Curriculum Vitae CHRYSANTHOS DELLAROCAS (Last revised on February 22, 2015) Boston University Tel. (617)

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1 Curriculum Vitae CHRYSANTHOS DELLAROCAS (Last revised n February 22, 2015) Bstn University Tel. (617) Schl f Management dell@bu.edu 595 Cmmnwealth Avenue Bstn, MA EDUCATION Massachusetts Institute f Technlgy, Cambridge, Mass. Dctr f Philsphy (Ph.D.) in Electrical Engineering and Cmputer Science, February Dissertatin: A Crdinatin Perspective n Sftware Architecture: Twards a Design Handbk fr Integrating Sftware Cmpnents. Advisr: Thmas W. Malne. Massachusetts Institute f Technlgy, Cambridge, Mass. Master f Science in Electrical Engineering and Cmputer Science, June Graduated with a perfect GPA f 5.0/5.0. Natinal Technical University f Athens, Greece. Diplma in Electrical Engineering, June Graduated 1 st in class f 300 students. GPA: 9.78/10. PROFESSIONAL EXPERIENCE Schl f Management, Bstn University Directr, Digital Learning Initiative (2013-present) Chair, Infrmatin Systems Department ( ) Prfessr f Infrmatin Systems (2012-present) Assciate Prfessr f Infrmatin Systems (with tenure, ) Rbert H. Smith Schl f Business, University f Maryland Directr, Center fr Cmplexity in Business ( ) Assciate Prfessr f Infrmatin Systems (with tenure, ) Assistant Prfessr f Infrmatin Systems ( ) Slan Schl f Management, Massachusetts Institute f Technlgy Affiliated Researcher, MIT Center fr Cllective Intelligence (2008-present) Assciate Prfessr f Management ( ) Duglas Drane Career Develpment Assistant Prfessr f Management ( ) Assistant Prfessr f Management ( ) Stern Schl f Business, New Yrk University Visiting Assciate Prfessr f Infrmatin Systems ( ) McKinsey and Cmpany, Zurich, Switzerland Summer Assciate (1993) Andersen Cnsulting (nw Accenture), Athens, Greece Cnsultant ( )

2 C. Dellarcas 2 February 15 PUBLICATIONS Jurnal Papers Published r Accepted Weinberg, Bruce D., K de Ruyter, Chrysanths Dellarcas, Michael Buck, Debbie Isbel Keeling. Destinatin Scial Business: Explring an Organizatin s Jurney with Scial Media, Cllabrative Cmmunity and Expressive Individuality. Jurnal f Interactive Marketing, 27 (4), Nvember 2013, C. Dellarcas, Z. Katna, W. Rand. Media, Aggregatrs and the Link Ecnmy : Strategic Link Frmatin in Cntent Netwrks. Management Science, 59 (10), Octber 2013, S. Aral, C. Dellarcas, D. Gdes. Scial Media and Business Transfrmatin: A Framewrk fr Research. Infrmatin Systems Research 24 (1), March 2013, C. Dellarcas. Duble Marginalizatin in Perfrmance-based Advertising: Implicatins and Slutins, Management Science, 58 (6), June 2012, Y. Baks and C. Dellarcas. Cperatin Withut Enfrcement? A Cmparative Analysis f Litigatin and Online Reputatin as Quality Assurance Mechanisms. Management Science 57 (11), Nvember 2011, C. Dellarcas, G. Ga and R. Narayan. Are cnsumers mre likely t cntribute nline reviews fr hit prducts r niche prducts? Jurnal f Management Infrmatin Systems 27 (2), Fall 2010, R. Bapna, C. Dellarcas, S. Rice. Vertically Differentiated Simultaneus Vickrey Auctins: Thery and Experimental Evidence. Management Science 56 (7), July 2010, C. Dellarcas. Online Reputatin Systems: Hw t Design One That Des What Yu Need. Slan Management Review 51 (3), Spring 2010, T. W. Malne, R. Laubacher and C. Dellarcas. The Cllective Intelligence Genme. Slan Management Review 51 (3), Spring 2010, C. Dellarcas and C. A. Wd. The Sund f Silence in Online Feedback: Estimating Trading Risks in the Presence f Reprting Bias. Management Science 54 (3), March 2008, C. Dellarcas, M. Zhang and N. F. Awad. Explring the Value f Online Prduct Reviews in Frecasting Sales: The Case f Mtin Pictures. Jurnal f Interactive Marketing 21 (4), Fall 2007, (Recipient f 2008 Jurnal f Interactive Marketing Best Paper Award.) C. Dellarcas. Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. Management Science 52 (10), Octber 2006, C. Dellarcas. Hw Often Shuld Reputatin Mechanisms Update a Trader s Reputatin Prfile? Infrmatin Systems Research 17 (3), September 2006, C. Dellarcas and R. Narayan. A Statistical Measure f a Ppulatin s Prpensity t Engage in Pst-Purchase Online Wrd-f-Muth. Statistical Science 21 (2), May 2006, D. Gdes, D. Mayzlin, Y. Chen, S. Das, C. Dellarcas, B. Pfeiffer, B. Libai, S. Sen, M. Shi and P.W.J. Verlegh. The Firm s Management f Scial Effects. Marketing Letters 16 (3), December 2005, C. Dellarcas. Reputatin Mechanism Design in Online Trading Envirnments with Pure Mral Hazard. Infrmatin Systems Research 16 (2), June 2005, C. Dellarcas. The Digitizatin f Wrd-f-Muth: Prmise and Challenges f Online Reputatin Systems. Management Science 49 (10), Octber 2003, M. Klein, J.A. Rdriguez-Aguilar and C. Dellarcas. Using Dmain-Independent Exceptin Handling Services t Enable Rbust Open Multi-Agent Systems: The Case f Agent Death. Jurnal f Autnmus Agents and Multi-Agent Systems 7 (1-2), July/September 2003, M. Klein and C. Dellarcas. A Knwledge-Based Apprach t Handling Exceptins in Wrkflw Systems,

