Coordinate, develop, and manage the sales team to achieve objectives

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Coordinate, develop, and manage the sales team to achieve objectives"

Transcription

1 Page 1 of 6 Coordinate, develop, and manage the sales team to achieve objectives Level 6 Credits 10 Purpose People credited with this unit standard are able to: develop objectives for sales team; evaluate and select structures for sales team; develop strategies for sales team; coordinate, monitor, and control activities of sales team; evaluate performance of sales team. Subfield Domain Status Retail, Distribution, and Sales Wholesale Registered Status date 20 June 2008 Date version published 20 June 2008 Planned review date 31 December 2013 Entry information Accreditation Standard setting body (SSB) Open. Evaluation of documentation and visit by NZQA and industry. ServiceIQ Accreditation and Moderation Action Plan (AMAP) reference 0225 This AMAP can be accessed at Special notes 1 Evidence is required of competent performance in a sales management context. 2 Definitions Product refers to goods and/or services in this unit standard. Organisational procedures refer to instructions to staff on policy and procedures which are formally documented, or generally accepted within the workplace. Agreed indicates a course of action that is accepted between two or more people (including the candidate) and which follows organisational procedures. Manage may include but is not limited to self-management, teamwork, planning, communication, consultation, negotiation, compromise, direction, leadership, coordination, control, respect, ethics, supervision, monitoring, evaluation, feedback, reporting.

2 Page 2 of 6 3 Performance of the elements of this unit standard must comply with the requirements of the following legislation: Consumer Guarantees Act 1993, Fair Trading Act 1986, Credit Contracts and Consumer Finance Act 2003, Sale of Goods Act 1908, Privacy Act 1993, Employment Relations Act 2000, Health and Safety in Employment Act 1992, and the Human Rights Act Evidence is required for coordination, development and management of a sales team in two different contexts. Elements and performance criteria Element 1 Develop objectives for sales team. 1.1 Procedures for development of objectives for sales team are identified in may include but is not limited to planning, consultation, negotiation, documentation, presentation, adjustment, approval. 1.2 Factors influencing achievement of objectives by sales team are identified in may include but is not limited to new or existing customers; customer needs, preferences, loyalty, openness to sales strategies; size, makeup, nature, skills, experience, motivation, preferences of sales team; competition; market access, location, expectations, fit with organisation and its products; market share; organisational culture and image; brand loyalty; price sensitivity; servicing requirements; legislation. 1.3 Objectives for sales team are developed in accordance with organisational procedures. may include but is not limited to specific; measurable; achievable; results focused; time-bound; linked to organisation s overall objectives; consistent with organisational strategic directions. 1.4 Objectives for sales team match requirements of customers. may include but is not limited to products, sales approaches, sales volume, customer service, relationships, strategies, incentives, timing, coverage, responsiveness. 1.5 Objectives for sales team are agreed to and documented in accordance with organisational procedures.

3 Page 3 of 6 Element 2 Evaluate and select structures for sales team. 2.1 Strengths and weaknesses of alternative sales team structures are evaluated in may include but is not limited to evaluation of markets; products; sales; nature of the sales operation; policies and procedures; goals and objectives; needs of customers; locations; size, makeup, nature, skills, experience, motivation of sale team; relationships; responsibilities; accountabilities; legislative requirements. 2.2 Requirements of roles, functions and activities of sales team are identified in terms of achievement of agreed objectives. may include but are not limited to identifying desirable characteristics, specifying competencies, job analysis, job design, job description, person specification. 2.3 Structure of sales team is selected in accordance with organisational procedures. 2.4 Structure of sales team is relevant for achievement of agreed objectives. may include but is not limited to meeting of customer needs; meeting of organisational needs; efficiency; cost effectiveness; suitability for products; size, nature, composition and method of operation of sales team; ease of management; ease of administration; meeting of legislative requirements. 2.5 Structure of sales team maximises skills, motivation and experience of current and potential members of sales team. may include but is not limited to workload analysis, trend analysis, job design, job analysis, performance review, forecasting, quality management, recruitment, selection, nature of employment contract, remuneration, incentives, work allocation, career planning, succession planning, equal employment opportunities, delegation, induction, motivation, recognition, encouragement, training and development, coaching, mentoring, health and safety, employee relations. 2.6 Structure of sales team matches requirements of customers and target markets. 2.7 Structure of sales team ensures sales team is aligned with other business functions and organisational strategic directions.

4 2.8 Structure of sales team is agreed and documented in accordance with organisational procedures version 4 Page 4 of Structure of sales team is communicated to relevant parties in accordance with organisational procedures. may include but is not limited to management, sales team, other business functions, suppliers, customers, stakeholders. Element 3 Develop strategies for sales team. 3.1 Ability of sales team to achieve agreed objectives is evaluated in accordance with organisational procedures. may include but is not limited to skills, experience, motivation and preferences of the sales team; ability to meet customer needs; ability to counter competition; efficiency of management and administration; cost effectiveness; profitability; costs; overheads; resources. 3.2 Strategies for effective performance of sales team are developed in accordance with organisational procedures. may include but is not limited to prospecting; contacting customers; time management; scheduling; location; travel; selling; meeting customer needs; building customer relationships; administrating; managing; communicating; product storage, supply and distribution; managing public relations and market perceptions; receiving payments; invoicing; customer follow-up and support; identifying and developing new business; documenting; feedback; training; upskilling; reporting; evaluating. 3.3 Strategies for sales team match skills, experience and motivation of members of sales team. 3.4 Strategies for sales team integrate activities of individual team members with sales team, other business functions and organisational strategic directions. 3.5 Strategies for sales team match requirements of customers and target markets. 3.6 Strategies for sales team enable achievement of agreed objectives in may include but is not limited to sales volume, profit contribution, new business, repeat business, customer satisfaction.

5 Page 5 of 6 Element 4 Coordinate, monitor, and control activities of sales team. 4.1 Responsibilities and accountabilities for activities of sales team are assigned in terms of agreed objectives. may include but is not limited to prospecting, marketing, administration of client base, scheduling and making sales calls, achievement of sales volumes and product targets, communication, development of new business, management of customer relations, reporting. 4.2 Activities of sales team are monitored in terms of compliance with policies and procedures and achievement of agreed objectives. may include but is not limited to observation, results, profitability, customer relationships, feedback, performance management. 4.3 Activities of sales team are monitored in terms of customer satisfaction, relevance for the sales environment, and ongoing business development. 4.4 Activities of sales team are coordinated and controlled to ensure compliance with policies and procedures, achievement of agreed objectives, customer satisfaction, relevance for the sales environment and ongoing business development. may include but is not limited to leadership, problem solving, communication, flexibility, adjustment, re-orientation, responsiveness. Element 5 Evaluate performance of sales team. 5.1 Procedures for measuring performance of sales team are identified in may include but is not limited to observation; research; monitoring of sales; analysis of results; self-evaluation; feedback from customers, manufacturers, suppliers, staff. 5.2 Performance of sales team is evaluated in accordance with agreed procedures. may include but is not limited to targets, products, approaches, structures, personnel, focus, resources, incentives, value to customers, responsiveness, achievement of objectives, profitability, variations, implications.

6 Page 6 of Procedures for improving performance of sales team are implemented in may include but is not limited to review of approaches, structures, objectives, resources, personnel; setting development objectives; providing resources; changing strategies; adjusting procedures; providing incentives; seeking feedback; providing professional advice and assistance, linking with mentor. Please note Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment. Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards. Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards. Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements. Comments on this unit standard Please contact the ServiceIQ if you wish to suggest changes to the content of this unit standard.

Promote security system and service sales

Promote security system and service sales Page 1 of 5 Promote security system and service sales Level 3 Credits 2 Purpose This unit standard is for people who work, or intend to work, as security system or service sales representatives, or in

More information

Demonstrate and apply knowledge of project management in

Demonstrate and apply knowledge of project management in Demonstrate and apply knowledge of project management in mechanical engineering 22918 version 2 Page 1 of 5 Level 6 Credits 15 Purpose This unit standard is intended primarily for use in diploma courses

More information

CONSTRUCTION HEALTH AND SAFETY, AND INJURY PREVENTION Research and develop accident and incident investigation procedures on construction sites

CONSTRUCTION HEALTH AND SAFETY, AND INJURY PREVENTION Research and develop accident and incident investigation procedures on construction sites 1 of 7 level: 4 credit: 4 planned review date: December 2003 sub-field: purpose: Construction People credited with this unit standard are able to: research accident and/or incident investigation and reporting

More information

Assess a personal training opportunity within a fitness facility

Assess a personal training opportunity within a fitness facility Assess a personal training opportunity within a fitness facility 22830 version 1 Page 1 of 6 Level 4 Credits 11 Purpose This unit standard is for people who want to operate as an independent personal trainer.

More information

Use event management software to manage a conventions and incentives industry project

Use event management software to manage a conventions and incentives industry project Use event management software to manage a conventions and incentives industry project 25861 version 1 Page 1 of 5 Level 4 Credits 5 Purpose People credited with this unit standard are able to: demonstrate

More information

Monitor electricity supply power network system

Monitor electricity supply power network system Page 1 of 5 Monitor electricity supply power network system Level 4 Credits 10 Purpose People credited with this unit standard are able to: continuously monitor power supply trends, communication, and

More information

Recognition of current competence must be carried out by accredited providers or registered workplace assessors in accordance with NZQA guidelines.

Recognition of current competence must be carried out by accredited providers or registered workplace assessors in accordance with NZQA guidelines. NQF Ref 0993 Version 3 Page 1 of 5 National Certificate in Retail (Level 2) Level 2 Credits 50 Purpose This is an entry level qualification for people who are working or intending to work in the retail

More information

Carry out ink jet printer operator duties for direct mail production

Carry out ink jet printer operator duties for direct mail production Carry out ink jet printer operator duties for direct mail production 20941 version 2 Page 1 of 5 Level 3 Credits 15 Purpose People credited with this unit standard are able to: follow safety requirements

More information

Compile and action switching plans to maintain electricity supply power network security

Compile and action switching plans to maintain electricity supply power network security Page 1 of 6 Compile and action switching plans to maintain electricity supply power network security Level 4 Credits 9 Purpose People credited with this unit standard are able to: plan network operating;

More information

SECURITY MANAGEMENT Produce security risk assessments

SECURITY MANAGEMENT Produce security risk assessments 1 of 6 level: 6 credit: 20 planned review date: March 2007 sub-field: purpose: Security This unit standard is for people who work, or intend to work, as security managers or security consultants, and who

More information

Carry out laser printer operator duties for direct mail production

Carry out laser printer operator duties for direct mail production Carry out laser printer operator duties for direct mail production 20942 version 2 Page 1 of 5 Level 3 Credits 15 Purpose People credited with this unit standard are able to: follow safety requirements

More information

PUBLIC SECTOR COMPLIANCE MANAGEMENT Demonstrate knowledge of breach proceedings as an Inspector of Weights and Measures

PUBLIC SECTOR COMPLIANCE MANAGEMENT Demonstrate knowledge of breach proceedings as an Inspector of Weights and Measures 1 of 5 level: 6 credit: 8 planned review date: December 2006 sub-field: purpose: entry information: accreditation option: moderation option: Public Sector Services People credited with this unit standard

More information

Guide to Requirements for Consent to Assess for Schools

Guide to Requirements for Consent to Assess for Schools Guide to Requirements for Consent to Assess for Schools August 2011 Guide to Requirements for Consent to Assess for Schools Part A Introduction Purpose of this guide This document is designed to assist

More information

BSB40415 CERTIFICATE IV in SMALL BUSINESS MANAGEMENT

BSB40415 CERTIFICATE IV in SMALL BUSINESS MANAGEMENT BSB40415 CERTIFICATE IV in SMALL BUSINESS MANAGEMENT This qualification is suitable for small business managers who use well developed skills and a broad knowledge base to solve a defined range of unpredictable

More information

Maintain gaming machine hardware and security in a Class 4 gambling environment

Maintain gaming machine hardware and security in a Class 4 gambling environment Page 1 of 5 Maintain gaming machine hardware and security in a Class 4 gambling environment Level 3 Credits 4 Purpose People credited with this unit standard are able to, in a Class 4 gambling environment:

More information

Demonstrate knowledge of energy efficiency and conservation relevant to plumbing and gasfitting

Demonstrate knowledge of energy efficiency and conservation relevant to plumbing and gasfitting Page 1 of 5 Demonstrate knowledge of energy efficiency and conservation relevant to plumbing and gasfitting Level 2 Credits 6 Purpose This unit standard is for candidates that are intending to work in

More information

UNIT SUMMARY BSB51107: DIPLOMA IN MANAGEMENT 8 units, comprising 5 core units & 3 elective units required for the qualification

UNIT SUMMARY BSB51107: DIPLOMA IN MANAGEMENT 8 units, comprising 5 core units & 3 elective units required for the qualification 1 UNIT SUMMARY BSB51107: DIPLOMA IN MANAGEMENT 8 units, comprising 5 core units & 3 elective units required for the qualification UNIT CODE Group A units BSBCUS501C BSBFIM501A BSBINM501A BSBLED501A UNIT

More information

Setting Standards Achieving Success

Setting Standards Achieving Success Setting Standards Achieving Success Resolve F1 customer service problems Manage a project B5 Provide B10 leadership for your team Manage risk F5 team E14 Support E1 Manage a budget team and virtual working

More information

SIR40207 Certificate IV in Retail Management

SIR40207 Certificate IV in Retail Management Descriptor This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies

More information

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018.

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018. NZQF NQ Ref 1689 Version 2 Page 1 of 6 National Certificate in Retail (Level 3) Level 3 Credits 60 This qualification has been reviewed. The last date to meet the requirements is 31 December 2018. Transition

More information

FNS41510 Certificate IV in Life Insurance

FNS41510 Certificate IV in Life Insurance FNS41510 Certificate IV in Life Insurance Revision Number: 1 FNS41510 Certificate IV in Life Insurance Modification History Description This qualification is designed to reflect the role of persons carrying

More information

FNS41512 Certificate IV in Life Insurance

FNS41512 Certificate IV in Life Insurance FNS41512 Certificate IV in Life Insurance Release 2 FNS41512 Certificate IV in Life Insurance Modification History Release Release 2 Release 1 Comments This version released with FNS10 Financial Services

More information

FNS40310 Certificate IV in Personal Injury Management (Claims Management)

FNS40310 Certificate IV in Personal Injury Management (Claims Management) FNS40310 Certificate IV in Personal Injury Management (Claims Management) Release 2 FNS40310 Certificate IV in Personal Injury Management (Claims Management) Modification History Release Release 2 Release

More information

ROAD TRANSPORT OPERATIONS Administer school bus services

ROAD TRANSPORT OPERATIONS Administer school bus services 1 of 5 level: 4 credit: 5 planned review date: July 2009 sub-field: purpose: Commercial Road Transport This unit is intended for personnel from companies contracted to provide school bus services. People

More information

National Certificate in Business (First Line Management) (Level 3)

National Certificate in Business (First Line Management) (Level 3) NZQF NQ Ref 0743 Version 5 Page 1 of 6 National Certificate in Business (First Line ) (Level 3) Level 3 Credits 45 This qualification has been reviewed. The last date to meet the requirements is 31 December

More information

Release: 2. SIR40212 Certificate IV in Retail Management

Release: 2. SIR40212 Certificate IV in Retail Management Release: 2 SIR40212 Certificate IV in Retail Management SIR40212 Certificate IV in Retail Management Modification History The version details of this endorsed qualification are in the table below. The

More information

National Diploma in Electricity Supply (Level 6) Level 6. Credits 120. Purpose. Credit Range

National Diploma in Electricity Supply (Level 6) Level 6. Credits 120. Purpose. Credit Range NQF Ref 0675 Version 4 Page 1 of 5 National Diploma in Electricity Supply (Level 6) Level 6 Credits 120 Purpose This diploma is for people working in the electricity supply industry and provides the rules

More information

Qualification Outline

Qualification Outline Qualification Outline Diploma of Management BSB51107 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au Address: Suite 203, Level

More information

DEMOLITION Develop hazard management plans for the demolition of complex structures

DEMOLITION Develop hazard management plans for the demolition of complex structures 1 of 6 level: 4 credit: 8 planned review date: November 2005 sub-field: purpose: entry information: accreditation option: moderation option: Civil Works and Services People credited with this unit standard

More information

BSB50607 Diploma of Human Resources Management. Course Overview

BSB50607 Diploma of Human Resources Management. Course Overview BSB50607 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50607 Diploma of Human Resources Management... 2 2.1 Program

More information

BSB50807 Diploma of International Business

BSB50807 Diploma of International Business BSB50807 Diploma of International Business Revision Number: 1 BSB50807 Diploma of International Business Modification History Not applicable. Approved Page 2 of 7 Description Descriptor This qualification

More information

Manage water resources for on site hydro-electricity generation

Manage water resources for on site hydro-electricity generation Manage water resources for on site hydro-electricity generation 18279 version 4 Page 1 of 6 Level 4 Credits 8 Purpose People credited with this unit standard are able to: demonstrate knowledge of water

More information

Advanced Diploma of Integrated Risk Management FNS60811 Description

Advanced Diploma of Integrated Risk Management FNS60811 Description Advanced Diploma of Integrated Risk Management FNS60811 Description This qualification provides cross-industry competencies for experienced risk managers and covers risk management activities undertaken

More information

CPP50611 Diploma of Security and Risk Management

CPP50611 Diploma of Security and Risk Management CPP50611 Diploma of Security and Risk Management Release: 1 CPP50611 Diploma of Security and Risk Management Modification History Description Pathways Information Licensing/Regulatory Information Entry

More information

TAFE TEACHERS AND RELATED EMPLOYEES ENTERPRISE AGREEMENT 2013. Statements of duties for proposed new roles

TAFE TEACHERS AND RELATED EMPLOYEES ENTERPRISE AGREEMENT 2013. Statements of duties for proposed new roles TAFE TEACHERS AND RELATED EMPLOYEES ENTERPRISE AGREEMENT 2013 Statements of duties for proposed new roles Education Support Officer Assessor Head Teacher Band 3 POSITION INFORMATION Education Support Officer

More information

Release: 3. TAE80210 Graduate Diploma of Management (Learning)

Release: 3. TAE80210 Graduate Diploma of Management (Learning) Release: 3 TAE80210 Graduate Diploma of Management (Learning) TAE80210 Vocational Graduate Diploma of Management (Learning) Modification History Version Comments Release 3 Released with TAE10 Training

More information

TAE80210 Vocational Graduate Diploma of Management (Learning)

TAE80210 Vocational Graduate Diploma of Management (Learning) TAE80210 Vocational Graduate Diploma of Management (Learning) Revision Number: 1 TAE80210 Vocational Graduate Diploma of Management (Learning) Modification History Not applicable. Approved Page 2 of 10

More information

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management Recognition of Prior Learning (RPL) Kit BSB50607 Diploma of Human Resources Management Applicant: Date: Diploma of Human Resources Management RPL Kit 1 Applicant declaration: I have completed the following

