Job Description. Line Management of a small team of staff administrating and managing patient and professional feedback and incidents.

Size: px
Start display at page:

Download "Job Description. Line Management of a small team of staff administrating and managing patient and professional feedback and incidents."

Transcription

1 Job Description Job Title Pay Band Base Dept./Team Responsible to Accountable to Responsible for Complaints, Incidents and Governance Manager New Alderley House, Macclesfield Eastern Cheshire Clinical Commissioning Group Corporate Services manager CCG Quality and Performance Committee Governance Officer and Administrator Job Purpose To manage professional clinical concerns, Serious Untoward Incidents (SUIs), MP Letters, complaints, Subject Access Requests (SAR) and Freedom of Information (FOI) requests for the CCG. Provide expert advice to the CCG in terms of associated current governance regulations, new policy developments and best practice for responding to complaints, concerns, incidents, SUIs and FOIs; ensuring the CCG implements measures into current practice. Manage the quality concerns process of the CCG which gathers feedback from GPs and other providers; ensuring that they are investigated responded to and learned from by organisations and that gathered intelligence informs the commissioning decisions of the CCG. To ensure that thorough investigations are carried out for all concerns, incidents or complaints raised and to contribute to the implementation of improvement programmes acting as a catalyst for change, recommending actions to resolve problems. Line Management of a small team of staff administrating and managing patient and professional feedback and incidents. Organisation Chart Chief Officer Corporate Services Manager Complaints, Incidents and Governance Manager Commissioning Team Governance Officer Governance Administrator

2 Key Responsibilities Support the development and implementation of the corporate governance system and processes, including assurance frameworks. Support the development and implementation of processes for performance management of serious incidents in provider organisations. Responsible for the day to day management of the team that manages risk, incidents, concerns, serious untoward incidents, incidents, complaints, MP Letters, Subject Access and FOI requests ensuring it provides a professional and effective service that adheres to formal processes which are robust, effective and compliant with regulations and good practice. Ensure timely and effective coordination of complaints, concerns, incidents, SUIs and MP letters that require joint investigation with a partner organisation. Ensure all concerns, incidents, serious untoward incidents, complaints, MP letters and FOI requests are appropriately logged. To support the CCG in listening to, responding to and learning from, comments, concerns, complaints and compliments. Ensure that any complaints or concerns about provider services received by the CCG are subject to robust investigation and responded to appropriately. Analysis of information to identify themes and learning; providing regular reports relating to key areas of responsibility to the Governing Body Sub Committees ensuring exception and highlight reports are produced where required. Oversee the coordination production and quality assurance of forward planning to support delivery of agendas, papers for submission to formal CCG Sub Committees. Develop the CCG Complaints and Serious Incident Processes; ensuring complaints procedures are followed in-line with the latest guidance, ensuring quality, complete and timely responses. Ensure that the CCG response to Freedom of Information requests is in-line with the statutory requirements set out in the Freedom of Information Act. Coordinate responses to Freedom of Information requests for the CCG. Provide advice, support, clarification and assistance to staff in relation to the Freedom of Information Act; assisting those who are contributing to requests for information to ensure the information that is provided meets the requirements of the Act. Identify trends in information requests and establish whether information requested could be more readily available in the future. Ensure that written responses are of a high quality; clearly and accurately presented including identification of the learning captured as a result. Ensure that the service is assessable and responsive and is committed to resolving concerns quickly and learning from the issues raised. Analyse, interpret and present data to highlight issues, risks and support decision making. Support an integrated approach to reporting and learning from feedback and incidents by working closely with other members of the Commissioning Directorate and the rest of the CCG. Ensure that the principles of being open and transparent are fully practiced.

3 Utilise advanced communication skills to communicate complex and sensitive information in situations which may be contentious or hostile. Gain assurance on behalf of the CCG from local providers that they have effective systems and processes in place for managing and learning from incidents and complaints which are compliant with the regulations, guidance and good practice. To plan, lead and manage projects, utilising appropriate project management methodology that demonstrates a whole system approach and work across organisational boundaries. Provide advice in relation to corporate governance systems and processes, including risk management systems, accident and incident management and compliance processes. To comply with relevant Health and Safety Policies and associated working procedures and guidelines. To contribute to the development of effective strategies, policies and processes to ensure the smooth running of the organisation Support the CCG in discharging its duties in line with its standards of good governance and its Constitution, including providing advice and guidance to CCG members and staff as required. To support the identification and sharing of best practice in relation to corporate governance systems and processes. Monitoring external supplier software contracts. Liaising with the suppliers to develop the product to meet the needs of the CCG. Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters. Responsible for an individual s development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individual s performance and capability development. To build and maintain effective working relationships with key stakeholders, including GPs and other primary care clinicians, patient representatives, providers, Local Authority, third sector, other partners and the local community. Manage budgets and agree payments in line with CCG Schemes of Delegation. Key Relationships: Internal Clinicians (GPs and other health professionals) Staff Board Members Practices External Commissioning Support Organisations Local Authorities Health Providers Overview and Scrutiny Committees/Health and Wellbeing Committees National Audit Commission or equivalent bodies

