Ambulance Victoria Position Description

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1 Ambulance Victoria Position Description Position Title: Manager Performance Analysis and Data Governance Division: Strategy and Planning Department: Performance Analysis and Data Governance Reports To: General Manager Strategy and Planning Direct Reports: Senior Data Analysts (x 2) Employment Conditions: Rural Ambulance Victoria and Health Services Union (Management and Administration) Collective Agreement 2006 or Metropolitan Ambulance Victoria and Health Services Union (Management and Administration) Collective Agreement 2006 (as applicable) Primary Objectives: To manage data analysis relating to all aspects of AV activity in order to support continuing improvement in organisational performance, and to oversee adherence to data governance processes to ensure the quality and integrity of data analyses. Responsibility for Quality: To take responsibility for improving quality processes using continuous improvement philosophies and practices, thereby increasing value to the customers and the organisation Behaviours Achievement Self-Actualising Humanistic-Encouraging Affiliative Achieves self set goals Receptive to change Encourages growth and development in others Believes that individual effort is important Creative problem solver Accepts and shares responsibility Non-defensive Trustworthy Resolves conflicts constructively Takes on challenging tasks Self respecting Involves others in decision making Cooperative Friendly Genuine in concern for others Accepts change Insightful in diagnosing problems Motivates by serving as a role model Ambulance Victoria Date of Issue: November 2009 Number: Page 1 of 6

2 Position Scope: Budget: TBC Financial Delegation: Level 3 Occupational Health & Safety: Understand, observe and adhere to all safe working procedures and maintain safe work practices. Provide and promote an occupational environment that is responsive to the health, safety and welfare needs of employees, contractors and the general public. Ensure the Occupational Health and Safety Management System and OH&S Risk Management Processes are adhered to. Equal Employment Opportunity Understand, support and adhere to the principles covered in the AV Workplace Respect Policy Ensure direct and indirect reports are aware of, understand and uphold the principles and requirements of the AV Workplace Respect Policy Monitor the working environment to ensure that acceptable standards of conduct are maintained at all times, including taking appropriate action if unacceptable conduct is observed Provide and promote a climate of mutual respect, dignity and fairness free from discrimination, harassment, victimisation, bullying and violence for AV employees, contractors, volunteers and the general public Key Contacts Internal CEO, Executive team and Departmental Managers in all Divisions External Department of Health (DH), other health sector organisations, emergency services organisations, other ambulance services and the Council of Ambulance Authorities Ambulance Victoria Date of Issue: November 2009 Number: Page 2 of 6

3 Key Accountabilities Key result area Performance Analysis and Data Governance Key Accountabilities Manage and develop Ambulance Victoria s central data analysis and data governance functions to ensure standard, accurate performance information is available and is secure, audited, traceable and fit for purpose Undertake statistical analysis based on AV business requirements, provide advice on AV performance and ensure accurate and timely statistical reporting and provision of performance related information to internal and external stakeholders Ensure all AV routine statistical performance reporting requirements to internal and external stakeholders (including the Board, DH, Council of Ambulance Authorities etc) are met according to the specified timelines Develop a program of project-based data analysis to build knowledge and understanding of organisational performance Drive the development of a set of standard data reports to meet business needs, to be supported by ad hoc report generation as required (standard reports and some ad hoc reports will be developed by the Information and Technology division) Ensure standard data reports (and where appropriate ad hoc reports) built by the Information and Technology division are validated through appropriate business testing (UAT) Drive continuous improvement and innovation in the analysis and reporting of performance related data Proactively provide analytical support for the planning and reporting activities undertaken within the Strategy and Planning division and other AV divisions Assist technology teams in the identification of instances where data relevant to AV performance is not captured or not available in the data warehouse Provide input into the data strategy and architecture (driven by the Information and Technology division) Process and Compliance Develop standard processes (including requesting, sharing, defining, producing and using data) to ensure clear and controlled engagement with internal and external customers for data analysis and reporting Provide a leadership and education role in building AV s data governance processes and driving compliance through membership of the AV Data Review Committee In conjunction with the Information and Technology division, develop AV-wide data governance processes and policies, standardising data naming, establishing consistent data definitions, and monitoring/auditing to ensure overall enterprise data quality Work with the Information and Technology division to ensure that adequate processes and systems are in place to capture the required information for reporting purposes Ambulance Victoria Date of Issue: November 2009 Number: Page 3 of 6

