Introducing SAP s Landscape and Data Center Innovation Platform. Phil Jackson SAP Solution Engineer

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1 Introducing SAP s Landscape and Data Center Innovation Platform Phil Jackson SAP Solution Engineer

2 CIO challenges Business Agility & Innovation Business Continuity Cost Containment Hybrid On-premise, Virtual and Cloud Datacenter SAP and non-sap Applications Virtualization Physical Infrastructure Cloud 2013 SAP AG. All rights reserved. Customer 2

3 IT Data Center and Landscape management challenges Resources tied up in operations instead of innovations (80% vs. 20%) Lengthy problem detection and diagnosis (across infrastructure, network, applications) Expensive administrator resources are required to resolve routine issues Too much time, money and effort spent on manual, repetitive SAP related tasks (System cloning / copy / refresh; Hardware & system setup, Infrastructure procurement, Customizing and consulting for system configuration) 80% Ongoing IT Operations 20% New IT Project Initiatives 2013 SAP AG. All rights reserved. Customer 3

4 New strategies are needed Instead of focusing on supporting individual IT assets, enterprises must automate IT processes to support and manage business processes across the enterprise. IT departments must move beyond the traditional silos, and work together with the business units in a more coordinated manner. Further, IT organizations should ensure their support providers can take a similar approach - including taking advantage of service level agreements SAP AG. All rights reserved. Customer 4

5 Solution SAP Landscape & Datacenter Innovation Platform Automation, Flexibility, Lean Architecture Discover Visualize Monitor Automate Schedule Orchestrate Configure Copy/Refresh Provision Hybrid On-premise, Virtual and Cloud Datacenter SAP and non-sap Applications Virtualization Physical Infrastructure Cloud 2013 SAP AG. All rights reserved. Customer 5

6 Solution SAP Landscape & Datacenter Innovation Platform Use case Discover Visualize Monitor 1. Landscape Discovery Infrastructrue, Applications, Dependencies 8. Provision Training System For the users of the new version of the app. 2. Visualization To understand how performance affects end-users 3. Monitoring - Alerts End-to-end, Top-down monitoring 7. New Test System Copy/Refresh For the application upgrade 6. Configure Network Settings Before creating a new test system 4. Automated Corrective Actions Orchestrated incident resolution 5. Human Decision Upgrade the application to avoid similar issues 2013 SAP AG. All rights reserved. Internal 6

7 Infrastrucutre Operations Closing the gap between Enterprise Architects and Infrastructure Operations Discover Visualize Monitor Business Processes Applications ABAP J2EE Enterprise Architect Enterprise Architects model business processed with BPM tools (like ARIS, Solution Manager, ) Modeling on system level SAP Solution Manager closes the gap between infrastructure, application and enterprise architects and provides single source of truth Infrastructure Auto discovery of infrastructure with inventory management and network management 2013 SAP AG. All rights reserved. Customer 7

8 Solution SAP Landscape & Datacenter Innovation Platform Use case Automate Schedule Orchestrate 1. Landscape Discovery Infrastructrue, Applications, Dependencies 8. Provision Training System For the users of the new version of the app. 2. Visualization To understand how performance affects end-users 3. Monitoring - Alerts End-to-end, Top-down monitoring 7. New Test System Copy/Refresh For the application upgrade 6. Configure Network Settings Before creating a new test system 4. Automated Corrective Actions Orchestrated incident resolution 5. Human Decision Upgrade the application to avoid similar issues 2013 SAP AG. All rights reserved. Customer 8

9 Visualize Business-centric Identify business performance Discover Visualize Monitor Graphical view of IT devices, applications, dependencies and their health IT infrastructure and application alerts visible in one central alert inbox Discovered business services & frontends View transactions in a business context while maintaining the ability expose detail and drill deeper into the infrastructure 2013 SAP AG. All rights reserved. Customer 9

10 SAP s Monitoring and Alerting Infrastructure The Evolution Local RZ20 ABAP ABAP Central RZ20 SAP J2EE SAP End-to-End Monitoring and Alerting Infrastructure EE Scenario Mon based IC Mon Monitoring System, Database and Host Monitoring SAP (ABAP, Java, BOBJ, SUP, HANA, ) SAP Solution Manager 7.1 SP01 SP05 Non-SAP (IBM WebShere, Tomcat, MS.Net) 2013 SAP AG. All rights reserved. Customer 10 BI Mon PI Mon Integration of SAP IT Infrastructure Configuration Database CMDB Monitoring and Alerting Integration SP05 Next Integration of Business Process Monitoring Business Process KPI Monitoring Data Consistency Job Scheduling Business Process Performance Optimization

