MITEL INTEROP CERTIFICATION OVERVIEW FOR MSA DEVELOPER PARTNERS AND SIP SERVICE PROVIDERS

Transcription

1 MITEL INTEROP CERTIFICATION OVERVIEW FOR MSA DEVELOPER PARTNERS AND SIP SERVICE PROVIDERS UPDATED FEBRUARY 27, 2014

2 MITEL INTEROPERABILITY CERTIFICATION OVERVIEW FOR MSA DEVELOPER PARTNERS AND SIP SERVICE PROVIDERS 1. Applicability: Participatin in the Mitel Interp Certificatin Prgram is required fr any third-party partner (3PP) prduct/service/slutin that integrates and/r interperates with Mitel cre prducts using Mitel APIs, prtcls r interfaces (e.g., Mitel OIG, MiTAI, OAI, SIP, etc), and which is resld by Mitel (i.e., MSA Gld Preferred partner prducts). Such certificatin is ptinal fr MSA Develper partner prducts and SIP Service Prvider slutins. Hwever, Mitel Prduct Supprt assistance fr custmer deplyments utilizing integrated 3PP prducts/slutins/services is nly available fr slutins which have been certified by Mitel, at the MCT r higher level. 2. Purpse & Benefits: The Mitel Interp Certificatin Prgram fr MSA Develper partners and SIP Service Prviders is intended t: Validate interperability and all integratin pints between the Mitel platfrm and the partner prduct r service. Maximize the quality and reliability f integrated prducts/slutins/services, and minimize partner and Mitel supprt burden. Encurage custmer cnfidence in 3PP fferings, and guide custmers tward selectin f Mitel-certified slutins as designated by the Mitel-Cmpatible Test (MCT) lg. 3. Paths fr Pursuing Mitel Interperability Certificatin: Third-party SIP service prviders have tw pssible paths fr pursuing interp certificatin with Mitel, as utlined belw. Third-party applicatin develpers using Mitel APIs/interfaces t integrate t Mitel platfrms (e.g., Mitel OIG, MiTAI, OAI, SRC, etc.) must pursue Path 2: Path 1 Spnsrship This ptin applies fr SIP applicatin and service prviders wh are already wrking with a Mitel channel partner (reseller) r ther Mitel business/sales prime wh has a high degree f visibility int the mutual business pprtunities which culd be advanced via Mitel interp certificatin. In this situatin, the Mitel channel partner/business prime acts as spnsr fr the SIP applicatin/service prvider, and takes respnsibility fr assembling the requisite supprting business case and then engaging the Mitel Interp Team n behalf f the prvider. Depending n the scpe f the business justificatin, the time urgency f the request, Mitel interp resurce availability, and the specific technical requirements f the interp, ne f the fllwing strategies may apply: a. The Mitel Interp Certificatin team will schedule and perfrm Mitel Cmpatible Test (MCT) certificatin f the slutin (i.e. testing and certificatin by Mitel in ur lab), at Mitel expense. b. Access t the Mitel Self-Test Prtal (STP) will be prvided t the channel partner, t enable a qualified channel field technician t perfrm the testing fr subsequent review and granting f MCT status by Mitel. c. The channel partner will be directed t make a request fr qutatin thrugh the Mitel OnLine (MOL) web prtal fr MCT certificatin f the slutin (i.e. testing and certificatin by Mitel in ur lab), at channel partner expense. 1

3 T pursue the Spnsrship Path, the Mitel spnsr shuld cntact us at with the request details. If certificatin at Mitel expense is being sught, the request must include a detailed quantitative business case, including f the estimated revenue pprtunity fr Mitel and the channel partner. Path 2 MSA Membership This ptin applies fr all situatins that d nt invlve a Mitel business spnsr. In this case, the applicatin/service prvider begins by jining the Mitel Slutins Alliance (MSA), ur develper partner prgram. SIP prviders jin at the Cmmercial Develper Basic member level (USD$1000/year). Applicatin prviders intending t use Mitel APIs/interfaces (e.g., OIG, MiTAI, OAI, SRC, etc.) jin at the Cmmercial Develper Advanced member level (USD$3000/year). MSA membership ffers many benefits, including: Access t a cmprehensive suite f Mitel prduct APIs, SDKs, & interfaces, including the Web Services-based Mitel Open Integratin Gateway (OIG) MSA-n-MOL (Mitel OnLine internal web prtal) access credentials Technical dcumentatin & access t training (nline & instructr-led) Steep discunts n Mitel cre prducts purchased fr in-huse develpment/lab/test purpses, and the ability t manage these prducts via the Mitel AMC licensing prtal 1 Develper Supprt Integratin/interperability test resurces, including access t the Mitel Interp Certificatin Prgram; assistance with Self-Assessment Testing; and certificatin Cnfig Guide, lg package and usage authrizatin fr cmpleted MCT certificatin activities. Cmpany & prduct listings in the Mitel Glbal Slutins Catalg (GSC) the centralized resurce fr Mitel channel partners and end-custmers t find Mitel-interperable 3PP prducts and slutins Once enrlled in MSA, members receive lgn credentials fr Mitel OnLine (MOL), ur nline member web prtal. This prtal prvides access t Mitel interp dcumentatin and supprt, and allws the member t request a qute fr MCT certificatin in ur lab. T pursue the MSA Membership Path, navigate t fr further infrmatin n the MSA prgram and t cmplete the nline applicatin frm. 4. Self-Assessment Testing (SAT): Fr mst 3PP slutins 2, the first phase f the Mitel 3PP interp test certificatin prcess is Self-Assessment Testing, which is a test executed by the 3PP in accrdance with a testplan apprved by Mitel. Mitel assistance with the SAT prcess, including access t the STP (Self-Test Prtal, where apprpriate) and review f SAT results, is included with the price f MSA membership. Except where therwise nted, cmpletin f the SAT prcess is a pre-requisite fr pursuing MCT certificatin. 1 N Mitel equipment is included in the MSA membership fee. 2 Except SIP Trunking Services see special instructins belw. 2

