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1 Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB 1

2 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and teams to help organisation s address Digital and Technology challenges. We are an industry-connected team of business consultants, CTO s, CDO s and top tier recruitment professionals who have combined cross industry methodologies and techniques to create something a bit special. We re all about practical consultancy i.e. actually getting the job done. We have proven delivery experience working for some of the world s most successful businesses in sectors spanning, Central and Local Government, Construction, Facilities Management, Pharmaceutical, Insurance, Technology, IT Resellers, Rail and Consultancy. Our Consultant s can be provided as a professional service based upon specific outcomes that we help you define or as day rate Consultants fulfilling tasks that you have pre-defined. 2

3 Specialist Cloud Business Analysis Project Specification & Selection Design and Development Design Authority Transition Management Onboarding Service Integration & Management Service Integration & Management Service Management Enterprise Architecture Software Support Helpdesk Project Management, Programme Management & Governance Strategic Placements Chief Technology Officer/Chief Digital Officer Digital (Business Partners, Business Analysis, UX, Developers, Service Managers) Transformation & Change 3

4 2. Service Definition 2.1 Q-LOT4: Specialist Cloud Business Analysis Bluefire provides Consultant s who carry out Requirements analysis, process and data modelling, issue and risk management and have expertise in Business Process re-engineering for the move from paper to Digital processes Project Specification & Selection Blue Fire s Consultant s will scope artifacts, product roadmaps, review technical architecture, risk profile and estimated both costs and provide a timeline. The outputs of this service are suitable for informing business case decisions. This approach is in-line with recent moves to encourage Agile Software Delivery practices in Government and has been employed by programmes seeking alignment with the Digital by Default service standard Design and Development Bluefire s application development and enhancement service incorporates the full Software Development Lifecycle. Our consultants are skilled in: Technical architecture and solution design, including Service Oriented Architecture (SOA) principles Physical infrastructure design Application and interface design Application Development Release and Test Design/Management System implementation/integration 4

5 2.1.4 Design Authority Our Consultant s will develop and apply business controls and governance over a transformation project from an architecture and design viewpoint. We use proven methodologies, including TOGAF and apply business controls and governance over the transformation project from architecture, design and services perspectives. Architectural practices include Enterprise Architecture, Solution Architecture, Infrastructure Architecture, Application Strategy, Service Design and System Selection & Procurement Transition Management Bluefire understands that transition can occur in a number of situations and our experience of this activity encompasses a broad spectrum of scenarios: Transition from an incumbent supplier to a new service Transition from project to a Live service Transition from legacy servers to the Cloud Cloud migrations from one infrastructure to another Bluefire uses consultants with Prince 2 Project Management, MSP Programme Management and ITIL Service Management principles in order to deliver successful transitions for our customers Onboarding Bluefire have proven capability and track record in developing and providing on-boarding services (as well as off-boarding) in line with best practice as defined by ITIL. We tailor existing systems and process to meet client specific needs to ensure the transition of teams and individuals along Service Integration & Management Government ICT Strategy is driving a change to the way public sector organisation s procure and support ICT services. The SIAM model disaggregates traditional Prime Supplier ICT service delivery into a multi-sourced vendor or Tower model. Smaller procurements drive down cost and move away from monolithic outsourced arrangements. 5

6 Our SIAM services cover: A Service Model design which will underpin your Tower Model. It captures, defines and categorises the services and dependencies that describe your T.O.M (Target Operating Model) Undertake a Service Discovery which allows you to capture and model your baseline service estate, not only to manage costs, but also to ensure that services are allocated across towers are weighted accordingly. A Service Performance Framework leverages your service model to define expected performance, measurement criteria and how accountability for service level failures will be apportioned. Service dependencies enable performance targets to be established. A Resource strategy and requirement definition helps you decide which aspects of the supply model will be retained in-house or outsourced. A Capability review and Organisational change allows you to assess your team for the required capabilities your new model demands, identifying gaps and proposing improvement plans. A Procurement Support Service design and architecture provides expertise to help with supplier negotiation and evaluation management. Our SIAM governance, assurance and process definition helps you development the processes and governance models to inform future procurement activity Bluefire have extensive experience in procuring and implementing ITSM Toolsets with hands on knowledge of Service Now, Supportworks, Cherwell and Richmond systems. 6