3 C. Dellarcas 3 February 15 Cmputer Supprted Cllabrative Wrk 9, Nvember 2000, M Klein, C Dellarcas, A. Bernstein. Intrductin t the Special Issue n Adaptive Wrkflw Systems. Cmputer Supprted Cllabrative Wrk 9 (3-4) C. Dellarcas and M. Klein. A Knwledge-Based Apprach fr Handling Exceptins in Business Prcesses. Infrmatin Technlgy and Management, 1 (3), January 2000, T. W. Malne, K. Crwstn, J. Lee, B. Pentland, C. Dellarcas, G. Wyner, J. Quimby, C. S. Osbrn, A. Bernstein, G. Herman, M. Klein and E. O Dnnell. Tls fr inventing rganizatins: Tward a handbk f rganizatinal prcesses. Management Science, 45 (3) March 1999, A. Clbrk, E. A. Brewer, C. Dellarcas and W. E. Weihl. Algrithms fr Search Trees n Message-Passing Architectures. IEEE Transactins n Parallel and Distributed Systems 7 (2), February 1996, A. Bernstein, C. Dellarcas, T. W. Malne and J. Quimby. Sftware Tls fr a Prcess Handbk IEEE Bulletin f the Technical Cmmittee n Data Engineering, 18 (1), March 1995, A. Clbrk, W. Weihl, E. Brewer, C. Dellarcas, W. Hsieh, A. Jseph, C. Waldspurger and P. Wang. Prtable sftware fr multiprcessr systems. Cmputing and Cntrl Engineering Jurnal, Nvember 1992, Bks Published r Edited R. Cnte and C. Dellarcas (editrs). Scial Order in Multiagent Systems. Springer, July Dellarcas, G. Papaknstantinu, P. Tsanakas. The EMPIX Operating System. Athens, Greece, 1990 (in Greek). Used as textbk in required Operating Systems Design curse at Natinal Technical University f Athens, department f Electrical Engineering and Cmputer Science frm Dellarcas, I. Kavuras, C. Halkipuls. The UNIX Operating System and the C Prgramming Language. Greek Cmputer Sciety Press, Athens, Greece, 1986 (in Greek). Papers Published r Accepted in Peer-reviewed Cnferences Sng, Y., Sah, N., Srinivasan, S. and Dellarcas, C. Uncvering Path-t-Purchase Segments in Large Cnsumer Ppulatins. 24 th Wrkshp n Infrmatin Technlgies and Systems (WITS), Auckland, New Zealand, December 17-19, (Best Paper Award). Yanha Wei, Pinar Yildirim, Christphe van der Bulte and Chris Dellarcas. The Impact f Scial Cnnectins n Credit Scring. INFORMS Cnference in Infrmatin Systems and Technlgies (CIST), Nvember 8-9, 2014, San Francisc, CA. Dellarcas, C., Grigre, M., Sutant, J., Tarigan, B. Understanding the Few that Matter in Online Scial Prductin Cmmunities: The Case f Wikipedia. INFORMS Cnference in Infrmatin Systems and Technlgies (CIST), Minneaplis, MN. Octber 6, E. Palme, C. Dellarcas, M. Calin, J. Sutant. Attentin Allcatin in Infrmatin-Rich Envirnments: The Case f News Aggregatrs. 14 th Internatinal Cnference n Electrnic Cmmerce, August 7-8, 2012, Singapre. M. Calin. C. Dellarcas, J. Sutant, E. Palme. Uncvering the Laws f the Link Ecnmy: What Factrs affect Article Click-thrugh and User Retentin Rates in Cntent Aggregatrs? Wrkshp n Infrmatin Systems and Ecnmics (WISE), Shanghai, P. R. China, December C. Dellarcas, W. Rand. Z. Katna. Media, Aggregatrs and the Link Ecnmy: Strategic Link Frmatin in Cntent Netwrks. Wrkshp n Infrmatin Systems and Ecnmics (WISE), St. Luis, MO, December C. Dellarcas. Duble Marginalizatin in Perfrmance-based Advertising. Sixth Ad Auctins Wrkshp. Harvard University, June C. Dellarcas. The Impact f Perfrmance Based Advertising n the Prices f Advertised Gds. Wrkshp