4 NHS England This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service Generic Clauses For All Job Descriptions To ensure own actions contribute to the maintenance of a quality service provision. To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post. To participate in the CCG s Performance and Development Review and to undertake any identified training and development related to the post. To undertake statutory and mandatory training as deemed appropriate by the CCG. To develop and maintain effective working relationships with colleagues. To adhere to all CCG policies and procedures. Confidentiality All CCG staff and contractors working for the CCG have both a common law duty and a statutory duty of confidentiality to protect patient (and indeed any personally identifiable) information and only use it for the purposes for which it was intended. The disclosure and use of confidential patient information needs to be both lawful and ethical. Information Governance CCG staff must keep up-to-date with the requirements of information governance and must follow CCG policies and procedures to ensure that CCG information is dealt with legally, securely, efficiently and effectively. Staff must appropriately manage the records they create or hold during the course of their employment with the CCG, making the records available for sharing in and confidentiality policies, procedures and guidelines (eg Freedom of Information Act 2000, Caldecott Guidelines). Health & Safety All staff have a duty to ensure the health and safety of themselves and others whilst at work. Safe working practices and health and safety precautions are a legal requirement. ALL accidents must be reported to your manager and in-line with the general philosophy of the CCG; you must participate in accident prevention by reporting hazards and following relevant policies and procedures including Moving and Handling Guidelines. Risk Management You are required to contribute to the control of risk and use the incident reporting system to alert the CCG of incidents or near misses that may compromise the quality of services. Infection Control: All staff therefore have a duty to comply with all CCG policies and guidelines in relation to Infection Prevention and Control. You have a duty to ensure that you minimise the risk of infection and infectious diseases. This responsibility includes minimising the risk by highlighting any concerns you may have to the appropriate person as identified in the policies and guidelines and challenging inappropriate infection control and hygiene practice.

5 Equality & Human Rights: The CCG will ensure that job applicants and prospective and current employees are treated solely on the basis of their merits, abilities and potential without any unjustified discrimination on grounds of age, gender, gender reassignment, sexual orientation, disability, family circumstances, race, colour, nationality, ethnic origin, religion or belief, trade union activity and social and economic status. Codes of Conduct and Accountability: You are required to comply with CCG Codes of Conduct and Accountability and any relevant codes of conduct dependent on profession (ie N&M/NHS Managers/Allied Health Profession etc).

6 PERSON SPECIFICATION JOB TITLE Complaints, Incidents and Governance Manager PAY BAND QUALIFICATIONS ESSENTIAL Educated to Degree level or equivalent experience Qualification in Governance or equivalent experience Senior Management experience in a general management setting DESIRABLE Appropriate managerial qualification or equivalent in a governance role Qualification in programme or project management Information Technology Systems METHOD OF ASSESSMENT ( / / Assessment) Experience of working in a governance service role. KNOWLEDGE Detailed understanding of issues relating to Corporate Governance, Risk Management, complaints handling, Freedom of Information requests, serious incident management (SUIs), associated legislation and subject access requests Clear understanding of NHS Policy and Strategy Understanding of organisation development principles Ability to manage competing tasks and priorities

7 Excellent written and verbal communication skills Ability to build and motivate teams Change management skills Ability to influence and steer decisions in a multi- agency group SKILLS Ability to write clear and succinct reports, for internal and external purposes Ability to take complex information and interpret it for local implementation Well-developed negotiation and influencing skills and the ability to present debates based on sound business and technical reasoning and commercial awareness Ability to work with clinicians, senior leaders and healthcare staff to influence, deliver and manage change Experience of using analytical skills Experience of interpreting national policy guidance in development of local policies Experience in developing and implementing operational systems and procedures Experience of establishing effective information technology systems Experience of report writing and supporting formal committees Experience of commissioning health care services EXPERIENCE Experience of dealing directly with service users, clinicians and family members to investigate and resolve complaints Experience of chairing multiprofessional forums, boards and meetings. Management experience of leading and fostering team based work to deliver objectives and results. Management experience of operational management and working across organisational boundaries Management experience of policy and strategy development Governance and Risk

8 Management experience Leadership skills Ability to build effective working relationships across a range of health care and other organisations. Political awareness SPECIFIC JOB REQUIREMENT Ability to resolve conflict tactfully Ability to work effectively and constructively under pressure and to meet deadlines with a wide range of managers, clinicians and external agencies Demonstrate the ability to focus on strategic aims and proven ability to work autonomously to agreed objectives A completer finisher Ability to travel within and outside Eastern Cheshire Management of budgets OTHER Commitment to continuous learning and selfimprovement Commitment to the improvement of services for patients across Eastern Cheshire.

9 The CCG require a Standard or Enhanced Disclosure through the Criminal Records Bureau for this post to ensure suitability for employment. Signature of Postholder: Date: Print Name:. Signature of Manager: Date: Print Name:..

8. To ensure the accurate use of all pharmacy computer systems and to record all issues, receipts and returns of medicines.

8. To ensure the accurate use of all pharmacy computer systems and to record all issues, receipts and returns of medicines. JOB DESCRIPTION JOB TITLE PAY BAND DIRECTORATE / DIVISION DEPARTMENT BASE RESPONSIBLE TO ACCOUNTABLE TO RESPONSIBLE FOR Student Pharmacy Technician Band 4 (1st year 70% of top point on band 4, 2 nd year

More information

2. Organisational Chart: (responsible to/accountable to/responsible for) Pay Band Band 7

2. Organisational Chart: (responsible to/accountable to/responsible for) Pay Band Band 7 JOB DESCRIPTION Job Title Communications Manager Pay Band Band 7 Base Employing organisation Department / Team Responsible to Accountable to Responsible For New Alderley Building, Victoria Road, Macclesfield

More information

Budget 300-360 per day negotiable for the right candidate 6 month contract 5 days per week for 1 st month - negotiable 3 days per week for 5 months

Budget 300-360 per day negotiable for the right candidate 6 month contract 5 days per week for 1 st month - negotiable 3 days per week for 5 months Job Title Pay Band Hours Contract Type Base Employing organisation Directorate Responsible to Accountable to Benefits Manager Budget 300-360 per day negotiable for the right candidate 6 month contract

