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1 journey to a hybrid cloud

2 Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI

3 about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience Recently led GTSI Virtualization Consulting Group Member of TechAmerica Cloud2 Commissions Federal and State and Local Featured speaker at over 35 government and industry trade shows on cloud computing and server and desktop 3

4 agenda Definition of Cloud Cloud Types Service Definition The GTSI Cloud Maturity Model Consolidate Virtualize Automate Utility Cloud Computing Summary 4

5 defining cloud computing Cloud computing is a pay-per-use model for enabling convenient, on-demand network access to a shared pool of configurable and reliable resources (networks, servers, storage, applications, services) that can be rapidly provisioned and released with minimal consumer management effort or service provider interaction. - (NIST definition) 5

6 why cloud, why now? Major shift in information technology architecture, sourcing and services delivery IT applications and services structured and accessed as needed through virtualized architectures, either internally or through service providers Convergence of Internet technologies, virtualization and IT standardization Major qualities of cloud computing: On-demand self service Ubiquitous network access Location-independent resource pooling Rapid elasticity Pay-per-use Software-as-a-Service (SaaS) Platform-as-a-Service (PaaS) Infrastructure-as-a-Service (IaaS) Public Cloud (external) Hybrid Cloud Virtual Private Cloud (3 rd Party) On-Premise Private Cloud (Internal) 6

7 definition of a service A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. - (ITIL definition) 7

8 service creation process 1. Definition Service definition is the most important element of the ITSM. Non-functional requirements, such as service availability, performance, accuracy and security, must also be considered. 2. Publication Once defined, the definition is published in a service catalog. The goal of the service catalog is to create a vehicle that enables users to proactively select the IT services that best suit their needs. 3. Request Model A service provider interacts with end users or business units through the enduser request model or the subscription model. The end-user request model enables the user to select services from a published catalog. The goal is to automate! 8

9 service creation process (cont.) 4. Provisioning IT service provisioning enables the automated delivery of services selected from a catalog, such as setting up an account, installing software or providing access to a specific application. 5. Measurement Measurement enables agencies to meter service consumption for billing, monitor automated service levels and deliver detailed service usage reports. 6. Cost Recovery Process Cost recovery or chargeback takes many forms. 9

10 GTSI cloud computing maturity model (or how to build our own private cloud)

11 key characteristics of cloud computing On-demand self-service Ubiquitous network access Location-independent resource pooling Rapid elasticity Infrastructure scalability Measured service Multi-tenancy Trusted, secure and reliable Separation of applications from underlying infrastructure Standards-based 11

12 GTSI cloud computing maturity model 12

13 step 1: consolidation The road to cloud computing begins with consolidation, modernization and virtualization. Use virtualization or high-performance computing Reduce redundancy and wasted space Improve speed of critical processes More flexibility for on-demand computing Unified fabric gives all servers (physical and virtual) access to the SAN Infrastructure modernization fosters communication between legacy and newer systems, allowing interoperability required for cloud Modernization enhances security 13

14 step 2: virtualization Create an abstraction of your IT environment to allow resource pooling and sharing. Virtualization needs to happen at each level of infrastructure stack (servers, storage, network, desktop and applications) to enable cloud computing Aggregation of all IT resources turns them into a unified logical resource shared by all applications Decouples physical IT infrastructure from the applications and services being hosted, making it portable and moveable ondemand within IT environment Improves flexibility, speeds up service provisioning and reduces downtime 14

15 virtualization 15

16 traditional data center A single OS and application dedicated to a single server and storage device On average, servers are running at 10-15% capacity For every watt (1) of power to a server, it takes 1.25 watts to cool it Source: Gartner 16

17 server consolidation 17

18 virtual machine migration Moves running virtual machines from one host to another while maintaining continuous service availability Enables continuous workload consolidation Enables zero-downtime maintenance 18

19 high availability (HA) 19

20 dynamic resource scheduling (DRS) 20

21 step 3: automation Automate your IT environment to make it adaptive, secure and repeatable. Aligns agency operations with agency mission IT processes controlled by dynamic and trusted policies Provisioning and IT automation helps remove manual labor requirements for run-time operation of data center Adopt a multi-layered defense strategy to ensure confidentiality and integrity of sensitive data Develop availability guarantees and penalties On-demand reallocation of computing resources Run-time response to capacity demands Trouble-ticket response automation 21

22 implications for service assurance stakeholders cloud impacts technology and roles/responsibilities Executive Must not be the last to know IT information more relevant to making better business decisions IT more responsible for business outcomes Executive Service Operations Management Focus on real time Prioritize and escalate according to business criticality Keep multiple systems synchronized Applications Performance Management Orient around business Focus on full life cycle Use real transactions and end user experience Expand environments and application types 22 Infrastructure Management Service and application aware Protect QoE, not just QoS Further leverage IaaS Understand network behavior and usage