4 C. Dellarcas 4 February 15 n Infrmatin Systems and Ecnmics (WISE), Phenix, Arizna, December I. Benbasat, C. Dellarcas, R. Krishnan and P. Pavlu. Mitigating Prduct Uncertainty In Online Markets: IT and Business Slutins and Research Implicatins. 29 th Internatinal Cnference n Infrmatin Systems (ICIS), December 2008, Paris, France. (24% acceptance rati) R. Bapna, C. Dellarcas and S. Rice. Simultaneus Auctins f Identical Gds by Sellers f Different Reputatins: Evidence frm the Labratry. Wrkshp n Infrmatin Systems and Ecnmics (WISE), Paris, France, December C. Dellarcas and S. Viswanathan. The Hly Grail f Advertising? Quality Signaling and Revenue Implicatins f Pay-per-Perfrmance Advertising. Wrkshp n Infrmatin Systems and Ecnmics (WISE), Mntreal, Quebec, Canada, December C. Dellarcas and M. Zhang. The Lrd f the Ratings: Is a Mvie s Fate Influenced by Prfessinal and Amateur Reviews? 27th Internatinal Cnference n Infrmatin Systems (ICIS), December 2006, Milwaukee, Wiscnsin. (15% acceptance rati) C. Dellarcas and R. Narayan. What mtivates peple t review a prduct nline? A study f the prduct-specific antecedents f nline mvie ratings. Wrkshp n Infrmatin Systems and Ecnmics (WISE), Evanstn, IL, December (30% acceptance rati) N. Awad, C. Dellarcas and M. Zhang. The Digital Divide f Wrd f Muth. The 1st Annual Midwest Assciatin fr Infrmatin Systems (MWAIS) Cnference (MWAIS 2006), Grand Valley, MI, C. Dellarcas and C. A. Wd. The Sund f Silence in Online Feedback: Estimating Trading Risks in the Presence f Reprting Bias. Wrkshp n Infrmatin Systems and Ecnmics (WISE), Irvine, CA, December (30% acceptance rati) C. Dellarcas, N. Awad and M. Zhang. Explring the Value f Online Reviews t Organizatins: Implicatins fr Revenue Frecasting and Planning Prceedings f the 25nd Internatinal Cnference n Infrmatin Systems (ICIS), December 2004, Washingtn, DC. (15% acceptance rati) M. Zhang, C. Dellarcas and N. Awad. The Impact f Online Mvie Reviews n Bx Office Perfrmance. Wrkshp n Infrmatin Systems and Ecnmics (WISE), Cllege Park, MD, December (32% acceptance rati) N. Awad, C. Dellarcas and M. Zhang. Is Online Wrd f Muth a Cmplement r Substitute t Traditinal Means f Cnsumer Cnversin. Wrkshp n Infrmatin Systems and Ecnmics (WISE), Cllege Park, MD, December (32% acceptance rati) C. Dellarcas, M. Fang and C. A. Wd. Reciprcity, Free Riding and Participatin in Online Reputatin Systems Wrkshp n Infrmatin Systems and Ecnmics (WISE), Seattle, WA, December (28% acceptance rati) C. Dellarcas. Efficiency thrugh Feedback-cntingent Fees and Rewards in Auctin Marketplaces with Adverse Selectin and Mral Hazard. Prceedings f the 4 th ACM Cnference n Electrnic Cmmerce, June 9-12, 2003, San Dieg, CA, USA. (19% acceptance rati) Y. Baks and C. Dellarcas. Cperatin withut Enfrcement? A Cmparative Analysis f Litigatin and Online Reputatin as Quality Assurance Mechanisms. Prceedings f the 23rd Internatinal Cnference n Infrmatin Systems (ICIS), December 2002, Barcelna, Spain. (19% acceptance rati) M. Klein, C. Dellarcas and J.A. Rdriguez-Aguilar. A knwledge-based methdlgy fr designing rbust multi-agent systems. Prc. First Internatinal Cnference n Autnmus Agents and Multiagent Systems (AAMAS), Blgna, Italy, July 2002, page 661. (18% acceptance rati) C. Dellarcas. Gdwill Hunting: An Ecnmically Efficient Online Feedback Mechanism fr Envirnments with Variable Prduct Quality. Wrkshp n Agent Mediated Electrnic Cmmerce IV: Designing Mechanisms and Systems, July 2002, Blgna, Italy (part f AAMAS 2002). Published as Agent-Mediated Electrnic Cmmerce IV. Designing Mechanisms and Systems, Padget, J., Shehry, O., Parkes, D., Sadeh, N., and Walsh, W. E. (Eds.) Lecture Ntes in Cmputer Science 2351, Springer

5 C. Dellarcas 5 February 15 Verlag, C. Dellarcas. Analyzing the ecnmic efficiency f ebay-like nline reputatin reprting mechanisms. Prceedings f the 3 rd ACM Cnference n Electrnic Cmmerce, Tampa, FL, Octber 14-16, (22% acceptance rati) C. Dellarcas. Mechanisms fr cping with unfair ratings and discriminatry behavir in nline reputatin reprting systems. Prceedings f the 21 st Internatinal Cnference n Infrmatin Systems (ICIS), Brisbane, Australia, December (15% acceptance rati) C. Dellarcas. Immunizing nline reputatin reprting systems against unfair ratings and discriminatry behavir. Prceedings f the 2 nd ACM Cnference n Electrnic Cmmerce, Minneaplis, MN, Octber 17-20, (19% acceptance rati) C. Dellarcas, M. Klein and J.A. Rdriguez-Aguilar. An exceptin-handling architecture fr pen electrnic marketplaces f cntract net sftware agents. Prceedings f the 2 nd ACM Cnference n Electrnic Cmmerce, Minneaplis, MN, Octber 17-20, (19% acceptance rati) C. Dellarcas and M. Klein. An Experimental Evaluatin f Dmain-Independent Fault Handling Services in Open Multi-Agent Systems. Prceedings f the 4 th Internatinal Cnference n Multi-Agent Systems (ICMAS-2000), July 2000, Bstn, MA. (20% acceptance rati) C. Dellarcas. Cntractual Agent Scieties: Negtiated shared cntext and scial cntrl in pen multi-agent systems. Wrkshp n Nrms and Institutins in Multi-Agent Systems, c-lcated with the 4 th Internatinal Cnference n Autnmus Agents (Agents-2000), Barcelna, Spain, June C. Dellarcas and M. Klein. Designing rbust, pen electrnic marketplaces f cntract net agents. Prceedings f the 20 th Internatinal Cnference n Infrmatin Systems (ICIS), Charltte, NC, December, (21% acceptance rati) C. Dellarcas and M. Klein. Civil Agent Scieties: Tls fr inventing pen agent-mediated electrnic marketplaces. Prceedings f the Wrkshp in Agent-Mediated Electrnic Cmmerce (c-lcated with IJCAI 99), Stckhlm, Sweden, July M. Klein and C. Dellarcas. Exceptin Handling in Agent Systems. Prceedings f the Third Internatinal Cnference n Autnmus Agents (Agents 99), Seattle, Washingtn, May 1-5, (29% acceptance rati) C. Dellarcas and M. Klein. A Knwledge-Based Apprach fr Handling Exceptins in Business Prcesses. Prceedings f the 8th Wrkshp n Infrmatin Technlgies and Systems (WITS 98), Helsinki, Finland, December 12-13, (Best Paper Nminee). C. Dellarcas, M. Klein and H. Shrbe. An Architecture fr Cnstructing Self-Evlving Sftware Systems. Prceedings f the 3 rd Internatinal Sftware Architecture Wrkshp, Orland, Flrida, Nvember 1-2, C. Dellarcas. Tward Exceptin Handling Infrastructures in Cmpnent-based Sftware. Prceedings f the Internatinal Wrkshp n Cmpnent-based Sftware Engineering, 20 th Internatinal Cnference n Sftware Engineering (ICSE), Kyt, Japan, April 25-26, C. Dellarcas. The SYNTHESIS Envirnment fr Cmpnent-Based Sftware Develpment. Prceedings f the 8 th Internatinal Wrkshp n Sftware Technlgy and Engineering Practice (STEP97), Lndn, UK, July 14-18, C. Dellarcas. A Crdinatin Perspective n Sftware System Design. Prceedings f the 9 th Internatinal Cnference n Sftware Engineering and Knwledge Engineering (SEKE97), Madrid, Spain, June 17-20, C. Dellarcas. Twards A Design Handbk fr Integrating Sftware Cmpnents. Prceedings f the 5 th Internatinal Sympsium n Assessment f Sftware Tls (SAST97), Pittsburgh, PA, June 2-5, 1997.

