and maintain control. Faced with limited budgets, IT teams need to increase productivity by delivering higher levels of standardization and automation in their virtual and cloud environments. A strategic IT management approach unlocks the full potential of an enterprise s virtualization platform, the foundation for cloud computing. As the global leader in virtualization and cloud infrastructure, VMware delivers comprehensive management solutions with automation and intelligent policy management for physical, virtualized and enterprise hybrid cloud environments. VMware helps you proactively manage your cloud the right cloud model to match your business needs. VMware accelerates the journey to your cloud and IT as a service, which in turn accelerates meaningful results for your business. 1
4 VMWARE IT MANAGEMENT SUITES VMware vcenter Operations Management Suite solutions enable IT to automate and simplify operations management in dynamic and virtual cloud environments by integrating performance, capacity and configuration management. VMware vfabric Application Management Suite solutions streamline and improve provisioning, monitoring and optimization to enable IT to quickly, accurately and confidently manage applications deployed on virtual infrastructure or in the cloud. VMware IT Business Management Suite solutions offer IT an integrated approach to managing services, costs and vendors, enabling chief information officers (CIOs) to manage the services catalog and service levels, make decisions based on real financial data and function as brokers of IT services. The VMware Approach to IT Management VMware delivers a complete portfolio of proven management solutions across infrastructure, applications, end-user computing and IT business management designed specifically for virtual and enterprise hybrid cloud environments. VMware solutions feature embedded, integrated and converged management capabilities that provide unprecedented visibility into, and control of, infrastructure and application health and performance, as well as service costs and risks. With VMware, enterprises extend and generate greater value from existing virtualization and cloud investments. VMware solutions help IT accelerate infrastructure and application virtualization and the adoption of cloud computing. They also enable service providers building on VMware infrastructure to provide more value to their customers through increased application mobility and portability. VMware management solutions amplify automation and enable selfservice to drive greater IT and business agility. They simplify the management of virtual and hybrid cloud environments, improve IT effectiveness and efficiency, and provide the insight and operations necessary to run IT like a business. VMware Management Solutions Support the Entire IT Environment Figure 1: VMware delivers comprehensive management solutions that reduce operational expenses and drive agility by providing unparalleled levels of automation and intelligent policy management for virtual and cloud-computing environments. 2
5 VMware Solutions for Virtualization and Cloud Management Simplify Virtualization and Hybrid Cloud Management VMware reduces IT management complexity by embedding and tightly integrating management capabilities into the VMware vsphere and VMware vfabric platforms. This approach enables the VMware highly adaptive and scalable intelligent virtual infrastructure and cloud application platforms to deliver higher levels of security, reliability and service quality at lower cost, which are instrumental to IT transformation and cloud adoption. Drive Proactive Management vsphere, the industry s leading virtualization platform, features builtin intelligence with high availability, fault tolerance, dynamic resource scheduling and disaster recovery capabilities that improve manageability, availability and business continuity. VMware augments management capabilities embedded in vsphere with tightly integrated, scalable and extensible management solutions that leverage deep insight into the vsphere platform. VMware vcenter Server forms the foundation for virtualized management. Through tight integration with vcenter Server, VMware vcenter Operations Management Suite delivers a high quality of service and reduces operational expenses with the built-in automation and intelligent policy management required to deploy a self-service private cloud and deliver IT as a service. With VMware, enterprises benefit from proactive infrastructure and application management. VMware solutions notify IT teams about impending performance degradation and other issues so that they can act before end users are affected. Through intelligent policy management, VMware systems also remediate many problems automatically, moving enterprises from the reactive management approach of alert and respond to the proactive approach of respond and alert. Manage Cloud Platforms vsphere is the base of the VMware cloud infrastructure suite, which amplifies the value IT can realize from virtualized resources by enabling cloud-scale operations and hybrid cloud computing. The VMware cloud infrastructure suite including vsphere, VMware vcloud Director, vcenter Operations Management Suite, VMware vshield and VMware vcenter Site Recovery Manager delivers a complete private cloud solution including self-service, automated provisioning, security and business continuity capabilities. With this suite, VMware helps enterprises redefine how they manage and secure resources and meet line-ofbusiness needs. A critical tenet of the VMware approach to simplifying management is to encapsulate infrastructure and applications based on standardized templates. Through vcloud Director, the VMware cloud infrastructure suite leverages logical resource pools to deliver cloud infrastructure on demand, so end users can consume virtual resources with maximum flexibility. Utility Operations & Maintenance Services Our new VMware powered private cloud infrastructure is extremely automated, fast and easy to manage. It has made a real difference to our business. 