Application management services that power business transformation

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1 SOLUTION MAP Application management services that power business transformation Protecting business reputation and revenue through superior application performance

2 Application management for IT and business evolution We have met many of our objectives working with NTT Europe. Our hosted services are now much more flexible and scalable, allowing us to quickly adapt our online presence to changes in the market. We ve also been able to move many of our internal business-critical applications from our infrastructure to NTT s. We can now approach IT as a Service, changing the way that it is paid for within the business, meaning IT now helps to drive sales and business development. The improved network speeds and efficiency have let us take advantage of services that depend on a fast reliable network, such as internal VoIP telephony services. Rene Berende, Chief of ICT (CIO) Canon Europe

3 Application management in a complex and dynamic world Whatever the size and nature of your business, your mission-critical applications are just that: mission critical. And in today s always-on world their availability is even more vital. You can t afford downtime; you need to support your applications every minute of every day and resolve issues before they affect revenue, reputation or customer loyalty. Recognising this, organisations are turning to NTT Communications for our application management expertise. Always on Optimal application performance requires a level of technical depth and experience to maintain consistent service levels and provide applications that do what your users need them to, without lags or downtime. When you re catering to customers or employees around the world, this expertise must be available 24x7. But it s expensive for an in-house team to monitor and support applications round the clock; especially when you consider that some of the most critical application management functions disaster recovery and incident response, for example are often the most infrequently used. The cost of supporting these specialist skills just in case can be heavy, but you can t afford not to. Always challenging We talk to organisations at all points on the technology spectrum. Some don t want their business to be about managing technology at all. For some, in-house technology expertise is vital, but the routine administrative tasks of managing applications are taking focus away from improving their core proposition. All of these organisations have two things in common: They want a cost-effective solution to the challenges of increasingly complex application environments. They need this solution to deliver absolute reliability, all day, every day. Always evolving In this 24x7 world, nothing stands still. More applications are being used by more people in more places, needing more resource to manage. The consumerisation of IT, along with the trend toward mobility and bring your own device (BYOD), means having less control over the devices that access your applications, which changes the landscape of knowledge for application support. The pressure is really on IT to find better ways to manage complexity in an increasingly varied and dynamic environment. Otherwise application teams will find their time taken up by routine tasks and fire fighting, rather than being able to focus on more valuable development and innovation.

4 Innovation, expertise and cost-control at your service However you want to handle your application requirements, NTT Communications can support you with experienced, 24-hour teams to manage both the full product lifecycle and the daily administration of your applications, providing customer service levels you can rely on absolutely. Access to innovation We manage applications for clients in different industries across the world, gaining insight into a multitude of platforms and approaches. As technology develops, our team develops with it, using the knowledge and experience they gain to bring worldclass innovation to your application management challenges. We ll provide you with a dedicated team that will learn about your needs and environment in depth, but they ll also serve other clients. This sharing of resources gives you access to innovation without the cost of buying in specialist knowledge or having a just in case team dedicated only to your organisation. Whatever you need Many service providers that handle application management only do so for a limited portfolio of applications or only in relation to other services they re providing. We support a wide range of technology platforms and application types; and we offer application management as a standalone service if you require it. We manage everything from operating systems, databases and middleware to web server software, content management systems, and integrated and custom applications. We can even provide the test, development and production infrastructures you need to take an application from requirement through to rollout. from cradle to grave Applications need to evolve as your business does. Taking software through this process is a complex task, and that s where NTT Communications comes in. Depending on your requirements, our application management services can support and manage the whole application lifecycle: from software procurement and licensing to application installation and configuration, version deployment and rollback, patch management, system hardening and tuning. Wherever you are It doesn t matter if your applications are hosted on our premises, your premises or a third party s. We employ sophisticated and costeffective remote application management tools, giving you the flexibility to choose your own infrastructure deployments while still taking advantage of our comprehensive application management expertise. Wherever you d like to be If ever you need to manage a major upgrade, or migrate your services to a different location or to a cloud-based platform, our professional services team can help you do so in a controlled and cost-effective way. In migration projects our solution and technical architects will work with you to determine what s required for a safe and stable migration across service providers, maintaining the performance of your applications and continuing operation of your business along the way.

