State of Wisconsin DET Dedicated Virtual Host Services Offering Definition

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1 State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin

2 Dcument Revisin Histry Date Versin Creatr Ntes 10/29/ Phil Staley Initial draft 11/3/ Phil Staley Ryan McKee Secnd draft 1/24/ Phil Staley Final draft fr external review 08/29/ /10/ Lisa Jrgensen Lisa Jrgensen Mdifying t add DVHS Remte ptin Remved AMVS frm SOD descriptin

3 Table f Cntents Intrductin... 4 What Is Included... 4 What Is Nt Included... 4 Benefits... 5 Service Descriptin... 5 Service Offering Review Plicy... 7 Rles and Respnsibilities... 8 Business Cntinuity... 8 Mnitring... 8 Hw Services Are Charged... 8 Cst-Saving Tips... 8 Ntes:... 8 Dedicated Virtual Hst Service Offering Definitin 3 Last Updated: 2/10/2012 9:04:00 AM

4 Intrductin Dedicated Virtual Hst Services (DVHS) is a DET managed service that is a supplement t DET s current applicatin hsting, Agency Managed Applicatin Service (AMAS), AMAS-Hsted, and Agency Managed Virtual Services (AMVS) services. This service is based n tw implementatins; ne lcalized t the DET data centers and the secnd, a Dedicated Virtual Hst Services Remte (DVHS-R), fr remte sites. DVHS prvides individual agencies with the ptin t deply their applicatins and virtual guest servers n dedicated, clustered virtual hst hardware reserved fr the exclusive use f their agency. These dedicated virtual hsts are tailred t the agency s specific needs, allwing persnalized capacity management, islatin frm ther agency s wrklads, mre detailed mnitring, and greater transparency cmpared t the general purpse, shared virtual hst envirnments. DVHS-R prvides service specific t sites that require remte server hardware. It prvides individual agencies with the ability t deply their remte server applicatins (generally, File, Print and Active Directry) t either a Single Functin guest t Hst r a Multi-Functin guest t Hst architecture, thereby allwing fr mre granular administratin and greater licensing flexibility, ptential netwrk segregatin and wrklad islatin. Images can als be maintained n the remte hst allwing fr greater efficiency f image maintenance. In additin t these benefits, the rate fr this service may be mre cst-effective when cmpared t the general purpse, shared virtual hst envirnments and the dedicated remte server envirnments. It is based n the number f dedicated virtual hsts and guest servers rather than the number f virtual CPUs and memry allcatin as is the case tday in the general purpse, shared envirnments. Individual guests running in a DVHS and DVHS-R envirnment can still subscribe t ther DET service fferings, such as AMAS, but are billed differently (see Hw Services Are Charged at the end f this dcument). What Is Included Dedicated virtual hst hardware and hypervisr sftware cnfigured fr ptimal peratin f agency systems based upn capacity, perfrmance, and/r licensing requirements Management f all physical aspects f the envirnment including the server hardware, netwrk cnnectivity, etc. Delegated, near real-time perfrmance view f the virtual hst hypervisr and virtual guest server Netwrk islatin t agency defined netwrk segments Direct assigned resurce allcatin mdificatins thrugh the DET service request prcess. Sftware licensing fr guest server perating system(s). See the Technical Reference Mdel fr current supprted OS versins) Mnthly capacity reprt What Is Nt Included Dedicated Virtual Hst Service 4 Last Updated: 2/10/2012 9:04:00 AM

5 Agency delegatin t manage resurce assignment t the virtual hsts r guests All sftware licensing, nt included abve r in the service ffering f the guest OS. Benefits Billing based n the life cycle cst f the virtual hst hardware and quantity f deplyed virtual guests Mre clsely mnitred capacity management Delegated, near real-time perfrmance view f the virtual hst hypervisr and virtual guest server Greater licensing flexibility Netwrk segregatin Wrklad islatin Service Descriptin The Dedicated Virtual Hst Services (DVHS) prvides individual agencies the ptin t deply their systems n dedicated virtual hst hardware running virtual guest servers, tailred t the needs f that single agency. Billing is based n the life cycle cst f the virtual hst hardware and hst sftware rather than rates based n the allcated number f virtual CPUs and memry allcatin. The Dedicated Virtual Hst Services Remte (DVHS-R) prvides individual agencies with the ability t deply their remte server applicatins (generally, File, Print and Active Directry) t either a Single Functin guest t Hst r a Multi-Functin guest t Hst architecture, thereby allwing fr mre granular administratin f the File and Print servers, smething that is nt available with the current multi-functin physical server design. Billing is based n the life cycle f the virtual hst hardware and hst sftware. The DVHS and DVHS-R designs can accmmdate any f the DET service mdels. The DVHS and DVHS-R services d nt replace r supersede the rles and respnsibilities included in the service mdel f the guest server (AMAS, AMAS- Hsted, IIS, Websphere, SQL, etc.) Fr example, an agency may chse t migrate an existing multi-server applicatin supprted under a different service ffering and run it n their dedicated virtual hsts alng with ther agency managed applicatins currently running under the AMAS service ffering. DVHS Architecture The DVHS architecture is designed arund a three-layer sftware structure, cmbined with multiple virtual hsts, t frm a dedicated cluster f resurces. Dedicated Virtual Hst Service 5 Last Updated: 2/10/2012 9:04:00 AM