11 Run SAP Like A Factory Application Operations Provide Global Transparency over Solution Landscape Technical Support Operations Control Center Functional Support End User Experience Monitoring System Monitoring CA Wily Introscope E2E Trace Analysis Dashboards Alert Inbox DVM KPI Reporting Detect availability, performance and exception problems Systems and Applications Interfaces and Jobs Analytics layer Orchestration layer End User scenarios Automate operations activities by Automated problem detection via Monitoring, Alerting and Analytics Component and cross-component Problem resolution / Root Cause Analysis Guided procedures for regular tasks Increase end user satisfaction Ensure satisfying performance and availability for end users Reduce data volume compliant to legal obligations Dashboards for most common and stable KPI s Intuitive graphical UI s 2013 SAP AG. All rights reserved. Customer 11

12 Requirements to Manage SAP Landscape Monitoring Solutions Proactive production monitoring solutions Identify production issues in real-time Generate alerts for SAP and non-sap Applications Discovery and Impact Analysis IT Process Automation Solution Manage alerts and identify issues to create incidents for real issues Automatically react on alerts and incidents Automate standard IT processes for your SAP landscape Run workflows to get approval as part of typical IT processes Manage SAP Application Landscape Automate system clones, copies and refreshes for physical and virtual environments Enable virtualization of SAP landscapes Manage system growth and capacity requirements Automate manual steps for post-copy activities 2013 SAP AG. All rights reserved. Customer 13

13 SAP Extended Diagnostics by CA Wily Feature Overview Support business outcomes prioritize resources by business impact Single solution supporting IT operations, end-users, application support, business owners Extensibility for SAP and non-sap Real-Time Production Monitoring Manage Your SAP Landscapes Complete Performance X-Ray Improve End-User performance Detects quality issues and bottlenecks in dev and test to improve quality and prevent product problems Context and clarity beyond silos Application Lifecycle Support Business-centric 2013 SAP AG. All rights reserved. Customer 14

14 Solution SAP Landscape & Datacenter Innovation Platform Use case Configure Copy/Refresh Provision 1. Landscape Discovery Infrastructrue, Applications, Dependencies 8. Provision Training System For the users of the new version of the app. 2. Visualization To understand how performance affects end-users 3. Monitoring - Alerts End-to-end, Top-down monitoring 7. New Test System Copy/Refresh For the application upgrade 6. Configure Network Settings Before creating a new test system 4. Automated Corrective Actions Orchestrated incident resolution 5. Human Decision Upgrade the application to avoid similar issues 2013 SAP AG. All rights reserved. Customer 16

15 Manage your network configuration and provisioning Configure Copy/Refresh Provision Reduces costs by automating timeconsuming manual change, configuration, and compliance tasks. Distribute configuration changes to all your active network devices Collect configuration of all your active network devices Compare configuration history with current configuration 2013 SAP AG. All rights reserved. Customer 17

16 System clone / copy / refresh Use case examples Configure Copy/Refresh Provision System Clone System Copy System Refresh PRD TST QAS Outdated business data PRD PRD PRD PRD Example: Create isolated testing, demo or training systems QAS Example: Create new QA/TEST systems QAS Up-to-date business data Example: Update existing QA/TEST systems with latest business data 2013 SAP AG. All rights reserved. Customer 18

17 You know the business value of SAP solutions Put you in control of SAP on-premise solutions Configure Copy/Refresh Provision Accelerate provisioning and evaluation of SAP Software from weeks to minutes Quickly provision SAP on-premise systems in the public cloud Ideal for PoCs, test, training, demo and evaluation purposes Innovate faster Reduce risks and iterate quickly during SAP implementations; take projects into productions much faster in a winning combination with Rapid Deployment Solutions and SAP services Reduce TCO Leverage latest business innovations delivered as software appliances to eliminate cost, complexity and efforts Cloud enable the on-premise world and reap the benefits of cloud computing Cloud 2013 SAP AG. All rights reserved. Customer 19

18 Benefits you can realize with SAP s Landscape & Datacenter Innovation Platform Business Agility & Innovation More business innovation Maximize IT responsiveness for faster time to market Business Continuity Improved service levels To meet or exceed the needs of the business Flexibility Automation Lean Architecture Cost Containment Lower IT costs and risk While doing more innovations, changes, quality 2013 SAP AG. All rights reserved. Customer 21

19 SAP IT Infrastructure Feature Overview Match business demand to IT resources Real-Time IT Monitoring Automated Discovery Business impact analysis Infrastructure Discovery and Monitoring KPI Reporting Manage Your SAP Landscapes Integrated CMDB Integration to Solution Manager Root Cause for IT issues Application Lifecycle Support Visualized Dependencies 2013 SAP AG. All rights reserved. Customer 22

20 SAP NetWeaver Landscape Virtualization Feature Overview Automation of operational best practices Reduce time and effort Improve operational agility Simplify landscape management Third-Party Support & Extensibility Start, Stop & Relocate Systems, Mass Operations Manage Your SAP Landscapes System Cloning System Copy/Refresh Reduce SAP TCO End-to-End Visibility & Monitoring of all Infrastructure Layers Landscape Visualization Automated Capacity 2013 SAP AG. All rights reserved. Customer 23

