A Managed Storage Service on a Hybrid Cloud

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1 A Managed Storage on a Hybrid Cloud

2 Business Context Sustainability Improve procurement & contract management Embrace and optimise advances in technology Environmental improvement & carbon reduction Global University Enable trans-national academic collaboration Support the operation of overseas offices & partners Make it easy and reliable to share research data Business Focus Previously seen as IT initiatives Now seen as a business initiative

3 Business Drivers Cost Reduction Very much top priority; realisable savings must be achieved and maximised Flexible Model Burst Capacity ; Pay as you go Managed Enhanced Support 24 * 7 support model Continuous monitoring & pro-active fixing Disaster Recovery Off-site facility for storage and servers Hybrid model with continuous replication

4 What We Did Managed Contract Specify what we want; not how to do it partner (Bull) manage the technology & service Supplements on-site expertise EMC VNX Storage Platform All business-critical University services run on the platform De-duplication, Thin Provisioning etc. to manage growth RecoverPoint and continuous replication for backup & DR Hybrid Cloud Model Primary site at Coventry; DR site at Barnsley Flexible storage provision; built-in expansion cloud model Opportunities to sell capacity and generate income

5 The Importance of Partnership Differentiator A partnership-led approach to managed services What this means for the University Working in partnership with the University to develop and maintain an intimate understanding of the University s evolving global storage demands. Create the conditions for dynamic and proactive service delivery to enable a partnership-led approach. The team you have met through this process is the team who will deliver for you. Partner will not let this fail. High-level supplier commitment to the project. How important a customer are you? Flexibility and strong governance To enable the University to reduce the overall cost of its storage service, we designed a flexible storage model aligned to business demand, underpinned by detailed reporting against a range of key metrics with expert advice to continually optimise the service. Cultural alignment Supplier that understands that the alignment of cultural values defines successful long-term partnerships. Have a simple organisational structure that is easy to engage with. Work in partnership with the University to maintain an intimate understanding of the University s evolving global storage demands, enabling the University to improve the resiliency of its storage service whilst reducing cost.

6 Engage Design Transition Operations Continual Improvement Approach PRINCE2 based; ISO9001 accredited - focus on work packages and governance these are allocated a team, consisting of representatives from each organisation each Team Lead has responsibility for progressing the actions, reporting directly to the Transition Managers (Coventry & Bull) responsibilities are defined in a RACI model and risk and issue logs are maintained for reporting and governance Successful Transition requires the co-operation, commitment and continuity of customer involvement. Its a partnership approach and customer input is key as is the cooperation of existing suppliers. We can only do this together.

7 Coventry Desk Single point of contact for Coventry users Coventry Manager level management escalation Coventry University Bull Desk (First Line) Incident management, service requests, software licensing, service level management, escalation Bull Manager Escalation, service level management, service reviews, customer liaison, partner liaison, operational level management Bull Coventry IT Operations Coventry internal IT support Bull Technical & Operations Management (Second Line) Monitoring, event management, change management, problem management, facilities management, infrastructure and network support, patch management, security management, capacity management, backup and recovery, disaster recovery Storage Vendor Technical Management (Third Line) Problem management

8 Performance/ Technical Tender specified minimum of 10,000 IOPS. Previous solution delivered 7,500. Actually getting 33,000. Automated technologies that simplify complex tasks Partner responsible for managing the refresh and keeping us up to date. Benefits Flexible & scalable solution ITIL aligned and SDI approved Desk Defined reporting portfolio against a range of Key Performance Indicators Pre-agreed monthly service reviews Continual service improvement process Commercial SLA/ Business driven Tiered storage optimised performance & cost Cloud expansion model with predictable, transparent pricing

9 Q & A

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