Application Performance Management from the Test and Integration Center.

Transcription

1 Application Performance Management from the Test and Integration Center.

2 Do you know how well your IT performs? IT is inexorably transforming into business technology. Information technology plays a decisive, strategic role in competition between companies. And system complexity is growing: dedicated infrastructures, outsourced services and various cloud offerings operate interactively, making it all the more important to test performance before going live, and actively manage stable systems availability. APM addresses the following requirements: Early testing of applications and infrastructures under realistic loads Determining load limits, response times and possible user numbers Such testing focuses on end users be they private customers on the Internet or professional users on corporate networks and their expectations of modern applications. The change these expectations have undergone is meanwhile referred to as the Google effect: we have become accustomed to receiving appropriate responses to our requests in just fractions of a second. We no longer accept lengthy waits or outages; in addition to damaging a company s reputation, they may cause a measurable loss of business. Keep an eye on everything with APM This is why managers on IT projects and in systems operation increase the value creation of their IT systems through continuous Application Performance Management (APM). Check performance Secure 24x7 production with load and performance tests with monitoring APM Optimise and solve problems with performance engineering Verifying and optimising infrastructures ( sizing ) Detecting performance potential and accessing it in a targeted fashion Transferring results to production systems Monitoring availability, stability and end user experience in productive operation Avoiding outages and performance bottlenecks 24/7 Staying informed SLA compliance, business transactions, utilisation of resources the right views and reports for every user group Being prepared for problem situations fast deep-dive analyses for targeted resolution, across teams!

3 Our services The Test and Integration Center offers you the full range of services surrounding Application Performance Management. We offer the right services for all phases of the application life cycle: from designing corporate quality assurance through load testing for agile development teams to monitoring solutions for production environments. Load and performance tests We test your applications and systems under realistic loads and check their efficiency and stability as early on as possible. We work with you to initially determine the critical application workflows, calculate the expected quantity structures and agree the objectives of the load and performance test. We document all this in a precisely targeted test concept. Our tests measure the response times for every single user action in test series featuring a wide range of load scenarios. We distinguish between: Dynamic tests: loads can be adjusted dynamically at runtime to support targeted performance analyses. Scaling tests: used to determine the maximum load a system can process. Permanent load tests: these allow the detection of long-term effects; are your applications stable in operation? Stress tests: how does your application respond to load peaks? Depending on the test objective, we will provide you with a comprehensive test report that tells you everything you need to know about the performance of your system. For example, we evaluate response times using threshold analysis: how many transactions are completed within specified time limits? We also show how many transactions your system is able to process and at what point loads begin to cause errors. We also perform tests during the development phase, e.g. in agile projects, or load tests to support problem analyses. In these cases we deliver automated brief reports on each iteration. Performance engineering Despite careful preparation and testing, technical problems may still arise: performance issues of unknown origin, from sporadic errors all the way to system outages. In productive operation, fast, targeted solutions are needed. We offer various measures in the field of performance engineering to both quickly rationalise and solve problems in acute situations and perform preventative analyses. The purpose of all such measures is to identify the issue as quickly as possible, and to specifically optimise and improve. Our experts participate in task forces ad hoc, working either onsite with your team or remotely. Application analyses: Use of leading tools such as Compuware DYNATRACE for dynamic analyses Fast localisation of problems even in combined architectures (JAVA,.NET, PHP, C++) Identification of specific optimisation potentials: in the application, in configuration, in the infrastructure or the network As an additional measure for load tests, white box load tests for bottleneck analysis down to the method level Other types of analysis: Client analysis: we help you optimise the execution of your application on the client side. Modern web applications in particular are executed largely in the browser. With the help of appropriate tools, we help you find any weak points quickly. Database analysis: our experts comprehensively examine your databases in order to identify relevant optimisations. The resulting recommendations range from e.g. adding indexes through altering table structures to administrative adjustments. Network analysis: we conduct data traffic measurements in LANs and WANs to detect problems in these application layers.

4 Business process monitoring as a managed service Our business process monitoring allows you to map and monitor every step in your IT system. For example, you may find the proactive execution of selected business processes, such as an ordering function with login, catalogue pages, shopping basket and order, according to a defined schedule by means of automated test users helpful. In the event of an alert, the help desk notifies you by or text message allowing you to respond in a targeted manner and protect yourself against revenue losses. Any time divergences occur in the logic of the usual business processes, the causes are identified and the corresponding information forwarded to the responsible members of staff, transforming individual data into valuable management information. Our business process monitoring is available to you as a managed service, i.e. you rent the system, and we ensure its flawless operation and provide assistance if your business processes diverge from their intended behaviour. Our service also comprises tailor-made reporting solutions and dashboards for your smartphone. Individual monitoring solutions We design and implement tailor-made monitoring solutions for you using established products, with options ranging from systems monitoring and real user monitoring to end user experience monitoring. We work with you to find the best solution for your business, accompany the introduction of our monitoring solutions with training courses for administrators and users, and subsequently assist you by providing services to ensure the smooth operation of your monitoring solution. Consulting and training Performance management solutions can be just as diverse as the IT landscapes they are designed for. We offer individual services relating to your APM system according to your needs. Analysing and optimising test processes, specifically for corporate quality assurance Automating test processes Selecting suitable testing tools, developing test infrastructures Training users in operating test and analysis tools Consulting on APM products and product selection

5 YOUR BENEFIT We have over ten years of experience in the field of corporate quality assurance, and draw our comprehensive knowledge from large numbers of load tests and analyses conducted in a wide range of scenarios and with a diverse set of tools. We are manufacturer-independent and offer expertise in numerous monitoring platforms such as HP, BMC, Compuware, Nimsoft or Oracle. accredited by As an accredited test laboratory we proceed according to recognised, independently reviewed methods and thus offer you the highest level of security. If you wish, your application can be certified by our large team of ISTQB-certified testers. In addition to APM we offer numerous test and security services from a single source. References Deutsche Post DHL Operational quality assurance, particularly load and performance tests, application analyses, end-to-end monitoring for various applications of Deutsche Post DHL. Daimler Financial Services Business process monitoring as a managed service for Daimler Financial Services AG, monitoring the stability and performance of their web portals and the connected SAP systems. Vorwerk a large household appliances retailer Selecting tools and implementing performance management and test automation for Vorwerk & Co. KG, application analyses and source code analyses. arvato infoscore an innovative financial service and outsourcing provider Design and implementation of load and performance tests, consulting on tool selection for arvato infoscore GmbH. German Customs Criminological Office Consulting services for application performance management for the Customs Criminological Office. Deutsche Vermögensberatung a trusted partner for investment counselling Load tests for the consulting software of Deutsche Vermögensberatung AG.

6 Contact us! Matei Leventer +44 (0) (Mobile UK) T-Systems Ltd. Digital Business Solutions A Deutsche Telekom Group Company Euston Tower, 286 Euston Road London, NW1 3DP Internet: