Good Secure Collaboration Suite Quickstart Program Description ( Quickstart Program Description )

Transcription

1 Gd Secure Cllabratin Suite Quickstart Prgram Descriptin ( Quickstart Prgram Descriptin ) This dcument includes all attached Annexes, is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute a binding legal dcument. BlackBerry assumes n respnsibility fr any typgraphical, technical r ther inaccuracies in this dcument. BlackBerry reserves the right t peridically change infrmatin that is cntained in this dcument; hwever, BlackBerry makes n cmmitment t prvide any such changes, updates, enhancements r ther additins t this dcument t yu in a timely manner r at all. 1. Intrductin The BlackBerry Prfessinal Services Quickstart Prgram is designed t help SMB Custmer s rganizatin deply the licensed Gd Secure Cllabratin Suite (GSCS) sftware as efficiently as pssible. An SMB custmer is defined as a custmer wh in their ttal deplyment lifecycle will nt have mre than 250 addressable emplyees that will use the BlackBerry Sftware Platfrm. Thrughut the Quickstart engagement, a BlackBerry Prfessinal Services Technical Cnsultant will wrk with the Custmer t ensure the fllwing tasks are cmpleted: Planning and prerequisites f a Prductin Class GSCS Platfrm, including same site High Availability (HA) Implementatin, Cnfiguratin and Testing f the GSCS Platfrm At the cnclusin f the engagement, the Custmer will have deplyed a scalable and highly available GSCS prductin envirnment as their Enterprise Mbility Management slutin. 2. Gd Secure Cllabratin Suite Functinality By purchasing the GSCS, the Custmer is licensed t use the fllwing features. Based n Custmer need and envirnmental ability t supprt these features, BlackBerry Prfessinal Services will deliver a cnsulting engagement t successfully deply all applicable sftware and functinality. The cre f the Platfrm cnsists f the BES12 and Gd Dynamics server sftware. Gd Secure Cllabratin Suite Functinality Supprted OS + Licensed Functinality MDM / MAM Secure Brwser Gd Access Secure Cnnectivity Secure /PIM Gd Wrk Secure ISV Apps Secure SharePint, File Shares -Gd Share Enterprise IM Gd Cnnect Dcument Editing ios, Andrid, W10, Andrid fr Wrk, BB10 Regulated, Samsung KNOX Wrkspace Gd Secure Cllabratin Suite Quickstart Prgram Descriptin Page 1 f 6 Versin 3.0 December 2015

2 3. GSCS Quickstart Engagement Structure The Gd Secure Cllabratin Quickstart Prgram includes the fllwing sequenced tasks t be delivered in agreement between Custmer and Black Berry Prfessinal Services Prject Manager. Phases Task Descriptin Deliverable All Custmers Kick Off Meeting The Prfessinal Services Technical Cnsultant will meet with the Custmer pst Quickstart purchase t frmally launch the engagement. The agenda fr the Kick-Off meeting will include: Intrductin f Team Members, and their rles and respnsibilities Review f Custmer s prject bjectives and success criteria 1) Kick Off Meeting 2) Scheduled Installatin and Cnfiguratin Sessin Review f Prject Scpe High-Level prject milestnes, including cnstraints, change apprval and windw prcess, and majr change freeze. High-level review f Prerequisites, The gal f this meeting is t educate the Custmer n the apprpriate capabilities f the licensed technlgy purchased, as the first step twards deplying it. A secndary bjective f the wrkshp is t review prject structure and schedule. During the Kick Off, the team will als set the date fr the installatin and cnfiguratin tasks. Installatin, Cnfiguratin f GSCS Platfrm BlackBerry Prfessinal Services will lead the installatin f the Custmer s implementatin f the GSCS Platfrm, t the design cmpleted and accepted during the preceding Design Phase. This phase f the prject will include the fllwing: Technical Cnsultant review f all prerequisite installatin cnditins, as cmmunicated t the Custmer during the Design phase f the prject. This includes, but is nt limited t, hst server requirements, messaging server/active Directry, SQL, applicatin sftware requirements, and netwrk requirements (such as firewall and IP address cnfiguratin); Review and prvide apprpriate directin n necessary BlackBerry sftware licenses required fr all prduct installatins. Lead the Custmer IT Admin/Installatin Team t install each f the applicable GSCS prducts. Server Prducts t be installed (license fees are nt included in Prfessinal Services fees): 1. BES12 2. Gd Dynamics (Gd Cntrl and Gd Prxy) 3. Gd Enterprise Mbility Server (GEMS) 1) Installatin and Cnfiguratin f GSCS Platfrm t specificatin in Design Dcument. Gd Secure Cllabratin Suite Quickstart Prgram Descriptin Page 2 f 6 Versin 3.0 December 2015