More information

JOB DESCRIPTION. Information Governance Manager

JOB DESCRIPTION. Information Governance Manager JOB DESCRIPTION POST TITLE: Information Governance Manager DIRECTORATE: ACCOUNTABLE TO: BAND: LOCATION: CSS Head of Information Governance 8a CSS Job Purpose The Information Governance Manager will ensure

More information

JOB DESCRIPTION. Specialist Community Practitioner School Nurse (Child and Family Health)

JOB DESCRIPTION. Specialist Community Practitioner School Nurse (Child and Family Health) JOB DESCRIPTION Title: Specialist Community Practitioner School Nurse (Child and Family Health) Band: Band 6 Location/Base: Designated Locality within the Trust Directorate/Dept.: Children s Provider Services

More information

NHS Newcastle Gateshead Clinical Commissioning Group. Information Governance Strategy 2015/16

NHS Newcastle Gateshead Clinical Commissioning Group. Information Governance Strategy 2015/16 NHS Newcastle Gateshead Clinical Commissioning Group Information Governance Strategy 2015/16 Document Status Equality Impact Assessment Document Ratified/Approved By Approved No impact NHS Quality, Safety

More information

JOB DESCRIPTION. Community Mental Health Services Sector Manager

JOB DESCRIPTION. Community Mental Health Services Sector Manager JOB DESCRIPTION Title of Post: Support Worker, Mental Health Grade/ Band: Band 3 Directorate: Reports to: Accountable to: Initial Location: Hours: Adult Services, Mental Health Programme Team Leader Community

More information

Information Governance Strategy 2015/16

Information Governance Strategy 2015/16 Information Governance Strategy 2015/16 Ratified Governing Body (November 2015) Status Final Issued November 2015 Approved By Executive Committee (August 2015) Consultation Equality Impact Assessment Internal

More information

JOB DESCRIPTION. Emergency Department Sister / Charge Nurse

JOB DESCRIPTION. Emergency Department Sister / Charge Nurse JOB DESCRIPTION Title of Post: Emergency Nurse Practitioner Grade/ Band: Band 7 Directorate: Reports to: Accountable to: Initial Location: Hours: Medical Specialties Emergency Department Sister / Charge

More information

North East Ambulance Service NHS Foundation Trust. Job Description

North East Ambulance Service NHS Foundation Trust. Job Description North East Ambulance Service NHS Foundation Trust Job Description Job Title Patient Experience Clerk A4C Band 3 Accountability Complaints Manager Directorate Clinical Care and Patient Safety Date September

More information

INFORMATION GOVERNANCE STRATEGY

INFORMATION GOVERNANCE STRATEGY INFORMATION GOVERNANCE STRATEGY Page 1 of 10 Strategy Owner Valerie Penn, Head of Governance Strategy Author Caroline Law, Information Governance Project Manager Directorate Corporate Governance Ratifying

More information

INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK

INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK Log / Control Sheet Responsible Officer: Chief Finance Officer Clinical Lead: Dr J Parker, Caldicott Guardian Author: Associate IG Specialist, Yorkshire

More information

1.2 Evidence-based practice 1.3 Environment 1.4 Multi-professional working 2. Enhance the patient/client experience 2.1 Person-centred care

1.2 Evidence-based practice 1.3 Environment 1.4 Multi-professional working 2. Enhance the patient/client experience 2.1 Person-centred care JOB DESCRIPTION Title of Post: Diabetes Specialist Nurse Grade of Post: Band 7 Reports to: Accountable to: Location: Hours: Clinical Manager Assistant Director Medical Specialties Diabetes Acute Services

More information

JOB DESCRIPTION. Contract Management and Business Intelligence

JOB DESCRIPTION. Contract Management and Business Intelligence JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence

More information

NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group. Information Governance Strategy 2015/16

NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group. Information Governance Strategy 2015/16 NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group Information Governance Strategy 2015/16 Document Status Equality Impact Assessment Final No impact Document Ratified/Approved By Hartlepool

More information

JOB DESCRIPTION. Executive Director of Nursing, Quality and Governance

JOB DESCRIPTION. Executive Director of Nursing, Quality and Governance JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: BAND: LOCATION: HOURS OF WORK: DISCLOSURE REQUIRED: Deputy Director of Nursing Executive Director of Nursing, Quality and Governance 8d To be agreed with postholder

More information

JOB DESCRIPTION. Corporate Governance Manager. 45 hours per week. Director of Compliance & Governance. London with national responsibilities

JOB DESCRIPTION. Corporate Governance Manager. 45 hours per week. Director of Compliance & Governance. London with national responsibilities JOB DESCRIPTION POST: SALARY: HOURS: REPORTS TO: LOCATION: Corporate Governance Manager 40,000 per annum 45 hours per week Director of Compliance & Governance London with national responsibilities JOB

More information

NHS North Durham Clinical Commissioning Group. Information Governance Strategy 2015/16

NHS North Durham Clinical Commissioning Group. Information Governance Strategy 2015/16 NHS North Durham Clinical Commissioning Group Information Governance Strategy 2015/16 Document Status Equality Impact Assessment Document Ratified/Approved By Final No impact Risk and Audit Committee/Governing

More information

North Cumbria University Hospitals NHS Trust - FoI 000999 Enclosure 01. Job Description

North Cumbria University Hospitals NHS Trust - FoI 000999 Enclosure 01. Job Description 1. JOB DETAILS Job Description Job title: Head of Communications and Reputation Management Accountable to: Director of Strategic Planning and Clinical Governance Location: Trust-wide across both hospital

More information

All CCG staff. This policy is due for review on the latest date shown above. After this date, policy and process documents may become invalid.

