The Largest Enterprise Mobility Management Provider

Transcription

1 The Largest Enterprise Mbility Management Prvider is the glbal leader in enterprise-grade mbility slutins acrss every industry, every device, and every size deplyment. deplys, secures, mnitrs and manages Andrid, Apple ios, Mac OS X, BlackBerry, Symbian, Windws Mbile and Windws Phne devices. Our scalable slutin grws with yur rganizatin, integrates with existing enterprise systems and allws yu t manage all devices, regardless f type, platfrm r wnership, frm ne central cnsle. Mbile Security Security is at the cre f every slutin. Ensure yur enterprise mbility deplyment is secure and that crprate data is prtected with end-t-end security that extends t users, devices, applicatins, cntent, data, and netwrks. Mbile Device Management allws yu t gain visibility ver the devices cnnecting t yur enterprise netwrk, cntent and resurces. Quickly enrll devices in yur enterprise envirnment, cnfigure and update device settings ver-the-air and enfrce security plicies and cmpliance acrss yur entire device fleet. Mbile Applicatin Management enables yu t manage internal, public and purchased apps acrss devices enrlled in yur rganizatin. Distribute, update, track and recmmend apps ver-the-air with the Enterprise App Catalg. Build custm internal apps with the Sftware Develpment Kit (SDK), r wrap existing internal applicatins fr advanced security. Mbile Cntent Management secures dcument distributin and mbile access t crprate cntent anytime, anywhere in ur Secure Cntent Lcker. Stre yur crprate dcuments, attachments and mre in a secure cntainer and prtect sensitive files with user authenticatin, file encryptin, gefencing, sharing limitatins and ffline viewing restrictins. Mbile Management integrates with yur existing infrastructure t deliver cmprehensive security fr mbile . Cntrl device access t crprate , utilize ur access gateway and encrypt sensitive data t prevent data lss. Open attachments in ur Secure Cntent Lcker t maximize data lss preventin. Bring Yur Own Device (BYOD) prvides unprecedented chices ver the types f devices yu deply, withut cmprmising security. Our flexible mdel can supprt crprate-wned, emplyee-wned and shared devices. Centrally manage all devices, prtect users privacy, allw users basic administratin f their devices and secure yur crprate data sales@air-watch.cm air-watch.cm Cpyright 2013, LLC. All rights reserved.

2 Cmpany Differentiatrs The largest MDM prvider, largest R&D staff and 1,200+ emplyees Trusted by thusands f glbal, security-fcused rganizatins Recgnized as the wrld s leader in enterprise mbility A Gartner Mbile Device Management Magic Quadrant Leader Wrldwide ffices and lcalized sales and supprt teams Fast grwing glbal custmer base acrss all verticals Wrldwide supprt team and prfessinal services rganizatin Glbal relatinships with leading channel partners Our Custmers Prduct Differentiatrs First t market, same-day supprt fr mbile platfrm releases Security fcus at the cre f prduct develpment Multi-tenant, highly scalable and redundant architecture Seamless integratin with existing enterprise systems Flexible deplyments in the clud r n-premise Multiple languages supprted Mst advanced slutins at the mst cmpetitive price Prfessinal Services, Training and Supprt ffers cmprehensive training, prfessinal services and glbal supprt t ensure yur rganizatin has the resurces it needs fr a successful mbile deplyment. The Prfessinal Services team ffers the technical knwledge, industry experience and resurces t ensure a successful implementatin acrss yur rganizatin. Get up and running fast with quick start packages, and maximize the value f ur slutin with health check and supprt packs. Custmers can utilize either self-guided r instructr-led training curses and ur glbal supprt is available 24/7/365. Custmers als have access t ASK Knwledgebase resurces and a dedicated accunt manager. Abut was funded in 2003 with the belief that mbile technlgy wuld cmpletely revlutinize the way cmpanies d business. Our missin is t develp slutins that empwer cmpanies t fcus n innvative uses f mbile technlgy rather than the cmplexities f managing mbility. Based in Atlanta with ffices wrldwide, prvides enterprise mbility slutins t thusands f cmpanies arund the glbe. We Simplify Enterprise Mbility sales@air-watch.cm air-watch.cm Cpyright 2013, LLC. All rights reserved.

