IT Enterprise Services

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1 IT Enterprise Services Capita Private Cloud Agile Infrastructure-as-a-Service (IaaS) Cloud potential unleashed

2 Cloud computing at its best Cloud is now an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom, agility and control to your business. For you, that s pressure eased, budgets released and innovation made possible. Capita Private Cloud (CPC) is your key enabler. It combines the power and innovation of VCE and Vblock TM Systems with Capita s distinct service management and business transformation expertise. This is cloud computing at its best; a game changer for business. Game changing how? Capita Private Cloud is one of the world s most advanced Infrastructure-as-a-Service platforms. It seamlessly integrates premium class compute, network and storage technologies from Cisco, Intel, EMC and VMware in one end-to-end solution. Let s focus on you. If you re looking to... Provide agile IT services for rapid innovation and application testing Reduce costs and remove CAPEX challenges with predictable OPEX spend Implement Platform-as-a-Service (PaaS) and Software-as-a- Service (SaaS) delivery models Consolidate or modernise existing business infrastructure and applications Standardise your IT environments to reduce complexity and total cost of ownership Guarantee high availability and application performance at peak demand, and Guarantee complete disaster recovery with business continuity assured...then Capita Private Cloud provides a perfect solution. This delivers extraordinary efficiency and business agility for virtualisation and cloud computing. Beyond this, Capita Private Cloud delivers all of the flexibility of public cloud providers such as Amazon, Google and Microsoft, yet it s backed with the security of data being stored in our UK data centres - guaranteeing your data sovereignty. With true cloud burst capability and robust ITIL service management, Capita Private Cloud offers something quite different. Page 2

3 Capita: UK s #1 Business Process Transformation Partner - FTSE 50 company at 4.3bn revenues (2014) - Touches the lives of 45m people every year Capita IT Enterprise Services: a leading IT services provider - Chosen IT partner for 3,800 customers - Manage and support 3,300 applications Leading innovator in blade technology Undisputed leader in networking Undisputed Recognised leader in storage Leader in information ovator information management management and security & security Capita Private Cloud Capita Private Cloud SecurePlus Capita Private Cloud for Oracle Global leader in platforms Leading innovator in core architecture Undisputed leader in database applications Undisputed leader in virtualisation Leading innovator in cloud application enablement World class IT service management & ITIL compliance Transform your business Our cloud platform sets the standard for cloud computing; we take care of all the underlying technology, security, resilience, patch management, testing and refresh investments to deliver a robust service that enables IT to focus on strategic initiatives. With Capita Private Cloud, service excellence is guaranteed. It harnesses industry leading expertise, from the global leader in converged infrastructure, to world class ITIL services and business process transformation expertise. One single contract with a trusted partner accelerates innovation and eliminates risk and complexity. It doesn t stop there; we are committed to future innovation. We share a clear, innovation roadmap with you and our suppliers, keeping you at the forefront of technology and service innovation. Predictable, transparent OPEX pricing Now for the commercial advantage; the value that you derive over the lifecycle of your systems doesn t end with performance improvements or cost savings. Capita Private Cloud is entirely flexible in design. You pick and choose exactly what you require, tailor our service to suit your needs and pay only for what you use. This gives you predictable, transparent OPEX pricing that enables you to forecast accurately and scale efficiently to meet business demands. Say goodbye to redundant infrastructure and CAPEX approvals and hello to agile IT that makes innovation the norm. Page 3

4 The Capita Private Cloud portfolio... Capita Private Cloud comes with three variants: CPC that supports OFFICIAL information, CPC SecurePlus that supports OFFICIAL and above for enterprises with higher security requirements and CPC for Oracle, powered by Oracle Virtual Machines (OVM). Private cloud The world s most advanced infrastructure-as-a-service platform built with today s businesses in mind. Benefits for all CPC services UK-based Data security & sovereignty Pay as you use Scale up, or down, as needed Compliance with industry standards including PCI DSS + SecurePlus Operated and supported exclusively by UK-based, HM Government security cleared staff. Complies with the HMG Security Policy Framework (SPF) and MoD Joint Services Publications (JSPs) for UK Government and Defence clients. Configurable options to meet your security need. for Oracle Servers fully supported and certified with Oracle products. Designed and implemented in conjunction with Oracle to ensure environment is an optimised for operations and licensing. Oracle-approved technology - license only what you need. Page 4