3 John Dolan Head of IT & Comms, Utility Operations & Maintenance Services (UOMS), part of growing international energy company ESB International 3
6 Hay Group You have to also consider the operational expenses we re saving. The IT staff can do so much more in a shorter amount of time because VMware simplifies virtual machine management. So they can spend less time on routine tasks and more time on strategic initiatives for the organization. 4 Tuan Ngo Director, Worldwide Network Operations Group, Hay Group VMware, in conjunction with leading cloud providers, extends private cloud solutions to enable the enterprise hybrid cloud, which ensures seamless interoperability and portability between applications and services. By leveraging the built-in manageability of the VMware platforms, enterprises benefit from costeffective, integrated solutions for securing virtual datacenters and cloud environments at all levels host, network, application, data and endpoint while ensuring system compliance with regulatory requirements, industry standards and corporate best practices. VMware solutions enable IT teams to create and manage business-relevant policies that adapt to dynamic cloud environments and help IT teams mitigate the challenges of server sprawl. They also prevent the configuration drift that can increase security risks and noncompliance. Accelerate Cloud Benefits By also embedding and tightly integrating management into the VMware vfabric Cloud Application Platform, VMware enables enterprises to accelerate the provisioning and operations of next-generation applications built to exploit the benefits of virtual infrastructure. vfabric management features ensure that the applications running on the vfabric platform perform optimally. vfabric Application Management Suite solutions are built on an open, standards-based, extensible framework. They include autodiscovery, automated provisioning, and intelligent, policy-based monitoring, alerting and control. In contrast to traditional tools, the suite provides IT teams with holistic support for the legacy and modern applications they have developed and deployed across hybrid clouds. Improve IT Effectiveness and Efficiency Today, many IT teams lack the agility to meet the growing demands of their business because of inadequate tools and processes to support emerging disciplines, such as DevOps. They also lack the agility to take full advantage of dynamic cloud-computing environments. In continually changing virtualized and cloud environments, multiple teams must share data, processes and tools, and management disciplines must be better integrated. VMware improves the effectiveness and efficiency of disparate IT teams and processes through converged management solutions. Manage Infrastructure Holistically Operations management disciplines are converging in the cloud. Performance, capacity and configuration management are becoming inseparable due to the dynamic nature of converged infrastructure. The vcenter Operations Management Suite delivers an integrated approach to performance, capacity and configuration management, unlike traditional tools which manage them as silos. It provides a holistic view of virtual and cloud infrastructure health. The suite provides IT teams with a real-time understanding of how to manage performance, capacity and configuration issues and risks to maintain service health, improving collaboration among disparate teams, processes and tools. It also dramatically simplifies and automates management of virtualized and cloud infrastructures, enabling IT teams to be more proactive and to ensure optimal system performance. First- and second-generation management tools attempted to solve operational issues by setting 4
7 metrics thresholds and writing rules that filtered events, but they met with limited success. In contrast, vcenter Operations Management Suite provides patented analytics that aggregate performance data from vcenter Server and third-party monitoring systems. As a result, the solution learns normal behavior for more intelligent alerting, proactive intervention and rapid problem resolution. The vcenter Operations Management Suite also automates capacity analysis to quickly identify over-provisioned virtual machines and rightsize infrastructure resources. It conducts automated provisioning, patching and configuration analysis of infrastructure and applications, ensuring continuous compliance with operational best practices, security guidelines and regulatory requirements. Discovery and mapping capabilities provide an accurate, up-to-date view of applications and supporting virtual infrastructure elements, as well as dependencies, facilitating security enforcement, problem resolution and disaster recovery. With VMware solutions, IT organizations are equipped to handle a significantly higher ratio of applications and servers to administrators, driving greater operational efficiency. VMware Management Solutions for Your Cloud Mentor Graphics Corporation To us, cloud computing means dynamic resources that are self-provisioning, and VMware vcenter Operations Management is purpose-built to support this type of environment. Two things set the solution apart: the hooks into VMware vsphere that give it broad understanding of the system storage, network, virtual machine performance and the analytics that will transform the data it gleans into actionable information. Brian Alexander Systems Architect, Information Technology, Mentor Graphics Corporation Figure 2: VMware delivers new levels of automation and intelligent policy management at every layer of a modern IT architecture, enabling enterprises to manage their private clouds while designing for hybrid cloud environments. 5
8 Manage Applications End to End In a similar way, the vfabric Application Management Suite brings together key disciplines from provisioning, deployment, release and monitoring through ongoing optimization for end-to-end management of application development and delivery. It helps IT keep up with business demand for application changes and upgrades through better coordination among application build, release and monitoring teams. It also enables teams to maintain application performance and availability, even as systems are scaled up and down to meet demand. The vfabric Application Management Suite provides unmatched deployment automation and self-service provisioning by standardizing, streamlining and automating application release for multitier, multizone applications into hybrid cloud environments. It monitors and manages Web- and custom-application performance in virtual and cloud environments, and enables IT to standardize middleware, packaged applications, operating systems and best-practice application deployment patterns. With the vfabric Application Management Suite, IT teams can manage collaboratively, sharing application health across development and IT operations by fusing monitoring, deep diagnostics and management processes. Integrated application performance management offers a single solution that unites developer and operations efforts with a common language to build, deploy, monitor and optimize high-performance applications. Through a single pane of glass, enterprises can now visualize overall application health across private and public cloud deployments and from the business perspective. VMware converged management solutions enable greater sharing of data, tools and processes across teams, helping IT organizations to more easily shift to a shared services model. They also improve the management of services, costs, service-level agreements (SLAs) and vendors. Support Hybrid Cloud Deployment VMware extends the key tenet of convergence to managing the hybrid cloud. VMware unifies and streamlines cross-cloud management through standardized infrastructure and application constructs. VMware also provides the automation and intelligence for IT teams to manage the performance, health and compliance of applications and infrastructure across clouds. This ensures interoperability and portability across the entire cloud infrastructure regardless of deployment choice. VMware works closely with leading cloud providers to deliver VMware vcloud Datacenter Service offerings. These offerings are built on an architecture developed and certified by VMware to be compatible and secure, in contrast to commodity public cloud services. Moreover, VMware provides enterprises with the flexibility and portability to move applications between clouds without rewriting them from private clouds to vcloud enabled public clouds and back. The vfabric Application Management Suite also features a next-generation application operations dashboard. 6
9 Run IT Like a Business To run the business of IT effectively, enterprises need to measure performance and cost across all delivered IT services infrastructure, application and end-user computing. However, most IT teams operate with little visibility into operational costs, service levels and vendor operations. Unable to capture and aggregate the data they require, IT fails to communicate its value in business terms which include not just ROI and internal rate of return (IRR) metrics, but an understanding of IT s impact on revenue and profits. Optimize the Business Value of Your IT For IT teams leveraging private and public cloud services, VMware IT Business Management Suite solutions offer the highest levels of visibility and control over costs and risks. VMware IT financial management, vendor governance and service-level management capabilities provide the rigor required to optimize the business value of IT investments and to improve enterprise command over IT activities. VMware solutions deliver complete, consolidated views into IT capital, operating and service expenses across a broad range of financial data sources. They collect and abstract information, model it and publish service, cost and governance models. VMware solutions use meaningful measurements and reports including a bill of IT services, chargeback, service-level reporting and vendor scorecards to support more effective engagements with business