3 case study Infrmatics Merseyside Offers Healthcare Staff Flexible and Efficient Wrk Practices The Challenge Healthcare prviders are under increasing pressure t realize cst savings and imprve patient care. Agile wrking and htdesking are key cncepts within rganizatins trying t drive efficiencies. Healthcare prviders lk t mbile initiatives t drive savings thrugh paperless bards, which eliminate the need t print hundreds f pages f paper and allw fr greater flexibility and easier management. Electrnic medical recrds als allw fr remte view f patient data with nline strage facilities and easy data sharing. Devices, apps and cntent sharing facilities used t access sensitive patient data need t be secured. Healthcare-specific regulatins, such as limitatins n where data can be stred, als play an imprtant rle. T meet these requirements, healthcare rganizatins are turning t Enterprise Mbility Management (EMM) slutins, which include device, applicatin, cntent and management. Slutin Overview Custmer: Infrmatics Merseyside Industry: Healthcare Gegraphy: Eurpe Features: MDM, MAM, MCM Devices: 500 1,000 The Infrmatics Merseyside is an Infrmatin Management and Technlgy (IM&T) NHS shared service that supprts 11 different trusts, with 28,000 users, 18,000 IT devices and 750,000 patients acrss the Merseyside Health Ecnmy. We started t lk at MDM slutins when, as a result f ur paperless bard, mre and mre mbile devices were being deplyed nt the rganizatin netwrk, says Steven Parker, Technical Innvatins Lead at Infrmatics Merseyside. When we first started a paperless bard at Infrmatics Merseyside, we were using the devices cnfiguratin utilities t set up prfiles n devices, but befre lng, there were a lt f devices ut there and we realized that we didn t have the required security cntrl ver them, as it wasn t pssible t make any wireless changes. After evaluating a number f prviders, ffered the speed f deplyment needed thrugh clud-based services, making them the clear chice. Infrmatics Merseyside was managing devices within just 40 minutes inf@air-watch.cm air-watch.cm Cpyright 2013, LLC. All rights reserved.

4 case study Tday, Infrmatics Merseyside, thrugh its I M Mbile prgram, mves far beynd its paperless bard beginnings. The prgram allws partner rganizatins direct, mbile access t crprate and clinical systems and enables clinicians acrss the cuntry t access patient infrmatin thrugh their mbile devices. helps keep infrmatin, devices and apps secure. Furthermre, NHS plicies prevent NHS rganizatins frm string any infrmatin utside the United Kingdm, and can manage cntent acrss the partner rganizatins, preventing emplyees frm breaking the rules regarding strage and sharing. The beauty f is the fact that ur end-users haven t nticed it. And t me, that prves what a gd prduct it is. Steven Parker Technical Innvatins Lead Infrmatics Merseyside The Slutin T secure its paperless bard, Infrmatics Merseyside implemented. This implementatin allws the rganizatin t secure a fleet f devices, send updates ver-the-air and reduce the cst and time assciated with printing bard dcuments. The beauty f is the fact that ur end-users haven t nticed it. And t me, that prves what a gd prduct it is, says Steven Parker abut emplyees reactin. The remte-wipe capabilities prvide peace f mind that, shuld a device be lst r stlen, we nw have the capabilities t remve any crprate data. Thrugh s multi-tenancy capability, Infrmatics Merseyside enables its 11 reginal partner trusts t implement mbile prductivity strategies by leveraging the center f excellence prvided by the administratr. We have the ability t delegate rights, deliver cnfiguratins and put restrictins in place, says Steven Parker. Thrugh its I M Mbile initiative, Infrmatics Merseyside enables clinicians in its partner rganizatins t access patient data thrugh custm develped apps, that are deplyed t the devices and updated using s Mbile Applicatin Management (MAM) functinality. Emplyees can nw lg in frm hme and dwnlad their patient lists and details int a fully encrypted ffline frm, eliminating the need t g int the ffice befre being able t see patients inf@air-watch.cm air-watch.cm Cpyright 2013, LLC. All rights reserved.

5 Supprt Services: Green Deplyment Bundle fr the Clud Statement f Wrk (SOW) Effective: January 1 st, , LLC. All Rights Reserved. This dcument, as well as the sftware described in it, is furnished under license. The infrmatin in this manual may nly be used in accrdance with the terms f the license. This dcument shuld nt be reprduced, stred r transmitted in any frm, except as permitted by the license r by the express permissin f, LLC. Other prduct and cmpany names referenced in this dcument are trademarks and/r registered trademarks f their respective cmpanies. Green Deplyment Bundle January 2014 v1.1 Page 1 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