21 SAP IT Process Automation by Cisco Feature Overview Deploy Quickly. No Agents and small footprint Automated Reports of IT Operational Process Runs with built-in ROI Automate Alert & Incident response process Consistent troubleshooting and remediation no matter time of day with audit trails Integrate into existing monitoring solutions (Microsoft, HP, IBM, BMC, CA, etc) Third-Party Adapters & Automation Packs w/ Solman 7.1 support Visual Modeling of IT Operational Processes Automate SAP and non-sap IT Operational Best Practices 400+ Best Practices Content Flows for SAP Business Apps and HANA Automate remediation with Approvals Automate Run SAP Operations and Procedures 2013 SAP AG. All rights reserved. Customer 24

22 Manage SAP Landscapes & Infrastructure Monitoring of IT and Application Landscape Solution Manager Run IT Processes automatically Create System Copies 2013 SAP AG. All rights reserved. Customer 25

23 Recommended Solutions to manage your SAP Landscape SAP ITIM SAP Extended Diagnostics by CA Wily Solution Manager SAP IT Process Automation by Cisco SAP NetWeaver Landscape Virtualization 2013 SAP AG. All rights reserved. Customer 26

24 IT - SAP Solution and Solution Extensions (ALM)

25 Solution Focus Section

26 SAP Extended Diagnostics by CA Wily (SED) Detect and triage SAP and non-sap application issues proactively SAP Extended Diagnostics helps your organization detect and triage application issues proactively before SLAs are breeched and users are affected With it, it is easier than ever to measure IT service levels, customer experience, and the associated impact on business revenue for the complete application landscape (SAP and non-sap) 2013 SAP AG. All rights reserved. Requirements Design Build & Test Deploy Operate Customer Optimize 29

27 SAP NetWeaver Landscape Virtualization (LVM) More Automation Less Administration Optimized SAP landscape management SAP LVM solution aims to automate repetitive tasks and gain unprecedented visibility and control over SAP systems in both traditional and virtual infrastructures SAP Solution Manager Framework SAP Applications IT-Infrastructure Network IT Infrastructure Servers Virtualization Storage Private or Public Data Center or Cloud 2013 SAP AG. All rights reserved. LVM Versus TDMS Requirements Design Build & Test Deploy Operate Customer Optimize 30

28 SAP IT Infrastructure Auto discovery and management of infrastructure configuration items and relationships Service Level Installed-Base & Object Incident & Service Request Customer Knowledge Problem Change Manageme nt Installed-Base & Object Track and manage configuration IT items which are referenced in service processes Installed-base management tracks hierarchical and structured information of the IT infrastructure, allows the installation of individual objects, and the download of functional locations from SAP ERP Object management documents the details of the individual objects of the IT infrastructure, optionally by downloading equipment information from SAP ERP, as well as the relationships between these objects Object references in service transactions establishes links to all affected IT objects during incident, problem, and change processing, to complete the requests efficiently Integration to change management automatically updates status information of IT objects assigned as references to requests for change 2013 SAP AG. All rights reserved. Customer 31

29 SAP IT Process Automation by Cisco Increase operational efficiency for heterogeneous IT Landscape With the SAP IT Process Automation application by Cisco, you can improve your operational efficiency and system reliability by standardizing critical operational processes across heterogeneous IT Landscapes (SAP and non-sap software), with well over 300 out of the box automation workflows that drive operational excellence Unified IT Incident Response Predefined Corrective Actions Advance reporting for Compliance Visual Configuration Environment 2013 SAP AG. All rights reserved. Requirements Design Build & Test Deploy Operate Customer Optimize 32

30 RunSAP Like A Factory Automating Technical Operations Use Case Business Process Operations SAP Solution Manager Application Operations SAP Extended Diagnostics by CA Wily Infrastructure Operations RunSAP Automation Factory Solution Manager Alert Inbox SAP IT Process Automation by Cisco (450+ Process Flows) Plan Adapt Restore / Improve Service Do Inspect Change SAP IT Infrastructure Incident 2013 SAP AG. All rights reserved. Customer 33

31 SAP Landscape & Datacenter Innovation Platform Route to operational best practices Business Agility & Innovation Business Continuity Cost containment SAP Solution Manager PreDefined 450+ Process Flows Custom Automated Troubleshooting & Corrective Actions Automated Administration & Maintenance IT Service Application Lifecycle System Clone/Copy/Refresh Automated Capacity Business Process Operations Application Operations IT Infrastructure Operations Cloud Provision SAP systems to cloud Pre-configured SAP Business Suite content Network & System Monitoring Configuration provisioning Discovery & CMDB SAP and non-sap Appl. monitoring, Java &.NET Diagnostics E2E Transaction Tracing 2013 SAP AG. All rights reserved. Customer 34

32 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices SAP AG. All rights reserved. Customer 35

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