More information

National Certificate in Casino Surveillance (Supervisor) (Level 5)

National Certificate in Casino Surveillance (Supervisor) (Level 5) NQF Ref 0407 Version 2 Page 1 of 6 National Certificate in Casino Surveillance (Supervisor) (Level 5) Level 5 Credits 80 Purpose The National Certificate in Casino Surveillance (Supervisor) (Level 5) [Ref:

More information

PRACTICAL AND PROFESSIONAL SKILLS FOR DISABILITY SUPPORT Demonstrate knowledge of ethical issues when supporting a person with a disability

PRACTICAL AND PROFESSIONAL SKILLS FOR DISABILITY SUPPORT Demonstrate knowledge of ethical issues when supporting a person with a disability 1 of 6 level: 5 credit: 6 planned review date: December 2003 sub-field: purpose: entry information: accreditation option: moderation option: Human Services People credited with this unit standard are able

More information

BSBCUS501C Manage quality customer service

BSBCUS501C Manage quality customer service BSBCUS501C Manage quality customer service Release: 1 BSBCUS501C Manage quality customer service Modification History Release Release 1 Comments New release of this Qualification released with version

More information

BSBIND101A Work effectively in a contact centre environment

BSBIND101A Work effectively in a contact centre environment BSBIND101A Work effectively in a contact centre environment Revision Number: 1 BSBIND101A Work effectively in a contact centre environment Modification History Not applicable. Unit Descriptor Unit descriptor

More information

Release: 1. BSBPMG606A Direct human resources management of a project program

Release: 1. BSBPMG606A Direct human resources management of a project program Release: 1 BSBPMG606A Direct human resources management of a project program BSBPMG606A Direct human resources management of a project program Modification History Not applicable. Unit Descriptor Unit

More information

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018.

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018. NZQF NQ Ref 0993 Version 7 Page 1 of 6 National Certificate in Retail (Level 2) Level 2 Credits 42 This qualification has been reviewed. The last date to meet the requirements is 31 December 2018. Transition

More information

NZQA registered unit standard 26968 version 1 Page 1 of 8. Apply knowledge of aircraft radio systems to the certification of aeronautical maintenance

NZQA registered unit standard 26968 version 1 Page 1 of 8. Apply knowledge of aircraft radio systems to the certification of aeronautical maintenance Page 1 of 8 Title Apply knowledge of aircraft radio systems to the certification of aeronautical maintenance Level 6 Credits 30 Purpose This knowledge-based unit standard is one of a series intended for

More information

SIT60112 Advanced Diploma of Travel and Tourism

SIT60112 Advanced Diploma of Travel and Tourism SIT60112 Advanced Diploma of Travel and Tourism Release 3 SIT60112 Advanced Diploma of Travel and Tourism Modification History The version details of this endorsed qualification are in the table below.

More information

CPP50307 Diploma of Property Services (Agency Management)

CPP50307 Diploma of Property Services (Agency Management) CPP50307 Diploma of Property Services (Agency Management) Release: 1 CPP50307 Diploma of Property Services (Agency Management) Modification History Description Pathways Information Licensing/Regulatory

More information

This qualification is expiring. The last date to meet the requirements is 31 December 2012.

This qualification is expiring. The last date to meet the requirements is 31 December 2012. NZQF NQ Ref 0960 Version 2 Page 1 of 7 National Diploma in Logistics Operations Level 5 Credits 130 This qualification is expiring. The last date to meet the requirements is 31 December 2012. Purpose The

More information

NZQA registered unit standard 25872 version 2 Page 1 of 5. Develop and implement a project plan to deliver on an Infrastructure works contract

NZQA registered unit standard 25872 version 2 Page 1 of 5. Develop and implement a project plan to deliver on an Infrastructure works contract Page 1 of 5 Title Develop and implement a project plan to deliver on an Infrastructure works contract Level 5 Credits 15 Purpose People credited with this unit standard are able to: explain relationship

More information

Qualification Outline

Qualification Outline Qualification Outline Diploma of Business BSB50207 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au Address: Suite 203, Level

More information

FNS50610 Diploma of Financial Planning

FNS50610 Diploma of Financial Planning FNS50610 Diploma of Financial Planning Revision Number: 1 FNS50610 Diploma of Financial Planning Modification History Not applicable. Description This qualification is for financial planners who provide

More information

SIS50610 Diploma of Sport Development

SIS50610 Diploma of Sport Development SIS50610 Diploma of Sport Development Release: 2 SIS50610 Diploma of Sport Development Modification History Not Applicable Description This qualification provides the skills and knowledge for an individual

More information

National Certificate in Public Sector Services (Client/Customer Service) (Level 3)