6 Intrductin t yur Service Agreement This service prvides fr technical supprt related t the Enterprise Mbility Management (EMM) ffering. The services prvide the capabilities as defined belw in this service descriptin (the Service r Services ). The EMM slutin allws custmers t activate, prfile, and track mbile devices and usage. This Statement f Wrk ( Service Agreement r SOW ) is entered amng yu the custmer ( yu r Custmer ) and the entity identified n yur invice fr the purchase f this Service. This Service is subject t and gverned by Custmer s separate signed EULA agreement with that explicitly authrizes the sale f this Service. By placing yur rder fr the Services r utilizing the Services and assciated sftware, yu agree t be bund by this Service Descriptin and the agreements incrprated by reference herein. If yu are entering this Service Descriptin n behalf f a cmpany r ther legal entity yu represent that yu have authrity t bind such entity t this Service Descriptin, which case yu r Custmer shall refer t such entity. This Statement f Wrk (SOW) replaces all prir versins f the Supprt Services: Green Deplyment Bundle fr the Clud Statement f Wrk. may update the cntent f the SOW frm time t time. The new versin will autmatically apply nce custmers renew their respective supprt r services package. Service Overview will prvide implementatin services cnnected with the purchase f the assciated Green Sftware/License Bundle. Deplyment will be cnducted in an hsted envirnment with integratin supprted by n- premise Clud Cnnectr (ACC) in the client s data centers. This prject accunts fr a ttal f three meetings all cnducted remtely unless agreed upn by all parties. The three meetings are defined as fllws: Meeting 1: Pre- Kick- Off. Meeting 2: Kick- Off This meeting is apprximately minutes and is designed t rient the client in wrking with Glbal Supprt Services. The meeting will cver the verall slutin including nline dcumentatin and supprt cntent, available certificatin training prgrams, implementatin activities related t bth technical setup and functinal cnfiguratin fr yur SOW, and general persn based supprt services cntact infrmatin. This meeting is apprximately minutes and is designed t cver specifics related t yur SOW. The tpics cvered are fcused n preparatin fr technical installatin f system cmpnents, n the scpe f the features available/recmmended in yur SOW, and n pre- installatin expectatins f a client s infrastructure/envirnment. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Meeting 3: Cnfiguratin and Deplyment This meeting is apprximately minutes and is designed t install the necessary technical cmpnents t cnnect a client s infrastructure t the clud, t cnfigure the recmmended features fr yur SOW, and t deply an initial pilt set f devices. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Green Deplyment Bundle January 2014 v1.1 Page 2 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

7 Service Assumptins will assist with up t 3 different device types/perating systems fr cnfiguratin and setup (e.g. ios, Andrid, and Windws). will assist with an initial deplyment f up t 5 devices. will integrate nly 1 crprate e- mail infrastructure fr an un- managed server r managed by PwerShell (e.g. n Secure E- mail Gateway). Alignment f all EMM cnfiguratins and plicy design with client s requirements is the respnsibility f client. will prvide recmmendatins and assistance. Installatin f High Availability / Disaster Recvery servers is ut- f- scpe f this SOW. One can purchase the assciated service ffering t incrprate HA/DR installatin int the scpe f a deplyment. Prcurement and installatin f hardware is the respnsibility f client. will prvide recmmendatins and assistance. Certificate usage fr authenticatin is ut- f- scpe f this SOW. One can purchase the assciated service ffering t incrprate certificate usage fr authenticatin int the scpe f a deplyment. All wrk, dcumentatin and wrk prduct(s) will be cnducted during typical, lcal business hurs and will be prvided in English. can set the cancellatin fee shuld a custmer cancel within 24 hurs f the scheduled meeting. Service Deliverables Tables Meeting 1: Pre- Kick- Off (Apprximately 30 minutes with and ) 1.1 Register fr Id n my.air- watch.cm Hw- t guide delivered in e- mail t client. t assist during meeting. 1.2 Register/Cmplete Academy: Assciate Level Certificatin training curse Hw- t guide delivered in e- mail t client. t assist during meeting. 1.3 Review Guide fr SaaS Green Bundle Custmers Guide delivered in e- mail t client. cnfirms receipt and answers initial questins. 1.4 Review Pre- Installatin Wrksheet fr SaaS Green Bundle Custmers 1.5 Review Recmmended Cnfiguratin Guide fr Green Bundle Custmers 1.6 Review Recmmended Cnfiguratin Wrksheet fr Green Bundle Custmers Wrksheet delivered in e- mail t client. cnfirms receipt and answers initial questins. Guide delivered in e- mail t client. cnfirms receipt and answers initial questins. Wrksheet delivered in e- mail t client. cnfirms receipt and answers initial questins Prvide available dates/times fr kick- ff call cnfirms via e- mail cmpletin f Meeting 1 deliverables prir t scheduling Meeting 2. Green Deplyment Bundle January 2014 v1.1 Page 3 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