4 SAT Prcess fr All Slutins Except SIP Trunking Services: a) In general, Mitel expects the 3PP t supply a testplan fr review/edit/apprval by Mitel (typically based n the testplan used by the 3PP fr their in-huse slutins testing), althugh Mitel ffers an existing template testplan that cvers certain rutinely tested prduct categries. b) T begin the SAT prcess, access the available Mitel SAT testplan templates fr review, blend with yur existing testplan as apprpriate, cmplete, and send cmpleted testplan t the Mitel Interp Team. Templates can be dwnladed frm the Interp Testing and Certificatin prtal 3 : - MOL > MSA > Interp Testing and Certificatin (MSA members) - MOL > Services > Prfessinal Services > Interp Testing and Certificatin (Mitel Spnsrs acting n behalf f a nn-msa-member SIP prvider) Fr interperable slutins which use Mitel APIs such as Mitel OIG, MiTAI, OAI, SRC, etc., dwnlad the MSA Interperability Self-Assessment Test (SAT) Plan. Interperable SIP lineside slutins may require bth the SAT plan and the SIP Interperability Questinnaire. c) The Mitel Interp Team perates a remte access Self-Test Prtal (STP) which prvides detailed SIP Trunking and Lineside testplans and instructins, and als enables sme types f SIP slutin prviders t engage in the SAT prcess in the absence f lcal access t Mitel lab/test equipment. MSA members r Mitel Spnsrs can request SIP accunt access n the STP by ing Interp@mitel.cm. [The STP is used primarily t btain interp dcumentatin and uplad test results t Mitel, althugh it can als include ptinal access t a remte MCD (Mitel PBX). Hwever, nte that STP access is nt pssible fr all types f interp activities, and the number f simultaneus sets f STP credentials is very limited. MSA membership enables members t purchase Mitel equipment fr lab/develpment/test purpses, at very steep discunts, and MSA expects cmmitted interp partners t maintain their wn inhuse Mitel lab setup fr nging self-testing activities.] d) 3PPs can btain Mitel equipment fr in-huse lab/develpment/test purpses, at steep discunts, via the MSA Member Equipment Discunt prgram. Typical Develper System Bill-f-Materials (BOMs) are available fr review n the MSA-n-MOL prtal under MSA Dwnlads. Cntact MSAInf@mitel.cm fr additinal infrmatin including pricing and rdering details. e) Once SAT testing is cmpleted (via the STP, in-huse, r field testing), cmplete and submit the relevant SAT testplan dcument with applicatin infrmatin, test cases and test results. The Interp Team will fllw up with any questins and, nce reslved, will issue ntificatin that Mitel has accepted the SAT results. f) The SAT is an assertin by the 3PP that the prduct/service/slutin is interperable with urs, and serves as a prerequisite fr MCT certificatin by Mitel in ur lab. Because it is an assertin f cmpatibility by the 3PP (and nt by Mitel), n Mitel certificatin lg is assciated with the SAT certificatin designatin. The MSA Develper Partner r SIP Service Prvider may stp with the SAT 3 Prtal access requires Mitel-On-Line (MOL) access credentials 3

