Managed Data Center Operation and continuous transformation of data center environments

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1 Managed Data Center Operation and continuous transformation of data center environments

2 Managed Data Center In order to improve their IT and thus give their business an added boost, enterprises are constantly looking for ways to optimize their IT investments. The greatest potential lies in operations management. Managed Data Center from Fujitsu offers you comprehensive expertise to meet all the requirements in your data center environment. Whether we take care of routine tasks to reduce the workload for your IT personnel, or act as your partner by handling part or all of the operations of your IT infrastructure: You retain complete control and achieve mutually defined targets in terms of quality and efficiency with our support reliably and quickly. For many years now enterprises and organizations around the world have benefited from our performance capability and the economies of scale that we can offer as the world s third-largest IT service provider. In Europe alone, we currently manage 60,000 servers and 38 petabytes of data for our customers. Managed Data Center enables you to drastically reduce the complexity of managing your IT, to lower the costs of operations and to improve the flexibility of your data center. With us as your partner, you have more freedom for other tasks and also profit from the know-how available to continuously and successfully develop your IT environment and services. 2

3 Expertise for your data center around the clock Managed Data Center from Fujitsu offers you comprehensive support for managing servers, storage systems and networks in your data center. The offering covers analysis, planning, implementation and full or partial operation of the infrastructure. It covers Dynamic Infrastructure solutions from Fujitsu as well as typical heterogeneous multivendor environments, including hardware and software. You determine the extent of cooperation based on your internal competencies, existing resources and business requirements. We then deliver the services requested on the basis of clearly defined service level agreements. Furthermore, you will have a reliable and transparent basis for cost calculations thanks to our usage-based billing models. Managed Data Center can reduce the workload for your IT personnel, optimize processes and support the continuous development of your data center with features such as: In-depth technology and service expertise Long-term partnerships with leading vendors such as EMC, Microsoft, NetApp, Novell, Oracle, SAP, Symantec and VMware Processes in compliance with ITIL and ISO Tailor-made concepts based on standardized service modules Service modules for analyzing and optimizing infrastructures (e.g., relevant to operating risks and energy consumption) Intelligent mix of remote and on-site services 7x24 remote service from our service centers worldwide Proactive, automated service management Transparent reporting One central contact for all service requests Managed Storage Fujitsu offers Managed Storage solutions to help you cope with the explosive growth of data volumes over the long-term, both reliably and economically. The offering covers all tasks related to online storage and backup, and it enables you to standardize the management of your storage systems and software. We deliver these services according to agreed service levels. You are billed only for the capacity used and thus benefit from full cost transparency. What s more, you can use resources for various internal customers at the same time, and offer tailor-made service levels to them. Managed Server The Managed Server portfolio from Fujitsu covers the entire life cycle of server infrastructures, even in heterogeneous environments. To ensure cost-optimized, uninterrupted operations and the further development of your infrastructure, we provide you with comprehensive support through consulting (evaluation of systems and applications), design (concepts and solutions), installation (migration and implementation services) as well as maintenance and operation. 7x24 monitoring with advanced automation solutions proactively prevents any interruptions that could negatively impact your business. At the same time, we support you in optimizing your IT investments using solutions such as Dynamic Resource Management or innovative asset management concepts. Managed SAP IT Infrastructure Today the high operational costs of SAP environments make it difficult for enterprises to invest in new technologies and solutions that could drive their core business activities. Fujitsu s Managed SAP IT Infrastructure offers solutions that help you reduce your overall SAP costs while improving the quality of these services at the same time. In our role as SAP Global Partner for hardware, software, service and hosting, we provide holistic strategic and operative support. When optimizing the operation of your SAP infrastructure, you can rely on the nearly 40-year strategic partnership between Fujitsu and SAP in which we have gained vast experience from supporting more than 8,000 SAP customers worldwide with proven methodologies and service processes, along with leading technology. Managed Messaging is the most important communication method within companies. Messaging infrastructure can be provided in a highly standardized way. It should not absorb your valuable IT staff. With Managed Messaging from Fujitsu you make sure that your messaging infrastructure based on Microsoft Exchange and Outlook is always available, secure and supports your end users performance. Using scaling effects and based on a price-per-seat financial model you can change capex to opex and reduce costs at the same time. Being a leading global IT services provider Fujitsu can provide its customers with exactly the messaging infrastructure that best suits them: from highly standardized and shared environments out of the cloud (Messaging as a Service) via dedicated systems in the Fujitsu data center up to customized on-site implementation (Managed Messaging). 3

