Business Development Consultant Outdoor Education

Transcription

1 Job Title: Business Development Consultant Outdoor Education Job Grade: Band 4 Directorate: Schools Children & Families Job Reference Number: P01847 The Role To provide marketing and sales of Outdoor Education opportunities for Essex Outdoors including finding new business and developing existing markets. Job Purpose The Essex Outdoor Education Service provides quality outdoor learning opportunities to young people and adults of Essex and the wider community. As Business Development Consultant you will be responsible for achieving sales targets and extend the service reach. You will work with the Service Manager, Business Manager and Centre Managers to ensure campaigns are based on clear outcomes and target new markets. You will be expected to liaise with individual schools, local clusters, other Local Authorities and non school based groups to increase the customer base and revenue across the service. Key Accountabilities Provide a first class level of service to all of our customers through: Promoting and selling the full range of Outdoor Learning products in order to meet sales targets as set out in their performance management Liaising with schools, Youth groups and Local Authorities to bring in new customers, and promote new bookings from existing customers Work with the service marketing lead to organise the design, printing, delivery and use of promotional literature and advertising for outdoor learning products and activities Organising, booking and attending relevant conferences and exhibitions

2 Ensuring that enquiries are responded to in adherence to, all internal and external service levels and targets Have a thorough knowledge of Outdoor Learning opportunities and be able to conduct a needs analysis on client groups to ensure that the correct products are provided and recommended to match their needs. Knowledge, Skills and Experience An understanding of marketing and selling in the education sector Proven track record in selling Outdoor Learning opportunities or similar products / services. Experience of show-casing Outdoor Education at large and small exhibitions. The ability to work to (and meet) targets and deadlines Previous experience of using online CRM systems Experience of using Microsoft Office products appropriately Ability to work in a dedicated team Experience of using telephone for sales Use of remote working software for demonstrations and capturing customer information. Values and Behaviours Passionate - about achieving results Constantly strives to do an excellent job for the Council Learns from mistakes Is professional and positive Takes responsibility for monitoring and achieving own targets

3 Responsive - to customers needs Listens and responds to every customer in ways that show courtesy, respect and understanding of their individual needs Maintains clear communication with customers concerning expectations and progress Takes responsibility for resolving customer queries and responding to requests, within service standards/timeframes Receives and acts on customer feedback positively to improve own customer service Inspirational - and bold in thinking and solutions Is receptive to change, being open to new ways of working Acts promptly and decisively to overcome obstacles and provide solutions Takes opportunities to progress the work and avoid problems in the short term Applies good practice to meet service or Council needs Supportive - of others input and perspective, working as one Treats colleagues with respect and values them as individuals Maintains positive relationships with colleagues Supports colleagues and is flexible towards others needs Practices open and honest two-way communication, listening to others and actively sharing information Contributes to team dialogue/meetings in order to develop own and team s performance Motivating - others and trusting them to deliver Encourages others, acknowledges their efforts Shares skills and knowledge in areas of own expertise, to support others Makes sure those they are working with have all the necessary information to do the job

4 Safeguarding Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Pre-Employment Checks appropriate to this Job Profile Essex County Council (ECC) is committed to ensuring all recruitment is undertaken fairly, effectively, safely and in accordance with legislation. The information below provides pre-employment screening guidance for candidates applying to this job at Essex County Council. Role Requirement: Not working with children or vulnerable adults and with no access to sensitive information relating to children or vulnerable adults Pre-Employment Check References Medical Eligibility / Right to work in the UK Regulatory qualifications and professional registration (subject to role) Definition A minimum of two employer references will be required- one of which must be the last employer. Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where appropriate additional character references will be taken up All new recruits and employees whose role changes significantly are required to complete a medical health questionnaire Proof is required and original documentation will be sought i.e. passport or full birth certificate Original qualification certificates and proof of registration with a professional body are required (if applicable)

5 Self Declaration (Spent and unspent convictions) CRB Enhanced Level (renewed every three years) SWIFT / Protocol (Vulnerable People and Young Children Team only) A declaration of spent and unspent convictions must be completed by employees who work with vulnerable adults or children The CRB (Criminal Records Bureau) check will be sought by ECC before a start date is agreed A check against the individuals name on the Social Care electronic database will be administered