5 Quality and security are paramount Our dedicated and experienced service team manage, monitor and support your applications systematically, in line with SLAs defined with you and using ITIL methodologies. Our operations across Europe are ISO- and PCI-certified and we take security and compliance very seriously, investing in more than 500 dedicated security professionals in 50 countries, ensuring that everything we do adheres to the most stringent security requirements. With NTT Communications as your partner you can focus on your business priorities, confident that our specialist teams are taking care of your applications safely and securely, providing your employees and customers with the service delivery they expect. Professional Services team Audit of existing IT estate Management of migration across versions or hosting providers Cloud Migration 24x7 Monitoring Incident resolution and problem management Preventative and corrective maintenance Application Management READY FOR AN ALWAYS-ON WORLD At Client, NTT or third-party data centres Infrastructure evolution planning Design of test, development and production infrastructures Lifecycle Management Infrastructure Management DYNAMIC ENVIRONMENTS SIMPLIFIED Application installation, configuration and integration Capacity testing Management of application deployment and rollback

6 Everything you expect from an applications management provider Our services at a glance Across EMEA, Asia-Pacific and the Americas, organisations come to NTT Communications for a range of application management and related services: Remote application management: ensuring the availability and performance of your applications wherever they are, covering a wide range of platforms and software and the full application lifecycle Professional services: including capacity planning and support for application upgrades and migration projects Remote infrastructure management: of your servers and storage on our premises or yours Security services: including compliance consulting, governance and strategy; risk management services; and information security architecture Data-centre services: including unmanaged and managed colocation, hosting, back-up and business continuity services Enterprise networking services: through secure MPLSand Ethernet-based VPNs and the world s number-two Tier 1 IP backbone Enterprise cloud services: your choice of private, shared and hybrid services built on highly automated and industrialised global cloud platforms, incorporating application support, data backup and the highest levels of security Seamless support 24x7x365 monitoring and incident resolution One-stop shop for wide variety of application needs Service provided wherever your applications are hosted Customised SLAs Single portal to manage services across cloud and legacy systems, your premises and ours Cost-effectiveness Economies of scale Remote management Quality and reliability ITIL framework and methodology ISO/IEC 27001:2005 accreditation in Europe with regular external audits ISO/IEC :2005 accreditation in Europe Peace of mind State-of-the-art security built into everything PCI-DSS v2 certification in Europe Part of the world s largest telco by revenue Innovation Extensive integrated service portfolio Access to innovation worldwide Green IT

7 Why do clients choose NTT Communications? Clients as diverse as the UK s Great Ormond Street Hospital and Spain s Catalonian broadcasting corporation depend on us to manage their business-critical application environments. They do so not just because of our expertise in that arena but because of our global consistency, our stability and values. They trust us to understand their challenges and deliver the right services to help them achieve their IT and business objectives. Consistent, seamless experience everywhere Whether you re already a multinational organisation or have ambitions to become one, you know that NTT Communications is wherever you need us to be. Beyond being able to remotely manage your applications anywhere, we offer the world s second largest Tier-1 IP backbone with native network presence in 150 countries. Put together with our worldwide application and data centre services, this enables us to deliver end-to-end global services. Across these we can provide a single contract and a consistent quality of service through our globally enforced network and data-centre standards. A single customer portal allows you to see and manage all of your networking, data-centre and cloud services with us. Safe and responsive pair of hands You know that as part of the world s largest telco by revenue, we re here to stay. But stability doesn t make us slow or inflexible. Our clients tell us that they find us quick and responsive, and much more consultative and customer-focused than other providers they re familiar with. This is both because we ve worked to automate processes for efficiency and speed, and because of the culture and management approaches instilled in every employee as part of our Japanese heritage. We bring an attention to quality that our clients notice and appreciate. Choice and flexibility We offer a comprehensive range of application management, networking, data-centre, cloud and security services to suit different needs. Whatever your transformation journey and however your requirements evolve, we ll work with you to identify and implement the right solution. It doesn t matter if it s in one of our data centres we have 20+ across EMEA and more than 145 worldwide or on your own premises; the choice is yours. Innovation and sustainability With an annual R&D investment in the order of $3.5bn, NTT Corporation never stops investing in its services and their supporting processes and infrastructures. We ve adopted a Green ICT Vision 2020 programme through which we actively pursue environmental innovations and programmes, including service designs and operations focused on energy-efficiency and the minimisation of waste.

8 Contact Us: NTT Communications offices in Europe and the Middle East NTT Europe Ltd. (Headquarters) 3rd Floor, Devon House St. Katharine s Way London E1W 1LB United Kingdom Benelux France Germany Poland Connect with us: Spain Sweden United Arab Emirates United Kingdom Copyright 2013 NTT Europe Ltd. Registered company in England and Wales. Registration no The rights of third party trade mark owners are acknowledged. Information in this document is correct at time of print and is subject to change without notice. AMS

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