4 Highly valued: improved division of labor As long as more than 70% of the IT budget needs to be spent on keeping IT operations up and running, there is very little funding left for making investments in new technologies and solutions that could drive core business forward. How can this be corrected? With improved division of labor. When compared to other processes that are indirectly linked to your core business, the amount of work needed to run your IT is quite high. What s more, in many IT departments a large number of tasks are still done manually. And today s IT departments are faced with the challenge of intensifying their cooperation with internal customers so that business requirements can be supported by IT much faster. In a partnership with Fujitsu, you can assign tasks according to your particular individual needs and take advantage of the cost benefits and innovations we offer as one of the world s leading IT service providers: Profit from the quality and reliability of our consistently standardized services. Benefit from our competence according to your needs ranging from individual services to complete operation of complex and heterogeneous infrastructures and application landscapes. Choose between those services that should be performed by our specialists on-site or those that should be performed remotely from our data centers. Delegate the responsibility for your operations from operational support to full-scale holistic service according to defined targets and SLAs. The more intensive the collaboration is, the more you benefit from the economies of scale and top performance we offer in our role as IT service provider. We make sure that all tasks entrusted to us are carried out reliably and efficiently thanks to our global network of System Management Centers. Subject to agreement, on-site work is kept at a minimum and our 7x24 services are delivered remotely according to predefined SLAs. We also offer real-time monitoring via a global dashboard. Another instrument is our range of proactive services. From taking over selective tasks to managing complete infrastructures: With Managed Data Center you can rely on flexible standards, transparency, and quality for your data center operations Customer Environment SERVICE CATALOG Servers x86 industry-standard RISC systems Mainframes Storage SAN NAS Virtual Tape Library Tape SAP IT Infrastructure Network Data Center Infrastructure Analysis and optimization (including buildings and facilities) of risks, security, energy, etc. SERVICE COMPONENTS Service Management (Incident Management, Change Management, Configuration Management, Problem Management, Work Order Management, Service Reporting) System Monitoring System Administration Infrastructure Optimization Capacity Management Capacity Provisioning Maintenance & Support IMAC/D SERVICE LEVEL MANAGEMENT Single Point of Contact Processes Service Level Agreements SERVICE PROVISIONING 5x9 to 7x24 On-site/Remote Proactive/Reactive Onshore/Offshore On-premise/Off-premise Tailored Managed Data Center Solution 4

5 Performance and experience as you need it Are you looking for a reliable partner to take over your routine IT tasks? With Managed Data Center you can entrust Fujitsu with just some or all of your routine operations so that you have more time to concentrate on your core business and innovations. In addition, we offer precisely the capacities you need, anytime and anywhere. Do you want to offer your internal customers reliable service levels? Managed Data Center from Fujitsu is an effective instrument for realigning established environments and processes so that they consistently meet your current business requirements. We ensure the high availability of your IT systems, for example with 7x24 operation with proactive services, faster responses to critical situations and know-how from experienced specialists. Our expertise is available to you worldwide so that you can offer internal customers reliable IT services according to defined service levels. Do you want to mitigate operational risks? Our solutions for high levels of data security and disaster recovery help you in reliably fulfilling operational and legal requirements. Do you need transparency in terms of costs and services? Our best-practice service processes and usage-based billing give you full transparency as well as planning security for your IT operations. With precise figures for SLAs and capacities used, you have an effective instrument to help you plan with more reliability and manage your existing IT budget more effectively. Are you looking for solutions that will reduce the cost of your IT? Managed Data Center from Fujitsu helps you transform fixed costs into variable ones. We can assist in lowering your costs for investments, operations and personnel. And at the same time, you can offer your internal and external customers better service. Are you striving for constant improvements? With Managed Data Center from Fujitsu, you are always ahead of the curve. We make sure of that! Our experts continually check and optimize your infrastructure so that your business gets the right support in terms of performance and security as cost-effectively as possible. Do you want to increase the agility and flexibility of your data center operations? Tailor-made service concepts, dynamic resource management, multiplatform support and comprehensive consulting expertise increase your flexibility during restructuring and adaptation so that you can reduce the load on your own resources. Metro de Madrid expands with Fujitsu Metro de Madrid has more freedom to focus on growing its business thanks to Fujitsu s Managed Data Center Services. Fujitsu provides complete support, from redesigning the infrastructure to implementation, integration, migration, operations and the continual further development of the infrastructure. 5

