Web IT Management: reliably the best performance.

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1 Web IT Management: reliably the best performance. Application management and operation of complex web applications by T-Systems.

2 Making sure your IT has a strong heartbeat. Business needs IT that suits. With our comprehensive range of services covering everything from the design of system landscapes and the management of applications, to managed hosting and operations we make sure your IT has a strong heartbeat. We help you achieve your business objectives. Informing, communicating, interacting. Modern web applications are becoming increasingly complex as a result of the capabilities of Web 2.0. Operational responsibility for current and future new business processes, incorporating new technologies and numerous web services as well as multichannel distribution and communications are all big challenges facing IT management. Being in control of this complexity is what we re good at. Especially when it comes to business critical applications like shop systems, constantly available high performance solutions are essential. If web pages don t work the results are unsatisfied customers and loss of profit. On average the sales potential drops by up to 30%. T-Systems provides extensive web IT management services for running your business in an optimal way. From service design, transition to the operation of highly complex and available web applications securely and reliably. Our services can be customised to your individual requirements, covering technological and business process needs. A web host is not enough. Benefit from our extensive expertise in managing web based applications and our consistently customer-related approach.

3 Service Design Service Design Concept Plan Once we have carefully analysed your current or planned systems, you will receive an individualised concept plan for your service solution. The focus is on operational stability, performance and opportunities of reducing costs. According to your requirements, we will assess the appropriate operating concept, including low-cost open source alternatives. Our objective: effective operating processes and optimal use of technical and human resources in order to achieve complete long-term control of complex IT systems. Direct communication, as well as well-defined SLA and change management processes enable transparent provision of services and rating according to use. Service Transition Service Transition and Migration Whether it s to reduce costs, improve service or because of changed framework conditions, we transfer new or existing IT architectures into secure and reliable environments. We provide all required project services for this procedure. We are flexible in supporting you with individualised measures such as the operating development of new IT environments, data and content migration, to the smooth transition to a new operating environment either in your computer centre or with us. To ensure the transition is skillfully completed you will have the support of certified service managers. Service Operations Managed Hosting We operate and manage our clients web applications on modern infrastructures in our computer centre, as a high availability solution, single or shared server with dedicated firewalls and load balancing systems. Scalable traffic and redundant Internet connections are both included as a matter of course. Technical availability is not the same thing as detailed business. In order to understand and interpret malfunctions, you need an entire view of platform and applications. Our proactive approach is guarantee for reliable high performance, twenty-four-seven. Dedicated service teams can be contacted directly. You profit from quick response times and efficient communication with team member who have an overall understanding of your business processes. Managed SharePoint Operations We provide you with advice on all aspects of SharePoint solutions and application management for SharePoint systems within your computer centre or our infrastructure. Managed Cloud Operations With our cloud platform your web presence can benefit from dynamic architecture. We will analyse your needs and install adequate cloud solutions, from migration to application management in the cloud. Application Management We provide effective incident and problem management of web-based individual software, and all underlying systems. Our proactive long-term management of all applications and interfaces takes place in accordance with the ITIL framework as well as personalized service level on availability, response and correction times. The evidence of operability is given in standard and individual reports or by web-based access to the monitoring and ticket system. The comprehensive exchange of knowledge within the service team forms the basis for excellent service quality, and it s something we place great value in. Monitoring Multi-level monitoring of infrastructure and business processes is the basis for proactive hosting and application management in order to prevent malfunctions before they have any effect on availability. System monitoring delivers cyclical evidence of the availability, performance and stability of your business platform. Findings of application monitoring, whether generated synthetically or by the user, make it possible to quickly isolate performance problems and application errors as well as correct them. Specialist Support Within agreed response times and service level, our specialists also support specialized departments or particular user groups. For example, for editors who work with the content management system. Service Management Web IT-Service Management New types of web applications not only create new opportunities and possibilities for your business, but also present new IT-challenges. Unfamiliar technologies require expertise to be developed, and also entail follow-up costs. To get independent advice about this we provide you with a service manager at the beginning of and during the duration of the entire service period. In this way you can be sure that your IT is contributing the maximum added value to your business success.

4 OPTIMISATION Service Improvement Programme Ongoing analyses and trend tracking Review/assessment Cost-benefit assessment OPERATION Service management Managed hosting Application management Patch management Monitoring and reporting Specialist and end user support Incident and problem management ROLLOUT SUPPORT Monitoring and optimisation of the transitional phase in accordance with the SLAs Comprehensive and rapid communication Proactive monitoring and its optimisation Documentation of performance parameters Application Lifecycle REQUIREMENT Service strategy & portfolio Management Business advisory services Requirements management Requirements workshop DESIGN ITIL process advice Tool selection Service level management Design of service and system architecture REALISATION Project management Service transition and migration Change- and release management Be sure that your web applications are working the way you and your clients expect them to in terms of availability, security and stability. Customised services for our clients: We operate a high availability, fail-safe media platform to support one of Europe s largest broadcasting companies supplying media content on the Internet. For our client Krones AG we operate and host the concern s websites for a current total of 157 domains. We carry out application management for the website of the local search engine de run by SEARCHTEQ: from implementing deployments, monitoring application processes, statistics, reporting and coordination of the third level support. Furthermore, we guarantee 24/7 accessibility.

5 T-Systems T-Systems brings together innovative solutions and expertise from across the organisation to offer a full Web-service portfolio of solutions for our customers. Starting from Web-centric strategies up to high secure and reliable operations we offer the entire spectrum of services enabling our customers getting the most value for their business. With a wealth of experience ranging from Internet and Intranet portals with social enterprise collaboration, e-commerce and content management our specialists work in a wide variety of business sectors to enhance your digital presence in the market and keep you one step ahead of your competitors. Our team works closely with colleagues from across globe within T-Systems strong Systems Integration team and includes more than 1,000 digital media experts. We work together as one team focused on delivering innovative solutions to meet your digital business requirements. This is how we managed to become one of Europe s leading digital business companies. * We have led the Internet Agency Ranking (previously New Media Service Ranking) by Germany s Bundesverband Digitale Wirtschaft every year since 2003.

6 What can we do for you? Matei Leventer T-Systems Ltd. A Deutsche Telekom Group Company Euston Tower, 286 Euston Road London, NW1 3DP Phone: +44 (0) Internet:

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