5 Software-as-a-Service, ready to go Moving beyond the infrastructure layer to supporting your users; Capita Private Cloud comes with pre-certified application and database platforms that can be rapidly deployed. Think of enterprise applications from leading vendors including SAP, Oracle and Microsoft delivered with ease and at the touch of a button. Capita Private Cloud takes away the engineering and lifecycle costs by delivering application platforms that are: Pre-engineered Pre-built Pre-tested Pre-secured Pre-compliant With instant scalability, our cloud platform dramatically cuts cost and lead times associated with application build, design and testing. Business value is realised rapidly. Application optimisation We can provide nearly any combination of compute power, network bandwidth, storage capacity and I/O access density suitable for all major enterprise applications. It allows for precise and dynamic allocation of computing resources whenever and wherever they are needed. Fully managed and automated resource balancing provides continuous monitoring and management to maintain nothing short of optimal performance and system health. Seamless customer support For you this means we deliver enterprise-class scalability, configurability, resilience, systems visibility, security, backup and data protection. One partner, a dedicated account manager and one number to call, we will help you maintain the highest levels of availability and application performance. Our dedicated ITIL service management and delivery teams are here, ready to support you. Key benefits Increase agility A highly flexible, robust platform tailored to your exact requirements. Target spend where it s needed most. Transparency Predictable, utility pricing: zero capital outlay, pay only for what you use. Migration As a managed service we re with you every step of the way. UK-based You have confidence that your data is securely managed in our UK data centres guaranteeing data sovereignty. Speed Rapid, highly automated provisioning - new IaaS, PaaS and SaaS services in near real time. Availability Guaranteed high availability and disaster recovery: business continuity comes first. One supplier One partner, single service management and billing plus a dedicated account manager ready to support you. Reduce carbon Purpose built, energy efficient, reduced power usage and carbon emissions. Page 5

6 Migrating to Capita Private Cloud Getting on board We understand that moving any existing service to a new provider, or technology platform, presents potential business risks - that s why we re with you every step of the way. When we deliver our cloud services we follow a clear process that outlines initial engagements and suitability assessments through to final handover. This means you will always know where you are in the journey. These detailed migration plans reduce risk, ensure clarity and maximise uptime of existing services during transition. Handover to interim support Low level design Approval/BAU support Solution build Documentation including costs Networking & security CPC has been designed to meet the UK Government security standards for the management of OFFICIAL information. It also complies with the strictest security standards, including PCI DSS, so is ideally suited for public sector, highly regulated industries and those who are cautious about data security. Security monitoring and alerts This service is built to help you meet specific compliance requirements and is a standard part of our cloud services. Intrusion detection & prevention: Networks and systems are continuously monitored for security related events possibly indicative of suspicious activity. File integrity monitoring (Tripwire): This is an optional service. For systems that hold highly sensitive data or critical configuration entities, the file integrity monitoring service provides a robust mechanism to detect and alert changes (reactive) to pre-defined critical system components. Server backup To ensure your data security, server backups are mandatory for each virtual machine and its associated storage. Because we understand that data has different uses and values to your organisation there are five retention period options available. Choose from 7 days; 14 days; 35 days; 12 months; 7 years. Disaster recovery As an optional service we can ensure that should our primary data centre fail in any way your data will be automatically migrated to a secondary data centre to ensure no loss. We will guide you through the disaster recovery options during our initial discussions on migrating your business to Capita Private Cloud. Support Capita Private Cloud is a fully managed service delivered with an ITIL service standard. Our SLAs are set to ensure you receive the most appropriate level of service at any time. With incident management, major incident management and emergency operations your cloud support service offers everything you need. Requirement discovery & validation Page 6

7 Cloud accelerators Support, advice and a clear cloud migration plan are key to successful transition. We have a team of experts that provide professional advice, technical assessments and readiness surveys to help you migrate seamlessly into the cloud. We have a proven methodology, tools and frameworks that accelerate your transition and guarantee minimal disruption to your business. Interested? Contact us now for a free cloud readiness assessment Page 7

8 Our portfolio... IT Service Management Cloud Private cloud Productivity hub Hybrid cloud Data lifecycle management Service desk ITSM platforms Software asset management Managed workplace Virtual workplace Apple managed service Mobility Enterprise Workplace Devices Applications Content Communication & collaboration LAN, WAN, wireless Unified communications Contact centres, voice Collaboration suite Sync & Share At Capita IT Enterprise Services we... Contact us now for a free cloud readiness assessment Listen Create Deliver Listen carefully to what you need, finding out where we can add value and how we can drive down cost. Create a solution that innovates around your problems and meets your objectives. Deliver transformational IT, on-time, on-budget and to the highest standards. Want to learn more? Contact us at or visit

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