6 C. Dellarcas 6 February 15 C. Dellarcas, J. Lee, T. W. Malne, K. Crwstn and B. Pentland. Using a Prcess Handbk t Design Organizatinal Prcesses. Prceedings f the AAAI 1994 Spring Sympsium n Cmputatinal Organizatin Design, Stanfrd, Califrnia, March 21-23, Published by the AAAI Press as Technical Reprt SS W. Weihl, E. Brewer, A. Clbrk, C. Dellarcas, W. Hsieh, A. Jseph, C. Waldspurger and P. Wang. PRELUDE: A System fr Prtable Parallel Sftware. Prceedings f 4th Internatinal PARLE Cnference (Parallel Architectures and Languages Eurpe), Paris, France, June 15-18, Published as Springer Verlag Lecture Ntes in Cmputer Science 605. E. Brewer, C. Dellarcas, A. Clbrk and W. Weihl. Prteus: A High-Perfrmance Parallel-Architecture Simulatr. Prceedings f the 1992 ACM SIGMETRICS and PERFORMANCE 92 Internatinal Cnference n Measurement and Mdeling f Cmputer Systems, June , Newprt, Rhde Island, USA. A. Clbrk, E. Brewer, C. Dellarcas and W. Weihl. An Algrithm fr Cncurrent Search Trees. Prceedings f the 1991 Internatinal Cnference n Parallel Prcessing, August 12-16, 1991, University Park, PA. Vl. 3. Chapters in edited vlumes C. Dellarcas. Designing Reputatin Systems fr the Scial Web. In The Reputatin Sciety: Hw Online Opinins Are Reshaping the Offline Wrld. Hassan Masum and Mark Tvey (eds.) MIT Press, February 2012, C. Dellarcas, F. Dini and G. Spagnl. Designing Reputatin Mechanisms. Chapter 18 in Handbk f Prcurement, N. Dimitri, G. Piga, G. Spagnl (eds.), Cambridge University Press, 2007, C. Dellarcas. Reputatin Mechanisms. Handbk n Infrmatin Systems and Ecnmics, T. Hendershtt (ed.), Elsevier Publishing, 2006, C. Dellarcas. Online Reputatin Mechanisms. Chapter 20 in The Practical Handbk f Internet Cmputing. M. Singh (Ed.) Chapman & Hall/CRC, C. Dellarcas. Building Trust On-Line: The Design f Rbust Reputatin Mechanisms fr Online Trading Cmmunities. Infrmatin Sciety r Infrmatin Ecnmy? A cmbined perspective n the digital era, Dukidis, G., Mylnpuls, N. and Puludi, N. (Eds.), Idea Bk Publishing 2004, C. Dellarcas. Tward a Design Handbk fr Integrating Sftware Cmpnents. Organizing Business Knwledge: The MIT Prcess Handbk, Malne, T. W., Crwstn, K., and Herman, G.A. (Eds.), MIT Press, 2003, C. Dellarcas. A Crdinatin Perspective n Sftware Architecture. Organizing Business Knwledge: The MIT Prcess Handbk, Malne, T. W., Crwstn, K., and Herman, G.A. (Eds.), MIT Press, 2003, C. Dellarcas and M. Klein. Designing Rbust Business Prcesses. Organizing Business Knwledge: The MIT Prcess Handbk, Malne, T. W., Crwstn, K., and Herman, G.A. (Eds.), MIT Press, 2003, C. Dellarcas. A Crdinatin Perspective n Sftware System Design. Organizing Business Knwledge: The MIT Prcess Handbk, Malne, T. W., Crwstn, K., and Herman, G.A. (Eds.), MIT Press, 2003, C. Dellarcas and M. Klein. A Knwledge-Based Apprach fr Designing Rbust Business Prcesses. Business Prcess Management: Mdels, Techniques, and Empirical Studies, Wil van der Aalst, Jrg Desel, Andreas Oberweis (eds.), Lecture Ntes in Cmputer Science 1806, Springer-Verlag 2000, Patents U.S. Patent N. 7,509,230 (March 24, 2009). Methd fr rating an entity. U.S. Patent N. 7,017,146 (March 21, 2006). Cmputer system and cmputer implemented prcess fr representing sftware system descriptins and fr generating executable cmputer prgrams and

7 C. Dellarcas 7 February 15 cmputer system cnfiguratins frm sftware system descriptins. Canadian Patent N. 2,249,386 (June 27, 2003). Cmputer system and cmputer implemented prcess fr representing sftware system descriptins and fr generating executable cmputer prgrams and cmputer system cnfiguratins frm sftware system descriptins. Canadian Patent N. 2,156,917 (April 22, 2003). A cmputerized handbk f prcesses. U.S. Patent N. 6,370,681 (April 9, 2002). Cmputer system and cmputer implemented prcess fr representing sftware system descriptins and fr generating executable cmputer prgrams and cmputer system cnfiguratins frm sftware system descriptins. U.S. Patent N. 6,349,298 (February 19, 2002). Cmputer handbk f prcesses. U.S. Patent N. 6,070,163 (May 30, 2000). Cmputer handbk f prcesses. Eurpean Patent N (Octber 14, 1998). A cmputerized handbk f prcesses. U.S. Patent N. 5,819,270 (Octber 6, 1998). Cmputer system fr displaying representatins f prcesses. Wrk in Prgress and Papers Currently Under Review E. Palme, M. Calin, J. Sutant and C. Dellarcas. Attentin Allcatin in Infrmatin-Rich Envirnments: The Case f News Aggregatrs. Submitted t Management Science. Yanha Wei, Pinar Yildirim, Christphe van der Bulte and Chris Dellarcas. The Impact f Scial Cnnectins n Credit Scring. Submitted t Marketing Science. Dellarcas, C., Sah, N., Srinivasan, S. The Impact f Online Prduct Reviews n Prduct Returns. Submitted t Management Science. Dellarcas, C., Grigre, M., Sutant, J., Tarigan, B. Whse activity and Membership Retentin Matter in Rapidly Changing Envirnments: Analysis f Knwledge Creatin in Wikipedia. Submitted t MIS Quarterly. Sng, Y., Sah, N., Srinivasan, S., Dellarcas, C. Uncvering Paths-t-Purchase f Hetergeneus Cnsumer Ppulatin using Clustered Multivariate Autregressin. Preparing fr Submissin. Baek, Jiye, Jesse Shre and Chrysanths Dellarcas. Diversity f Discurse n Twitter: a Chain f Centrism. Wrking paper. Other Publicatins C. Dellarcas and M. Van Alstyne (2013) Mney Mdels fr MOOCs. Cmmunicatins f the ACM 56 (8), August 2013, C. Dellarcas (2012) It s nt abut being ON Scial, it s abut BEING Scial. ISB Insight 10 (1), C. Dellarcas. (2008) Is the lack f Web link and search engine accuntability the elephant in the rm f nline reputatin? Blg psting at Publius Prject. untability/ Dellarcas, C. and Resnick, P. (2003). Online Reputatin Mechanisms: A Radmap fr Future Research. Summary Reprt f the First Interdisciplinary Sympsium n Online Reputatin Mechanisms. In 1st Wrkshp n Ecnmics f Peer-t-peer Systems, University f Califrnia, Berkeley, June 4, GRANTS AND AWARDS Best Paper Award (2014)