National Certificate in Public Sector Services (Client/Customer Service) (Level 3) NZQF NQ Ref 0659 Version 5 Page 1 of 8 National Certificate in Public Sector Services (Client/Customer Service) (Level 3) Level 3 Credits 50 Purpose Client/customer service is key to successful business

More information

Release: 2. SIS40410 Certificate IV in Sport and Recreation

Release: 2. SIS40410 Certificate IV in Sport and Recreation Release: 2 SIS40410 Certificate IV in Sport and Recreation SIS40410 Certificate IV in Sport and Recreation Modification History Not Applicable Description This qualification provides the skills and knowledge

More information

TAE50211 Diploma of Training Design and Development

TAE50211 Diploma of Training Design and Development TAE50211 Diploma of Training Design and Development Release: 1 TAE50211 Diploma of Training Design and Development Modification History Version Comments TAE50211 Released with TAE10 Training and Education

More information

BSB51915 Diploma of Leadership and Management. Release Number 1. Online Flexible Delivery

BSB51915 Diploma of Leadership and Management. Release Number 1. Online Flexible Delivery BSB51915 Diploma of Leadership and Management Release Number 1 Online Flexible Delivery Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 - Current Course Description

More information

Diploma of Business Administration

Diploma of Business Administration Traineeships Diploma of Business Administration (BSB50407) accredited online training Accredited Online Training Pty Ltd > ABN 84 105 938 476 > RTO #31102 > 283-289 Draper St > PO Box 7575 Cairns QLD 4870

More information

BSB41015 Certificate IV in Human Resources. Unit Descriptions & Evidence Required to Demonstrate Competency

BSB41015 Certificate IV in Human Resources. Unit Descriptions & Evidence Required to Demonstrate Competency BSB41015 Certificate IV in Human Resources Unit Descriptions & Evidence Required to Demonstrate Competency Agenda Course Description... 3 BSBHRM403 (Core) Support performance management process... 4 BSBHRM404

More information

National Certificate in Contact Centre Operations (Level 3)

National Certificate in Contact Centre Operations (Level 3) NZQF NQ Ref 0643 Version 6 Page 1 of 8 National Certificate in Contact Centre Operations (Level 3) Level 3 Credits 58 This qualification is expiring. The last date to meet the requirements is 31 December

More information

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018.

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018. NZQF NQ Ref 0370 Version 7 Page 1 of 6 National Diploma in Business Administration (Level 5) Level 5 Credits 120 This qualification has been reviewed. The last date to meet the requirements is 31 December

More information

IQ Level 3 NVQ Diploma in Management (QCF) Specification

IQ Level 3 NVQ Diploma in Management (QCF) Specification IQ Level 3 NVQ Diploma in Management (QCF) Specification Regulation No: 600/6699/4 Page 1 of 94 IQB/0.2/115 Version 1.0 10/10/2012 Author CZ Contents Page Introduction... 4 About this Qualification (Description,

More information

Appendix 3. Competences and Competence Assessment

Appendix 3. Competences and Competence Assessment Appendix 3. Competences and Competence Assessment W&O psychologists develop and apply psychological principles, knowledge, models and methods in an ethically and scientifically sound way in order to promote

More information

National Certificate in Adult Education and Training (Level 5) with strands in New Zealand Environment, and International Environment

National Certificate in Adult Education and Training (Level 5) with strands in New Zealand Environment, and International Environment NQF Ref 0379 Version 3 Page 1 of 6 National Certificate in (Level 5) with strands in New Zealand Environment, and International Environment Level 5 Credits 59-60 Purpose The National Certificate in (Level

More information

National Certificate in Business Administration and Computing (Level 3)

National Certificate in Business Administration and Computing (Level 3) NQF Ref 0633 Version 3 Page 1 of 6 National Certificate in Business Administration and Computing (Level 3) Level 3 Credits 60 Purpose This national certificate is designed to: recognise a broad range of

More information

Occupational Profile and Curriculum Summary

Occupational Profile and Curriculum Summary Occupational Profile and Curriculum Summary Presented for Comment OFO code 143905 Related Occupation Contact Centre Manager Table of Content Occupational Profile and Curriculum Summary... 1 Presented for

More information

BSB51915 Diploma of Leadership and Management. Course Overview

BSB51915 Diploma of Leadership and Management. Course Overview BSB51915 Diploma of Leadership and Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51915 Diploma of Leadership and Management...

