Infrastructure Management Services (IMS)

Transcription

1 Infrastructure Management Services (IMS)

2 Table f Cntents Sr. N. Particulars Page N. 1 Abut Us 3 2 Infrastructure Management Services (IMS) 6 3 Remte Supprt Centre 8 4 Wrkplace Supprt 10 5 Data Centre Services 11 6 Managed Maintenance Services 13 7 Server and Netwrk Supprt 14 8 Rll Out & One Time Slutins (ROOT) 15 9 Virtualisatin Slutins 17 Page 2 f 18

3 Abut Us Established in 1983, PCS is a celebrated Indian IT slutins prvider, delivering cutting-edge and innvative slutins that are tailred fr yur business bjectives. With a glbal presence in ver 20 Offices, 30 Service Centers alng with 200+ direct pint f presence acrss India, we help yu enhance business perfrmance by leveraging prven prcesses and technlgy slutins. Creating Business Value PCS has decades f experience in delivering unparalleled custmer delight thrugh a distinctive business mdel. Our mdel functins n : Unique Pr-Custmer Apprach Our client engagement transcends beynd business assciatins. We cnsider ur clients as ur partners, and ffer flexible engagement mdels t create maximum value. Our teams wrk with yu t understand yur business gals and requirements, t help yu cst-effectively streamline yur peratinal efficiency and prductivity, and achieve cmpetitive edge. At PCS, custmer satisfactin is f utmst imprtance. Leveraging ur culture f thught leadership and cnstructive ideatin, we explre unique and nvel slutins t ensure we exceed yur expectatins. A testimny t this is ur wide clientele f prestigius Blue-chip and Frtune 500 cmpanies. Page 3 f 18

4 Glbal Partnerships fr NextGen Slutins We believe that tw is better than ne. This is why we establish lng-lasting partnerships with the leaders in the field f technlgy t keep abreast f the evlving market dynamics and glbal trends. Thrugh symbitic relatinships, we ensure that ur prducts and services are cutting-edge, aligned fr the next generatin market. We understand yur challenges and wrk with yu t deliver cst-effective and pragmatic slutins that meet nt nly yur current requirements, but als yur future bjectives. Quality Excellence We believe in achieving highest quality in all ur peratins and functins. T ensure superir quality in every parameter f ur deliverables, we ensure that ur business mdels surpass and create new glbal industry benchmarks. Our prcesses cmply with internatinal best practices such as ITIL (Infrmatin Technlgy Infrastructure Library). In additin, ur peratins have been ISO certified fr excellence in quality, services and security: ISO : IT Service Management ISO : Infrmatin Security ISO 9001:2008 : Quality Management Systems Our Key Strengths Glbal presence Over 3 decades f experience in delivering business-critical, custmized, cst-effective slutins IT expertise acrss dmains BFSI, Manufacturing, Media, Retail, Healthcare, Energy, Transprtatin, etc. Wide spectrum f service areas Expert talent pl f prfessinal and experienced engineers Unmatched Services - ISO Certified Rbust Infrmatin Security ISO Certified Excellence in Quality ISO 9001:2008 Certified Page 4 f 18

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6 Infrastructure Management Services (IMS) In the era f virtualizatin, big data and mbility, businesses face a crucial demand fr innvative IT envirnments that are highly respnsive and flexible, delivering faster and accurate results. PCS ffers a range f slutins t help yu leverage existing IT assets, emerging technlgies and new market trends, t design, build, and maintain a secure IT landscape with ptimal perfrmance and enhanced efficiencies. We help yu identify and eliminate pain pints, variabilize csts and create greater business value. With ur New-Age Infrastructure Management Services (IMS) and flexible engagement mdels, yu can ensure peratinal excellence, high availability and scalability, thereby maximizing returns n critical IT investments: Flexible Delivery Mdel At PCS, ur clients are ur partners. We strive twards creating maximum business value by ffering flexible delivery mdels. Thrugh ur delivery mdels, we prvide best-in-class Infrastructure Management Services (IMS) t help yu streamline peratins, reduce csts, mitigate risks and ensure a highly secure and available IT envirnment. Yu can chse a mdel best suited t yur business bjectives and requirements: 1. On-Site Mdel 2. Remte Mdel 3. Hybrid Mdel PCS Flexible Delivery Mdels Page 6 f 18

7 The PCS Advantage: Natinwide supprt netwrk Rich talent pl f certified engineers acrss hardware and sftware technlgies and OEM platfrms Prven expertise, dmain-specific capabilities in managing cmplex IT infrastructure landscapes Unique prcess-based service delivery apprach, fr cnsistent results acrss lcatins Implementatin f internatinal best practices, ITIL (Infrmatin Technlgy Infrastructure Library) fr service delivery Strng prject management skills Successful prject executin fr clients large crprate rganizatins and Navratnas (PSUs) f India Cntinuus in-huse training t keep abreast f the new technlgies Page 7 f 18