8 C. Dellarcas 8 February th Annual Wrkshp n Infrmatin Technlgies and Systems (WITS 14), Auckland, New Zealand. Paper title: Uncvering Path-t-Purchase Segments in Large Cnsumer Ppulatins (with Y. Sng, N. Sah, S. Srinivasan) Ggle Award (2011) Prpsal Title: Understanding the emerging pwer f scial netwrks and scial search in infrmatin discvery. Award amunt: $60,000 Micrsft Academic Relatins Award (2011) Prpsal Title: Hw the Ecnmics f Infrmatin can Save the News. Award amunt: $30,000 Net Institute Summer Grant (2010) Prpsal Title: Media, Aggregatrs and the Link Ecnmy : Strategic Link Frmatin in Cntent Netwrks. Award amunt; $3,000 Ggle and WPP Marketing Research Award (2010) Prpsal Title: Media, Aggregatrs and the Link Ecnmy: An Analytical and Empirical Investigatin f the Future f Cntent. Award amunt: $80,000 Rbert H. Smith Schl f Business Tp 15% Teacher Award (2005, 2007, 2009) Jurnal f Interactive Marketing Best Paper Award (2008) Awarded fr paper: C. Dellarcas, M. Zhang and N. F. Awad. Explring the Value f Online Prduct Reviews in Frecasting Sales: The Case f Mtin Pictures. Jurnal f Interactive Marketing 21 (4), Fall 2007, NSF CAREER Award ( ) Prpsal Title: Cntractual Agent Scieties: Negtiated Shared Cntext and Scial Cntrl in Hetergeneus Multi-Agent Systems. Award amunt: $320,000. DARPA Award F ( ) Prpsal Title: An Exceptin Handling Infrastructure fr Sftware Agent Systems. Award amunt: $1,574,820. NSF Award (2002) Prpsal title: Interdisciplinary Wrkshp n Reputatin Mechanisms in Online Cmmunities. Award amunt: $31,662. MIT Center fr ebusiness Visin Fund Award ( ) Prpsal Title: The Design f Reliable Reputatin Reprting Systems fr Online Trading Cmmunities. Award amunt: $70,000. Bdssakis Fundatin Schlarship ( ) Starr Fundatin Schlarship ( ) Greek Natinal Schlarship Fundatin Award ( ) Gethe Institute Annual Schlarship ( ) Greek Technical Chamber Award. ( ) COURSES TAUGHT Digital Marketing (ALBA Graduate Business Schl, Athens, Greece, 2013-Present) Intrductin t digital marketing cncepts, including search engine marketing, nline reviews, scial media marketing and mbile marketing. Business Analytics (Bstn University 2011, 2012) Intrductin t Data Mining and ther advanced analytics methds (e.g. scial netwrk analysis) fr MBA students Summer Intensive Sessin (Bstn University 2010-Present)

9 C. Dellarcas 9 February 15 Intrductin t Data Management, Cmputer Netwrks and Security fr MS-MBA students. Systems Analysis and Data Management (Bstn University 2009, 2010) Intrductin t prcess mdeling, systems analysis and relatinal database design Managing Digital Markets and Businesses (Maryland 2008, 2009) Intrductin t infrmatin gds ecnmics and tw-sided market strategies fr MBA students. Technlgy Strategy (Bccni University, Milan, EMBA 2007, 2008) Case-based verview f cmpetitin in platfrm-mediated industries fr technlgy executives. Strategic Infrmatin Systems (Maryland ) Case-based cre IS MBA and EMBA curse at Maryland; cncepts and framewrks that help managers effectively manage the technlgy resurces f their rganizatin: relatinship f IT and strategy, assessing emerging technlgies, IT prject valuatin and priritizatin, IT implementatin management, IT gvernance, inter-rganizatinal initiatives. Data Management Systems (Maryland 2005) Database management elective fr MBA students; emphasis n data analysis using relatinal databases and advanced SQL. Advanced Technlgies fr Business Applicatins (NYU 2001) Overview f emerging technlgies f particular interest t MBA students: wired and mbile netwrks, infrmatin security, data warehusing and business intelligence. Infrmatin Technlgy Essentials (MIT ) Overview f salient technlgy cncepts fr MBA students; tpics include cmputer technlgy, netwrks, databases, wrld wide web, infrmatin security, ecmmerce and analytics. DISSERTATIONS SUPERVISED Ph.D. dissertatins Radu Jurca. Truthful Reputatin Mechanisms fr Online Systems. Ecle Plytechnique Federale (EPFL), Lausanne, Switzerland, Octber (thesis cmmittee member) Xiaquan (Michael) Zhang. Tapping int the Pulse f the Market: Essays n Marketing Implicatins f Infrmatin Flws, MIT Slan Schl f Management, May (thesis cmmittee member) Jhn Ruark. Implementing Reusable Slvers: An Object-Oriented Framewrk fr Operatins Research Algrithms, MIT Department f Electrical Engineering and Cmputer Science, June (thesis cmmittee member) Master s dissertatins James Yull. Peer t peer transactins in agent-mediated electrnic cmmerce, MIT Media Lab, May Athicha Muthitacharen. An experimental analysis f exceptin handling services fr multi-agent systems. MIT Department f Electrical Engineering and Cmputer Science, May Len Grekin. A taxnmy fr cllabrative design cnflict management. MIT Slan Schl f Management, May Ricard Orland. Reviewing IS: Hw t handle legacy systems. MIT Slan Schl f Management, May Lijin Aryananda. An exceptinal handling service fr the cntract net prtcl family, MIT Department f Electrical Engineering and Cmputer Science, May 1999.

