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1 Claranet services Communication services Flexible communication services offering integrated telephony, messaging, and collaborative tools For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our communication services : Call us : us :

2 Claranet services About Claranet Claranet is Western Europe s largest independent managed service provider offering businesses integrated hosting, networks and communications services. Over 4,500 businesses trust Claranet to deliver their applications and websites 24x7. Founded in 1996, Claranet has continued to evolve from a strong base as an innovative network services company into a leading hosting provider positioned as a leader in the Gartner Magic Quadrant for European Managed Hosting. We leverage our partnerships with the world s largest technology vendors to create services that meet your needs now and in the future. By continually investing in the technology platforms and local expertise that you require we can help you get ahead. With over 750 employees, across six countries (UK, France, Germany, Portugal, the Netherlands, and Spain) our mission is to build trusted customer relationships for the long-term, helping you to focus your resources on innovation and creating value for your business. We take the time to really understand your business and create tailored, flexible solutions which transform the complex challenges you face into opportunities. Hosting Managed hosting Virtual Data Centre Colocation Networks Managed networks Connectivity Mobile broadband Collaboration Telephony Our customers Quick facts 130m annual revenue Over 4,500 business customers Operations in six European countries Network services leader since 1996 Circa 750 staff in 16 offices 20 data centres Positioned as a leader in the Gartner Magic Quadrant for European Managed Hosting

3 Improving your business communications The high costs and difficulties of architecting, deploying, securing, managing and patching the required infrastructure and software for business communications in-house are increasingly leading IT teams to seek a partner to help. If these services are not delivered effectively, interactions and relationships between colleagues, customers, suppliers and partners suffer. Transform your ability to deliver Our communication services include , telephony and collaboration tools designed to help your business communicate better. Built on our powerful network and hosting infrastructure and monitored and managed by a dedicated team of experts, 24-hours-aday, 7-days-a-week, 365-days-a-year, you can trust us to ensure you and your customers get the best possible experience. Leverage our process expertise We have the expertise to help support your communications strategy, matching the right mixture of services to your individual requirements. We take the time to understand what you are trying to achieve and work with you to design, build, manage and evolve your solution. Benefit from a proven approach 15 years experience in managing for companies in the UK Top-3 UK based provider by end users We manage over 800 MPLS networks Delivering the business outcomes you need Scale your services smoothly as your business changes instead of being tied to unpredictable and large capital expenditures Support an increasingly distributed workforce with anytime, anywhere services Speed up deployment time, freeing your team to focus on delivering more projects, faster Retain the control you need through the powerful Claranet Online customer portal Manage costs more effectively with simple per-user-per-month pricing Manage users with a simple interface

4 Claranet services Our process Claranet designs, builds, manages and evolves your services in CUSTOMER partnership CUSTOMER with your business helping you achieve your desired business outcomes today and in the future. We combine the insight we gain from our customers with the knowledge of our own subject matter experts to design solutions tailored to your needs. We continually work to improve everything we do. Design We take the time to listen and understand your business along with your EXPERIENCE personal EXPERIENCE and IT objectives. By understanding your challenges we can work with you to design a tailored service to meet your needs. By using common service ingredients and proven processes we speed up deployment times while maintaining quality. Build Once your solution has been designed, our Service Delivery team EXPERIENCE will EXPERIENCE take over, to manage the implementation and delivery process working closely with your internal teams. We take pride in ensuring your solution is delivered correctly and to the agreed schedule. Manage Your business is managed by our Service Operations team who provide a proactive, ITIL aligned, service around the clock. You receive a single point-of-contact, providing fast response and clearly defined ownership. A technical expert is always on-hand should any issues arise. Evolve Circumstances and objectives change. Our teams understand your business and new technologies, and are available to work with you on your strategic planning and roadmap development. We aim to continuously improve your services. Claranet understands just how important IT is to our customers businesses. We take the trust that our customers place in us very seriously and are completely focused on ensuring that all elements of the services we provide continually reflect this understanding. Wiebe Nauta - Operations Director, Claranet UK Expertise you can trust Solution Design Service Delivery Service Operations Service Management Service Quality Security & Compliance Vendor Management