8 Remte Supprt Centre Businesses perate in highly vlatile and dynamic envirnments, psing the need fr a rbust and streamlined IT infrastructure that delivers efficient as well as cst-effective results. PCS Remte Supprt Center prvides yu the freedm t fcus n missin-critical cre functins and strategies, while driving peratinal excellence and cst advantage. We help yu effectively mnitr, measure, evaluate, and ptimize the perfrmance f varius elements f yur IT landscape. Our Remte Supprt Center emplys Detect Interpret Ntify Perfrm apprach fr every task t create an Operatinal Bridge framewrk. It features an integrated Unified Service Desk and CRM (Custmer Relatinship Management) tl t prvide a single pint f cntact fr managing wrk rders. We als prvide an individual dashbard fr each custmer t mnitr and evaluate ur services. The built-in escalatin matrix allws bth hrizntal and vertical escalatin depending n the nature f the incidents. A unified dashbard is als prvided t the service delivery team t evaluate the health f assets managed by each delivery grup. PCS Remte Supprt Center Services PCS Remte Supprt Center Services & Features Page 8 f 18

9 The PCS Advantage State-f-the-Art Netwrk Operatins Center (NOC) fr Offshre IT Infrastructure Management Services SLA Driven Engagement Mdels (24x7) Deep Dive Analysis & Cmprehensive Reprting Capabilities ISO Certified (IT Service Management Standard) ISO Certified (Infrmatin Security Standard) Page 9 f 18

10 Wrkplace Supprt T keep apace f the mdern technlgy trends, such as clud cmputing and Bring Yur Own Device (BYOD), there is a need t establish smarter and mre cllabrative wrkplace fr the NextGen wrkfrce. PCS ffers agile and end-t-end wrkplace supprt t help yu integrate yur wrkplace with yur IT technlgy strategy. We enable yur wrkfrce t deliver high-quality business results, by mnitring, standardizing and ptimizing yur services fr reduced csts and enhanced efficiencies. Thrugh a user-riented apprach in ur wrkplace supprt services, we fcus n enabling efficient task management and prblem slving with respect t the rganizatinal envirnment. Our wrkplace supprt services ensure that technlgy is a highly available and uninterrupted backgrund tl that supprts yur wrkfrce cntinuusly. Yu can therefre cncentrate n cnsistently creating unmatched business value fr yur custmers, ensuring custmer delight. PCS Wrkplace Supprt Services & Service Management Prcess The PCS Advantage Agile, Integrated, Cmprehensive Wrkplace Supprt User-Oriented Apprach fr Prmpt Reslutin f Issues Reduced Csts, Enhanced Efficiency Page 10 f 18

11 Data Centre Services With technlgy becming mre and mre ubiquitus, new-age data centers with innvative designs are the need f the hur. PCS ffers pragmatic Data Center Services t ensure peratinal excellence, business cntinuity and enhanced prcess efficiency. With a fcus n ptimized perfrmance and high security, we help yu design, implement, maintain and audit data center infrastructure, aligned t yur business strategies and gals. With in-depth industry knw-hw and access t the latest technlgy, we have designed custmized data center slutins fr clients acrss the wrld. We have rich expertise and experience in designing state-fthe-art data centers and disaster recvery (DR) sites t ensure reliability, agility and resiliency and lnger life f yur IT infrastructure. PCS Data Center Services Page 11 f 18

12 The PCS Advantage Designed & Implemented Wrld-Class Data Center and DR Sites Acrss the Glbe In-Huse Talent Pl with Rich Experience and Prven Expertise Access t State-f-the-Art Technlgy and Mdern Industry Trends Large Number f Delighted Custmers Page 12 f 18

13 Managed Maintenance Services In this era, IT infrastructure is the backbne f every business. Any failure in the equipment, especially unanticipated can lead t significant lss f resurces and prductivity. PCS prvides cmprehensive Managed Maintenance Services t help yu ensure uninterrupted prductivity, ptimized perfrmance and high efficiency. We prvide bth preventive and remedial maintenance services, including basic installatin, repair, hardware ptimizatin and cntract maintenance. Our service fferings include: Installatin, hardware ptimizatin Preventive maintenance fr equipment as per the cntract Preventive maintenance f critical equipment during shutdwn Replacement r repairing f parts f equipment Centralized spares management Equipment carry-in We have multi-oem supprt capabilities t ensure hassle-free services fr a brad spectrum f equipment and envirnments. With ur managed maintenance services, yu can therefre cntrl and reduce csts, eliminate dwntime, and fcus n cre functins and strategies fr gaining a business advantage. The PCS Advantage Delighted Custmers frm SMBs t Crprate Organizatins Multi-OEM Supprt Capabilities Wide Gegraphical Reach fr Quick Scalability Increased Time-Savings & Cst-Savings Page 13 f 18