3 Phases Task Descriptin Deliverable GEMS Instant Messaging GEMS Dcs Service GEMS Push Ntificatin Service GEMS Presence Perfrm the fllwing cnfiguratin services: Create a new default IT Plicy/Prfile; with applicable cnsideratin fr MDM and MAM deplyment requirements. Create a new default user grup and assign the Default IT Plicy/Prfiles t it. Pst-Installatin Validatin Prject Clsure + Transitin t Supprt Wrkshp Pst installatin, the BlackBerry Prfessinal Services Technical Cnsultant will: Cnfirm that the installed servers are functining accrding t BlackBerry best practices, and cnsistent with Design Dcument; Walk thrugh the successful prvisining and activatin f three (3) devices (t be selected and prvided by the Custmer); and the applicable prtfli f Gd Secure Applicatins, such as Gd Wrk, Gd Access and ISV applicatins. Verify administratin functins e.g. cmmunicatins with devices; Ensure apprpriate license infrmatin appears as expected; and Ensure lgging is wrking and target flders are crrectly cnfigured. Verify deplyed servers, as applicable, are functining as expected, including cnfirmatin that the Custmer able t view the afrementined prvisined users. Execute applicable same site High Availability tests fr BES12, Gd Dynamics and GEMS. BlackBerry Prject Manager and Custmer will meet t Review prject accmplishments Discuss final deplyment cnfiguratin, where t lcate additinal prduct dcumentatin and hw t engage BlackBerry Technical Supprt. Send the Custmer the prject clsing dcumentatin, which includes satisfactin survey and prject sign ff frm. Answer questins and/r prvide guidance abut the prject clsing dcumentatin; and Reslve any issues that the Custmer identifies within the prject clsing dcumentatin, as lng as the identified issues fall within the prject scpe defined herein. 1) Testing Validatin Checklists fr each deplyed GSCS cmpnent 1) Prject Clsing Dcument 2) Custmer Satisfactin Survey Gd Secure Cllabratin Suite Quickstart Prgram Descriptin Page 3 f 6 Versin 3.0 December 2015

4 Phases Task Descriptin Deliverable The Custmer will: Cmplete the prject clsing dcumentatin and submit it t the BlackBerry Technical Cnsultant within 5 days f prject clse. If the Custmer des nt cmplete the prject clsing dcumentatin, including custmer satisfactin surveys, and submit it t the Technical Cnsultant within 5 days, BlackBerry will deem this as prject acceptance and clse the prject. 4. Limitatins & Quickstart Exclusins a. This Quickstart cvers the installatin and cnfiguratin f nly the GSCS licensed slutins. Additinal Prfessinal Services fferings may be purchased as add-ns, therwise additinal cnsulting wrk nt cntained in this GSCS Quickstart Prgram is ut f scpe. b. If Custmer Prerequisites and ther Custmer tasks are nt cmpleted and, as a cnsequence, GSCS Quickstart Prgram cmpletin is delayed by greater than tw (2) weeks r ten (10) business days, BlackBerry reserves the right at its sle discretin t terminate the engagement withut refund, r t charge the Custmer fr additinal resurces at BlackBerry s current daily rate f $2500 USD fr the delay perid. c. Multi-Site Business Cntinuity (Disaster Recvery) is ut f scpe f this Quickstart Prgram. This may be purchased as an additinal add-n, please speak t yur BlackBerry Accunt Manager fr additinal infrmatin. d. Gd Wrk and Gd Access Single Sign On via Kerbers Cnstrained Delegatin (KCD) is ut f scpe fr this Quickstart Prgram. This may be purchased as an additinal add-n, please speak t yur BlackBerry Accunt Manager fr additinal infrmatin. e. Direct Cnnect functinality fr the GSCS Platfrm is ut f scpe fr this Quickstart Prgram. This may be purchased as an additinal add-n, please speak t yur BlackBerry Accunt Manager fr additinal infrmatin. f. BlackBerry is nt respnsible fr the installatin, cnfiguratin, r validatin f any third-party sftware, tls, r utilities. 5. Custmer Respnsibilities a. Custmer Prject Team Members are assigned and available t meet fr prject Kick Off at prject start date b. The Custmer must prvide BlackBerry Representatives with infrmatin and resurces t successfully execute the prject. This can include, withut limitatin, prviding access and credentials t systems, cmpleting installatin prerequisites, prviding prject resurces, and attendance in planning, executin, r training meetings. c. Client will ensure resurces are available in a timely manner t undertake tasks such as change cntrl and dcumentatin review. d. Custmer must have the necessary escalatin and cmmunicatin channels t reslve any prject blckers in a timely manner, including prject dependencies n third parties and Custmer s ther vendrs, suppliers, and cnsultants. e. If BlackBerry Prfessinal Services has t travel t a custmer lcatin fr the delivery f this Quickstart Prgram, there will be additinal Travel and Expense csts. These Travel and Expense csts can be paid fr prir t the engagement, r at actuals, at engagement cmpletin. Gd Secure Cllabratin Suite Quickstart Prgram Descriptin Page 4 f 6 Versin 3.0 December 2015

