Professional Experience

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1 Prfessinal Experience Raymnd J. Higbea, PhD, FACHE 1414 Frrester, SE Grand Rapids, Michigan Grand Valley State University Cllege f Cmmunity and Public Service Schl f Public, Nnprfit, and Health Administratin Grand Rapids, Michigan Assistant Prfessr Health Administratin August Present Teach (Health Administratin & Service, Health Plicy & Plitics, & Financial Management f Health Service Organizatins) and advise graduate health administratin students. Cnduct research n health related tpics. Participate in cmmunity and university related service assignments and prjects as apprpriate. Western Michigan University August 2009-August 2014 Cllege f Arts and Sciences Schl f Public Affairs and Administratin 221 E. Walwd Hall Kalamaz Michigan Assistant Prfessr Taught curses in Organizatinal Thery and Behavir, Planning in Nnprfit Organizatins, Strategic Planning in Health Care Organizatins, Health Service Delivery, Administratin f Health Services, Financial Management f HCOs, Management f Managed Care Organizatins, Health Plicy Analysis, and Evaluatin in NPOs. Ad hc member f MPA Cmmittee; develped revised healthcare cncentratin curriculum. Participated as a member f the Business f Medicine wrkgrup. Brnsn Battle Creek July 2011-February 2013 Manager, Research and Perfrmance Excellence Develped new department t ensure alignment f rganizatinal strategies with rganizatinal activities and perfrmance; perfrmance imprvement prgram t ensure effectiveness and efficiency f prcesses; knwledge management that transfrms data int infrmatin. CY 2012 achieved $3.5 millin in savings and revenue generatin. Annually, thrughut the past 10 years have achieved at minimum $1 millin in varius revenue generatin and prcess efficiency savings. Battle Creek Health System Octber 2010-June 2011 Interim Directr, Emergency Department Rerganized staffing t (1) decrease budgetary deficit frm -12 FTEs t +3 FTEs, (2) implemented flexible staffing plan, and (3) implemented variant staffing plan t align anticipated daily vlumes; reslved budgetary deficit (-19% t -.08%) and established new FY budget t

2 Page 2 f 6 crrect previus budgetary prblems; established shared gvernance prgram; implemented and maintained multiple perfrmance imprvement prjects; develped Senir ED cncept; updated facilities equipment (all new stretchers, new ultrasund machine, additinal phnes, new desk chairs); develped business plan fr ED intake renvatin. Battle Creek Health System July 2008-June 2011 Senir Operatins Researcher and Research Cnsultant Develped multiple Emergency Department, rganizatinal, and cmmunity research and quality imprvement prjects, perfrmed several hspital and cmmunity prgram evaluatins, and cnsulted n senir nursing prjects. Battle Creek Health System July 2004-July 2008 Emergency Department Quality Crdinatr/Huse Supervisr Established quality cntrl prgram, data management, JCAHO preparedness, develp charge system. Acted as huse supervisr n nights and weekends including special assignments as directed by senir leadership frm December 2003 March 2004 taught classes t prepare nursing staff fr cnversin frm paper based t electrnic dcumentatin system. CSS Healthcare June 2004-July th Street, SE Grand Rapids, Michigan RN Supervisin and Staff Cntingent clinical and supervisry staffing fr area hspitals and internal management cnsulting fr CSS. Spectrum Health (Bldgett campus) April 2003-June 2004 Grand Rapids, Michigan Emergency Department Manager Reprted t the Emergency Department Directr and was respnsible fr the daily peratin f a 24 bed Emergency Department. Vanguard Staffing August 2000-April 2003 Grand Rapids, Michigan Multiple cntingent clinical and management psitins.

3 Page 3 f 6 SHANDS Jacksnville Octber 1999-August 2000 Jacksnville, Flrida Nursing Systems Directr Reprted t the Senir Vice President f Patient Care Services and was respnsible fr the pst-merger maintenance and integratin f nursing and allied health clinical management systems. Methdist Medical Center April 1995-Octber 1999 Jacksnville, Flrida Nursing Systems Directr and Assistant t COO Reprted dually t the Vice President f Patient Care Services and COO and was respnsible fr the maintenance f nursing management systems, rganizatinal administrative plicies and varius medical staff relatins duties. Frm July 1977-April 1995 wrked in several nursing inpatient psitins (med-surg, ED, pst-ccu, SICU, and nclgy) in three states and ne teaching psitin. Crnerstne University March 2007-July East Beltline NE Grand Rapids, Michigan Adjunct Faculty Prfessinal and Graduate Schl Taught multiple curses including Statistics Prerequisite, Quantitative Analysis, Qualitative and Quantitative Analysis, Intrductry Ecnmics, Managerial Ecnmics, and Managerial Finance. I have written the Qualitative and Quantitative Analysis curse fr bth n-grund and n-line curses, served n the MBA review cmmittee, and prvided peer review fr several curses. Prfessinal Affiliatins American Cllege f Healthcare Executives American Sciety fr Public Administratin American Ecnmic Assciatin Healthcare Financial Management Assciatin

