Fusion Commerce: Commerce with fewer constraints. E-Commerce as a full service offering from T-Systems

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Hugh Cunningham
8 years ago
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1 Fusion Commerce: Commerce with fewer constraints. E-Commerce as a full service offering from T-Systems

2 What could be better than E-Commerce as a service? E-Commerce as a service from a single source. It has never been easier to trade efficiently online. Whether your company is a start-up or an established online retailer E-Commerce as a service allows you to simply outsource time- and cost-intensive components. Better still, you can get them all from a single source. With Fusion Commerce. Online marketing, ordering and payment systems, warehousing a wide range of different aspects have to be taken into account in order to trade successfully online. But how many people can claim to be a technician, a marketing professional and a logistics expert rolled into one? Be it shop implementation, fulfilment, returns management or customer care E-Commerce as a service means that complex business processes can simply be outsourced to various subcontractors. Experienced and reliable service providers then perform these tasks with expertise, allowing the client company to concentrate on its core competencies. So far, so good. But with Fusion Commerce we take this concept a decisive step further: we offer our customers the entire range of E-Commerce services from a single source. From development and implementation to support and maintenance. The components of our service catalogue are precisely coordinated and can be variably configured according to the requirements of our customers. Networked and integrated into overarching e-business concepts, Fusion Commerce forms a success-oriented business model designed to meet the challenges of the future.

Better still, you can get them all from a single source. With Fusion Commerce.

3 Fusion Commerce your kit for successful E-Commerce. Fusion Commerce is our modular full service covering all aspects of online trading. From business and marketing services through providing and operating the technical solution to fulfilment of goods its components can be flexibly combined to meet your requirements. Discover the perfect combination of technical excellence, flexibility and a clearly success-oriented business model.

From business and marketing services through providing and operating the technical solution to fulfilment of

4 Flexible, efficient and complete. Fusion Commerce allows you to simply outsource the individual components of your online shop. Whether it s just one service, a combination of several, or even all of them. As a full service provider we always create the best solution for you. Strategic online marketing services: Strategic consulting on integrating online marketing into your overall marketing strategy Communication strategy Navigation strategy Social commerce strategies Conversion tracking Optimisation Usability Accessibility Online marketing: Search engine marketing (SEM) Search engine optimisation (SEO) Comparison shopping engine marketing Affiliate marketing Banner creation Content management Product photography and video integration Image editing for existing photos 3-D display option Sales and transaction: Shop design & implementation: Shop design based on company specifications Implementing and enhancing shop functionalities Connecting ERP systems Support Interactive video shopping: Clickable videos with shop integration Payment: Payment handling (with standard payment methods such as credit cards, bank transfers, e-payment etc.) Risk management: Risk assessment before payment through proprietary mechanisms (blacklists), directories and risk management providers Systems operation: Technical operation of all systems Solution monitoring and maintenance Fulfilment: Accounts receivable management: Accounting Payment processing credit checks/credit card verification debt collection Warehousing: Incoming goods processing, quality control Inventory management, packaging Returns management Processing/finishing Distribution: Goods retrieval, import/export handling Express service, returns collection Transport management (national/international) Service and support: Call centre services: First level support Complaints management Web self services: Reduce call centre contacts through self services (FAQs & Help, contact forms, order status, package tracking, RMA etc.)

Strategic online marketing services: Strategic consulting on integrating online marketing into your overall marketing strategy Communication strategy Navigation strategy Social commerce strategies

5 Our references are our greatest recommendation. T-Systems has many years of experience in implementing complex E-Commerce projects. Below is a selection of our successful Fusion Commerce concepts that speak for themselves. SportScheck Its virtual sporting goods shop on the net allows SportScheck to save on costly investments: software as a service means the only expenses incurred are transaction-related costs and monthly rental fees no expensive software or data centre operations required. Our job was to completely design and develop an Internet platform with an online shop, connected to a product and price database, an ERP system, and a system for credit checks and payment. A challenge we were able to meet in just 2 1/2 sporting months, right in time for the Christmas sales s.oliver s.oliver s fashion-conscious customers now enjoy clearly laid out pages with an optimised menu and a simplified ordering process. With many new functionalities, our migration of the existing online shop delivered a highly improved shopping experience. The company, by the way, is also pleased: with the crosschannel bonus program, integrated payment and inventory check, numerous secure interfaces for data exchange (fulfilment, UW service, loyalty cards, etracker etc.) and particularly with its increased sales. Playmobil In playmobil.de we created a complete Internet platform with online shop, connection to the ERP system, credit checks and payment functionality in just four months. The platform was not only fundamentally redesigned, but also implemented in ten country-specific sites available in several languages and offering numerous new features. Thanks to software as a service it combines the benefits of a complete E-Commerce application with the efficiency of an on-demand service. This allows Playmobil to operate its website even at peak times, such as before Christmas, without maintaining expensive infrastructure capacities. Your contact: Matei Leventer T-Systems Ltd. A Deutsche Telekom Group Company Euston Tower, 286 Euston Road London, NW1 3DP Phone: +44 (0) digital.business@t-systems.com Internet:

SportScheck Its virtual sporting goods shop on the net allows SportScheck to save on costly investments: software as a service means the only expenses incurred are transaction-related costs and

The e-shop for the complex things. Tailor-made B2B e-commerce solutions from T-Systems.

The e-shop for the complex things. Tailor-made B2B e-commerce solutions from T-Systems. So your e-business doesn t turn into higher mathematics... For many highly specialised industries, web shop functionalities