10 C. Dellarcas 10 February 15 David Shue. SimHazard : an agent-wrld exceptin simulatr, MIT Department f Electrical Engineering and Cmputer Science, May Sergi Paniagua. Using a design handbk f crdinatin prcesses t reduce bject mdel dependencies n sftware applicatins, MIT Technlgy and Plicy Prgram, May Alexandrs Mukas. Amalthaea: Infrmatin Discvery and Filtering using a Multiagent Evlving Ecsystem, MIT Media Lab, May INVITED TALKS (LAST TEN YEARS) Credit Scring with Scial Netwrk Data. Rss Schl f Business, University f Michigan, September 26, 2014 Innvatin in the Instructinal Ecsystem: Changing Rles fr Faculty and Other Prfessinals (Panelist), Online Learning Summit, University f Califrnia Berkeley. (March 8, 2014). Attentin Allcatin in Infrmatin-Rich Envirnments: The Case f News Aggregatrs. MIT Slan Schl April 25, 2012; Statistical Challenges in Electrnic Cmmerce Research (SCECR), Mntreal, June 28, 2012; Harvard Business Schl Nvember 26, 2012; University f Minnesta, April 19, 2013; U. Texas Dallas, Octber 25, 2013; Whartn Schl, U. Penn, January 23, Reinventing the University. TEDxAcademy Athens, Greece, September 28, Media, Aggregatrs and the Link Ecnmy : Disruptin and Innvatin in Cntent Netwrks. Heinz Schl f Public Plicy, Carnegie Melln University, Octber 10, 2011; University f Utah, January 27, 2012; Whartn Schl, University f Pennsylvania April 12, 2012; Gergia Institute f Technlgy, April 28, 2012; Third Annual Cnference n Internet Search and Innvatin, Nrthwestern University June 22, 2012; UCLA, Nvember 22, Where will MIS g in 2015? 2020? Panel talk at the MIS Academic Leadership Cnference, Fx Schl f Business, Temple University, Nvember 1-2, It s nt abut being ON Scial, it s abut BEING Scial, Keynte address, Cnference n Digital Marketing Strategies, February 3, 2012, Indian Schl f Business, Hyderabad, India. Duble Marginalizatin in Perfrmance-based Advertising: Implicatins and Slutins. Research Rundtable n "The Law & Ecnmics f Search Engines and Online Advertising," Nvember 3, 2011, Gerge Masn University Schl f Law. It s nt abut being ON Scial, it s abut BEING Scial, Keynte address, 4 th Latin American Retail Cnference, Octber 27, 2011, Sa Paul, Brazil. Media, Aggregatrs and the Link Ecnmy: Strategic Link Frmatin in Cntent Netwrks. Wrkshp n Infrmatin in Netwrks (WIN), New Yrk, NY, September 25, 2010; Media Ecnmics Wrkshp, New Yrk, NY, Octber 15, 2010; Ggle/WPP Marketing Research Award Ceremny, New Yrk, NY, Nvember 9, 2010; NET-Institute Cnference, New Yrk, NY, Nvember 17, 2010; 6 th bi-annual Cnference n The Ecnmics f the Sftware and Internet Industries, IDEI Tuluse, France, January 14, 2011; ETH Zürich, Switzerland, January 19, Digital Market Games. IT Teaching Wrkshp, Gergia Tech, Atlanta, GA, May 14, Duble Marginalizatin in Perfrmance-based Advertising: Implicatins and Slutins. Lndn Business Schl, Lndn, UK, April 27, Harnessing Crwds: Mapping The Genme f Cllective Intelligence. Cpenhagen Business Schl, Cpenhagen, Denmark, April 26, Duble Marginalizatin in Perfrmance-based Advertising: Implicatins and Slutins. Yah! Research, New Yrk City, April 13, 2010 and Temple University, Philadelphia, PA, April 16, The Impact f Perfrmance-based Advertising n the Prices f Advertised Gds. Smeal Cllege f Business, Penn State University, Nvember 6, Yur Operatins is yur New Marketing. Invited Talk at User Generated Cntent 3.0 Cnference, Clumbia

11 C. Dellarcas 11 February 15 Institute fr Tele-Infrmatin (CITI), Clumbia University, April 17, The Many Faces f Reputatin: Tward a Discipline f Web 2.0 Reputatin System Design. Invited Keynte Address, Internatinal Cnference n Reputatin, Gargnza, Italy, March New Pricing Mdels fr Internet Advertising: There is mre than meets the eye. Invited Rundtable Address, 5 th bi-annual Cnference n The Ecnmics f the Sftware and Internet Industries, IDEI Tuluse, France, January 8, The Hly Grail f Advertising? Quality Signaling and Revenue Implicatins f Pay-per-Perfrmance Advertising. Tepper Schl f Business, Carnegie Melln University, February 28, The Hly Grail f Advertising? Quality Signaling and Revenue Implicatins f Pay-per-Perfrmance Advertising. The Whartn Schl, University f Pennsylvania, February 26, Web 2.0 Platfrm Strategies: Cmpetitin in Markets with Netwrk Effects. Invited Talk, The New New Internet Cnference: Web 2.0 fr Business, Restn, VA, Octber 31, Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. Simn Schl f Business, U. Rchester, April 17, The Sund f Silence in Online Feedback. American Ecnmics Assciatin Annual Meeting 2007, Chicag, IL, January 6, Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. Invited talk at the 2006 INFORMS meeting, Pittsburgh PA, Nvember 8, What mtivates cnsumers t review a prduct nline? Marketing Science cnference, Pittsburgh, PA, June 8, The Sund f Silence in Online Feedback. Carlsn Schl f Management, University f Minnesta, May 23, The INFORMS ISS Teaching Cmmunity Initiative. IS Teaching Cnference, Harvard Business Schl, May 5, The Digitizatin f Wrd-f-Muth: Online Cmmunities, Reputatin Mechanisms and their Implicatins t 21st Century Firms. Netcentricity cnference, University f Maryland, April 27, The Sund f Silence in Online Feedback. Federal Trade Cmmissin, Washingtn, DC, April 16, Empirical Research: A Primer fr Analytical Mdelers. Graduate Schl f Business, Stanfrd University, March 15, Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. Wrkshp n the ecnmics f digital business mdels, Paris, France, June 17, Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. Lausanne Federal Institute f Technlgy (EPFL), June 15, Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. IESE Business Schl, Barcelna, Spain, June 13, Using Online Ratings t Study Wrd-f-Muth Cmmunicatin abut Prducts and Services: Applicatins in the Mtin Pictures Industry. Invited talk at the First Wrkshp n Statistical Challenges in e-cmmerce, University f Maryland, May 22, Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. Stern Schl f Business, New Yrk University, February 10, Strategic Manipulatin f Internet Opinin Frums: Implicatins fr Cnsumers and Firms. Department f Ecnmics, Brwn University, December 5, Using nline ratings fr mtin picture revenue frecasting. Marketing Science cnference, Rtterdam, The Netherlands, June 24, e-demcracy and Incentives: Lessns Learned frm Online Cmmunities. Invited talk at the 14th Wrld Cngress n Infrmatin Technlgy (WCIT), Athens, Greece, May 20, The Impact f Online Opinin Frums n Cmpetitin and Marketing Strategies. Schl f Infrmatin, University f Michigan, Nvember 10, 2003; Whartn Schl, University f Pennsylvania, Octber 23,

12 C. Dellarcas 12 February ; University f Califrnia, Irvine, Octber 8, 2003; University f Suthern Califrnia, Octber 7, 2003; University f Califrnia, Berkeley, Octber 6, Mechanisms, Reputatin and P2P Netwrks. Keynte address at MMAPS (Market Managed Peer-t-Peer Services; Eurpean Unin research initiative) Day, Munich, Germany, September 16, Summary Reprt f the First Interdisciplinary Sympsium n Online Reputatin Mechanisms. Invited talk at the 1st Wrkshp n Ecnmics f Peer-t-peer Systems, University f Califrnia, Berkeley, June 4, MEDIA APPEARANCES AND CITATIONS Televisin Interview by news anchr Erica Hill, CNN Headline News, June 30, Radi Hw LinkedIn wants t be cler than Facebk. Marketplace, March 12, 2013 Fr $75, This guy will sell yu 1,000 Facebk Likes. Natinal Public Radi Planet Mney, May 16, 2012 Press (selected) Reputatins at stake, cmpanies try t alter wrd f muth nline. The Washingtn Pst, March 29, The crwd is wise (when it s fcused). The New Yrk Times, July 19, The death f self-rule n the internet. Financial Times, February 13, 2008 Watch Yur Virtual Back (Our Digital Life clumn). US Airways Magazine, Nvember Firms Tidy Up Clients Bad Online Reputatins. The Wall Street Jurnal, June 13, The Ol Bait and Click. Devices Meant t Reassure Online Buyers Are Often Used t Swindle Them. The Washingtn Pst, March 16, The Mvieger: What scial scientists and ecnmists can tell us abut ur cinematic preferences. Slate, June 16, D Film Critics Still Matter? CNN (website), Octber 26, Better Than Tw Thumbs Up. CIO Magazine, September 15, Inside Mve: MIT prf prffers new B.O. predictr Yah! being tuted as way t frecast grsses. Variety, June 20, Online Reputatin Systems. Esther Dysn s Release 1.0, 21 (9), Octber 23, Making and breaking sales thrugh wrd f muse Internatinal Herald Tribune, June 24, Mre Cmpanies Pay Heed t Their Wrd f Muse Reputatin. The New Yrk Times, June 23, Ppular Business Bks (selected) Jhn Thackara. In the Bubble: Designing in a Cmplex Wrld, MIT Press, Cited n page 130. Jseph Jaffe. Life After the 30-Secnd Spt: Energize Yur Brand With a Bld Mix f Alternatives t Traditinal Advertising, Jhn Wiley, Cited n page 208. Michael Cusuman. The Business f Sftware: What Every Manager, Prgrammer, and Entrepreneur Must Knw t Thrive and Survive in Gd Times and Bad, Free Press, Cited n page 201. Jhn Winsr. Beynd the Brand: Why Engaging the Right Custmers is Essential t Winning in Business, Kaplan Business, Cited n page 54. Dennis Prince. Unleashing the Pwer f ebay: New Ways t Take Yur Business r Online Auctin t

