The AccuSpeechMobile solution is a fully mobile voice-enabling software solution, that noninvasively. existing mobile enterprise wide applications.

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Cory Bishop
8 years ago
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1 1. Questin: Yu say that yu have an innvative mbile apprach t deplying vice prductivity t enterprise applicatins. Hw is AccuSpeechMbile different frm existing vice architectures? Answer: When ne lks at vice prductivity technlgies deplyed in the enterprise yu wuld have t include legacy vice slutins used in warehuse peratins and call center r help desk peratins. These vice technlgies are by design deplyed n the enterprise server and are integrated with the peratinal applicatin (warehuse management system, CRM r help desk applicatin). The vice integratin is achieved with substantial integratin n the server, plus in the case f warehuse management, additinal device resident sftware. These vice architectures are prprietary, in-ther-wrds, they are typically nt deplyable t ther vertical enterprise applicatins (field services, transprtatin, retail, healthcare etc) r applicatin envirnments (ex. thick/smart client, web-based) The AccuSpeechMbile slutin is a fully mbile vice-enabling sftware slutin, that nninvasively vice-upgrades yur existing mbile enterprise wide applicatins. Seamless, server-less vice functinality and applicatin integratin slely frm-andn the mbile device fr any enterprise mbile-app -

These vice technlgies are by design deplyed n the enterprise server and are integrated with the peratinal applicatin (warehuse management system, CRM r help desk applicatin).

2 . The AccuSpeechMbile slutin prvides all vice functinality and integratin with the custmer s mbile applicatin slely frm-and-n the mbile device. The mbile applicatin is vice upgraded with a devicebased mdular slutin that resides n the mbile, seamlessly prviding vice supprt thrugh the cmmunicatin s mbile brwser, mbile terminal emulatr r the thick-client interface. We have eliminated any need t require any server-based vice sftware r integratin. Our apprach is server-less. It des nt require any server-resident vice related sftware, integratin layers r integratin cde f any kind. Our apprach is nn-invasive. It avids reengineering, business prcess changes r wrkflw changes f any kind t the custmer s applicatin. AccuSpeechMbile technlgy is scalable. This means it can vice-upgrade any enterprise industry r hrizntal wrkfrce applicatin (yard mgmt, transprtatin, DSD, in-stre retail, and field services). In additin, it is scalable acrss mbile applicatin envirnments including WEB and thick-client applicatins. N Server-Based Applicatin Integratin N Changes t Mbile-App N Changes t Business Prcesses Scalability Any Existing SCM Mbile Applicatin Any Yard Mgmt, Lgistics, Transprtatin, Field Services, Mbile Retail, Gvernment Healthcare r Other Vertical Industry Wrkfrce Applicatin Any Applicatin Type Web/HTML Device-Based - Mbile Vice Functinality and App Integratin On-bard Integratin w/brwsers, Mbile TE and Mbile Interfaces Integratin File w/applicatin Map & Grammars Integrated w/speech Engine Integratin with Device OS Thick/Smart Client Client/Server App

thick-client interface. We have eliminated any need t require any server-based vice sftware r integratin. Our apprach is server-less.

3 2. Questin: What d yu mean by the phrase a server-less vice slutin? Hw are vice capabilities added t mbile applicatins? Answer: As indicated abve, the AccuSpeechMble slutin is cmpletely mbile, all vice functins supprting and integrating with yur existing cmmercial r custm-built mbile applicatin is delivered frm the mbile device accessing yur mbile applicatin. There is abslutely n server-based (resident) vice sftware r integratin required t vice-enable yur applicatin. 3. Questin: What d yu mean by seamless integratin with my mbile applicatins? Answer: Vice Integratin with yur mbile applicatin is device-based achieved thrugh ur patented prcess, ften called a mbile nn-invasive sftware extensin. It adds new functinality (in this case, vice functinality) t any given applicatin withut having t reengineer the applicatin. Our slutin supprts yur applicatin s functins nn-invasively frm yur mbile device aviding any server-resident vice sftware deplyment r integratin and aviding any changes t yur mbile applicatin. 4. Questin: What d yu mean by device-based vice functinality? Other vice slutins prvide speech engine sftware n mbile devices. Answer: Other vice slutins ften prvide speech engine sftware that resides n the mbile device. Hwever the device-based vice sftware must interact with server-based vice integratin layers, applicatin sftware and interfaces t prvide the vice functinality. The AccuSpeechMbile device-based slutin prvides bth vice services and applicatin integratin slely frm the mbile device aviding any server-resident sftware.

mbile device accessing yur mbile applicatin. There is abslutely n server-based (resident) vice sftware r integratin required t vice-enable yur applicatin. 3.

4 5. Questin: Hw des yur device-based slutin supprt my mbile-app s functins withut changing my applicatin r requiring server-based r netwrk supprt? Answer: The AccuSpeechMbile Rapid Develpment Envirnment, a wizard-based analysis and custmizatin slutin is used t create a small vice map and grammar integratin file that mirrrs the screens, fields and cntrls f yur mbile-app. The integratin file is cmpiled and upladed with the AccuSpeechMbile Universal Vice Utility n each device. When yur applicatin is initiated the cmpleted device-resident mbile vice slutin nninvasively vice-supprts yur applicatin. 6. Questin: Des yur vice slutin require vice training? Answer: N. The slutin supprts the verwhelming majrity f speech patterns including accents an reginal prnunciatins. Extremely heavy accents and reginal prnunciatins are easily addressed with ur Rapid Develpment Envirnment in the creatin f the integratin file. The grammar studi prvides fr multiple prnunciatins by creating alternate grammars phnetically. Fr custmers wh desire additinal vice tailring t the speech engine we ffer additinal device sftware functinality that allws an end-user t create User Vice Prfile in just 30 secnds n their device. The User Vice Prfile can be permanent r used nly fr the user s shift r sessin. 7. Questin: When my applicatin s functins are changed either by the sftware manufacturer r ur internal develpment team hw are the respective vice changes made? Answer: When yur applicatin is changed the crrespnding vice-change prcess is fast. The vice map and grammar integratin file (Questin 5) is place back int the wizard-based Rapid Develpment Envirnment. Yur applicatin is re-analyzed t view the changes made t the applicatin, business prcesses r wrkflw. The necessary vice related changes are made t integratin file and upladed nce again t the mbile device. One device with the new integratin file can be used t validate all new changes befre uplading the integratin file t remaining devices in prductin.

and cntrls f yur mbile-app. The integratin file is cmpiled and upladed with the AccuSpeechMbile Universal Vice Utility n each device.

driver) mbile device perating under any Micrsft Operating System.

5 8. Questin: On which mbile cmputer manufacturing platfrms can the AccuSpeechMbile perate? Answer: Tday, the AccuSpeechMbile slutin will perate n any vice ready (headset jack equipped and audi driver) mbile device perating under any Micrsft Operating System. This wuld include the entire Micrsft Windws Embedded Platfrm. Manufacturers include but nt limited t: Mtrla Slutins & Psin Intermec AML Hneywell/LXE Opticn Dap Technlgies

Integrating With incontact dbprovider & Screen Pops

Integrating With incontact dbprovider & Screen Pops Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint