Position Description. Senior Regional Manager (Two positions - North Island and South Island)

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1 Position Description Senior Regional Manager (Two positions - North Island and South Island) Company Location Reports to Staff reporting to role Hospitality New Zealand To be determined dependent on the successful applicant Chief Executive Regional Managers Company Objective Hospitality New Zealand is all about giving hospitality operators a helping hand in as many ways as possible with their business. Through our membership service we are able to gauge the views and experiences of a wide variety of New Zealand hospitality operators including restaurants, café bars, hotels, taverns, off-licenses, casinos and a wide array of short and long term accommodation providers. Purpose of Position The Senior Regional Manager roles (1 x North Island and 1 x South Island) are two new positions within Hospitality New Zealand and have come about as a result of the significant growth in membership the association has experienced over the last 12 months. As a Senior Regional Manager you will be responsible for on-the-ground recruitment and support of Hospitality New Zealand Members within a designated area, as well as developing strong relationships with relevant stakeholders, agencies and local government with the support of the Wellington-based National Service Centre. You will also be responsible for the day-to-day pastoral care of the other Regional Managers within your designated Island (approx. 3-4 direct reports), providing support, mentorship, advice and oversight as required. Membership Recruitment and Support Member Recruitment Prospect and grow membership through on-the-ground recruitment of hospitality and commercial accommodation businesses Member Support Regularly maintain contact with Members as required, providing support and advice where necessary Stakeholder Development develop strong relationships with relevant stakeholders, agencies and local government in your area for the purpose of advocacy opportunities on behalf of your Members and the association Regional Manager Management Leadership & Development Manage, mentor and provide direction to your designated Regional Management team; to ensure quality customer service, efficiency and quality standards are met. Enable to achieve business goals and personal growth goals within Hospitality New Zealand.

2 Relationship Management/PR Develop and foster strong working relationships with the wider Regional Management and National Service Centre team, members, the Management team, and other key Central and Local officials. Operational & Financial Management - Actively contribute towards the development of advocacy plans and strategies in consultation with the Chief Executive, General Manager, and Manager, Advocacy and Policy. Strategy & Planning Actively contribute to strategising, planning and the implementation of operational business plans and strategies; assist with the communication of advocacy initiatives with the wider organisation, including members. Key Relationships Chief Executive General Manager Other members of the Leadership team Hospitality New Zealand Board Hospitality New Zealand and AccommodationNZ Members Local and Central Government Departments and Agencies City Council Members Key Accountabilities and Performance Metrics Member Support Proactively manage the recruitment of new Members in accordance with specific Hospitality New Zealand targets. Effectively manage and foster positive working relationships with prospective and current Members Provide appropriate advice and support to Members regarding employment relations, liquor licensing, promotion of deals, marketing, health and safety issues, commercial leasing and any other issues that may arise Conduct service visits with new and existing Members to promote the benefits of memberships and corporate partnerships o Advising members on topical issues where necessary o Facilitate calls to action (i.e. writing submissions) as required Develop and maintain constructive relationships with all key regional organisations that may impact the business of Hospitality New Zealand Members Provide after hour support (by telephone) to Members, as per the on-call roster Develop and implement initiatives to grow Association membership Oversee optimal service delivery to Members through the Regional Managers; identify any opportunities for improvement Lead the Regional Manager team in the day-to-day delivery for services and advice to Members Strategy & Planning Contribute to the development and implementation of Hospitality New Zealand s strategic direction and operational business planning In consultation with the General Manager and Manager Advocacy and Policy, develop and manage the advocacy strategy and plan which profiles Members and industry issues at a regional level

3 Contribute to the development and evaluation of the operational strategy and performance with the Chief Executive and other Senior Management staff Maintain an up-to-date understanding of industry issues and relevant legislation Leadership & Development Communicate all operational objectives, KPIs, purpose and achievements to Regional Managers. Manage the designated Regional Management team, providing day-to-day support, guidance, mentoring and motivation, induction and training/development as required Establish a sound management and communication structure for the Regional Management team Establish a sound communication structure up to the General Manager Direct and coordinate all approved staff programs, projects, and major activities for the designated Regional Management team, in consultation with the General Manager Define staff duties, establish performance standards and conduct performance reviews of Regional Management, in consultation with the General Manager Work closely with Hospitality New Zealand Branches within your allocated area to further the objectives of the association through appropriate Branch events, including regular Accommodation Sector Group Meetings (if relevant to the region/s) Where required, the Senior Regional Manager will act as Branch Secretary for the Branches in his or her designated area Relationship Management & Public Relations Develop and maintain effective relationships with local Government and key stakeholders within the designated area to effectively communicate the organisations position on matters concerning Members and the industry in general Develop and maintain effective relationships with other organisations and enhance Association and Membership positions in accordance with the policies and objectives of the organisation Advocate for the Association as a spokesperson, as required, and work closely with the General Manager to develop media press releases within the given region Serve on committees or working groups if invited on the basis that any involvement would provide benefit to members, the organisation and the industry Operational & Financial Management Assist the Manager Advocacy and Policy in the development of regional advocacy plans Monitor, measure and report on operational issues, opportunities and development plans and achievements relevant to the designated Regional Managers; make recommendations for improvement where necessary Manage the development and implementation of administrative policies, procedures, and programs with designated Regional Managers Manage and control departmental expenditure within agreed budgets Ensure activities align with and meet organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care

4 Health and Safety Meet health and safety obligations for the business, ensuring personal safety in differing work environments for all employees Maintain full adherence to Hospitality New Zealand s Health and Safety Policies at all times Take personal responsibility for managing own safety and that of others Identify and promptly report any accidents, incidents and hazards in the workplace Wear prescribed personal protective equipment at all times as directed by the business Miscellaneous Other duties or special projects reasonably within the capability of the employee may also be required from time to time. Duties may be altered following consultation with the employee.

5 Person Specification Senior Regional Manager Essential Job Experience Minimum 5 years experience in a territory management or management role Previous experience in managing field staff regionally preferred Previous experience in the hospitality or commercial accommodation industry would be an advantage Essential Job Skills Proven leadership and people management skills Proven territory management skills Relationship management skills Proven business acumen and strategic planning skills Project management skills Strong professional service orientation Excellent written and verbal communication skills Excellent administrative and time management/prioritisation/organisational skills Strong attention to detail Proven influencing skills Technical Skills Conversant with Microsoft Office Software Education/Qualifications Relevant business related tertiary qualification Personal Behaviours and Competencies Displays integrity and professionalism Able to critically analyse situations and provide accurate information, advice and support Displays tact and diplomacy Sound judgement and decision-making Able to communicate effectively with a wide range of individuals internally and externally Demonstrates self-motivation and drive with a positive attitude Able to simultaneously manage a diverse range of projects; strong multitasker Task-orientated and focused to achieve results Flexible and adaptable to changes Innovative and able to develop and implement new ideas through consultation