8 Meeting 2: Kick- Off (Apprximately minutes with and ) 2.1 Review key success criteria fr client s deplyment t dcument. 2.2 Review Pre- Installatin Wrksheet fr SaaS Green Bundle Custmers, dwnlad/setup any required sftware/tls and review the install- ready applicatin. 2.3 Review Recmmended Cnfiguratin Guide/Wrksheet fr Green Bundle Custmers reviews with client. reviews with client the recmmended settings fr the assciated SOW. 2.4 Review applicatin management typical use- cases reviews with client 2.5 summarizes key next steps and requirements fr Meeting 3 t deliver fllw- up dcumentatin cnfirming deliverables frm Meeting 2 and next steps fr Meeting 3. Pre- Wrk fr Meeting 3: t Cmplete PRIOR t Meeting Prcure virtual and/r physical servers fr cnnectin t clud Reviewed during Meeting Cnfigure firewall and service accunts fr integratin Reviewed during Meeting Cmplete and return Pre- Installatin Wrksheet fr SaaS Green Bundle Custmers t 3.4 Run install- ready applicatin and return results t 3.5 Cmplete Academy: Assciate Level Certificatin training curse 3.6 Cmplete and return recmmended Recmmended Cnfiguratin Wrksheet fr Green Bundle Custmers t send cmpleted Pre- Installatin Requirements Wrksheet checklist t t send cmpleted install- ready applicatin results t. Recmmended, but nt required t send cmpleted recmmended cnfiguratin wrksheet. Meeting 3: Cnfiguratin and Deplyment (Apprximately minutes with and ) 3.1 Installatin f Clud Cnnectr 3.2 Demnstrate Cnsle Navigatin 3.3 Assistance uplading APNs certificate Required nly fr ios devices 3.4 Assist with setting up default Organizatin Grups with a GrupID Management f Devices in Bulk 3.5 Assistance cnfiguring Active Directry integratin: Assist with creating up t 5 users Assist with creating up t 5 administratrs Assist with adding ne user grup 3.6 Register dmain fr aut- discvery 3.7 Assist with enrlling up t 5 devices fr up t three different, supprted device Operating Systems (OS) Enrllment Green Deplyment Bundle January 2014 v1.1 Page 4 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

9 3.8 Assist with cnfiguratin f PwerShell integratin 3.9 Assist with creatin ne f each f the fllwing prfiles (if applicable): Securing the Device Passcde Restrictins (i.e. Siri, Encrypted Backups, etc.) E- mail (fr un- managed e- mail server) Wi- Fi Applicatin Catalg ( App Catalg ) 3.10 Assist creating ne f each f the fllwing Plicies (if applicable): Enrllment Restrictin Plicy (i.e. # f devices, Ownership Types, etc.) Cmpliance Plicy (i.e. Cmprised Status, Encryptin, Applicatin List, etc,) Cmpliance Plicy (i.e. Unmanaged Devices, Cmprmised Devices, Encryptin, etc.) Privacy Plicy (i.e. Cllect GPS Data, Allw Full Wipe, etc.) Terms f Use (i.e. Platfrms, Gegraphies, etc) 3.11 Assist with lading ne f each f the fllwing applicatin types (if applicable): Public Applicatin Internal Applicatin Prtecting the Enterprise Applicatins in the Enterprise VPP Applicatin 3.12 Branding the slutin (i.e. clr schemes, lg) 3.13 Assist with cnfiguring ne Reprt Subscriptin 3.14 Demnstrate the lcatin f the 'Getting Started' wizard fr future reference 3.15 Suggest an enrllment strategy fr nging slutin/prgram fr the client. Review rll ut plans and timelines t enrll remaining prductin devices 3.16 transitins client t apprpriate supprt mdel delivers SOW cmpletin materials and cntact infrmatin fr supprt. Green Deplyment Bundle January 2014 v1.1 Page 5 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

10 Supprt Services: Orange Deplyment Bundle fr the Clud Statement f Wrk (SOW) Effective: January 1 st, , LLC. All Rights Reserved. This dcument, as well as the sftware described in it, is furnished under license. The infrmatin in this manual may nly be used in accrdance with the terms f the license. This dcument shuld nt be reprduced, stred r transmitted in any frm, except as permitted by the license r by the express permissin f, LLC. Other prduct and cmpany names referenced in this dcument are trademarks and/r registered trademarks f their respective cmpanies. Orange Deplyment Bundle January 2014 v1.1 Page 1 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