14 Server and Netwrk Supprt Server and netwrk infrastructure is the hub f every rganizatin, string critical data and supprting everyday activities. Businesses are fcusing n strengthening the server and netwrk infrastructure t drive grwth and efficiency. Hwever, with newer technlgies and diverse lcatins, managing server and netwrk infrastructure can be challenging. PCS helps yu practively manage yur servers and netwrks, ensuring reduced dwntime, ptimized capacity, and high data security. Our Server and Netwrk Management services reduce energy cnsumptin and capital csts by helping yu cnslidate existing and underutilized servers and mve t hsted/clud-based mdel. Be it cmpliance f server and netwrk management with industry best practices r imprving visibility and availability f netwrk activities, PCS helps yu eliminate all pain pints. Thrugh the fllwing services, we help yu transfrm yur server and netwrk infrastructure int mre manageable, resilient, efficient and secure envirnment: Cmplete Netwrk Prtectin Netwrk Mnitring Firewall Management Bandwidth Utilizatin Analysis Patch Management Anti-Virus & Anti-Spyware Management Onsite Supprt Remte Supprt On-Demand Supprt With ur services, yu can maintain and secure yur servers and netwrks, ensuring maximum return n yur IT investments. The PCS Advantage Maximized Uptime, Optimized Perfrmance, High Security Cmprehensive Service Offering Dmain Expertise Reduced Csts & Energy Cnsumptin All Pain Pints Eliminated High ROI Page 14 f 18

15 Rll Out & One Time Slutins (ROOT) T ensure the deplyment f infrastructure technlgy within the specified resurces, a strategic technlgy partner is crucial. PCS is the technlgy leader in Rll Out & One-Time (ROOT) Slutins, deplying multi-site, multi-service and multi-technlgy rlluts fr retail, BFSI, Telecm and varius ther cmmercial as well as gvernment rganizatins. We leverage prven prcesses and methdlgies, and the expertise f ur nsite technicians t rllut infrastructure technlgy n a natinwide scale. Frm quick and accurate knwledge transfer, t successful installatin and supprt, we prvide end-t-end ROOT services. ROOT Services Apprach PCS ROOT Service Methdlgy We have a prfessinal and dedicated ROOT Services team, ensuring seamless crdinatin f myriad functins, frm needs analysis and planning t pilt and executin. We ensure that all the cntract and prject requirements are met, by using structured apprach and rapid deplyment timeframes. Our team prvides supprt even after deplyment f the rlluts, emplying well-defined prcesses fr high-quality prject perfrmance. Page 15 f 18

16 The PCS Advantage 100% Custmer Satisfactin PCS ROOT Services Team Single-Surce fr Multi-Site, Multi-Service, Multi-Technlgy Rlluts Reduced Csts, Accelerated Prject Deplyment Flexible & Scalable, Natinwide Rlluts On-Time, On-Budget Delivery Every Time Real-Time Status Reprting In-Prcess Quality Cntrl Page 16 f 18

17 Virtualisatin Slutins With the advent f clud cmputing, businesses are transfrming their infrastructure t virtual envirnments t streamline peratins and enhance efficiencies. PCS leverages its rich expertise and dmain knwledge t help yu virtualize yur IT infrastructure. We ffer cmprehensive Virtualizatin Slutins that eliminate pain pints, mitigate risks, and reduce csts. We have a dedicated team f prfessinals with in-depth knwledge in industry standards and best practices. Our team ensures stringent cmpliance t internatinal guidelines fr maximized perfrmance. PCS Virtualizatin Services Page 17 f 18

18 We ffer the fllwing virtualizatin services: Server Virtualizatin Desktp Virtualizatin Strage Virtualizatin Operating System-Level Virtualizatin Netwrk Virtualizatin With ur virtualizatin services, yu can ensure a mre centralized, efficient and secure client envirnment. This enables yu t enhance respnsiveness t changes in requirements, and gain a cmpetitive edge. The PCS Advantage Cmprehensive Virtualizatin Services Dedicated Team f Prfessinals Enhanced Efficiency, Security, Respnsiveness ISO Certified (IT Service Management Standard) ISO Certified (Infrmatin Security Standard) Page 18 f 18