JOB DESCRIPTION. 2. Answer customer comments, queries and complaints with timely and appropriate responses.

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1 JOB DESCRIPTION Job Title Department Grade Location Responsible to Responsible for Digital Marketing Assistant Marketing B Marketing, Barbican Centre Digital Marketing Executive N/A The Marketing Department, within the Audiences and Development Division of the Barbican Centre, leads the marketing strategy for an inspiring programme of world-class artistic events and creative learning activities across all major artforms (art, theatre, dance, music and cinema), and commercial activities including superb conferencing, catering and retail facilities. In positioning the Barbican Centre as the model for tomorrow s arts and learning centre, the marketing department is responsible for maintaining and growing the Centre s reputation as a cultural hub and for developing audiences for the diverse mix of programming we present. This is done through a dynamic mix of audience insight, brand development, customer relationship management and the creation and implementation of integrated and intelligent marketing campaigns. PURPOSE OF POST Assist in the creation, editing and scheduling of all marketing communications across our online platforms, including website, , social and blog. MAIN DUTIES Social 1. Administer the Barbican s social platforms (Facebook, Twitter, Instagram, Youtube etc.), including scheduling posts for evenings and weekends 2. Answer customer comments, queries and complaints with timely and appropriate responses. 3. Write compelling communications about all Barbican activity and the wider cultural sector. 4. Work with artform marketing teams to help them promote their events programme. 5. Act as point of contact between the artform teams and our media buyer to ensure all paid social activity is booked in efficiently and effectively.

2 6. Work with other Barbican departments (Creative Learning, Development, Business Events, Commercial, BIE, etc) to ensure that their messages are delivered in interesting and relevant ways to our audiences. 7. Notify the Media Relations team to keep them abreast of any developing issues. 8. Maintain awareness of activity of other arts venues and keep up to date with latest trends and emerging platforms. 9. Research potential for innovative uses of social networks and work with the Digital Marketing Manager and Digital Marketing Executive to devise a strategy for the Barbican s social platforms. 10. Compile monthly analytics reports for the Digital Marketing Executive of social network performance and in-depth reports on key events via hashtag tracking, including qualitative analysis for ongoing best practice. 11. Create and provide draft content for the social screen in the foyers with interesting social content from our audiences. 12. Research and present social findings and developments to the wider marketing team when appropriate. marketing 13. Co-ordinate the marketing schedule and delivery of all Barbican art form s using the delivery software. 14. Assist other departments (Creative Learning, Development, Business Events, Commercial, BIE, Media Relations, etc) in the creation, editing and/or scheduling of their s as needed, and recommend improvements. 15. Assist the Digital Marketing Executive with producing results and analysis and recommend improvements to best practice based on findings. 16. With the guidance of the Digital Marketing Manager and Direct Marketing Manager, assist with developing programs to automate responses e.g. welcome campaigns, inactive campaigns. 17. Meet with artform campaign teams to devise ongoing strategy for targeted, sustained e- communications. 18. Present evaluations to the wider marketing team when appropriate. 19. Administer Barbican signatures and update weekly to ensure that all art forms are reflected. Young Barbican 20. Administer the Young Barbican Facebook page, including setting up paid advertising campaigns. 21. Write, schedule and send the monthly Young Barbican s.

3 22. Assist the Marketing Executive (Audience Development and Learning) with the implementation of digital marketing campaigns to acquire new members and promote Young Barbican events. Website and search 23. Monitor web copy to ensure that it maintains best practice and alert art form marketing teams to necessary changes. 24. Administer the monthly web audit and ensure that all issues raised are fixed, as well as conducting audit for generic pages. 25. Ensure home page is profiling key and timely events. 26. Administer the Barbican s paid and charitable Google AdWords. Image Production 27. Liaise with various departments in the Barbican to understand image requirements and source images as required according to agreed delivery schedules. 28. Edit images for web and other media use including s, using Photoshop, Illustrator and other programmes where appropriate. 29. Provide image re-sizing support for departments across the Barbican. Content 30. Upload and edit content for the Barbican blog. 31. Support the Digital Marketing Executive in the creation of key pieces of content. 32. Compile monthly reports in on content and platform performance. General Other 33. Raise purchase orders for the Digital team and assist with solving discrepancies across the various budgets. 34. Research and maintain awareness of activity of other arts venues and assist with e-marketing requests where appropriate. 35. Actively seek to implement the City of London s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties. 36. Actively seek to implement the City of London s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. 37. To undertake any other duties that may reasonably be requested appropriate to the grade.

4 PERSON SPECIFICATION Job Title Department Digital Marketing Assistant Barbican, Marketing Department Grade & Level B Level: 1 Trent Position Number Please find below the key skills, experience and core behaviours required to undertake this post. Technical Skills / Professional Qualifications / Relevant Education & Training Educated to degree level or equivalent. IT: Strong Microsoft Excel and Word skills Experience Required Essential Excellent verbal & written communication skills a flair for writing compelling copy, particularly for web, social and A passion for social media and the web Exposure to developing creative, effective online marketing campaigns, including and social Some previous experience of creating effective campaigns Familiarity with online marketing including PPC and SEO A good knowledge of the arts and culture market online Experience in using content management systems Confidence in dealing with a number of stakeholders HTML basics Desirable Experience of editing imagery in Photoshop Experience of uploading and editing content for Wordpress Experience in working to and monitoring a set budget Other Relevant Information eg. working hours or desirables (only if applicable)

5 Office hours are Monday to Friday 1000 to 1800hrs. Additional hours or work at evenings or weekends may be required CORE BEHAVIOURS Thinking Planning and Organising Managing time, competing priorities and resources in a structured way. Maintains a tidy and professional work area appropriate to local work context Lets manager know when under time pressure or work accuracy is in danger Is aware of timescales for elements of work and meets them Manages routine day-to-day and week-to-week tasks effectively Building Relationships Communication and Influence Presenting information and arguments verbally or in writing to improve understanding, influence outcomes and foster engagement and support. Selects the right method for communicating Stays focused on the audience when speaking or listening Listens carefully to instructions or messages, and asks questions to clarify understanding Conveys information accurately and concisely Team Working Using appropriate interpersonal skills and working cooperatively to contribute to the development and management of positive and cohesive teams and partnerships within CoL and beyond. Encourages and supports the ideas/suggestions from others Recognises the value of diversity and individual strengths and contributes to a positive, friendly working environment Understands that own behaviour has an impact on others, adapts approach accordingly - showing respect to colleagues Is personable and polite, making others feel welcome in the team environment Self-Managing Accountability Being responsible for one s own actions, seeing things through, doing what we say we will. Is punctual and reliable Completes routine and/or repetitive tasks Asks for guidance from line manager when unclear what is expected Follows routine oral and written instructions Change Orientation Being open to new ways of doing things; adapting behaviour and work methods in response to new information, changing conditions, or unexpected obstacles. Is open to and offers new ideas and different ways of doing things Adapts to minor and/or routine workplace changes Makes use of new technology Demonstrates through words and actions that ongoing organisational change is an inherent part of working life at CoL

6 Achieving Drive and Perseverance Maintaining a high degree of motivation and commitment to producing work of the highest possible standard at CoL, finishing what we start even in the face of challenging obstacles. Pursues activities with energy and drive and without unnecessary supervision Takes pride in achievements and good feedback Finishes work that is started, paying necessary attention to detail Dependably achieves what he or she sets out to do Recruitment Note to Applicants These key skills and core behaviours will be used in the decision making process for recruitment. Please give examples of how you have exhibited these behaviours in your previous role(s). It is essential you address each of these on the application form on the section for supporting information. Be as specific as possible, we cannot guess or make assumptions, but will assess your application solely on the information provided. Try to provide evidence, by examples, where possible, of skills, knowledge and experience contained in this person specification.

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