6 Clustered virtual hsts are required t realize the benefits f virtual technlgy: Prvide guest server lad balancing and failver Perfrm live guest migratins between virtual hsts with zer dwntime, undetectable t the user. Cntinuusly and autmatically ptimize guest servers within resurce pls. Perfrm scheduled hardware maintenance withut scheduling dwntime and disrupting business peratins. Practively mve virtual machines away frm failing r underperfrming servers. The minimum cluster size is tw virtual hsts. Additinal hsts may be required depending n the specific capacity and perfrmance needs f the agency. N+1 (Need + 1) must be maintained at all times as determined by the mnthly capacity reprts. If capacity reaches 70% fr vcpu r vram, discussins will ccur between DET and the Agency t determine a curse f actin. VM allcatin changes culd be made r additinal dedicated virtual hsts culd be prcured as needed. Cnfiguratin f the hst hypervisr will be the respnsibility f DET. Again, depending n the type f service ffering the individual guest server utilizes, management and licensing f the applicatin server r ther sftware in higher layers f the technlgy stack will be the respnsibility f the agency r DET. Management f the actual applicatin cde and cmpnents is the respnsibility f the agency. DVHS-R Architecture The DVHS-R architecture is designed arund a three-layer sftware structure running n Windws 2008 Enterprise Server with either a Single Functin guest t Hst r a Multi- Functin guest t Hst architecture, thereby allwing fr mre granular administratin f the File and Print servers. This als allws fr islatin f the Active Directry server s that DET can manage the security f that applicatin withut inhibiting management f the File and Print servers. Dedicated Virtual Hst Service 6 Last Updated: 2/10/2012 9:04:00 AM

7 The Dedicated Virtual Hst Services relieves agencies f the cncern fr management f hardware, warranty, and assciated infrastructure required t supprt the hsted server systems; it becmes the respnsibility f DET in the management f the Virtual Infrastructure (VI) built t supprt the hsted guest server systems. DET is prviding a VI fr the hsting f virtual servers. Benefits f the VI: Lwer perating system licensing csts Fr example, Micrsft Windws Server Datacenter editin allws a custmer t run an unlimited number f virtual servers n a physical server that has a Datacenter license. Ptentially lwer licensing csts fr server clients and applicatins Sftware vendrs that license prducts may license at the hardware level instead f the VM level (e.g., Tivli Strage Manager). Hwever, DET encurages agencies t verify the prduct licensing impact f utilizing virtual servers fr a specific piece f sftware prir t utilizing this service ffering. Cst-effective cmputing resulting frm: Cnslidatin f physical hardware and flr space Lwer cling and electrical csts in supprt f Green Cmputing initiatives Reduced Operating System maintenance and prvisining Standardizatin f server perating systems due t islatin frm hardware firmware and hardware drivers VM Templates allw fr the rllut f new servers as a means fr quick and cnsistent deplyment Physical-t-Virtual (P2V) r Virtual-t-Virtual (V2V) migratins fr transferring the server s perating system int DET s Dedicated Virtual Hst infrastructure Distributed Resurce Scheduler (DRS) which dynamically lad balances the guest servers n a cluster f VI hsts (Applies nly t DVHS, nt DVHS-R) High Availability (HA) supprt which autmatically restarts a VM during an unexpected utage f a VI hst nt anther VI hst in the cluster (Applies nly t DVHS, nt DVHS-R) Service Offering Review Plicy The SOD, Rles and Respnsibilities (RnR) and rate will be reviewed annually t determine if any mdificatins are required. Dedicated Virtual Hst Service 7 Last Updated: 2/10/2012 9:04:00 AM

8 Rles and Respnsibilities Rles and Respnsibilities fr the Dedicated Virtual Hst Service can be fund here. The rles and respnsibilities fr the guest subscribed service fferings als apply. Business Cntinuity Business Cntinuity is the respnsibility f the requesting agency. Hwever, DET can wrk with an agency t prvide additinal disaster recvery capabilities (Example: VMware Site Recvery Manager) within a dedicated virtual hst infrastructure utilizing additinal technlgies that are nt a part f the standard service ffering. Mnitring Delegated near real-time perfrmance view f hst hypervisr and guest virtual server fr CPU, Memry, Strage, and Netwrk resurces. Additinal mnitring may be prvided by the subscribed service ffering f the virtual guest. Hw Services Are Charged The DVHS services are billed mnthly based n each dedicated hst requested and each prvisined guest, at a flat rate. Guests subscribed t applicatin based services (Websphere, IIS, AMAS, SQL DB, etc) are additinally billed in accrdance with that service. The bill fr the service will cme thrugh n the Enterprise Billing System. Please see the IT Services Rate Sheet fr current rate infrmatin. Cst-Saving Tips Right-size virtual machines accrding t utilizatin t achieve best cnslidatin rati Frecast and cmmunicate business wrklad cycles fr resurce planning Investigate sftware licensing strategies dne at the virtual hst, virtual guest, r a cmbinatin f the tw layers. Ntes: Dedicated Virtual Hst Service 8 Last Updated: 2/10/2012 9:04:00 AM

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