11 Intrductin t yur Service Agreement This service prvides fr technical supprt related t the Enterprise Mbility Management (EMM) ffering. The services prvide the capabilities as defined belw in this service descriptin (the Service r Services ). The EMM slutin allws custmers t activate, prfile, and track mbile devices and usage. This Statement f Wrk ( Service Agreement r SOW ) is entered amng yu the custmer ( yu r Custmer ) and the entity identified n yur invice fr the purchase f this Service. This Service is subject t and gverned by Custmer s separate signed EULA agreement with that explicitly authrizes the sale f this Service. By placing yur rder fr the Services r utilizing the Services and assciated sftware, yu agree t be bund by this Service Descriptin and the agreements incrprated by reference herein. If yu are entering this Service Descriptin n behalf f a cmpany r ther legal entity yu represent that yu have authrity t bind such entity t this Service Descriptin, which case yu r Custmer shall refer t such entity. This Statement f Wrk (SOW) replaces all prir versins f the Supprt Services: Orange Deplyment Bundle fr the Clud Statement f Wrk. may update the cntent f the SOW frm time t time. The new versin will autmatically apply nce custmers renew their respective supprt r services package. Service Overview will prvide implementatin services cnnected with the purchase f the assciated Orange Sftware/License Bundle. Deplyment will be cnducted in an hsted envirnment with integratin supprted by n- premise Clud Cnnectr (ACC) and Secure Gateway (SEG) in the client s data centers. This prject accunts fr a ttal f three meetings all cnducted remtely unless agreed upn by all parties. The three meetings are defined as fllws: Ø Meeting 1: Pre- Kick- Off. This meeting is apprximately minutes and is designed t rient the client in wrking with Glbal Supprt Services. The meeting will cver the verall slutin including nline dcumentatin and supprt cntent, available certificatin training prgrams, implementatin activities related t bth technical setup and functinal cnfiguratin fr yur SOW, and general persn based supprt services cntact infrmatin. Ø Meeting 2: Kick- Off This meeting is apprximately minutes and is designed t cver specifics related t yur SOW. The tpics cvered are fcused n preparatin fr technical installatin f system cmpnents, n the scpe f the features available/recmmended in yur SOW, and n pre- installatin expectatins f a client s infrastructure/envirnment. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Ø Meeting 3: Cnfiguratin and Deplyment This meeting is apprximately minutes and is designed t install the necessary technical cmpnents t cnnect a client s infrastructure t the clud, t cnfigure the recmmended features fr yur SOW, and t deply an initial pilt set f devices. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Orange Deplyment Bundle January 2014 v1.1 Page 2 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

12 Service Assumptins will assist with up t 3 different device types/perating systems fr cnfiguratin and setup (e.g. ios, Andrid, and Windws). will assist with an initial deplyment f up t 5 devices. will integrate nly 1 crprate e- mail infrastructure. Alignment f all EMM cnfiguratins and plicy design with client s requirements is the respnsibility f client. will prvide recmmendatins and assistance. Installatin f High Availability / Disaster Recvery servers is ut- f- scpe f this SOW. One can purchase the assciated service ffering t incrprate HA/DR installatin int the scpe f a deplyment. Prcurement and installatin f hardware is the respnsibility f client. will prvide recmmendatins and assistance. Certificate usage fr authenticatin is ut- f- scpe f this SOW. One can purchase the assciated service ffering t incrprate certificate usage fr authenticatin int the scpe f a deplyment. All wrk, dcumentatin and wrk prduct(s) will be cnducted during typical, lcal business hurs and will be prvided in English. can set the cancellatin fee shuld a custmer cancel within 24 hurs f the scheduled meeting. Service Deliverables Tables Meeting 1: Pre- Kick- Off (Apprximately 30 minutes with and ) 1.1 Register fr Id n my.air- watch.cm Hw- t guide delivered in e- mail t client. t assist during meeting. 1.2 Register/Cmplete Academy: Assciate Level Certificatin training curse Hw- t guide delivered in e- mail t client. t assist during meeting. 1.3 Review Guide fr SaaS Orange Bundle Custmers Guide delivered in e- mail t client. cnfirms receipt and answers initial questins. 1.4 Review Pre- Installatin Wrksheet fr SaaS Orange Bundle Custmers 1.5 Review Recmmended Cnfiguratin Guide fr Orange Bundle Custmers 1.6 Review Recmmended Cnfiguratin Wrksheet fr Orange Bundle Custmers Wrksheet delivered in e- mail t client. cnfirms receipt and answers initial questins. Guide delivered in e- mail t client. cnfirms receipt and answers initial questins. Wrksheet delivered in e- mail t client. cnfirms receipt and answers initial questins Prvide available dates/times fr kick- ff call cnfirms via e- mail cmpletin f Meeting 1 deliverables prir t scheduling Meeting 2. Orange Deplyment Bundle January 2014 v1.1 Page 3 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