7 2.2 Q- LOT4: Service Integration & Management Service Management Government ICT Strategy is driving a change to the way public sector organisation s procure and support ICT services. The SIAM model disaggregates traditional Prime Supplier ICT service delivery into a multi-sourced vendor or Tower model. Smaller procurements drive down cost and move away from monolithic outsourced arrangements. Our SIAM services cover: A Service Model design which will underpin your Tower Model. It captures, defines and categorises the services and dependencies that describe your T.O.M (Target Operating Model) Undertake a Service Discovery which allows you to capture and model your baseline service estate, not only to manage costs, but also to ensure that services are allocated across towers are weighted accordingly. A Service Performance Framework leverages your service model to define expected performance, measurement criteria and how accountability for service level failures will be apportioned. Service dependencies enable performance targets to be established. A Resource strategy and requirement definition helps you decide which aspects of the supply model will be retained in-house or outsourced. A Capability review and Organisational change allows you to assess your team for the required capabilities your new model demands, identifying gaps and proposing improvement plans. A Procurement Support Service design and architecture provides expertise to help with supplier negotiation and evaluation management. Our SIAM governance, assurance and process definition helps you development the processes and governance models to inform future procurement activity Bluefire have extensive experience in procuring and implementing ITSM Toolsets with hands on knowledge of Service Now, Supportworks, Cherwell and Richmond systems. 7

8 2.2.2 Enterprise Architecture Our resources use proven methodologies, including TOGAF and apply business controls and governance over the transformation project from architecture, design and services perspectives. Architectural practices include Enterprise Architecture, Solution Architecture, Infrastructure Architecture, Application Strategy, Service Design and System Selection & Procurement Software Support Bluefire provides customisable support and service management for software and technical resources of any nature. Our core services follow ITIL and accordingly cover the spectrum of incident, problem, change, configuration and release management processes Helpdesk Bluefire can provide resources to deliver ITIL compliant Helpdesk/Service desk functions across 1 st /2 nd and 3 rd Line. We have extensive knowledge of undertaking reviews of Service desk functions, implementing new systems and ensuring the cultural change matches the implementation of the 24 ITIL processes Project Management, Programme Management & Governance Programme management provides oversight to portfolios of concurrent projects, with a focus on delivering the agreed strategic business benefits. Our Programme managers work closely with senior client stakeholders, cloud providers, project specification and selection services and project managers to ensure business outcomes are embedded appropriately in projects and work streams. This is achieved through ensuring effective reporting and Governance practices providing a transparent managed programme. Our consultants use a number of different methodologies to achieve this including MSP. 8

9 Project managers provide delivery process management and monitoring. Their focus is on quality, cost discipline, resourcing, risk management, and ensuring successful and timely delivery of projects. They work closely with client business teams, business analysis, delivery teams, deployment and transition teams, and other Cloud providers. They regularly report progress to relevant client's and client governance groups. Our consultants use a number of different methodologies to achieve this including Agile, Waterfall and Prince II. PMO as a Service is a new concept to Bluefire but something a number of our clients have been keen to explore, this is a service where we own the delivery of the PMO, agree the KPI s and an SLA with the client, have awareness over the planned portfolio and take ownership for delivery. 9

10 2.3 Senior Placements CTO/CDO Bluefire have extensive experience in supplying in senior change agents to drive the Government agenda for IT & Digital. We have previously supplied in directly though a number of consultancy routes but have placed a number of key individuals into CTO and CDO roles across Government departments. We believe it is essential to have the right leadership at this top driving this engagement and brings home the ethos of Blue Fire, Digital is about People not just Technology Digital (Business Partners, Business Analysis, UX, Developers, Service Managers) Provision of Digital Consultant s to Government departments and Agencies to achieve Digital by Default Transformation & Change Bluefire have extensive experience in supplying in senior change agents to drive the Government agenda for IT & Digital. We have previously supplied in-directly though a number of consultancy routes but have placed a number of key individuals into Transformation roles across Government departments. We believe it is essential to have the right leadership at this top driving this engagement and brings home the ethos of Blue Fire, Digital is about People not just Technology. 10

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