All CCG staff. This policy is due for review on the latest date shown above. After this date, policy and process documents may become invalid. Policy Type Information Governance Corporate Standing Operating Procedure Human Resources X Policy Name CCG IG03 Information Governance & Information Risk Policy Status Committee approved by Final Governance,

More information

Northern Ireland Social Care Council. Job Description

Northern Ireland Social Care Council. Job Description Northern Ireland Social Care Council Job Description Post: Location: Band: Reporting to: Responsible to: Head of Workforce Development Northern Ireland Social Care Council, 7 th Floor, Millennium House,

More information

INFORMATION GOVERNANCE POLICY

INFORMATION GOVERNANCE POLICY INFORMATION GOVERNANCE POLICY Primary Intranet Location Information Management & Governance Version Number Next Review Year Next Review Month 7.0 2018 January Current Author Phil Cottis Author s Job Title

More information

JOB DESCRIPTION. Enhanced CRB with Both Barred Lists Check

JOB DESCRIPTION. Enhanced CRB with Both Barred Lists Check JOB DESCRIPTION JOB TITLE: Service Manager (Access) BAND: Agenda for Change Band (Band 8b) HOURS AND: DURATION As specified in the job advertisement and the Contract of Employment AGENDA FOR CHANGE (reference

More information

JOB DESCRIPTION. Associate Director of Health Informatics

JOB DESCRIPTION. Associate Director of Health Informatics JOB DESCRIPTION Job Title: Band: Hours: Responsible to: Responsible for: Base: Associate Director of Health Informatics 8d 37.5hrs Director of Finance & Information Informatics function (to include IT,

More information

JOB DESCRIPTION. Assistant Director of Technology and Telecommunications

JOB DESCRIPTION. Assistant Director of Technology and Telecommunications JOB DESCRIPTION Title of Post: ICT Service Desk Officer Grade of Post: Band 3 Reports to: Accountable to: Location ICT Service Desk Manager Assistant Director of Technology and Telecommunications The South

More information

2. Performance management 3. Strategic planning 4. Operational planning / service delivery 5. People management and development

2. Performance management 3. Strategic planning 4. Operational planning / service delivery 5. People management and development Job Description and Person Specification Job Title: Pay band: Managerially reports to: Accountable to: Professionally accountable to: Associate Chief Nurse Clinical Division Band 8D Divisional Clinical

More information

BENENDEN HOSPITAL TRUST JOB DESCRIPTION

BENENDEN HOSPITAL TRUST JOB DESCRIPTION BENENDEN HOSPITAL TRUST JOB DESCRIPTION Job Title and Band: Band 5 Procurement Manager Job Holder: Key Responsibilities Contributes to the delivery of the Benenden Group procurement strategy, including

More information

Nursing & Midwifery Learning Disability Liaison Nurse Acute Services Band 7 subject to job evaluation. Trustwide

Nursing & Midwifery Learning Disability Liaison Nurse Acute Services Band 7 subject to job evaluation. Trustwide PLYMOUTH HOSPITALS NHS TRUST JOB DESCRIPTION Job Group: Job Title: Existing Grade: Directorate/Division: Unit: E.g., Department, Area, District Location: Reports to: Accountable to: Job Description last

More information

INFORMATION GOVERNANCE STRATEGIC VISION, POLICY AND FRAMEWORK

INFORMATION GOVERNANCE STRATEGIC VISION, POLICY AND FRAMEWORK INFORMATION GOVERNANCE STRATEGIC VISION, POLICY AND FRAMEWORK Policy approved by: Assurance Committee Date: 3 December 2014 Next Review Date: December 2016 Version: 1.0 Information Governance Strategic

More information

Registered Nurse Clinical Services

Registered Nurse Clinical Services JOB DESCRIPTION SECTION IDENTIFICATION Job Title: Responsible to: Hospice Band: Department: Location: Registered Nurse Clinical Services Clinical Services Manager Band 6 Day Therapy Unit Nottinghamshire

More information

JOB DESCRIPTION. Chief Nurse

JOB DESCRIPTION. Chief Nurse JOB DESCRIPTION Chief Nurse Post: Band: Division: Department: Responsible to: Responsible for: Chief Nurse Executive Director Trust Services Trust Headquarters Chief Executive Deputy Chief Nurse Head of

More information

EQUALITY AND DIVERSITY POLICY AND PROCEDURE

EQUALITY AND DIVERSITY POLICY AND PROCEDURE EQUALITY AND DIVERSITY POLICY AND PROCEDURE TABLE OF CONTENTS PAGE NUMBER : Corporate Statement 2 Forms of Discriminations 2 Harassment and Bullying 3 Policy Objectives 3 Policy Implementation 4 Commitment

More information

DIRECTOR OF PUBLIC HEALTH ROLE PROFILE

DIRECTOR OF PUBLIC HEALTH ROLE PROFILE Appendix A DIRECTOR OF PUBLIC HEALTH ROLE PROFILE Title: Employing Organisation: Accountable to: Hours: Work base: Key Relationships Director of Public Health London Borough of Tower Hamlets Professionally

More information

NHS Commissioning Board: Information governance policy

NHS Commissioning Board: Information governance policy NHS Commissioning Board: Information governance policy DOCUMENT STATUS: To be approved / Approved DOCUMENT RATIFIED BY: DATE ISSUED: October 2012 DATE TO BE REVIEWED: April 2013 2 AMENDMENT HISTORY: VERSION

More information

Information Governance Strategy

Information Governance Strategy Information Governance Strategy Document Status Draft Version: V2.1 DOCUMENT CHANGE HISTORY Initiated by Date Author Information Governance Requirements September 2007 Information Governance Group Version

More information

Version Number Date Issued Review Date V1 25/01/2013 25/01/2013 25/01/2014. NHS North of Tyne Information Governance Manager Consultation