13 Meeting 2: Kick- Off (Apprximately minutes with and ) 2.1 Review key success criteria fr client s deplyment t dcument. 2.2 Review Pre- Installatin Wrksheet fr SaaS Orange Bundle Custmers, dwnlad/setup any required sftware/tls and review the install- ready applicatin. 2.3 Review Recmmended Cnfiguratin Guide/Wrksheet fr Orange Bundle Custmers reviews with client. reviews with client the recmmended settings fr the assciated SOW. 2.4 Review applicatin management typical use- cases reviews with client 2.5 summarizes key next steps and requirements fr Meeting 3 t deliver fllw- up dcumentatin cnfirming deliverables frm Meeting 2 and next steps fr Meeting 3. Pre- Wrk fr Meeting 3: t Cmplete PRIOR t Meeting Prcure virtual and/r physical servers fr cnnectin t clud Reviewed during Meeting Cnfigure firewall and service accunts fr integratin Reviewed during Meeting Cmplete and return Pre- Installatin Wrksheet fr SaaS Orange Bundle Custmers t 3.4 Run install- ready applicatin and return results t 3.5 Cmplete Academy: Assciate Level Certificatin training curse 3.6 Cmplete and return recmmended Recmmended Cnfiguratin Wrksheet fr Orange Bundle Custmers t send cmpleted Pre- Installatin Requirements Wrksheet checklist t t send cmpleted install- ready applicatin results t. Recmmended, but nt required t send cmpleted recmmended cnfiguratin wrksheet. Meeting 3: Cnfiguratin and Deplyment (Apprximately minutes with and ) 3.1 Installatin f Clud Cnnectr (ACC) 3.2 Installatin f Secure Gateway (SEG) 3.3 Demnstrate Cnsle Navigatin 3.4 Assistance uplading APNs certificate Required nly fr ios devices 3.5 Assist with setting up default Organizatin Grups with a GrupID Management f Devices in Bulk 3.6 Assistance cnfiguring Active Directry integratin: Assist with creating up t 5 users Assist with creating up t 5 administratrs Assist with adding ne user grup 3.7 Register dmain fr aut- discvery Orange Deplyment Bundle January 2014 v1.1 Page 4 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

14 3.8 Assist with enrlling up t 5 devices fr up t three different, supprted device Operating Systems (OS) 3.9 Assist with creatin ne f each f the fllwing prfiles (if applicable): Enrllment Securing the Device Passcde Restrictins (i.e. Siri, Encrypted Backups, etc.) E- mail Wi- Fi Applicatin Catalg ( App Catalg ) 3.10 Assist creating ne f each f the fllwing Plicies (if applicable): Enrllment Restrictin Plicy (i.e. # f devices, Ownership Types, etc.) Cmpliance Plicy (i.e. Cmprised Status, Encryptin, Applicatin List, etc.) Cmpliance Plicy (i.e. Unmanaged Devices, Cmprmised Devices, Encryptin, etc.) Privacy Plicy (i.e. Cllect GPS Data, Allw Full Wipe, etc.) Terms f Use (i.e. Platfrms, Gegraphies, etc) 3.11 Assist with lading ne f each f the fllwing applicatin types (if applicable): Public Applicatin Internal Applicatin Prtecting the Enterprise Applicatins in the Enterprise VPP Applicatin 3.12 Branding the slutin (i.e. clr schemes, lg) 3.13 Assist with cnfiguring ne Reprt Subscriptin 3.14 Demnstrate the lcatin f the 'Getting Started' wizard fr future reference 3.15 Suggest an enrllment strategy fr nging slutin/prgram fr the client. Review rll ut plans and timelines t enrll remaining prductin devices 3.16 transitins client t apprpriate supprt mdel delivers SOW cmpletin materials and cntact infrmatin fr supprt. Orange Deplyment Bundle January 2014 v1.1 Page 5 f 5 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

15 Supprt Services: Blue Deplyment Bundle fr the Clud Statement f Wrk (SOW) Effective: January 1 st, , LLC. All Rights Reserved. This dcument, as well as the sftware described in it, is furnished under license. The infrmatin in this manual may nly be used in accrdance with the terms f the license. This dcument shuld nt be reprduced, stred r transmitted in any frm, except as permitted by the license r by the express permissin f, LLC. Other prduct and cmpany names referenced in this dcument are trademarks and/r registered trademarks f their respective cmpanies. Blue Deplyment Bundle January 2014 v1.1 Page 1 f 6 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