13 C. Dellarcas 13 February 15 the Tp, McGraw Hill, Cited n page 95. Hward Rheingld. Smart Mbs. The Next Scial Revlutin, Perseus Publishing, Cited n pages PROFESSIONAL LEADERSHIP Prfessinal Scieties Cmmunity Chair. INFORMS Infrmatin Systems Sciety (ISS), Leader f INFORMS ISS Teaching Online Cmmunity Prject Advisry Bard Member. Wrd f Muth Marketing Assciatin (WOMMA), Editrial Respnsibilities Assciate Editr. Management Science, 2005-t date Special Issue Assciate Editr "Cllabratin and Value-Creatin in Online Cmmunities", Infrmatin Systems Research, frthcming Special Issue Editr, "Scial Media and Business Transfrmatin", Infrmatin Systems Research 24 (1), March 2013 Senir Editr. Infrmatin Systems Research Assciate Editr. Infrmatin Systems Research, Assciate Editr. Electrnic Cmmerce Research, Grant Prpsal Reviewer Natinal Science Fundatin, Divisin f Infrmatin and Intelligent Systems Scial Sciences and Humanities Research Cuncil f Canada Swiss Natinal Science Fundatin United States-Israeli Binatinal Science Fundatin (BSF) Greek Ministry f Educatin Cnference and Wrkshp Chair edx Glbal Frum, Bstn University, Nvember 19-21, 2014 (Chair f Bstn University s rganizing cmmittee) ACM Cnference n Electrnic Cmmerce, June 2010, Harvard University (prgram chair) Inaugural Cnference n Cmplexity in Business, April 2009, Cllege Park, MD (cnference chair) Eurpean Cnference n Infrmatin Systems (ECIS), June 2008, Galway, Ireland (track chair) Internatinal Cnference n Electrnic Cmmerce, August 2007, Minneaplis, MN (prgram chair) Eighth ACM Cnference n Electrnic Cmmerce, June 2007, San Dieg, CA (tutrials chair) Wrkshp n Infrmatin Systems and Ecnmics (WISE), December 2004, Cllege Park, MD (wrkshp chair) NSF Interdisciplinary Sympsium n Reputatin Mechanisms in Online Cmmunities, April 2003, Cambridge, MA (wrkshp chair) First Internatinal Cnference n Autnmus Agents and Multi-Agent Systems (AAMAS), July 2002, Blgna, Italy (tutrials chair) Third ACM Cnference n Electrnic Cmmerce, Octber 2001, Tampa, FL (tutrials chair) Secnd Wrkshp n Nrms and Institutins in Multi-Agent Systems, Autnmus Agents

14 C. Dellarcas 14 February 15 Cnference 2000, Mntreal, Canada (wrkshp chair) First Wrkshp n Nrms and Institutins in Multi-Agent Systems, Autnmus Agents Cnference 1999, Barcelna, Spain (wrkshp chair) Wrkshp n Adaptive Wrkflw Systems, Cnference n Cmputer-Supprted Cllabrative Wrk (CSCW) 1998, Seattle, WA (wrkshp chair) Internatinal Cnference n Sftware Engineering 1997, Kyt, Japan (wrkshp chair) Cnference and Wrkshp Cmmittee Member INFORMS Cnference n Infrmatin Systems and Technlgy (CIST) 2005, 2012, 2013, 2014 ACM Cnference n Electrnic Cmmerce 2004, 2006, 2008, 2009, 2011, 2012 Third Internatinal Cnference n Sftware Business 2012 Internatinal Cnference n Reputatin (ICORE) 2011 Internatinal Cnference n Recmmender Systems (RecSys) 2010, 2011 Internatinal Cnference n Mbile Business 2010 Internatinal Cnference n Trust Management 2010 Internatinal Cnference n Infrmatin Systems (ICIS) 2001, 2002, 2007, 2009 Wrkshp n Infrmatin Systems and Ecnmics (WISE) 2007 Internatinal Cnference n Electrnic Cmmerce 2009 Wrkshp n Ad Auctins 2008 Wrkshp n Peer-t-Peer Systems and Ecnmics 2005 First Interdisciplinary Wrkshp n Statistical Challenges in E-Cmmerce 2005 Internatinal Wrld Wide Web Cnference 2003, 2008 Wrkshp n Infrmatin Technlgy and Systems (WITS) 1999, 2000, 2003 Autnmus Agents Cnference (Agents) 2001 Internatinal Cnference n the Design f Cperative Systems (COOP) 2000 Internatinal Cnference n Sftware Engineering and Knwledge Engineering (SEKE) 1998, 1999 Referee American Ecnmics Review (AER), Management Science, Marketing Science, Infrmatin Systems Research, MIS Quarterly, Jurnal f Marketing, Jurnal f Interactive Marketing, Jurnal f Ecnmics and Management Strategy, Cmmunicatins f the ACM, IEEE Transactins n Data and Knwledge Engineering, IEEE Transactins n Systems, Man and Cybernetics, IEEE Transactins n Internet Technlgy, Jurnal f Autnmus Agents and Multiagent Systems, Jurnal f Artificial Intelligence Research, Cmputer Supprted Cperative Wrk, Electrnic Cmmerce Research, Eurpean Jurnal f Operatins Research, Jurnal f Engineering Valuatin and Cst Analysis, Jurnal f Infrmatin Technlgy and Management, Sftware Practice and Experience INTERNAL SERVICE (HIGHLIGHTS) MIT Undergraduate Advisr Member, PhD admissins cmmittee Member, Slan IT Recruiting cmmittee 1999, 2000 Faculty Crdinatr, Slan IT dctral prgram Faculty Crdinatr, MIT Slan ITBT (Infrmatin Technlgy and Business Transfrmatin)

15 C. Dellarcas 15 February 15 MBA Track Chair, PhD admissins cmmittee University f Maryland Member, Departmental Website redesign cmmittee Faculty Crdinatr, Smith MBA Hispanic Student Assciatin Member, Statistics Recruiting Cmmittee Member, IS Recruiting Cmmittee Departmental Seminar Crdinatr Chair, IS Recruiting Cmmittee Chair, Dean s Task Frce n Schl Technlgy Infrastructure Review 2007 Member, Dean s Task Frce n imprving Schl s image in Strategy and Internatinal Business 2008 Chair, Candidate Review Cmmittee 2008 (Cllege-level cmmittee reviewing candidate s case fr prmtin t Assciate Prfessr with Tenure) Bstn University Chair, Faculty Recruiting Member, MS-MBA prgram review cmmittee Member, Dean s Task Frce n Infrmatin Technlgy, Prgram Cmmittee Member, Research Day Cnference 2011 Member, Dean s Task Frce n Research Infrastructure, Member, Faculty Plicy Cmmittee Member, President s Cuncil n Educatinal Technlgy and Learning Innvatin, Steering Cmmittee Member, Rafik B. Hariri Institute fr Cmputing and Cmputatinal Science & Engineering, 2011-present Chair, Infrmatin Systems Department, Member, Gitner Awards Selectin Cmmittee, 2014 Directr, Digital Learning Initiative, 2013-present PERSONAL US citizen Married, ne sn