5 f. Custmer must have a right t use the sftware and licenses. This requires that the Custmer must have purchased r cnverted the apprpriate type and number f licenses, and have apprpriate license rights t the target envirnment. g. Hardware requirements are a respnsibility f the Custmer, and it is the Custmer s respnsibility t ensure the hardware requirements are met prir t the upgrade in accrdance with BlackBerry s Sftware and Hardware Requirements t accmmdate current versin f BlackBerry Sftware being installed. h. The Custmer is respnsible fr Third Party sftware, hardware, r services utside f the BlackBerry sftware installer. The Custmer is respnsible fr installatins/upgrades/cnfiguratins/etc. identified by BlackBerry in the Pre-Installatin Cnference Call/ Cnsult. BlackBerry is nt respnsible fr issues that result f the Custmer nt cmpleting the prerequisites fr installatin, r Third Party service utages and issues that prevent the BlackBerry representative frm perfrming the installatin in accrdance with BlackBerry standards. i. End User educatin and enablement f End User mbile devices j. Custmer will prvide BlackBerry s assigned Prgram Manager with cnfirmatin f receipt and acceptance f the services rendered n a weekly basis and prmptly fllwing the cmpletin f the prject. All services shall be deemed t be delivered, and n n accunt shall BlackBerry be bligated under t deliver further services beynd sixty (60) days after the date specified n the Services rder frm. In additin t this Quickstart, BlackBerry Prfessinal Services ffers additinal cnsulting and educatinal fferings fr the Gd Secure Platfrm. T learn mre abut these fferings, please g t: Gd Secure Cllabratin Suite Quickstart Prgram Descriptin Page 5 f 6 Versin 3.0 December 2015

6 THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE CONTENT OF THIS DOCUMENT, AND ALL INFORMATION PROVIDED HEREIN IS PROVIDED "AS IS". EXCEPT AS EXPRESSLY AGREED TO BY BLACKBERRY IN AN AGREEMENT BETWEEN BLACKBERRY AND YOU FOR TECHNICAL SUPPORT, IN NO EVENT SHALL BLACKBERRY OR ANY OF ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES FOR ANY USE OF THIS DOCUMENT, INCLUDING WITHOUT LIMITATION, RELIANCE ON THE INFORMATION PRESENTED, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF BLACKBERRY WAS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BlackBerry Limited. All rights reserved. The BlackBerry and BlackBerry families f related marks, images and symbls are the exclusive prperties f BlackBerry Limited. BlackBerry, 'Always On, Always Cnnected', the "envelpe in mtin" symbl and the BlackBerry lg are registered with the U.S. Patent and Trademark Office and may be pending r registered in ther cuntries. All ther brands, prduct names, cmpany names, trademarks and service marks are the prperties f their respective wners. The handheld and/r assciated sftware are prtected by cpyright, internatinal treaties and varius patents, including ne r mre f the fllwing U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D,445,428; D,433,460; D,416,256. Other patents are registered r pending in varius cuntries arund the wrld. BlackBerry Crpratin 6700 Kll Center Parkway, #200 Pleasantn, Califrnia USA Tel: (925) Fax: (925) Website: inf@blackberry.cm BlackBerry UK Limited 200 Bath Rad Slugh, Berkshire United Kingdm SL1 3XE Tel: +44 (0) Fax: +44 (0) Website: inf@blackberry.cm BlackBerry Limited 2200 University Ave. E Waterl, Ontari Canada N2K 0A7 Tel: (519) Fax: (519) Website: inf@blackberry.cm BlackBerry Singapre Pte. Limited The Synergy Building, 2 nd Flr 1 Internatinal Business Park Singapre Tel: Website: inf@blackberry.cm Gd Secure Cllabratin Suite Quickstart Prgram Descriptin Page 6 f 6 Versin 3.0 December 2015