4 Key Accountabilities Key result area Key Accountabilities Customer Service Provide the first point of contact for internal and external requests for data analysis and serve as a senior AV customer contact point for the provision of advice in the interpretation of performance data Strategic Leadership & Performance Management Budget/Financial Management/Reporting Ensure an appropriate response to requests for data analysis, maximising the accessibility, integrity and sharing of data within AV, and ensuring alignment to privacy, security and other regulatory / compliance policies Develop and manage an account-based structure within the data analyst group to ensure that clear customer contact points are in place for both internal and external customer data requests (e.g. operational, OH&S/HR, clinical, GIS requests) Foster a culture of strong business-based communication within the department, ensuring that data is always presented in a clear and compelling manner to a non-technical audience Provide strong and effective leadership to the Performance Analysis and Data Governance department by fostering a culture of professional development, leadership and continuous improvement Lead and manage staff to ensure goals are achieved and to drive superior business outcomes Coach and mentor staff in the provision of advice and recommendations provided to AV staff Construct performance development plans in conjunction with direct reports to set performance direction and highlight training and development needs Regularly monitor and assess performance of direct reports to provide constructive feedback and highlight development needs. Resolve or refer all grievances and complaints in line with AV grievance and complaint handling procedures to minimise negative effects on employees and the organisation s operations Develop and maintain relationships with key stakeholders (particularly with those within the Information and Technology division), including the CEO, Executive and external stakeholders and staff to ensure that items of interest to AV are captured, reported and acted on as required. Manage functional expenditure within budget and seek sign off from the General Manager Strategy & Planning where expenditure may exceed budget Implement approved plans and strategies within budget parameters and time frames and develop strategies to reduce costs against the approved budget Develop and maintain expenditure forecasts to enable accurate strategic budget planning Ambulance Victoria Date of Issue: November 2009 Number: Page 4 of 6

5 Selection Criteria Qualifications and experience Tertiary qualifications (preferably at post graduate level) in a relevant discipline Extensive management level experience in a data analysis / reporting role in a relevant industry Strong knowledge of the analysis and reporting of operational / business data within large and complex organisation Experience and proven ability in the identification of data and data analysis needs in a complex organisation and in the interpretation of analysis to support the development of effective strategy Extensive experience in preparing complex plans and reports for executive management Documented experience implementing effective data policies, processes and procedures with the context of a enterprise data management system and / or governance framework within a large and complex organisation Experience and proven ability in the translation of business requirements for data analysis / reporting into technical requirements Knowledge of key database concepts, data models, relationships between different types of data Solid understanding of theories, principles, processes, practices and tools relating to data analysis, data quality, data modelling and governance Experience in the management and supervision of staff High level of proficiency in relevant software applications, such as statistical packages, business intelligence tools, GIS tools, Microsoft Office suite. Key attributes Highly developed quantitative analysis skills Strong conceptual, analytical and problem solving skills to enable the identification of issues and the judgement to determine appropriate courses of action for achieving long-range organisational goals Strong written communication skills, to ensure clear, concise and accurate preparation of reports and other documentation Strong verbal communication skills to enable concise and clear interaction with a broad range of people at all levels both internally and externally Well developed planning and organising skills to effectively establish priority and scheduling of work tasks and projects, and track and manage status and dependencies across multiple strategic initiatives Outstanding customer service orientation to take responsibility for understanding client needs and ensuring these are met, including the ability to translate, challenge and manage customer requests Strong interpersonal and influencing skills to gain the acceptance of ideas, cooperation of others, and the ability to modify styles and techniques to accommodate tasks, situations and individuals Ambulance Victoria Date of Issue: November 2009 Number: Page 5 of 6

6 Key attributes cont. Relationship building skills to take appropriate action to develop strong and collaborative relationships with internal and external stakeholders Leadership skills to manage and develop others to achieve organisational goals and objectives Approval General Manager Strategy and Planning Ambulance Victoria Date of Issue: November 2009 Number: Page 6 of 6

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