More information

Release 2. FNS51312 Diploma of Life Insurance

Release 2. FNS51312 Diploma of Life Insurance Release 2 FNS51312 Diploma of Life Insurance FNS51312 Diploma of Life Insurance Modification History Release Release 2 Release 1 Comments This version released with FNS10 Financial Services Training Package

More information

HR Enabling Strategy 2012-2017

HR Enabling Strategy 2012-2017 This document is yet to be put into corporate format but this interim version can be referred to for the time being. Should you have any queries, please refer to Sally Hartley, University Secretary, x

More information

Supply Chain Management 74149

Supply Chain Management 74149 Introduction to Learnerships A learnership is a work-based learning programme that leads to a nationally recognised qualification that is directly related to an occupation, for example an accountant, operations

More information

Release: 1. FNS51312 Diploma of Life Insurance

Release: 1. FNS51312 Diploma of Life Insurance Release: 1 FNS51312 Diploma of Life Insurance FNS51312 Diploma of Life Insurance Modification History Version Release 1 Comments This Qualification first released with FNS10 Financial Services Training

More information

Competency Requirements for Executive Director Candidates

Competency Requirements for Executive Director Candidates Competency Requirements for Executive Director Candidates There are nine (9) domains of competency for association executives, based on research conducted by the American Society for Association Executives

More information

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF)

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF) Specification Edexcel NVQ qualification Edexcel Level 3 NVQ Certificate in Management (QCF) For first registration August 2010 Edexcel, a Pearson company, is the UK s largest awarding organisation offering

More information

Release: 1. CPPDSM5032A Market the agency

Release: 1. CPPDSM5032A Market the agency Release: 1 CPPDSM5032A Market the agency CPPDSM5032A Market the agency Modification History Not Applicable Unit Descriptor Unit descriptor This unit of competency specifies the outcomes required to develop

More information

BSB50807 Diploma of International Business

BSB50807 Diploma of International Business Descriptor This qualification reflects the role of individuals who possess a sound theoretical knowledge base in international business management and demonstrate a range of managerial skills to ensure

More information

STANDARDS INFORMATION BOOKLET LEVEL 3 NVQ CERTIFICATE IN MANAGEMENT

STANDARDS INFORMATION BOOKLET LEVEL 3 NVQ CERTIFICATE IN MANAGEMENT STANDARDS INFORMATION BOOKLET LEVEL 3 NVQ CERTIFICATE IN MANAGEMENT CONTENTS 1. What is an ECITB QCF qualification?... 2 1.1 What is the process involved in achieving a QCF qualification?... 3 1.2 What

More information

National Certificate in Work and Community Skills (Supported Learning)

National Certificate in Work and Community Skills (Supported Learning) NZQF NQ Ref 0853 Version 4 Page 1 of 5 National Certificate in Work and Community Skills (Supported Learning) Level 1 Credits 40 This qualification has been reviewed. The last date to meet the requirements

More information

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery BSB51915 Diploma of Leadership and Management Release Number 2 Online Flexible Delivery Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 Current. Course Description

More information

FNS51511 Diploma of Credit Management

FNS51511 Diploma of Credit Management FNS51511 Diploma of Credit Management Release 2 FNS51511 Diploma of Credit Management Modification History Release Release 2 Release 1 Comments Advice relating to regulatory requirements removed from the

More information

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018.

This qualification has been reviewed. The last date to meet the requirements is 31 December 2018. NZQF NQ Ref 1650 Version 2 Page 1 of 5 National Certificate in Sales (Level 4) Level 4 Credits 76 This qualification has been reviewed. The last date to meet the requirements is 31 December 2018. Transition

More information

BSB50613 Diploma of Human Resources Management

BSB50613 Diploma of Human Resources Management BSB50613 Diploma of Human Resources Management Release: 1 BSB50613 Diploma of Human Resources Management Modification History Release Release 1 Comments This version first released with BSB07 Business

More information

SIB50210 Diploma of Salon Management

SIB50210 Diploma of Salon Management SIB50210 Diploma of Salon Management Revision Number: 2 SIB50210 Diploma of Salon Management Modification History The following units have been added to the General elective options: SIRXMGT006A Initiate

More information

National Certificate in Beauty Services (Cosmetology) (Level 3)

National Certificate in Beauty Services (Cosmetology) (Level 3) NQF Ref 0631 Version 3 Page 1 of 6 National Certificate in Beauty Services (Cosmetology) (Level 3) Level 3 Credits 52 Purpose The National Certificate in Beauty Services (Cosmetology) (Level 3) is awarded

More information

APPENDIX 1 POSITION DESCRIPTION. Name Signature Date. Name Signature Date. Position: Intermediate/Senior Planner (Career Progression Level 3-4)

APPENDIX 1 POSITION DESCRIPTION. Name Signature Date. Name Signature Date. Position: Intermediate/Senior Planner (Career Progression Level 3-4) APPENDIX 1 POSITION DESCRIPTION Employee: Manager: Position: Intermediate/Senior Planner (Career Progression Level 3-4) Location: Reports to: Purpose: Gisborne, New Zealand Senior Projects Engineer (Water

More information

Qualification Outline

Qualification Outline Qualification Outline Certificate IV in Project Management Practice BSB41513 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au

More information

BSB40812 Certificate IV in Frontline Management

BSB40812 Certificate IV in Frontline Management BSB40812 Certificate IV in Frontline Management Course information and vocational outcomes This nationally accredited qualification reflects the role of individuals who take the first line of management

More information

Release: 2. SIR30412 Certificate III in Business to Business Sales

Release: 2. SIR30412 Certificate III in Business to Business Sales Release: 2 SIR30412 Certificate III in Business to Business Sales SIR30412 Certificate III in Business to Business Sales Modification History The version details of this endorsed qualification are in the

More information

BSBINM501A Manage an information or knowledge management system

BSBINM501A Manage an information or knowledge management system BSBINM501A Manage an information or knowledge management system Release: 1 BSBINM501A Manage an information or knowledge management system Modification History Not applicable. Unit Descriptor Unit descriptor

More information

National Diploma in Business (Small Business Management)

National Diploma in Business (Small Business Management) NQF Ref 0173 Version 3 Page 1 of 5 National Diploma in Business (Small Business Management) Level 5 Credits 140 Purpose This qualification recognises the competence, knowledge, and skills required to manage

More information

Qualification details

Qualification details Qualification details Title New Zealand Certificate in Pharmacy (Specialist Technician) (Level 6) Version 1 Qualification type Certificate Level 6 Credits 120 NZSCED 060501 Health > Pharmacy > Pharmacy

More information

LOGISTICS OPERATIONS Demonstrate knowledge of inventory management in a logistics operation

LOGISTICS OPERATIONS Demonstrate knowledge of inventory management in a logistics operation 1 of 5 level: 4 credit: 12 planned review date: February 2004 sub-field: purpose: entry information: accreditation option: moderation option: Logistics People credited with this unit standard are able

More information

BSB60207 Advanced Diploma of Business

BSB60207 Advanced Diploma of Business BSB60207 Advanced Diploma of Business Revision Number: 1 BSB60207 Advanced Diploma of Business Modification History Not applicable. Approved Page 2 of 7 Description Descriptor This qualification reflects

More information

Recognition of Prior Learning (RPL) Kit. BSB51107 Diploma of Management

Recognition of Prior Learning (RPL) Kit. BSB51107 Diploma of Management Recognition of Prior Learning (RPL) Kit BSB51107 Diploma of Management Applicant: Date: Diploma of Management RPL Kit 1 Applicant declaration: I have completed the following RPL application kit and acknowledge

More information

Course Information Handbook. BSB50615 Diploma of Human Resources Management

Course Information Handbook. BSB50615 Diploma of Human Resources Management Course Information Handbook BSB50615 Diploma of Human Resources Management Description of Qualification Looking for a career in human resources? The Diploma of Human Resources Management course reflects

More information

SALES AND MARKETING MANAGER

SALES AND MARKETING MANAGER SALES AND MARKETING MANAGER Job details Reference number: TTEA/SMM01/14 Job Title: Sales and Marketing Manager Supervisor: Senior General Manager Fertilizer Department Location: Kenya Job summary Reporting

More information

Qualification details

Qualification details Qualification details Title New Zealand Diploma in Business (with strands in Accounting, Administration and Technology, Leadership and Management, and Project Management) (Level 5) Version 1 Qualification

More information

DRIVER LICENCE ENDORSEMENTS Demonstrate knowledge and skills for driving a forklift on a road for endorsement F (forklifts)

DRIVER LICENCE ENDORSEMENTS Demonstrate knowledge and skills for driving a forklift on a road for endorsement F (forklifts) 1 of 6 level: 3 credit: 2 planned review date: July 2006 sub-field: Driving replacement information: This unit standard replaced the components relating to endorsement F requirements of unit standard 16670

More information

PRINTING - SCREEN Make ready and print single colour for fabric (panel) screen printing

PRINTING - SCREEN Make ready and print single colour for fabric (panel) screen printing 1 of 7 level: 3 credit: 40 planned review date: March 2009 sub-field: Printing replacement information: This unit standard, unit standard 5138, unit standard 5139, unit standard 5141, unit standard 5142,

More information

CURRENT DATA N/A N/A Refer current budget N/A Existing and new clients Other information:

CURRENT DATA N/A N/A Refer current budget N/A Existing and new clients Other information: Quantity Surveyor SECTION 1 OVERALL PURPOSE OF THE JOB The Quantity Surveyor role is to provide a professional and consistent estimating and pricing service to support the operations of the Property Maintenance

More information

CUSIND301B Work effectively in the music industry

CUSIND301B Work effectively in the music industry CUSIND301B Work effectively in the music industry Revision Number: 2 CUSIND301B Work effectively in the music industry Modification History Release Release 2 Comments Created to fix formatting errors only.

More information

National Certificate in Electricity Supply (Network Operator) (Level 4)

National Certificate in Electricity Supply (Network Operator) (Level 4) NQF Ref 0892 Version 3 Page 1 of 5 National Certificate in Electricity Supply (Network Operator) (Level 4) Level 4 Credits 88 Purpose This national certificate is awarded to people who have demonstrated

More information