Role Description Leader, Security Systems Maintenance

Transcription

1 Role Description Leader, Security Systems Maintenance Agency Division/Branch/Unit Location Department of Education and Communities Safety and Security Directorate Blacktown Classification/Grade/Band Clerk Grade 7/8 Kind of Employment Ongoing Role Number ANZSCO Code PCAT Code Date of Approval February 2015 Agency Website Department of Education and Communities The NSW Department of Education serves the community by leading the provision of world-class education. The department protects young children by regulating preschool and long day care providers. Once children move into school, we provide them with a world-class primary and secondary education. We also work to advance the wellbeing of Aboriginal people. Primary purpose of the role Lead a team of security technicians who maintain and repair a variety of alarm, video surveillance, access control and other security systems that are installed in schools. Ensure that contracted security maintenance is delivered in accordance with appropriate standards and guidelines. Key accountabilities Effectively manage the preventative maintenance schedule for security systems in schools throughout the state to ensure that they operate with maximum efficiency and minimal downtime. Oversee the onsite, online and workshop repairs of faulty security systems ensuring that repairs are completed in a timely manner. Provide leadership and high level technical support to the team of security technicians, ensuring that schools receive a quality level of service from the team, and addressing any concerns within appropriate timeframes. Establish and maintain good working relationships with contracted security providers who have been engaged to work on security systems in schools. Ensure that all team members are well trained and have a thorough understanding of the security systems that are installed in schools. Keep pace with technological advancements in the security environment and industry best practice and evaluate their implementation in the school environment. Identify opportunities for improved, cost effective service delivery. Role Description 2

2 Key challenges Ensure that the team consistently delivers a high level of customer service to schools in a challenging and critically important environment with strict and competing deadlines. Key relationships Who (i.e. who is the relationship with) Internal Team members Schools External Contracted security providers Why (i.e. purpose of the relationship) Provide leadership, advice, assistance, high level technical support and training. Provide advice, assistance and support. Liaise with to solve issues. Role dimensions Decision making Reporting line This role reports to the Manager, Security Services Direct reports 6. Budget/Expenditure In accordance with financial delegation and consultation with the Manager, Security Services. Essential requirements Sound knowledge and understanding of a wide range of security systems with proven high level diagnostic skills. A detailed understanding of the Australian Standards applicable to the installation of security systems. Knowledge of and commitment to the Department s Aboriginal Education and Training policies. Drivers licence. Role Description 3

3 Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. NSW Public Sector Capability Framework Capability Group Capability Name Level (refer to Capability Framework) Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Focus capabilities for the Role Procurement and Contract Management Project Management Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Manage Reform and Change It is expected that an occupant new to the role will demonstrate immediate competence in each of the Focus Capabilities. The level indicated is a minimum requirement for immediate competence in the role. Refer to the PSC Capability Comparison Guide to determine the range of focus capabilities required for the role. In addition, behavioural indicators need to be specified for each of the focus capabilities (sourced directly from the Capability Framework). Role Description 4

4 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Personal Attributes Manage Self Relationships Communicate Effectively Relationships Commit to Customer Service Results Deliver Results Business Enablers Technology Adapt existing skills to new situations Show commitment to achieving work goals Show awareness of own strengths and areas for growth and develop and apply new skills Seek feedback from colleagues and stakeholders Maintain own motivation when tasks become difficult Focus on key points and speak in 'Plain English' Clearly explain and present ideas and arguments Listen to others when they are speaking and ask appropriate, respectful questions Monitor own and others' non-verbal cues and adapt where necessary Prepare written material that is well structured and easy to follow by the intended audience Communicate routine technical information clearly Take responsibility for delivering high quality customer-focused services Understand customer perspectives and ensure responsiveness to their needs Identify customer service needs and implement solutions Find opportunities to co-operate with internal and external parties to improve outcomes for customers Maintain relationships with key customers in area of expertise Connect and collaborate with relevant stakeholders within the community Take responsibility for delivering on intended outcomes Make sure team/unit staff understand expected goals and acknowledge success Identify resource needs and ensure goals are achieved within budget and deadlines Identify changed priorities and ensure allocation of resources meets new business needs Ensure financial implications of changed priorities are explicit and budgeted for Use own expertise and seek others' expertise to achieve work outcomes Demonstrate a sound understanding of technology relevant to the work unit, and identify and select the most appropriate technology for assigned tasks Identify opportunities to use a broad range of communications technologies to deliver effective messages Understand, act on and monitor compliance with information and communications security and use policies Identify ways to leverage the value of technology to achieve team/unit outcomes, using the existing technology of the business Role Description 4

5 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators People Management Manage and Develop People Support compliance with the records, information and knowledge management requirements of the organisation Define and clearly communicate roles and responsibilities to achieve team/unit outcome Negotiate clear performance standards and monitor progress Develop team/unit plans that take into account team capability, strengths and opportunities for development Provide regular constructive feedback to build on strengths and achieve results Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way Monitor and report on performance of team in line with established performance development frameworks Role Description 5