4 Page 4 f 6 Educatin Dctr f Philsphy Western Michigan University Public Administratin Kalamaz, Michigan Master in Health Administratin University f Nrth Flrida Jacksnville, Flrida Bachelr f Science Bb Jnes University Greenville, Suth Carlina Assciate f Science Regents Cllege Albany, New Yrk Certificatins Six Sigma Black Belt (2006 cmpleted in 10 days due t prject already in prgress) Hnrs & Awards Phi Alpha Phi (2015) Publicatins Prfile f the Uninsured in Calhun Cunty 2008 (white paper published lcally by the Calhun Cunty Reginal Health Alliance and updated annually beginning in 2010 used fr grant preparatin, lcal health planning, and student papers). Maximizing Reflexivity and Praxis by Recgnizing and Cunteracting the Cnstraints Impsed by Stimulus-Respnse Learning in Teaching Public Administratin Vlume 30 Issue 2, pages , September 2012 by Rbert Peters & Raymnd Higbea Dentists Partnership f Michigan s Calhun Cunty: A Care Mdel fr Uninsured Ppulatins in Health Affairs Vlume 32, Issue 9, pages , September 2013 by Raymnd Higbea, Charles Pulamb, Samantha Pearl, Mary J Byrne, and Jill Wise Measuring Student Preferences fr Stimulus-Respnse (Rte) Jurnal f Educatin and Learning, Vl. 3, Iss. 2, June 2014 Manuscripts in Prgress Ethics Preparatin f Healthcare Leaders (develping grant prpsal) Crrelatin between the Ethic f Caring and Patient Outcmes D Payment Mdels Inhibit the Ethic f Care? Why d Peple use the ED fr Primary Care?

5 Page 5 f 6 Pending Bk Prpsal Bk prpsal pending with Health Administratin Press n Understanding the plicy prcess and Hw Health Care Executives can Influence the Plicy Prcess Private Cntracts Kalamaz Area Christian Retirement Assciatin Strategic alignment and benchmarking General management cnsulting Pennck Hspital Develpment f Hme Care & Hspice Perfrmance Imprvement Plan, Screcard, and Benchmarks (cmpleted) Develpment f Emergency Department staffing plan Cmmunity Healthcare Cnnectins WKKF Grant Evaluatin Calhun Cunty Department f Senir Services Evaluatin f Senir Mileage funded Dental Services Presentatins January Internatinal Cnference n Health, Wellness, and Sciety Dentists Partnership f Calhun Cunty Octber 2011 Suthwest Michigan Relatinship Care Cuncil Future Healthcare Trends fr Suthwest Michigan December 2011 Michigan Dental Assciatin - Calhun Cunty, Michigan Dentists' Partnership Prgram Descriptin & Evaluatin December 2011 WMU Evaluatin Café Series Access t Healthcare Services: Summative Evaluatins f the Mbile Clinic f Calhun Cunty and Emergency Department case management March Internatinal Cnference n Health, Wellness, and Sciety One Year Summative Evaluatin f Calhun Cunty Mbil Clinic September 2012 WMU Medical Humanities Cnference One Year Evaluatin f Calhun Cunty Mbile Clinic September 2013 WMU Medical Humanities Cnference Calhun Cunty Pathways t Health Prgram September 2014 WMU Medical Humanities Cnference Cmparative Case Study f Implementatin f Medicare versus the ACA Health Exchange & Ethics f Teaching Health Plicy Cmmunity Service Reginal Health Alliance f Calhun Cunty Access t Care Issue Actin Grup ACA Update Grup Primary Care Wrk Grup Dental Partnership Issue Actin Grup

6 Page 6 f 6 The Crdinating Cuncil f Calhun Cunty Annual Reprt Card Authr health care uninsured & access t healthcare sectin Participate in ad hc grups as requested Integrated Health Partners Member, Strategic Leadership Team Use f ED fr Primary Care Study Grup High Healthcare Utilizatin Study Grup Lwell Reginal Health Alliance Member, LWellness Streering Cmmittee Member, Prgram Explratin Subcmmittee Kent Cunty Health Department Member, Mental Health Access Wrkgrup University & Prfessinal Service SPNHA Master f Health Administratin Cmmittee Midwest Interprfessinal Practice, Educatin, and Research Center (MIPERC) Service Learning Wrkgrup Research Subgrup University Library Cmmittee CCPS member NASPAA Ethics Cmmittee Executive Cuncil Member VP f Health MIS (Innvatin) Grant Advisry Cuncil

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