Version Number Date Issued Review Date V1 25/01/2013 25/01/2013 25/01/2014. NHS North of Tyne Information Governance Manager Consultation Northumberland, Newcastle North and East, Newcastle West, Gateshead, South Tyneside, Sunderland, North Durham, Durham Dales, Easington and Sedgefield, Darlington, Hartlepool and Stockton on Tees and South

More information

DORSET CLINICAL COMMISSIONING (CCG) WORKFORCE LEAD - DEVELOPMENT BAND 7. Poole, with requirement for some travel across Dorset

DORSET CLINICAL COMMISSIONING (CCG) WORKFORCE LEAD - DEVELOPMENT BAND 7. Poole, with requirement for some travel across Dorset DORSET CLINICAL COMMISSIONING (CCG) WORKFORCE LEAD - DEVELOPMENT BAND 7 POST DETAILS Post Title: Directorate: Work Base: Reports to: Accountable to: Workforce Lead - Development Engagement and Development

More information

Job Description. Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required

Job Description. Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required Job Description Job Title: Grade: Accountable to: Base: 1. JOB PURPOSE Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required The purpose of the

More information

Recovery College Co-ordinator. Job Description

Recovery College Co-ordinator. Job Description Recovery College Co-ordinator Job Description Job Title: Recovery College Co-ordinator Band: 7 Location: Recovery College, Ulster Hospital In order to meet the needs of the Trust s services you may be

More information

www.gdc-uk.org Standards for Education Standards and requirements for providers of education and training programmes

www.gdc-uk.org Standards for Education Standards and requirements for providers of education and training programmes www.gdc-uk.org Standards for Education Standards and requirements for providers of education and training programmes November 2012 GDC Standards for Education The Standards for Education and the requirements

More information

The National Health Service. Constitution. A draft for consultation, July 2008

The National Health Service. Constitution. A draft for consultation, July 2008 The National Health Service Constitution A draft for consultation, July 2008 NHS Constitution The NHS belongs to the people. It is there to improve our health, supporting us to keep mentally and physically

More information

JOB DESCRIPTION. Clinical Manager Medical Specialties

JOB DESCRIPTION. Clinical Manager Medical Specialties JOB DESCRIPTION Title of Post: Cardiac Pathway Nurse / MINAP Nurse Band/Grade: Band 6 Location: Professionally Accountable: Reports to: Hours: The Ulster Hospital and Trust Wide Clinical Manager Medical

More information

Job Description. Professionally accountable to the Medical Director with respect to Trust-wide Medicines Optimisation.

Job Description. Professionally accountable to the Medical Director with respect to Trust-wide Medicines Optimisation. Job Description JOB DETAILS Job Title: Chief of Pharmacy Band: 9 Hours: 37.5 Department / Ward: Directorate: Pharmacy Cross Site Central Clinical Services ORGANISATIONAL ARRANGEMENTS Operationally accountable

More information

Terms of Business for Registered Support Providers

Terms of Business for Registered Support Providers Terms of Business for Registered Support Providers The National Disability Insurance Scheme Act 2013 provides for the making of Rules and requirements for registered providers of support. The Rule National

More information

Information Governance Strategy :

Information Governance Strategy : Item 11 Strategy Strategy : Date Issued: Date To Be Reviewed: VOY xx Annually 1 Policy Title: Strategy Supersedes: All previous Strategies 18/12/13: Initial draft Description of Amendments 19/12/13: Update

More information

Harness Care Cooperative Ltd Quality primary care services provided through local cooperation Company registration: 06584450

Harness Care Cooperative Ltd Quality primary care services provided through local cooperation Company registration: 06584450 Harness Care Cooperative Ltd Quality primary care services provided through local cooperation Company registration: 06584450 Job Description Job title: Nurse Practitioner /Lead Nurse ACCOUNTIBILITY The

More information

JOB DESCRIPTION. Reports to: Pharmacist/Lead Technician under whose supervision he/she is working

JOB DESCRIPTION. Reports to: Pharmacist/Lead Technician under whose supervision he/she is working JOB DESCRIPTION Title of Post: Pharmacy Technician Grade/ Band: Band 4 Directorate: Adult Services (Prison Healthcare) Reports to: Pharmacist/Lead Technician under whose supervision he/she is working Accountable

More information

Type of change. V02 Review Feb 13. V02.1 Update Jun 14 Section 6 NPSAS Alerts

Type of change. V02 Review Feb 13. V02.1 Update Jun 14 Section 6 NPSAS Alerts Document Title Reference Number Lead Officer Author(s) (name and designation) Ratified By Central Alerting System (CAS) Policy NTW(O)17 Medical Director Tony Gray Head of Safety and Patient Experience

More information

Job Description Job Title: Customer Services Team Prepared by: Mike Brean

Job Description Job Title: Customer Services Team Prepared by: Mike Brean Job Description Job Title: Team Prepared by: Mike Brean Leader Business Unit: Date: 27 March 2009 Purpose of the job: Responsible for the day to day management of a team of customer service officers within

More information

Swindon Borough Council Equality & Diversity Strategy. Agreed at Cabinet 14 th April 2010. Introduction

Swindon Borough Council Equality & Diversity Strategy. Agreed at Cabinet 14 th April 2010. Introduction Swindon Borough Council Equality & Diversity Strategy Agreed at Cabinet 14 th April 2010 Introduction Swindon Borough Council wishes to be recognised as a leading public authority in the way it promotes

More information

PERSONNEL SPECIFICATION

PERSONNEL SPECIFICATION PERSONNEL SPECIFICATION POST Patient Flow Manager Band 7 DEPARTMENT LOCATION Emergency Care and Medicine Altnagelvin Hospital DATE June 2014 FACTORS ESSENTIAL DESIRABLE QUALIFICATIONS AND/OR EXPERIENCE

