Information Systems and Services (ISS) Post Reference No: 9B0932 Effective/Revised: September 2009

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1 London Met Dept: London Met Sect: London Met Unit: Job Title: Information Systems and Services (ISS) Service Development Solutions Architect (Media) Post Reference No: 9B0932 Effective/Revised: September 2009 Grade: PSG7 Report To: Head Of Service Development Direct Reports: Responsible For: London Metropolitan University was formed in August 2002 as a result of the merger of London Guildhall University and the University of North London, it offer courses for undergraduate and postgraduate (taught and research) students as well as further education programmes, short courses, professional and institute qualifications. Working within the Information Systems (ISS) Service Development Unit, the Media Architect will work closely with students, Academic staff, professional customers, support and project teams to identify Media needs and to define ICT enabled solutions that satisfy these needs while also demonstrating value for money, and conformance to existing architectures. The university is moving towards a service-oriented approach to the delivery of ICT services, and the Media Architect will be responsible for defining solutions in terms of the technologies and systems made available to customers, and the services consumed by the solutions. Job Purpose: Engaged at all stages of the project lifecycle, the Media Architect will be responsible for understanding the technical problem to be addressed, and formulating a cost-effective technical architecture that addresses business needs, provides a high-quality customer experience, and aligns with existing information systems and technical architectures. The Media Architect will provide guidance to projects in the critical areas of security, scalability, performance, reliability and availability for the ICT solutions, ensuring that the solutions delivered by ISS maintain an appropriate and consistent level of quality. Key Areas: The key areas of responsibility for the Media Architect will include: 1. Lead the definition, and co-ordinate the implementation, of media solutions, working closely with analysts/customers, project teams and domain architects to formulate appropriate solutions, taking into account university strategies and the current business and Media context. 2. Ensure that solutions conform to existing domain architectures (business, information systems and technology). Recognise situations where changes to these architectures are required to support the specific needs of a technical solution and work with the domain architects to resolve the conflicts. 3. Provide input to the strategic development of information systems and technology solutions for ISS and the University by maintaining a high level of industry awareness and pro-actively assessing and advising on the impact of changes in media technology. 4. Participate in service improvement activities, and change practices within the organisation, raising the quality and sustainability of the solutions being delivered. 5. Ensure that new ICT media developments are aligned with the university ICT strategy, and that they comply

2 with existing architectures. 6. Ensures that appropriate media records are established and maintained. 7. Advises on appropriate technical assurance criteria and the conduct of quality reviews of media products. 8. Research, investigate and promote the use of new tools and techniques to maintain and enhance ISS s ability to deliver media solutions enabled by ICT services in a cost-effective and efficient manner. Main Duties and Responsibilities Key Area 1 Lead and participate in Proof of Concept and other activities to evaluate technologies and techniques related to the delivery of ICT based media solutions. Work closely with business analysts and the business community to identify the media requirements for a business solution, and to then define an appropriate technical architecture to satisfy those requirements. The solutions defined by the Media Architect must clearly demonstrate how a Media design meets a set of technical requirements, how the information systems design (application and data) supports the Media design, and how the technical infrastructure design supports the information systems design. Key Area 2 The Media Architect will also identify the Media operational requirements, and appropriate strategies for the rollout of the Media (including migration) planning and backout, with a clear focus on the impact to the customers and stakeholders of the Media solution Work closely with systems analysts, other Media experts, suppliers and information systems architects to define a media systems solution that supports the business requirements and conforms to existing information systems architectures. Work closely with infrastructure designers, other Media experts, suppliers and Media architects to define a technology solution that supports the technology requirements of the information systems technical, and conforms to existing technology architectures. Key Area 3 Provide evidential material as necessary to support ISS strategic decisions e.g. awareness of cutting edge media solutions and appropriate road testing by similar institutions that may benefit the University Key Area 4 Work with project managers to provide high-quality estimates for the delivery and operation of media solutions, including estimates for design and development effort, capital and operational costs, and to identify the key risks, assumptions, issues and dependencies likely to affect the delivery of the media solution.

3 Contributes to formal reviews and evaluations when projects and programmes come to an end. Key Area 5 Working with colleagues, initiate, advise on, and develop ICT media investment proposals in support of the University s priorities and objectives. Liaise with ISS and University colleagues, as well as with media suppliers and partners. Key Area 6 Bring to the attention of managers any matters relating to health and safety of both staff and customers Key Area 7 Be responsible for accepting newly delivered projects into the media support environment Represent ISS within the University and externally as appropriate. Key Area 8 Participate in professional development, maintaining growth in professional skill and knowledge. representative. Undertake other such duties, at any location, as assigned by the Director of ISS or his

4 Job Title: London Met Dept: London Met Sect: London Met Unit: Solutions (Media) Architect Information Systems and Services (ISS) Service Development Post Ref No: Attributes Relevant Criteria How Identified Rank 1. Relevant Experience 1. Experience of defining high-quality and cost-effective media architectures, including business service, information systems, infrastructure, and operational views, at early stages within the project lifecycle, 2. Experience of working within an architecture governance framework, providing guidance to project teams responsible for delivering solutions throughout the project lifecycle, and ensuring that the delivered media solution is consistent with the technical architecture. 3. Experience of working closely with business analysts and the business community, project teams and other architects to identify the functional and non-functional business requirements for a technical, and to then define an appropriate technical architecture to satisfy those requirements. 4. Experience of working with project managers to identify the costs to deliver and operate the service, including estimation of technical development effort, and capital and operational costs. 5. Experience of defining successful implementation and rollout strategies for a media solution, including migration and transition strategies and backout strategies. 6. Experience or understanding of the structure and organization of higher education institutions and their core activities. TBD 2. Education and Training 7. Have a relevant degree or equivalent professional experience. 8. Have a commitment to continuous professional development Reference

5 3. General & Special K n o w l e d g e 9. Systems and media infrastructure architectures and designs to support the delivery of secure, scalable and manageable solutions. 10. Compliance issues relevant to ICT solutions, including accessibility and data protection compliance, and how these issues can be addressed through appropriate technical architecturesis familiar with the systems development life-cycle and typical problems associated with the implementation of information systems, from initial concept through development and implementation to operation and support. Has detailed p r ac tic a l knowledge of media infrastructure development and maintenance methods, tools and techniques. Reference 11. Understands the impact of IT strategy, policies and standards on media. Interview 12.Has a good understanding of risk management, configuration management and the use of metrics 13. Understands frameworks and standards for service management, such as ITIL. 4. Skills & Abilitie 14. Excellent interpersonal, communications and influencing skills, w i t h t h e a b i l i t y t o c l e a r l y articulate technical matters to technical and nontechnical customers, staff and suppliers, in both verbal and written form. Interview 15. Excellent problem-solving and analytical skills with the ability to approach problems in a thoughtful and practical manner, and to provide clear rationales and justifications for decisions. 16. An ability to work on own initiative without supervision, and as part of a team. 17. A commitment to quality and compliance to standards. 18. An ability to work to and meet deadlines.

6 5. Special Requirement 19. The post holder needs to be highly skilled in media design techniques. 20. Presentation and Technical writing skills need to be good. 21. Facilitation and workshop management skills for cross-functional teams need to well developed Interview Reference In order to be short-listed you must demonstrate that you meet all the essential criteria and as many of the desirable criteria as possible. Where we have a large number of applications (long list) that meet all of the essential criteria, we will then use the desirable criteria to produce a short list.

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