Delivering actionable service knowledge

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1 Delivering actionable service knowledge Converged Infrastructure Monitoring and Management (CIM 2 )

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3 Delivering actionable service knowledge Converged Infrastructure Monitoring & Management (CIM 2 ) from WhiteSpider frees IT organisations from the complexity and burden of managing multiple tools. CIM 2 presents unified monitored data into actionable service knowledge that can improve service quality and reduce business risk. Organisations have too many monitoring tools that don t work well together, compounding overall management complexity The drive to convergence As the pace of business accelerates, companies everywhere are demanding more from IT; such as faster service delivery, lower risk and higher operational efficiency. IT organisations are responding by embracing technologies such as mobility, virtualisation, and cloud computing. Converged infrastructures, the result of the seamless integration between the storage, compute, network and virtualisation layers, simplify and speed up the delivery of IT services. They also help overcome the inherent risks of increased infrastructure size and complexity. Within the converged infrastructure environment, the fundamental principles of management remain: that of monitoring the entire IT environment from applications through to infrastructure. However, all too often organisations have too many tools and diverse data monitoring sources that don t interact together efficiently, compounding overall management complexity. Furthermore, these tools may only track the status of hardware, interface statistics or link failures, rather than provide capability indicators such as service availability, process utilisation, capacity and real-time performance of a critical service.

4 59% of IT organisations see critical outages in their applications and services. 57% of organisations see IT issues as more complex than three years ago Companies are looking for monitoring tools that: All data sourced from IT performance monitoring data IDG Connect, 2013

5 Converged Infrastructure Monitoring & Management Everything in one place Converged Infrastructure Monitoring & Management (CIM 2 ) from WhiteSpider is a service that brings together diverse infrastructure management capabilities into one solution and presents a unified view of the end-to-end service or application across the converged infrastructure. The result is a monitoring and reporting solution that frees ICT teams from scouring various tools to find related information for triaging performance issues and determining root cause. CIM 2 delivers actionable insights that enable IT organisations to improve service quality and predictability. Real time visibility for real life decisions WhiteSpider s CIM 2 gives the ability for IT organisations to drill into each of the logical layers of a data centre to ensure the end-toend availability of applications and services to the users. Any element of a converged platform can directly impact the performance of an application, such as reduced disk IOPS, oversubscribed virtual memory or CPU s as well as the traditional problem areas like link bandwidth, congestion and error rates. The CIM2 platform takes a holistic view of the endto-end performance of a service, and tracks the real-time availability and performance. All the collected data is available for WhiteSpider s customers to view through their own customised portal, from where scheduled reports can be generated. Network Monitoring Application Monitoring Storage Monitoring CIM 2 Operations Monitoring Server Monitoring

6 Delivering enhanced productivity and performance Simplify the challenge of infrastructure management CIM 2 rationalises your portfolio of monitoring and management tools into a single, comprehensive solution with the management functions integrated and visualised in a single structure. By delivering such consolidated business information from across the converged infrastructure to the right people at the right time, CIM 2 keeps ICT teams in control of complex network services. This simplifies the challenge - and reduces the cost - of infrastructure management. Improved utilisation of expert resources The solution from WhiteSpider allows enterprises to reduce capital and operating expenses associated with delivering and managing IT-based services. The unified management of infrastructure unburdens highly skilled staff from labour-intensive troubleshooting across multiple tools so they can focus more on strategic initiatives that add value to the organisation. CIM 2 delivers actionable insights that enable IT organisations to improve service quality and predictability. Make right decisions based on real-time visibility Real-time information from multiple data sources across the network is collected and presented in a unified manner. The ability for IT organisations to know, at any time, the status and performance of infrastructure enables ICT teams to understand the operational strengths and weaknesses of systems and the effect on service and application availability. This enhances the control of resources and enables enterprises to make fact-based business decisions and improve the reporting of service performance. Reduce the risk of major service outage With over 80% of network outages caused by services not being monitored appropriately, WhiteSpider s CIM 2 provides the data required to enable IT organisations to proactively manage their converged infrastructure. Through early identification of issues, ICT teams have the ability to anticipate problems which would, without intervention, impact system performance. This improves service availability and infrastructure uptime, thereby reducing business risk and helps to eliminate business impacting performance issues.