More information

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information

More information

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Tel 01278 783220 Fax 01278 795486 www.highbridgemc.co.uk Job Description JOB TITLE: HOURS: REPORTS TO: ACCOUNTABLE TO: Deputy Practice

More information

Information Governance Policy

Information Governance Policy Information Governance Policy REFERENCE NUMBER IG 101 / 0v3 May 2012 VERSION V1.0 APPROVING COMMITTEE & DATE Clinical Executive 4.9.12 REVIEW DUE DATE May 2015 West Lancashire CCG is committed to ensuring

More information

The Robert Darbishire Practice JOB DESCRIPTION. Nursing Team Leader

The Robert Darbishire Practice JOB DESCRIPTION. Nursing Team Leader The Robert Darbishire Practice JOB DESCRIPTION Nursing Team Leader JOB SUMMARY To provide a practice nursing service to patients, including in chronic disease management and other specialist areas. To

More information

Job Description. 5. To ensure recruitment, retention and achievement of learners are fully supported and facilitated.

Job Description. 5. To ensure recruitment, retention and achievement of learners are fully supported and facilitated. Job Description Post Number: Job Title: Responsible to: Responsible for: TBC Curriculum Leader Principal Performance and management of a team of tutors/lecturers within the curriculum area in agreement

More information

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities for England 21 January 2009 2 NHS Constitution The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we

More information

INFORMATION GOVERNANCE POLICY

INFORMATION GOVERNANCE POLICY INFORMATION GOVERNANCE POLICY Information Governance Policy_v2.0_060913_LP Page 1 of 14 Information Reader Box Directorate Purpose Document Purpose Document Name Author Corporate Governance Guidance Policy

More information

JOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich

JOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich JOB DESCRIPTION PART A: JOB DETAILS JOB TITLE: AFC BAND: T&T Security and Resilience Manager 8a HOURS: 37.5 DIRECTORATE: DEPARTMENT: REPORTING TO: BASE: IM&T Technology and Telecommunications Head of T&T

More information

JOB DESCRIPTION. Director of Workforce and Organisational Development. Director of HR and Organisational Development

JOB DESCRIPTION. Director of Workforce and Organisational Development. Director of HR and Organisational Development JOB DESCRIPTION Director of Workforce and Organisational Development Post: Director of HR and Organisational Development Band: VSM Division: Trust HQ Department: Human Resources and Organisational Development

More information

Complaints Policy. Complaints Policy. Page 1

Complaints Policy. Complaints Policy. Page 1 Complaints Policy Page 1 Complaints Policy Policy ref no: CCG 006/14 Author (inc job Kat Tucker Complaints & FOI Manager title) Date Approved 25 November 2014 Approved by CCG Governing Body Date of next

More information

NHS WIRRAL / METROPOLITAN BOROUGH OF WIRRAL JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION. Joint Director of Public Health (Full Time/Job Share)

NHS WIRRAL / METROPOLITAN BOROUGH OF WIRRAL JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION. Joint Director of Public Health (Full Time/Job Share) NHS WIRRAL / METROPOLITAN BOROUGH OF WIRRAL JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION Employing organisation: Title: Accountable to: Managerially responsible for: NHS Wirral Joint Director of Public

More information

RECORD KEEPING IN HEALTHCARE RECORDS POLICY

RECORD KEEPING IN HEALTHCARE RECORDS POLICY RECORD KEEPING IN HEALTHCARE RECORDS POLICY Version 6.0 Key Points The Policy provides a framework for the quality of the clinical record facilitates high quality, safe patient care and that subsequently

More information

PUBLIC HEALTH WALES NHS TRUST CHIEF EXECUTIVE JOB DESCRIPTION

PUBLIC HEALTH WALES NHS TRUST CHIEF EXECUTIVE JOB DESCRIPTION PUBLIC HEALTH WALES NHS TRUST CHIEF EXECUTIVE JOB DESCRIPTION Post Title: Accountable to: Chief Executive and Accountable Officer for Public Health Wales NHS Trust Trust Chairman and Board for the management

More information

INFORMATION GOVERNANCE AND DATA PROTECTION POLICY

INFORMATION GOVERNANCE AND DATA PROTECTION POLICY INFORMATION GOVERNANCE AND DATA PROTECTION POLICY WN CCG Information Governance & Data Protection Policy July 2013 1 Document Control Sheet Name of Document: Information Governance & Data Protection Policy

More information

JOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required

JOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required JOB DESCRIPTION Job Title: Band: Hours: Location: Accountable to: Lead Manager for Workforce Planning & Resourcing 8a 37.5 per week Tatchbury Mount base and other Southern Health Sites as required Deputy

More information

5.0 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

5.0 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Appendix 16 Example Job Description for a Homecare Pharmacy Technician 1.0 JOB DETAILS Job title: Pharmacy Technician Specialist, Homecare Medicines Management Reports to: Pharmacy Procurement Manager

More information

Risk Management and Risk Assessment Policy

Risk Management and Risk Assessment Policy SharePoint Location Non-clinical Policies and Guidelines SharePoint Index Directory 3.0 Corporate Sub Area 3.1 Risk and Health & Safety Documents Key words (for search purposes) Risk, Risk Management,

More information

1. GENERAL INFORMATION Job Title: IT Support Assistant (2)

1. GENERAL INFORMATION Job Title: IT Support Assistant (2) 1. GENERAL INFORMATION Job Title: IT Support Assistant (2) Location: Longbow Responsible To: IT Manager Responsible For: Nil 2. JOB SUMMARY To provide initial technical support for the day to day provision

More information

JOB DESCRIPTION. Clinical Nurse Manager 2 (CNM2) Staff Nurses, Health Care Assistants, Administration staff, Student Nurses and all hospital staff.