5 & collaboration services Wave goodbye to the headaches, distraction and cost of managing anytime, anywhere and collaboration services yourself with managed communication services from Claranet. By optimising and integrating Microsoft technology and the best security from the cloud, Claranet will provide the communications solution that your business deserves. Making simple Choose our on-demand service optimising Microsoft Exchange technology for no-nonsense, enterprise-grade , calendaring and SharePoint document management at a predictable, per-user-per-month cost. Alternatively, for a more tailored approach, we can architect a dedicated Exchange platform that fits your precise requirements, now and in the future. Instant messaging on-demand Instant messaging allows users to react and respond to opportunities and challenges more rapidly, bringing improvements to internal communication and customer service. Combining instant messaging, video and voice calls, screen sharing and conferencing, the Claranet service delivered alongside Outlook gives you a powerful service at a simple per-user-per-month price. Improve communication with presence indicator With the presence indicator a user s availability status can be seen at a glance, within any integrated application. The traffic-light system makes it easy to select the most appropriate communication method for contact and collaboration for a particular user thus, substantially reducing time spent chasing people down via phone, , text and IM. Claranet: hosted, supported and billed in the UK We offer you the peace of mind that comes from using a proven UK provider. You know where your data is hosted and you can simply access our expert UK support through a single number. Get the local help and advice you need to save time and reduce risk. Access migration services to suit your individual requirements.

6 Claranet services Telephony services Claranet s managed telephony services help you break free from the constraints and risks of a disparate and disjointed voice estate. We help you take complete control of the role telephony plays in your business. From simple consolidation of your voice and data providers to the roll-out of a powerful new IP telephony solution, you can leverage our investments and experience to help you quickly get the results you need. Services Lines and calls SIP trunking Inbound and number management Hosted IP telephony Benefits Reduce costs Consolidate suppliers Transform customer experience Improve business continuity measures Take control of an agile IP telephony platform with bolt-on services Your IP telephony platform Claranet uses Europe s largest cloud-based IP voice platform (STORM) to deliver your communications-as-a-service. The platform has been designed for 99.99% availability, with massive redundancy including multi-site resilience and built-in disaster recovery planning. Embedded in the heart of the UK s biggest business network, the platform epitomises the benefits of cloud technology and is now available to mid-sized UK businesses for the first time.

7 Case study : Robinsons Relocation Robinsons Relocation is one of the leading UK removals companies, with over 100 years experience in domestic and corporate relocation on a UK, European, and international scale. In that time, the company has grown from a small family-run firm into a national network of seven offices, with 120 staff and an annual turnover of 17 million. The challenge Robinsons Relocation had no effective business continuity or disaster recovery systems in place to safeguard the productivity and profitability of its operations against the threat of downtime in its IT and communications infrastructure. Should a server crash with no business continuity or disaster recovery systems in place, Robinsons Relocation could be faced with the prospect of losing substantial volumes of vital customer data and being unable to fulfil its commitments to customers. The full integration of our telephony system onto our desktops call routing, diverting, voic , everything you would expect from an enterprise phone system means that our staff are able to manage calls in a much more efficient and controlled manner. Claranet has provided us with modern control over a modern communications network. Richard Veys, IT Director, Robinsons Relocation The solution Having spoken to a number of providers, Robinsons Relocation worked together with Claranet to develop a solution that would offset the company s substantial telephony costs to pay for its services and vplatform, providing a much more secure and functional infrastructure with much lower risk. IT Director Richard Veys explains: The brief we went to Claranet with was clear and simple: we wanted to migrate our data, and telephony from our incumbent providers including BT into the cloud, and to make them disaster-proof. Claranet now provides us with a hosted MPLS network, a communications suite of and telephony that is available through our desktops, and a fully backed-up and secure server in the cloud. The results The transition to hosted IT infrastructure with Claranet has had wide-ranging benefits for Robinsons Relocation beyond simply provisioning for business continuity and disaster recovery. First and foremost, the Claranet solution has given us a much more secure and functional platform to work with, and I no longer have sleepless nights about the potential loss of data. But it has also really smoothed out the running of the IT department, bringing greater regularity to our costs and boosting the speed and reliability of the network meaning that I don t get people complaining about performance anymore, Veys explains. We weren t actually looking for a customer-focused solution, but a happy side-effect of our migration to Claranet s solution has been that we are now able to provide our customers with a better service, he continues. The full integration of our telephony system onto our desktops call routing, diverting, voic , everything you would expect from an enterprise phone system means that our staff are able to manage calls in a much more efficient and controlled manner. Claranet has provided us with modern control over a modern communications network.

8 For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our communication services : Call us : us :

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