7 The technology The WhiteSpider CIM 2 is a cloud based monitoring platform that is based on the NetApp and Cisco Flexpod reference architecture. The highly resilient platform has the capability to monitor enterprise services for any customer in any region 24 x 7 x 365. The core capabilities of CIM 2 include the following: Integrated Monitoring & Reporting Availability Performance Event management Daily, weekly, monthly and custom period reporting capability Server Monitoring Native windows and Linux support Embedded service, application and hardware monitors (CPU, memory, disk, network) vserver performance monitoring for VMware ESX/ESXi & MS Hyper-V Storage Monitoring Disk performance Volume and LUN capacity tracking Interface statistics for Fibre-Channel, FCoE, iscsi, NFS Hardware monitors (disks, controllers, power supplies, fans, links) Operations Monitoring Backups Log file rotation Maintenance operations Application Monitoring Application availability including tracking dependencies such as databases, services or network connectivity. Application health tracking - looking for trends and spikes on an hourly, daily, weekly or monthly basis File monitoring Process monitoring Security Monitoring Tracks top attacks & security events Protocol usage, denied requests URLs accessed Administration audit Fault Management Alarm correlation with SMS/ notification Windows event log, Syslog and SNMP trap management Customer portal to review real-time statistics Network Monitoring LAN performance (within a physical network or virtual network, i.e. hypervisor virtual switch performance) WAN performance including SLA tracking, Round Trip Delay (RTD) WLAN performance with RF based event alerting Interface statistics for logical & physical ports (packet counts, errors, etc.) Hardware monitors (platform, disk, CPU, interface, service module) NetFlow visibility to track per application throughput / performance and overall path utilisation

8 Giving you control over the performance of your applications and services

9 CIM 2 delivers breadth... CIM 2 provides organisations with a single screen view of their converged infrastructure. At a glance it provides comprehensive status and performance data of the network systems with a graphical user interface using critical data, trend charts and intelligent gauges organised to guide workflow and accelerate problem solving....and depth of insight With a simple drill-down, operations and engineering teams can quickly follow troubleshooting processes and identify the root cause of system failures and performance issues.

10 Summary For any organisation, the challenge for IT is to keep pace with the endless demand for new services, faster access and lower cost. This continues to add complexity to the management of the infrastructure and applications. WhiteSpider s comprehensive CIM 2 Converged Infrastructure service gives enterprises cost-effective visibility across technology domains that enable efficient monitoring, troubleshooting and reporting. This ensures that IT gains clear visibility of the status and performance of its applications and network, can quickly diagnose actual and potential issues and align the infrastructure to the business by delivering high availability services. About WhiteSpider Established in 2012, WhiteSpider specialises in providing consultancy, strategic advice, and practical support in enterprise service architectures. The company helps organisations to standardise their IT and communications infrastructures by using a unique new service framework - ea 4 - developed specifically with the needs of global enterprises in mind. Headquartered in the UK, WhiteSpider works with global companies, including businesses in the Engineering, Finance and Motor Sport sectors. About the ea 4 framework In response to the need of global enterprises to enhance business agility, WhiteSpider has developed an applied architecture framework, ea4, which enables technology to transform the way organisations operate. The ea4 model is based around delivering enterprise standards through four elements; enterprise auditing, enterprise architecture, enterprise alignment and enterprise assessments. These stages are used to gather an in-depth understanding of an organisation s assets and business requirements, develop a detailed infrastructure and application plan, implement the solution and then performance manage the architecture to deliver optimal service performance.

11 Find out more To find out more about how WhiteSpider s CIM 2 can support your business, or to learn about our unique ea4 framework, contact us on: T: +44 (0) E: W: https://www.linkedin.com/ company/whitespider

12 Bringing clarity to your converged infrastructure CIM 2 Converged Infrastructure Monitoring and Management

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