23 step 4: utility Enable self-service and metering in your IT environment. Computing model now resembles a utility No intermediary between consumer of a resource and processes for acquisition and allocation of resources IT becomes an on-demand service in a fully virtualized environment Strict SLAs developed and enforced to address such concerns as performance, downtime, provisioning, security, backup and recovery Risks, vulnerabilities and incidents are tightly managed Situational awareness provides ability to access and analyze the raw data from disparate sources by putting a context around an event 23

24 automated service delivery and management User s Virtual Resource Manager Report Business Requirement s Agency Policies Organize Deliver Manage Track Compute Infrastructure Policy-Based Workflow Automation & Integration Work Orders Existing Management Ecosystem License Management Asset Management CMDB Operational Monitoring 24

25 current state of IT service delivery Request Service Provision HW Install SW Secure Data Apply Management Controls Formalize Service Bring Service into Production Document the Request 60.0 Min Acquisition Approval 15.0 Min Install OS Min Adjust Firewall Settings 15.0 Min Update CMDB, Asset DB, Licenses 15.0 Min Apply SLA Context 15.0 Min Issue RFC 15.0 Min Approve Request 30.0 Min Issue Purchase Order 15.0 Min Install Application & DB Min Apply Access Control 15.0 Min Apply Monitoring Controls 15.0 Min Trigger collection of SL data 15.0 Min Change Impact Assessment 15.0 Min Issue Work Order 15.0 Min Handle Shipment 15.0 Min Configure Settings Min Start Security Monitoring 15.0 Min Apply Backup Schedule 15.0 Min Track Service Usage 15.0 Min Authorize & Document Changes 15.0 Min Feedbac k Results 15.0 Min Install HW Min Load Data Min Apply Threat Protectio n 15.0 Min Apply Patch Control 15.0 Min Collect Chargeback Data 15.0 Min Test & Execute Change Min Total Cycle Time: Days? Weeks? Months? 25

26 CA Automation Suite for Clouds CA Automation Suite for Clouds key capabilities include: Self-service portal and service catalog with native multi-tenancy and preconfigured, automated workflows and service definitions Service metering and billing that supports fixed or usage-based pricing, a billing and financial reporting engine and integrated chargeback Dynamic resource and workload management that supports shared, pooled resources that can be dynamically scaled Flexible, on-demand provisioning: policy-based automation across physical, virtual and cloud environments supports public, private and hybrid cloud architectures and rapid server imaging Automated discovery, configuration and compliance management help streamline and simplify resource-intensive and error-prone configuration and compliance management processes 26

27 self-service (think itunes) Preconfigured, automated workflows and service definitions span heterogeneous infrastructure for private cloud services via a catalog Empower users with self-service Self-service portal and service catalog lets users quickly and securely provision and de-provision their own resources and services Request Native multi-tenancy enables publication of standardized services across multiple catalogs, and control using role-based permissions and workflows Request Portal 27

28 CA Automation Suite for Clouds service metering and billing Supports fixed or usagebased pricing Billing and financial reporting engine that automatically associates service usage to departments, cost centers and customers Meter actual resource consumption and charge for services based on their true cost of delivery Capture consumption Charge back & show back Metering & Performance Reconcile Cost of Service 28

29 dynamic resource and workload management Dynamic resource pool management allows you to quickly scale capacity up or down. Monitors and dynamically responds to key performance indicators with coordinated, policybased action Additional user demand for application increases load in infrastructure Application returns to acceptable level Second instance provisioned dynamically Application server performance degrades 29

30 CA Automation Suite for Clouds flexible, on-demand provisioning Policy-based automation ensures consistent deployment of applications and services across physical, virtual and cloud environments Supports public, private and hybrid cloud architectures Unique rapid server imaging technology can quickly capture, convert and migrate system images (including OS, applications, storage and network configurations) regardless of the underlying hardware platforms 1. Capture image on source server 2. Store Images 3. Deploy to destination server source destination Applications Applications Apps NETWORK & SERVER CONFIGURATION NETWORK & SERVER CONFIGURATION Config OPERATING SYSTEM OPERATING SYSTEM IMAGE IMAGE LIBRARY OS 30

31 step 5: cloud Cloud is the final stage in which you obtain completely elastic, on-demand and scalable IT environment. Use of Web services and SOA to compose complex, customizable, distributed applications Organize stove-piped applications into collective integrated services Inter-cloud federation links disparate clouds (public and private) and enables true interoperability and movement of loads between clouds Separation of business logic from the user interface Single centralized management infrastructure using Web portals 31

32 CA AppLogic 32

33 CA AppLogic complete visibility 33

34 CA AppLogic easily create and change service configurations 34

35 GTSI Hybrid Cloud 35

36 Session #VI015SN Please scan this image to fill in your session survey on a mobile device

37 Legal Certain information in this presentation may outline CA s general product direction and is subject to change or withdrawal by CA at any time without notice. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Each new feature or functionality included in future releases is subject to change based on a number of factors, including but not limited to internal and external beta testing, development plan changes, and feedback from customers and users. Accordingly, the product may have different features and/or functionality than stated herein. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis.

38 Legal Copyright 2011 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will CA be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages.

39 Q&A

40 thank you

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