16 Intrductin t yur Service Agreement This service prvides fr technical supprt related t the Enterprise Mbility Management (EMM) ffering. The services prvide the capabilities as defined belw in this service descriptin (the Service r Services ). The EMM slutin allws custmers t activate, prfile, and track mbile devices and usage. This Statement f Wrk ( Service Agreement r SOW ) is entered amng yu the custmer ( yu r Custmer ) and the entity identified n yur invice fr the purchase f this Service. This Service is subject t and gverned by Custmer s separate signed EULA agreement with that explicitly authrizes the sale f this Service. By placing yur rder fr the Services r utilizing the Services and assciated sftware, yu agree t be bund by this Service Descriptin and the agreements incrprated by reference herein. If yu are entering this Service Descriptin n behalf f a cmpany r ther legal entity yu represent that yu have authrity t bind such entity t this Service Descriptin, which case yu r Custmer shall refer t such entity. This Statement f Wrk (SOW) replaces all prir versins f the Supprt Services: Blue Deplyment Bundle fr the Clud Statement f Wrk. may update the cntent f the SOW frm time t time. The new versin will autmatically apply nce custmers renew their respective supprt r services package. Service Overview will prvide implementatin services cnnected with the purchase f the assciated Blue Sftware/License Bundle. Deplyment will be cnducted in an hsted envirnment with integratin supprted by n- premise Clud Cnnectr (ACC), Secure Gateway (SEG) and Mbile Access Gateway (MAG) in the client s data centers. This prject accunts fr a ttal f five meetings all cnducted remtely unless agreed upn by all parties. The five meetings are defined as fllws: Ø Meeting 1: Pre- Kick- Off. This meeting is apprximately minutes and is designed t rient the client in wrking with Glbal Supprt Services. The meeting will cver the verall slutin including nline dcumentatin and supprt cntent, available certificatin training prgrams, implementatin activities related t bth technical setup and functinal cnfiguratin fr yur SOW, and general persn based supprt services cntact infrmatin. Ø Meeting 2: Kick- Off This meeting is apprximately minutes and is designed t cver specifics related t yur SOW. The tpics cvered are fcused n preparatin fr technical installatin f system cmpnents, n the scpe f the features available/recmmended in yur SOW, and n pre- installatin expectatins f a client s infrastructure/envirnment. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Ø Meeting 3: Pre- Install Verificatin This meeting is apprximately minutes and is designed t ensure the pre- installatin requirements have been cmpleted fr the system cmpnents. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Ø Meeting 4: Cnfiguratin and Deplyment This meeting is apprximately 240 minutes and is designed t install the necessary technical cmpnents t deply in a client s infrastructure, t cnfigure the recmmended features fr yur SOW, and t deply an initial pilt set f devices. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Blue Deplyment Bundle January 2014 v1.1 Page 2 f 6 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

17 Meeting 5: Checkpint This meeting is apprximately 60 minutes and is designed t review a client s remaining questins and cnfiguratin items. This meeting is subject t cancellatin fees shuld a custmer cancel within 24 hurs f the scheduled meeting. Service Assumptins will assist with up t 3 different device types/perating systems fr cnfiguratin and setup (e.g. ios, Andrid, and Windws). will assist with an initial deplyment f up t 5 devices. will integrate nly 1 crprate e- mail infrastructure. Alignment f all EMM cnfiguratins and plicy design with client s requirements is the respnsibility f client. will prvide recmmendatins and assistance. Installatin f High Availability / Disaster Recvery servers is ut- f- scpe f this SOW. One can purchase the assciated service ffering t incrprate HA/DR installatin int the scpe f a deplyment. Prcurement and installatin f hardware is the respnsibility f client. will prvide recmmendatins and assistance. Certificate usage fr authenticatin is ut- f- scpe f this SOW. One can purchase the assciated service ffering t incrprate certificate usage fr authenticatin int the scpe f a deplyment. All wrk, dcumentatin and wrk prduct(s) will be cnducted during typical, lcal business hurs and will be prvided in English. can set the cancellatin fee shuld a custmer cancel within 24 hurs f the scheduled meeting. Service Deliverables Tables Meeting 1: Pre- Kick- Off (Apprximately 30 minutes with and ) 1.1 Register fr Id n my.air- watch.cm Hw- t guide delivered in e- mail t client. t assist during meeting. 1.2 Register/Cmplete Academy: Assciate Level Certificatin training curse Hw- t guide delivered in e- mail t client. t assist during meeting. 1.3 Review Guide fr Blue Bundle Custmers Guide delivered in e- mail t client. cnfirms receipt and answers initial questins. 1.4 Review Pre- Installatin Wrksheet fr Clud Blue Bundle Custmers 1.5 Review Recmmended Cnfiguratin Guide fr Blue Bundle Custmers 1.6 Review Recmmended Cnfiguratin Wrksheet fr Blue Bundle Custmers Wrksheet delivered in e- mail t client. cnfirms receipt and answers initial questins. Guide delivered in e- mail t client. cnfirms receipt and answers initial questins. Wrksheet delivered in e- mail t client. cnfirms receipt and answers initial questins. Blue Deplyment Bundle January 2014 v1.1 Page 3 f 6 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