5 designatin, r ptinally cntinue with the MCT prcess. g) Assuming yu wish t prceed with certificatin testing by Mitel (see infrmatin regarding MCT belw), access the Request a Qute link in the right sidebar f the MOL prtal nted abve, and submit yur request alng with the cmpleted SAT Plan attached. Fllw up with an t Interp@mitel.cm, with a cc t MSAInf@mitel.cm, t enable us t begin tracking yur interp request. h) The Mitel Interp Prgram team will fllw up with any questins, and then a qutatin, Statement f Wrk (SOW), and instructins fr rdering the certificatin services will be issued. SAT Prcess fr SIP Trunking Services: a) SAT testing is nt required fr SIP Trunking Service Prviders, and Mitel des nt typically prvide STP access t a remte MCD fr purpses f SIP Trunking SAT testing (althugh SIP Trunking prviders are f curse free t d such SAT testing in their wn labs r in the field). b) SIP Trunking Service Prviders seeking Mitel interp certificatin shuld begin by dwnlading the SIP Interperability Questinnaire frm the Interp Testing and Certificatin prtal 4 : - MOL > MSA > Interp Testing and Certificatin (MSA members) - MOL > Services > Prfessinal Services > Interp Testing and Certificatin (Mitel Spnsrs acting n behalf f a nn-msa-member SIP prvider) c) T prceed with certificatin testing by Mitel (see infrmatin regarding MCT belw), access the Request a Qute link in the right sidebar f the MOL prtal nted abve, and submit yur request alng with a cmpleted SIP Interp Questinnaire attached. Fllw up with an t Interp@mitel.cm, with a cc t MSAInf@mitel.cm, t enable us t begin tracking yur interp request. d) The Mitel Interp Prgram team will fllw up with any questins, and then a qutatin, Statement f Wrk (SOW), and instructins fr rdering the certificatin services will be issued. 5. Mitel-Cmpatible Testing (MCT): The purpse f MCT certificatin testing is t enable Mitel t assert that the 3PP slutin r service is interperable with the Mitel prduct(s). In mst cases, the SAT testplan is used as the basis fr MCT testing, supplemented with additinal test cases and review f prduct dcumentatin (e.g., Admin & User Guides; Engineering Guidelines), as determined necessary by Mitel t achieve the prject bjectives. MCT certificatin is always perfrmed n GA releases (Mitel and the 3PP). MCT is nt a substitute fr cmprehensive unit/regressin/integratin/scalability/lad testing by the 3PP, all f which shuld be cmpleted by the 3PP fr each prduct/service release, befre the MCT effrt is initiated. Fr 3PP slutins with a current MCT certificatin, a Mitel channel partner deplying the certified versin can engage Mitel Prduct Supprt fr assistance (i.e., pen a Mitel supprt ticket) fr technical issues 4 Prtal access requires Mitel-On-Line (MOL) access credentials 4

6 encuntered with the 3PP slutin integratin. Fr slutins that d nt have a current MCT certificatin, Mitel Prduct Supprt will nt prvide assistance t Mitel channel partners (i.e., will nt pen a supprt ticket). Instead, the Mitel channel partner will be directed t cntact the 3PP directly fr supprt assistance. 6. Mitel Interp Cnfiguratin Guide & Lg Authrity: Fr every successful interp that achieves a MCT designatin, the Mitel Interp Team will prduce a detailed cnfiguratin guide related t the interp, which is published n MOL and prvided t the 3PP alng with the crrespnding MCT lg package and usage authrizatin (MSA members nly). The cnfiguratin guide typically cntains the fllwing infrmatin: Specificatin f the equipment and sftware versins tested. Details f any knwn limitatins assciated with the interp, including recmmendatins and wrkarunds if applicable. Cnfiguratin infrmatin including screenshts t assist a qualified technician in prperly cnfiguring the Mitel & 3PP system t successfully interp, as a supplement t the prduct dcumentatin. 7. Recertificatin Requirements: The MCT certificatin applies nly t the specific Mitel and 3PP prduct versins tested. There is n implied future r backward cmpatibility assciated with the interp. The 3PP is respnsible fr keeping abreast f new Mitel prduct releases and maintaining their Mitel interp cmpatibility. Any time there is a change t the prduct interface n either side (Mitel's r the 3PP), the 3PP is respnsible fr cntacting the Mitel Interp Team t schedule an interp review call t enable a mutual assessment f the need fr retesting/recertificatin. Depending upn the significance f the interface changes and crrespnding peratinal and business risks, the teams may agree t perfrm a full r partial recertificatin; r t extend the previus MCT designatin t apply t the latest prduct versins (withut new testing). In additin, the Mitel Interp Team uses the fllwing general criteria t indicate t Mitel channel partners and custmers (via the Mitel Interp Reference Guide) whether a given interp is current: Interp is classified as stale (Yellw in the Mitel Interp Reference Guide) if it s been mre than 18 mnths since the last MCT/MAT certificatin; mre than 12 mnths since last evidence f SAT update; r mre than N-1 releases since last evidence f SAT update. Interp is classified as bslete (Red in the Mitel Interp Reference Guide) if it s been mre than 36 mnths since the last MCT/MAT certificatin; mre than 24 mnths since last evidence f SAT update; mre than N-2 releases since last MCT/MAT certificatin; r if Mitel has evidence f interp-related field supprt issues. Mitel typically des ne majr MCD release per year, and several pint releases r service packs. 8. Fees: Fees (abve and beynd the MSA membership fee) fr MCT certificatin testing by Mitel are determined n a prject-by-prject basis by the Mitel Interp Team and/r ther Mitel prfessinal services rganizatins. Fees are driven by many factrs, including number and cmplexity f test cases; whether the testing is an initial certificatin r a recertificatin activity; degree t which the STP can be used; etc. Firm qutes fr MCT certificatin are nt prvided until after cmpletin f the SAT prcess (and/r review f the Interp Questinnaire, fr SIP Trunking Service prviders). Hwever, fr general estimating purpses, MCT certificatin fees typically range frm USD$4000 t $

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