6 Managed Storage Secure and efficient control of data growth The explosive growth of data volumes, and the ever more stringent requirements related to security, compliance and flexibility, are immense challenges for today s enterprises and organizations. While enterprises demand data that is available instantly when it comes to key decision-making, the need for more storage capacity is rising, as is the share of unstructured data that needs to be stored. This in turn increases the complexity of information management and infrastructures. Business and legal requirements governing data archiving and data availability also contribute to the complexity. How can you reduce costs while meeting higher demands for knowhow and ensuring smooth 7x24 operations under these conditions? Fujitsu s Managed Storage has just the right solutions for you: easy, transparent, cost-effective and reliable. Even for typical multi-vendor environments. Managed Storage lets you run your entire storage infrastructure at a monthly price charged according to the GBs stored. You can offer your internal customers tailor-made SLAs while efficiently keeping exploding data volumes under control. With Managed Online Storage we offer you SLA-based management for heterogeneous infrastructures. This is based on the definition of the SAN and NAS storage classes as well as the capacity management. The SLAs are determined multidimensionally depending on the storage classes, according to the defined availability per quarter, the defined service provisioning and the throughput of the infrastructure, the defined time period for eliminating errors, and the provision of additional capacities at agreed time intervals. The status is documented regularly in reports and the capacities used are invoiced accordingly. Your benefit: Without tying up any of your own human resources, you get exactly the storage capacity needed in your enterprise and you avoid overcapacities while lowering costs at the same time. With Managed Backup you have the option of expanding this concept to cover you data backup requirements by having backups performed with Virtual Tape Libraries or tape drives. Managed Storage is comprehensive and made to measure: The offering ranges from the installation, optimization and operation of storage infrastructures to the management of growing data volumes and data security. All services are delivered according to customer-specific service level agreements. Managed Storage moreover is transparent and usage-based: Services are billed according to the storage capacities actually used. The provision of these capacities is verified and documented using audit-proof capacity management tools. ELIA manages SAN with Fujitsu ELIA, the Belgian power grid operator, manages its SAN environment with expertise from Fujitsu. At three locations equipped with EMC systems Fujitsu ensures uninterrupted operations around the clock, providing error, problem and change management services as well. LANXESS trusts Managed Storage from Fujitsu LANXESS demand on storage capacity is continuously growing. Fujitsu s Managed Storage concept takes care of flexible allocation of the online storage capacity for Europe and its management within defined storage classes. This includes the administration, monitoring and support of the storage systems by Fujitsu while the LANXESS IT department can concentrate on its core tasks. 6

7 Managed Server Increase availability and efficiency The use of information technology in enterprises and organizations is increasing rapidly. , Internet, consistent support for business processes within the enterprise, mobile as well as with customers and partners, all options offered by IT are exploited today as a matter of course to drive businesses forward. However, to keep pace with these business requirements, capacities must be increased constantly and new technologies are an absolute must. For many years complexity has been on the rise and costs are now spinning out of control. This is also the result of capacities that cannot be utilized optimally. With Managed Server from Fujitsu, you can regain full control of your server infrastructure and improve operations in terms of business flexibility, security and efficiency. Depending on your requirements, the servers can remain in your data center or be run in a Fujitsu data center. In both cases we offer you usage-based billing, innovative strategies and technologies, as well as high levels of transparency, security and flexibility. Managed Server covers the entire life cycle of your server infrastructure: The offering ranges from consulting and infrastructure optimization to 7x24 operations. Our portfolio is comprised of standardized service modules that have everything you need for highly available and flexible operations. Specialists are always available, and comprehensive improvements can be achieved thanks to automation and virtualization. An intelligent mix of on-site service and remote support from our System Management Centers results in considerable cost reductions. Your reliable partner for holistic management of business-critical environments In addition to managing storage systems, servers and networks, we offer Managed Data Center to provide you with comprehensive competence and experience in managing complete business-critical environments. For example, we are one of only three SAP partners having Global Partner status for technology, service and hosting. Managed SAP IT Infrastructure includes predefined services that are the result of our experience in collaborating with more than 8,000 SAP customers worldwide, based on the expertise of 2,400 SAP applications architects and more than 500 SAP infrastructure and solutions architects: Remote Support is designed for basic administration of SAP IT infrastructures, including hardware, operating system, database and the SAP base. Other services include the installation of patches and the performance of data backups. Remote Operations offers SLA-based services for secure operations. Service components are monitoring, including the SAP basis services, administration of the SAP IT infrastructure, backup and recovery, patch management and SAP basis administration. SAP Hosting offers you the option of entrusting Fujitsu with full responsibility for quality-assured operations in its data centers. Your SAP environment is run in its own, highly standardized server infrastructure. Daimler AG relies on Fujitsu Daimler AG has entrusted Fujitsu with the responsibility for the worldwide server operations of its European Data Center (EDC) as well as the operational integration of new hardware, databases and applications. The EDC of Daimler AG provides the corporation s enterprises worldwide with a complete range of IT services. Various operative services are run on some 5,000 servers and 1,500 databases from various vendors in the EDC data centers on a 7x24- or 5x8-hour basis. The range covers operating systems and active directory service desk, file and print services, e-collaboration, ERP basic support and database support, as well as e-security services. Honeywell entrusts Fujitsu with its SAP operations Honeywell, one of the world s technology leaders, has entrusted Fujitsu with the management of its SAP landscape comprised of more than 100 SAP instances and 70,000 users. Fujitsu is responsible for 7x24 operation of the SAP basis system, the operating systems (Unix, Windows) and the databases (Oracle, SAP DB). 7

8 ts.fujitsu.com/di-services Published by Fujitsu Technology Solutions Mies-van-der-Rohe-Strasse 8, Munich, Germany Copyright: Fujitsu 2011 Printed in Germany Order-No.: EN Contact: Phone: * * (each call 14 ct/min.; the prices for calls made from mobile devices are limited to 42 ct/min.) All rights reserved, including intellectual property rights. Technical data subject to modifications and delivery subject to availability. Any liability that the data and illustrations are complete, actual or correct is excluded. Designations may be trademarks and/or copyrights of the respective manufacturer, the use of which by third parties for their own purposes may infringe the rights of such owner.

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