General Manager, Service Innovation. MS Practice Leader/Senior Case Manager

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Logan Gibbs
7 years ago
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1 Job Title: Reports To: Service Promise Position Purpose: Responsible For: MS Practice Leader/Senior Case Manager General Manager Service Innovation First Contact; Think Yes, Push Ahead, Act Now. The Practice Leader/ Senior Case Manager provides operational leadership and management for community team allied health professionals in line with funding and service agreements, strategy and change plan for Services Innovation. The Practice Leader / Senior Case Manager is responsible for: Leading and managing the delivery of responsive person centred evidence based practices to benefit the health and social outcomes of people affected by multiple sclerosis or other neurological conditions. Supporting team members to be active participants of relevant networks and maintain relationships with key internal and external stakeholders (including rural and regional service providers) to support the work of MSL. Effectively manage all financial and human resource requirements within area of responsibility. Key Challenges Key Result Areas To engage with PabMS in relevant shared services that meet their individual goals and aspirations. Person-centred Support & Services Relationship management Administration Values A. ORGANISATION DIMENSIONS General Manager, Service Innovation MS Practice Leader/Senior Case Manager 1

2 Position Dimensions: Change as required Budget: Staff Numbers (Guide): Geographical Spread: Other: $ 400k 4 Tasmania based in Hobart Programs Managed as per DHHS contract: Case management, advocacy information and referral support B. JOB REQUIREMENTS Key Result Area 1 Person-Centred Support & Services Key Tasks: Contribute to the development and implementation of Operational Plan to meet the Services Innovation strategy. Provide leadership in delivering person-centred service approaches in line with MSL s Supporting Self-Management framework, including delivering innovative and effective service responses. Maintain an active case load of clients Identify operational &/or tactical issues impacting own area and recommend solutions. Manage all human resources activities for area of responsibility, including professional and career development, performance management, employee relations, recruitment engagement and separation. Disseminate, promote and develop reflective and evidence-based practice models Work with the General Manager Service Innovation to ensure that all interventions reflect the requirement and expectations of the funding body in relation to documentation and reporting of interventions and are within the guidelines of the policies of the MS Society Working with the BDM MS Connect to implement changes relating to Job holder is successful when: Monthly reporting of operational plan to target shows that the goals are being achieved. Countermeasures exist where gaps are identified. Services are responsive and meeting the identified needs of PabMS Service and/or funding agreements are being met, on time and within budget. Identified issues are responded to within the organisational frameworks. All referrals are responded to within two business days. Turnover within the team is less than 10% An employee engagement plan is in place for the team and contributes to the Annual Employee Satisfaction index target achievement There is an annual performance plan in place for each team member by 31 st August and reviews completed 6 monthly 2

3 integration into MS Connect services and build the services offered to PabMS living in Tasmania Manage the intake and allocation of clients from MS Connect referrals, and supervision of staff member case loads and activity to ensure targets are met Key Result Area 2 Relationship Management Key Tasks: Provide leadership and support to staff to facilitate team commitment to achieving service objectives and client outcomes. Develop strong relationships with key internal & external stakeholders to assist in the receipt of information, referral of PabMS/ PND and a clear understanding of our services. Deliver strong communication to promote and market the service Manage change within area of responsibility Undertake the Key Account Manager role to Clinics, and Neurologists Model self-awareness, self-management and social awareness in communications, problem solving & conflict resolution. Develop and implement a plan for relationship management with key external stakeholders. Develop and actively maintain strategic and operational relationships, partnerships and networks to support the work of MSL. Maintain an active role in the Tasmania NDIS network Job holder is successful when: Effective rapport is built with PabMS resulting in their achievement of goals or aspirations. Strong internal relationships are developed resulting in improved service outcomes. Strong external relationships result in effective interaction with service and appropriate referral of clients. Key Result Area 3 Financial & Administration Key Tasks: Shared preparation of service and project budget. Reviews financial performance via variance reporting processes. Job holder is successful when: Budgets are submitted on time and accurately reflect the financial needs of the team. 3

4 Adhere to organisational and operational recording and reporting requirements. Operational management including risk and contract management in relation to venues, health & safety, funding compliance and targets. Complete a range of other administrative duties for the efficient running of the service. C. PURPOSE AND VALUES REQUIREMENTS Variance no greater than 5% budget adjustments required. All paperwork is completed, correct and kept as required. All required reports are prepared correctly and on time. PabMS are provided with practical case management support to meet the individual needs All required administration tasks are completed accurately and in a timely manner. Core Area of Responsibility Purpose and Values Key Tasks Actively support MSLs purpose and values; Positively and constructively represent our organisation to external contacts at all opportunities; Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times; Adhere to the organisation s quality management framework (Including continuous improvement policy and procedure). Comply with WHS policies and procedures. Operate in line with MSL s policies and practices (EG: financial, HR, etc); To help ensure the health, safety and welfare of self and others working in the service; Follow reasonable directions given by the organisation in relation to Workplace Health and Safety; Promote and work within MSL s client service delivery principles, ethics, policies and practice standards; Actively support MSL s Reconciliation Action Plan. D. RECRUITMENT INFORMATION Competencies Personal effectiveness Empathy Team building 4

5 Competencies Relationship Management Client focus Organisational awareness Results orientation Values alignment Experience and Qualifications Sound knowledge of and extensive experience in Disability, Community, and Health sectors. Ability to implement innovative service approaches and demonstrate flexibility as required. Demonstrated operational management experience, of services, programs and/or projects. Capability to learn the necessary skills for sound operational, financial management Demonstrated human resource management experience, including recruiting staff, managing talent, employee relations and performance management. Strong leadership skills, with the ability to inspire others to achieve goals Strong networking and relationship management skills Strong negotiation and communication skills. Strong analytical and problem solving skills. Proficiency in Microsoft Office packages Relevant qualifications to minimum diploma standard in Health or Disability area. Demonstrated experience in engaging and working with people affected by MS or disability. Demonstrated understanding of person-centered practice. Current and valid driver s license. Understanding of the Disability and other key legislative reforms. Willingness to undertake a Police check/working with Children Check/Vulnerable Persons check as required. Desirable Not-for-profit/non-government organisation experience. 5

6 Competencies Clinical allied health experience. Experience in leading change. Strong coaching and mentoring skills. E. APPROVAL Manager s Name: Approval date 6

MS Connect Team Leader. MS Connect Specialist

MS Connect Team Leader. MS Connect Specialist Job Title: MS Connect Specialist (MS Intake & Information Officer) Reports To: MS Connect Team Leader Responsible For: Engagement with people affected by multiple sclerosis to assess the need and/or risk,