18 1.7 Prvide available dates/times fr kick- ff call cnfirms via e- mail cmpletin f Meeting 1 deliverables prir t scheduling Meeting 2. Meeting 2: Kick- Off (Apprximately minutes with and ) 2.1 Review key success criteria fr client s deplyment t dcument. 2.2 Review Pre- Installatin Wrksheet fr Clud Blue Bundle Custmers, dwnlad/setup any required sftware/tls and review the install- ready applicatin. reviews with client. 2.3 Review Recmmended Cnfiguratin Guide/Wrksheet fr Blue Bundle Custmers. reviews with client the recmmended settings fr the assciated SOW. 2.4 Review applicatin management typical use- cases reviews with client 2.5 summarizes key next steps and requirements fr Meeting 3 t deliver fllw- up dcumentatin cnfirming deliverables frm Meeting 2 and next steps fr Meeting 3. Pre- Wrk fr Meeting 3: t Cmplete PRIOR t Meeting Prcure virtual and/r physical servers fr cnnectin t clud Reviewed during Meeting Cnfigure firewall and service accunts fr integratin Reviewed during Meeting Cmplete and return Pre- Installatin Wrksheet fr Clud Blue Bundle Custmers t 3.4 Run install- ready applicatin and return results t 3.5 Cntinue Academy: Assciate Level Certificatin training curse 3.6 Cntinue cmpleting Recmmended Cnfiguratin Wrksheet fr Blue Bundle Custmers t send cmpleted pre- install checklist t t send cmpleted install- ready applicatin results t. Recmmended, but nt required t cntinue cmpleting recmmended cnfiguratin wrksheet. Meeting 3: Pre- Installatin Verificatin (Apprximately 30 minutes with and ) 3.7 Validate all items in pre- install requirements 3.8 Schedule Installatin/Cnfiguratin Meeting 4 Pre- Wrk fr Meeting 4: t Cmplete PRIOR t Meeting Cntinue Academy: Assciate Level Certificatin training curse Recmmended, but nt required Blue Deplyment Bundle January 2014 v1.1 Page 4 f 6 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

19 4.2 Cmplete and return Recmmended Cnfiguratin Wrksheet fr Blue Bundle Custmers t send cmpleted recmmended cnfiguratin wrksheet. Meeting 4: Cnfiguratin and Deplyment (Apprximately 240 minutes with and ) 4.3 Installatin f Enterprise Integratin Service server OPTIONAL: Only needed if a multi- server deplyment 4.4 Installatin f Secure Gateway (SEG) 4.5 Installatin f Mbile Access Gateway (MAG) 4.6 Demnstrate Cnsle Navigatin 4.7 Assistance uplading APNs certificate Required nly fr ios devices 4.8 Assist with setting up default Organizatin Grups with a GrupID Management f Devices in Bulk 4.9 Assistance cnfiguring Active Directry integratin: Assist with creating up t 5 users Assist with creating up t 5 administratrs Assist with adding ne user grup 4.10 Register dmain fr aut- discvery 4.11 Assist with enrlling up t 5 devices fr up t three different, supprted device Operating Systems (OS) 4.12 Assist with creatin ne f each f the fllwing prfiles (if applicable): Passcde Restrictins (i.e. Siri, Encrypted Backups, etc.) E- mail (fr un- managed e- mail server) Wi- Fi Applicatin Catalg ( App Catalg ) 4.13 Assist creating ne f each f the fllwing Plicies (if applicable): Enrllment Restrictin Plicy (i.e. # f devices, Ownership Types, etc.) Cmpliance Plicy (i.e. Cmprised Status, Encryptin, Applicatin List, etc,) Cmpliance Plicy (i.e. Unmanaged Devices, Cmprmised Devices, Encryptin, etc.) Privacy Plicy (i.e. Cllect GPS Data, Allw Full Wipe, etc.) Terms f Use (i.e. Platfrms, Gegraphies, etc) 4.14 Assist with lading ne f each f the fllwing applicatin types (if applicable): Public Applicatin Internal Applicatin VPP Applicatin 4.15 Enable App Reputatin Scanning Enrllment Securing the Device Prtecting the Enterprise Applicatins in the Enterprise 4.16 Assist creating ne Cntent Categry Manage Cntent in the Enterprise Blue Deplyment Bundle January 2014 v1.1 Page 5 f 6 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.

20 4.17 Assist cnfiguring ne Cntent Repsitry 4.18 Assist cnfiguring Brwser Settings Secure Brwsing 4.29 Assist cnfiguring Bkmarks 4.20 Assist cnfiguratin Wrkspace fr ne device Operating System (ios r Andrid) 4.21 Branding the slutin (i.e. clr schemes and lg) 4.22 Assist with cnfiguring ne Reprt Subscriptin 4.23 Demnstrate the lcatin f the 'Getting Started' wizard fr future reference 4.24 Suggest an enrllment strategy fr nging slutin/prgram fr the client. Review rll ut plans and timelines t enrll remaining prductin devices Pre- Wrk fr Meeting 5: t Cmplete PRIOR t Meeting Cmpile list f remaining questins and cnfiguratins t send cnslidate questins t Meeting 5: Checkpint (Apprximately 60 minutes with and ) 5.2 Review answers t cmpiled questins 5.3 Cnfigure any remaining identified settings 5.4 transitins client t apprpriate supprt mdel delivers SOW cmpletin materials and cntact infrmatin fr supprt. Blue Deplyment Bundle January 2014 v1.1 Page 6 f 6 Cpyright 2014, LLC. All rights reserved. Prprietary & Cnfidential.