JOB DESCRIPTION. Clinical Nurse Manager 2 (CNM2) Staff Nurses, Health Care Assistants, Administration staff, Student Nurses and all hospital staff. Job Title: JOB DESCRIPTION Clinical Nurse Manager 2 (CNM2) Professionally accountable to: Key working relationships: Key Reporting relationship: Director of Nursing Clinical Nurse Managers, Medical Staff,

More information

JOB TITLE: Data Quality/IT Manager

JOB TITLE: Data Quality/IT Manager JOB DESCRIPTION JOB TITLE: Data Quality/IT Manager RESPONSIBLE TO: PRACTICE MANAGER PARTNERS SALARY: Starting From 25000 HOURS: 35 Hours The post-holder will need to become familiar with all functions

More information

Information Governance Policy

Information Governance Policy Author: Susan Hall, Information Governance Manager Owner: Fiona Jamieson, Assistant Director of Healthcare Governance Publisher: Compliance Unit Date of first issue: February 2005 Version: 5 Date of version

More information

JOB DESCRIPTION. JOB TITLE & BAND: Lead Pharmacy Technician, Education & Training -Band 5. Pharmacy Department, Altnagelvin Hospital

JOB DESCRIPTION. JOB TITLE & BAND: Lead Pharmacy Technician, Education & Training -Band 5. Pharmacy Department, Altnagelvin Hospital JOB DESCRIPTION JOB TITLE & BAND: Lead Pharmacy Technician, Education & Training -Band 5 DEPARTMENT: BASE: REPORTS TO: RESPONSIBLE TO: Pharmacy Pharmacy Department, Altnagelvin Hospital Teacher Practitioner

More information

JOB DESCRIPTION. Director of Finance. Trust Corporate HQ/Finance Directorate WORKING RELATIONSHIPS. Accountable to Chief Executive

JOB DESCRIPTION. Director of Finance. Trust Corporate HQ/Finance Directorate WORKING RELATIONSHIPS. Accountable to Chief Executive JOB DESCRIPTION POST: LOCATION: Director of Finance Trust Corporate HQ/Finance Directorate WORKING RELATIONSHIPS Accountable to Chief Executive Executive & Non Executive Directors Clinical Managers & Clinical

More information

JOB DESCRIPTION. To contribute to the formulation, implementation and evaluation of the Nursing and Midwifery Strategy.

JOB DESCRIPTION. To contribute to the formulation, implementation and evaluation of the Nursing and Midwifery Strategy. JOB DESCRIPTION Job Title: Division: Reports to: Accountable to: Deputy Director of Nursing Nursing Division Director of Nursing & Midwifery Director of Nursing & Midwifery Key Relationships: Director

More information

JOB DESCRIPTION. Deputy Business Planning Manager Performance Analyst

JOB DESCRIPTION. Deputy Business Planning Manager Performance Analyst JOB DESCRIPTION 1. JOB DETAILS Job Title: Band: Base Department / Portfolio Reports to: Accountable for Business Planning and Income Manager Band 8b Royal Surrey County Hospital Finance Head of Planning

More information

JOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3. Job Description

JOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3. Job Description JOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3 Job Description Job Title: Directorate Manager Level 3 Band: Post Type: Location: Managerially Accountable to: Professionally Accountable to: 8C Permanent UHNS

More information

INFORMATION GOVERNANCE POLICY

INFORMATION GOVERNANCE POLICY INFORMATION GOVERNANCE POLICY Issued by: Senior Information Risk Owner Policy Classification: Policy No: POLIG001 Information Governance Issue No: 1 Date Issued: 18/11/2013 Page No: 1 of 16 Review Date:

More information

Business Continuity Policy and Business Continuity Management System

Business Continuity Policy and Business Continuity Management System Business Continuity Policy and Business Continuity Management System Summary: This policy sets out the structure for ensuring that the PCT has effective Business Continuity Plans in place in order to maintain

More information

BOARD MEETING. The Reporting and Monitoring of Safety and Quality Care Quality Commission Regulation 19 (Outcome 17) Complaints

BOARD MEETING. The Reporting and Monitoring of Safety and Quality Care Quality Commission Regulation 19 (Outcome 17) Complaints BOARD MEETING The Reporting and Monitoring of Safety and Quality Care Quality Commission Regulation 19 (Outcome 17) Complaints PRESENTER AUTHOR Rosie Trainor, Associate Director of Quality & Integrated

More information

MOORLAND SURGICAL SUPPLIES LTD INFORMATION GOVERNANCE POLICY

MOORLAND SURGICAL SUPPLIES LTD INFORMATION GOVERNANCE POLICY MOORLAND SURGICAL SUPPLIES LTD INFORMATION GOVERNANCE POLICY Moorland is committed to ensuring that, as far as it is reasonably practicable, the way we provide services to the public and the way we treat

More information

Job Description. Radiography Services Manager

Job Description. Radiography Services Manager Job Description Radiography Services Manager Professionally accountable to: Head of Nursing and Clinical Services Key working relationships: Key reporting relationships: All Radiographers, Consultant Radiologists,

More information

JOB DESCRIPTION. The Richmond Community Rehabilitation Service sits at the heart of integrated health and social care in Richmond.