stakeholders. With VMware solutions, enterprises manage IT agendas with deep financial discipline, leveraging fact-based decisions across the IT portfolio. As a result, enterprises can make informed financial trade-offs that are aligned with business priorities. By leveraging vsphere, enterprises reduce infrastructure capital and related datacenter operating expenses with server consolidation ratios of up to 30:1. Enterprises also reduce operating expenses through high levels of automation and policy-based control built into the platform and by transforming manual management processes. Deliver Self-Service Access With VMware management solutions, enterprises increase business agility, end-user productivity and IT responsiveness while reducing costs. They enable end-user self-service access to IT and business cloud services through a service portal and catalog. Leveraging a powerful workflow engine, they provision and automate services according to established best practices, speeding service fulfillment and reducing errors. In addition, they help enterprises to ensure that service levels are met through robust end-to-end servicelevel management. VMware solutions provide the visibility businesses need to control infrastructure, application and end-user computing services. In the era of the hybrid enterprise cloud where services can be delivered onsite or by offsite service providers VMware solutions allow enterprises to make informed sourcing decisions based on fundamental criteria such as cost, risk, performance and compliance. As IT leaders gain insight into service levels and vendor performance, they can ensure that services continue to provide value for their cost. These capabilities, in turn, help CIOs act as brokers of IT services in full alignment with business needs. 7
10 VMWARE PROFESSIONAL SERVICES To accelerate the adoption and implementation of VMware IT Management Suites, VMware offers the following Professional Services: VMware Consulting Services In-depth expertise to help enterprises administer and optimize the operations of infrastructure and applications in virtualized and cloud-computing environments using proven, repeatable delivery methodologies. VMware Education Services Industry-leading technical training and certification programs that build the management and operations expertise of virtualization and cloud computing in IT organizations. VMware Technical Account Manager Services Cross-functional VMware experts who help enterprises reach their IT management goals. Accelerate IT as a Service with VMware Management Solutions Cloud computing requires enterprises to embrace a management approach that is agile, flexible and dynamic. Together with intelligent virtual infrastructure and the cloud application platform, VMware delivers comprehensive virtualization and cloud management solutions that enable organizations to measure, manage and improve IT services. Today, VMware embedded, integrated and converged management solutions enable more than 250,000 customers and 25,000 partners to continually enhance the value, quality and delivery of their IT services, and communicate those improvements in business terms. VMware management solutions support IT organizations as they successfully shift spending from keepthe-lights-on activities to innovation, critical to keeping up with the growing demands of business. As IT organizations grow in maturity and sophistication, they transition from a technology-centric approach to a more service-centric approach. They focus less on delivering technology compute capacity and even applications and more on delivering services as the business needs them. The capabilities provided by VMware IT Management Suite solutions are critical to helping enterprises through this transition. VMware customer-proven management solutions are backed by a large services organization with expertise in virtualization, cloud computing and cloud management. VMware Professional Services, which includes Consulting Services, Education Services and Technical Account Manager Services, offers best practices, deep expertise and thought leadership in the areas of automated operations, application management and IT business management to reach IT management goals. By leveraging VMware virtualization as the foundation for your cloud and effectively managing applications in a private, public or hybrid cloud, your organization can be more responsive to business needs. It can address issues before end users even notice there is a problem, improving service quality and reducing business risk. VMware management solutions enable enterprises to accelerate the delivery of secure, on-demand selfservice while lowering operational costs and meeting service levels, ultimately enabling businesses to deliver IT as a service. Your Cloud. Accelerate IT. Accelerate Your Business. 1 AbsolutData. Business-Agility Survey, February The Taneja Group. An Overview of the Cloud Market Vendor Landscape, August VMware Case Study. VMware Private Cloud Delivers Strategic Value at Dublin Bay Power, Ireland, VMware Case Study. Hay Group,
11 Learn more. Contact VMware today at VMWARE or visit
12 VMware, Inc Hillview Avenue Palo Alto CA USA Tel Fax Copyright 2011 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed IV at VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMW-BRO-MNGMNT-USLET /11
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