Ricoh IT Services. Comprehensive solutions. IT infrastructure. IT Services

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1 Ricoh IT Services Comprehensive solutions and support for highperforming, cost-efficient IT infrastructure IT Services Ricoh provides IT services that meet the needs of small, medium and enterprisesized organisations. Our IT services offer the expertise and flexibility to ensure your IT resources deliver a lasting strategic advantage, enabling you to focus on your core business activities.

2 Flexible, high-quality IT solutions and services Ricoh s IT services provide a complete range of solutions to meet the IT needs of organisations of all types and sizes: Power Office for small organisations Pay Per Seat for mid-sized organisations Integrated IT Lifecycle Services for enterprise organisations Based on Ricoh s history of innovation and proven track record as a strategic support partner to our customers, our IT services help maximise cost-efficiency, reduce the need for upfront investment in IT infrastructure and simplify budget management with transparent regular charging. All aspects of Ricoh s IT provision are overseen by our industryrenowned Service Desk capabilities, ensuring your organisation benefits from simple, reliable and fully-coordinated IT management. Flexible, scalable IT delivery Ricoh s IT services have the flexibility to cover a wide range of IT requirements and budgets, including on-premise and cloud-based delivery, and we can continue supporting your organisation as your needs develop. Our local and international delivery network and certified technology experts mean that we can provide reliable, responsive IT support, wherever and whatever the scale of your operations. A proven, trusted partner Ricoh s IT services are based on our proven track record of delivering and supporting networked devices, acting as a strategic support partner for our customers information and communications infrastructure. Our services ensure your IT resources continue to perform optimally. You can focus on activities that add real value to your organisation with the confidence that your IT can fully support your development. Simple, cost-effective support Our IT services make it easy to source and support high-performance infrastructure without the need for prohibitive capital investment. Our flexible range of support services means that you only pay for the resources you use, and our transparent, predictable charging model makes it easy to plan the cost of supporting your IT infrastructure. With Ricoh s Service Desk providing a single point of contact for the delivery of all our services, you can simplify the process of managing your IT and benefit from consistent high-quality performance throughout. 2 - Ricoh IT Services

3 The Ricoh difference Ricoh s IT services continue our proven track record of supporting the information and communication processes that underpin effective business operations. Our IT provision is fully integrated with Ricoh s solutions for your imaging, communications and document infrastructure, ensuring consistent highperformance throughout. All our offerings provide secure, reliable support, based on technical innovation, industry bestpractices and our deep understanding of customer needs. Our strategic relationships with leading technology suppliers ensure we have access to the latest technology and the insight to continue developing the best solutions to address your IT challenges. Across our entire offering we are committed to the continuous optimisation of the solutions and support we deliver, as well as ensuring the sustainability of our services. With our dedicated support team taking care of the performance of your IT infrastructure, you have the resources to increase agility and grow your organisation s competitive advantage. Key Benefits Focus on your core operations, confident that Ricoh will ensure the performance of your IT Gain full visibility into the cost of supporting your IT with transparent, predictable charging Ensure your IT continues to closely support your needs, with flexible, scalable services Management Optimisation Continuous optimisation Integrated cross-service management Maintenance Freedom to focus on value adding activity Integrated IT Lifecycle Services Support Ricoh IT services Pay Per Seat International support & service Power Office Consultancy Dedicated customer support team Integrated menu of enterprise information solutions Design Simplify your IT management using Ricoh s Service Desk capabilities to coordinate all IT provision Rely on proven, sustainable and secure IT resources and support, based on industry best practices Strengthen your operations with IT services that build upon Ricoh s heritage of supporting information and communication processes within the workplace Cloud services Supply Installation Figure 1: Ricoh s IT services provide a complete range of flexible and scalable solutions to meet the needs of organisations of all sizes 3 - Ricoh IT Services

4 About Ricoh As a global company specialising in office imaging equipment, production print solutions, document management systems, network appliances and IT services. Ricoh offers true end-to-end information and communications solutions that deliver efficiency gains and cost efficiency. Continuing Ricoh s strength and experience manufacturing, implementing and supporting networked devices, our IT services provide the comprehensive technical foundation to support business operations and deliver strategic advantage. Customers can rely on Ricoh to provide complete support for their networked device, imaging and communications infrastructure, enabling them to focus on their core business activities. Power Office For small organisations Full pre-configured support for your IT infrastructure Ricoh takes away your PC, server and network-related IT problems, meaning you can stay focused on your core operations Rely on Ricoh as a single provider for all your IT services An initial remote assessment from Ricoh enables you to evaluate your existing IT challenges and identify areas for improvement All services are provided for a transparent, predictable charge, enabling full control over your IT expenditure Two service offerings available, covering PC, server and networking infrastructure: PLUS provides cost-effective proactive remote monitoring, Service Desk and on-site support to ensure your existing IT equipment continues to perform optimally TOTAL: in addition to the services included in our PLUS package, TOTAL replaces your existing IT equipment, providing access to upgraded technology and quick start configuration Pay Per Seat For mid-sized organisations A full range of configurable IT services for client devices, removing the burden of providing day-to-day support Proven, high-performing IT equipment and services delivered by Ricoh on a usage basis you only pay for what you need, with no upfront investment required Proactive monitoring and incident response provided by Ricoh to strict service level agreements Pay Per Seat can be upgraded during contract lifetime with additional services to continue to meet the evolving needs of your organisation and maintain your strategic IT advantage Consultative assessments of your IT performance and challenges, provided initially and throughout the contract lifecycle, ensure we continue to deliver optimal support for the changing requirements of your organisation Integrated IT Lifecycle Services For enterprise organisations A comprehensive, customisable and flexible range of IT services, covering the complete IT lifecycle Targeted and cost-effective functional IT support from Ricoh enables you to lower operational overhead, reduce complexity and focus your internal resources on delivering strategic improvements Our expert team can help define and implement your IT strategy, design and manage infrastructure transformation projects, deliver effective Service Desk solutions, and manage and support your workplace IT environments Simplify budget planning and retain control over the services you receive with Ricoh s transparent charging model Our offering is reinforced by industry best practices, strict service level agreements, strategic partnerships with technology providers and our track record of innovation Ricoh s international delivery and service network can support even the largest IT deployment The facts and figures shown in this brochure relate to specific business cases. Individual circumstances may produce different results. All company, brand, product and service names are the property of and are registered trademarks of their respective owners. Copyright 2014 Ricoh Europe PLC. All rights reserved. This brochure, its contents and/or layout may not be modified and/or adapted, copied in part or in whole and/ or incorporated into other works without the prior written permission of Ricoh Europe PLC. 4 - Ricoh IT Services