JOB DESCRIPTION. The Richmond Community Rehabilitation Service sits at the heart of integrated health and social care in Richmond. JOB DESCRIPTION POST: BAND: ACCOUNTABLE TO: Occupational Therapist seconded to HRCH PO2 Assistant Team Manager (HRCH) CONTEXT The Richmond Community Rehabilitation Service sits at the heart of integrated

More information

Job Description. Information Manager (Spoke) Band 8b

Job Description. Information Manager (Spoke) Band 8b Job Description Information Manager (Spoke) Band 8b Job Title: Team / Directorate: Band: Responsible to: Accountable to: Information Manager (Spoke) Commissioning Intelligence, Commercial Directorate 8b

More information

ADMINISTRATION SERVICES MANAGER

ADMINISTRATION SERVICES MANAGER JOB DESCRIPTION TITLE: LOCATION: DEPARTMENT: REPORTING TO: RESPONSIBLE FOR: ADMINISTRATION SERVICES MANAGER Highgate Private Hospital General Operations General Operations Manager Outpatients Administration,

More information

Core Job Description Registered Nurse (Ref: RN-01)

Core Job Description Registered Nurse (Ref: RN-01) Core Job Description Registered Nurse (Ref: RN-01) Job Details Job Title: Registered Nurse Responsible to: Manager Accountable to: Manager Location: Valerie Manor Reviewed: November 2010 Page 2 Scope To

More information

1.5 The Information Governance Policy should be read in conjunction with the Information Governance Strategy.

1.5 The Information Governance Policy should be read in conjunction with the Information Governance Strategy. Title: Reference No: NHSNYYIG - 007 Owner: Author: INFORMATION GOVERNANCE POLICY Director of Standards First Issued On: September 2010 Latest Issue Date: February 2012 Operational Date: February 2012 Review

More information

CCG: IG06: Records Management Policy and Strategy

CCG: IG06: Records Management Policy and Strategy Corporate CCG: IG06: Records Management Policy and Strategy Version Number Date Issued Review Date V3 08/01/2016 01/01/2018 Prepared By: Consultation Process: Senior Governance Manager, NECS CCG Head of

More information

JOB DESCRIPTION. Job Title: Pre-registration Pharmacist. Band: 5. Hours: 37.5 hours per week. Responsible to:

JOB DESCRIPTION. Job Title: Pre-registration Pharmacist. Band: 5. Hours: 37.5 hours per week. Responsible to: JOB DESCRIPTION Job Title: Pre-registration Pharmacist Band: 5 Hours: Responsible to: Accountable to: Professionally Accountable to: 37.5 hours per week Principal Pharmacist: Clinical Governance & Risk

More information

Information Governance Policy

Information Governance Policy Information Governance Policy Policy ID IG02 Version: V1 Date ratified by Governing Body 27/09/13 Author South Commissioning Support Unit Date issued: 21/10/13 Last review date: N/A Next review date: September

More information

BELMORES Criminal Defence & Road Traffic Solicitors EQUALITY AND DIVERSITY POLICY

BELMORES Criminal Defence & Road Traffic Solicitors EQUALITY AND DIVERSITY POLICY BELMORES Criminal Defence & Road Traffic Solicitors EQUALITY AND DIVERSITY POLICY As signatories to the Law Society s Diversity & Inclusion Charter Belmores is fully committed to the Charter and each of

More information

The post holder will have direct line management of Clinical Team Leaders (CTLs), operational staff and Bank Personnel Coordinator.

The post holder will have direct line management of Clinical Team Leaders (CTLs), operational staff and Bank Personnel Coordinator. JOB DESCRIPTION POST: SALARY: HOURS: REPORTS TO: RESPONSIBLE TO: LOCATION: Clinical Operations Manager 56,000 plus vehicle for business use 45 hours week Director of Paramedic Services Director of Paramedic

More information

Performance Management and Service Improvement Directorate. Programme Manager: Unscheduled Care. Assistant Director for Unscheduled Care.

Performance Management and Service Improvement Directorate. Programme Manager: Unscheduled Care. Assistant Director for Unscheduled Care. Page 1 of 8 Performance Management and Service Improvement Directorate Job Description Job Title: Band: Reports to: Location: Programme Manager: Unscheduled Care 8B ( 45,707-56,504 per annum) Assistant

More information

Information Governance Policy

Information Governance Policy Information Governance Policy Version: 4 Bodies consulted: Caldicott Guardian, IM&T Directors Approved by: MT Date Approved: 27/10/2015 Lead Manager: Governance Manager Responsible Director: SIRO Date

More information

BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE. Head of Human Resources & Organisational Development

BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE. Head of Human Resources & Organisational Development BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE POST: Head of Human Resources & Organisational Development SALARY SCALE: Service Area Head Scale Points 14-18 RESPONSIBLE TO: RESPONSIBLE FOR: Director

More information

Rennie Grove Hospice Care Job description and person specification Registered charity 1140386

Rennie Grove Hospice Care Job description and person specification Registered charity 1140386 Rennie Grove Hospice Care Job description and person specification Registered charity 1140386 Position: Clinical Nurse Specialist: Rennie Grove Band 7 Reports to: Locality Nurse Manager Direct reports:

More information

JOB DESCRIPTION. Hours: 37.5 hours per week, worked Monday to Friday

JOB DESCRIPTION. Hours: 37.5 hours per week, worked Monday to Friday JOB DESCRIPTION Job Title: Head of Business Continuity & Risk Band: Indicative Band 8b Hours: 37.5 hours per week, worked Monday to Friday Location: Accountable to: Tatchbury Mount, Calmore, Southampton

More information

NHS North Somerset Clinical Commissioning Group. HR Policies Managing Discipline

NHS North Somerset Clinical Commissioning Group. HR Policies Managing Discipline NHS North Somerset Clinical Commissioning Group HR Policies Managing Discipline Approved by: Quality and Assurance Group Ratification date: May 2013 Review date: May 2016 1 Contents 1 Policy Statement...

More information

JOB DESCRIPTION. TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000

JOB DESCRIPTION. TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000 TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000 JOB DESCRIPTION DEPARTMENT: Property Management Services REGION: North East / North West / Midlands / London / South ACCOUNTABILITIES: The

More information

JOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2.

JOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2. JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08

More information