KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014
|
|
- Raymond Stewart
- 8 years ago
- Views:
Transcription
1 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014
2 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition (What are we offering?)... 3 Approach (How do we deliver?)... 5 Benefits (How will it help you?)... 6 Inputs (What will we need from you?)... 6 Working together (How will you be involved and what will you learn?)... 6 Outcomes (What will you get?)... 7 Why KPMG?... 8 How to engage with us KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
3 Service Definition Summary (What s the challenge?) KPMG offers a complete suite of advisory, governance, assessment and implementation services for the successful delivery and exploitation of a Microsoft Dynamics cloud provisioned CRM solution. Citizens are demanding that public sector organisations from front line services to central department, are capable of interacting with them in a coherent, unified manner. Successful exploitation of a cloud based CRM solution such as Dynamics CRM can help your organisation excel at managing interactions with citizens and ensuring that citizens receive a consistent service and experience. KPMG are aware of the challenges of realising the benefits of CRM in organisations, not just in terms of successfully unifying the many sources of citizen data you are likely to hold across your current IT landscape but also the added challenge of effective transition to a cloud based platform. We can support your organisation with key challenges from data discover and migration to on-boarding to the cloud platform and organisation transformation required to fully adopt the capabilities offered by Dynamics CRM. We offer a diverse range of experienced advisors, specialists and public sector specific solution templates to accelerate delivery to meet your challenges. Service Definition (What are we offering?) Microsoft Dynamics CRM is an Enterprise Customer Relationship Management platform solution that brings a generic balance among services, marketing, and communications. Supporting a holistic customer lifecycle requires integration between marketing, sales, and service. KPMG can help you to ensure that a CRM Suite like Microsoft Dynamics CRM fully enables this by providing a common toolset and customer information single view hub across the entire lifecycle. KPMG s Dynamics CRM implementation approach recognises that initiatives across marketing, communications and services need to be synchronised and harmonised with a focus on improving overall experience. We believe this can be achieved through the processes, workflows and technology that will underpin a successful Dynamics CRM deployment. KPMG can offer a wide range of services across the full breadth of the Microsoft Dynamics CRM project lifecycle. Our offering is based around 8 foundation services and we can work with you tailor our engagement to ensure it meets your specific needs which are summarised on the next page: 3
4 Design & Implementation We can deliver a full-lifecycle implementation of Dynamics CRM which will be designed to help implement and integrate Dynamics CRM with other products, technologies and legacy or 3rd party systems across your organisation. Requirements & Process Review The aim of the Requirements & Process Review offering is to identify and/or review requirements and selected business processes that should be in the scope of the Microsoft Dynamics implementation Requirements & Process Review Design and Implementation Fit Gap & Solution Blueprint Fit Gap & Solution Blueprint KPMG can help you to validate and understand the degree of fit of Dynamics CRM to your business and IT requirements. We can also help to identify the customisations required and provide an understanding of how Dynamics CRM will work in your particular environment. Programme & Project Management We will work with you to plan and manage a successful Dynamics CRM programme. From full software delivery lifecycle to implementation of a new industry function, our team of engagement and project managers can help ensure planning is undertaken with the requisite rigor. Programme & Project Management KPMG Services for Microsoft Dynamics CRM Upgrade Assessment & Technical Upgrade Upgrade Assessment & Technical Upgrade we can provides guidance to you when considering an upgrade of an existing implementation by assessing the current solution configuration, customisation, integrations, physical infrastructure, and architecture. We will help to determine the impact of a proposed upgrade and we can then go on carry out the required technical upgrade on your behalf. Health Check Assessment a proactive service aimed at delivering prescriptive problem identification and suggested resolution guidance for selected components of your Dynamics CRM implementation. We will work with you to uncover potential performance and application configuration risks and to provide recommendations for any identified issues. Health Check Assessment Strategy & Governance Assessment Design & Customisations Review Design & customisations review we can provide a sound and proven approach to deploying Dynamics CRM. Benefits of the design & customisation review include improved customisation to meet present and future needs and assurance around integration between your Dynamics CRM solution and existing cloud or traditionally provisioned systems. Independent Governance Strategy & Governance Assessment we can help you to define your strategy for business transformation. This will enable you to maximise value and the fastest RoI, whilst minimising risk. KPMG can define governance rules for the implementation that include defining management structures, key business owners, change authority, quality and test management. Independent Governance we offer independent programme assurance by acting as a conduit between you and your chosen systems integrator. Our professionals know how the elements of a Dynamics CRM implementation should be tackled and will facilitate constructive dialogue between yourselves and your System Integrator to ensure the most effective delivery. 4
5 Approach (How do we deliver?) KPMG works with clients across the globe to help define, manage, build and deliver industry leading Dynamics CRM solutions. We bring together experience from hundreds of organisations into core products and methods, aimed at driving material benefits. Our integrated approach can support you through the entire lifecycle from defining the initial strategy and vision, through to post-implementation support. D E FINE SCOPE & S TRATEGY HIGH LEVEL PROCESS & RACI MATRIX DETAILED SCOPE, PROCESSES & REQUIREMENTS ANALYSIS PRODUCT DESIGN, D E VELOPMENT & IMPLEMENTATION POST- IMPLEMENTATION & GO-LIVE SUPPORT MO NITOR & EVOLVE Reach a joint understanding of challenges and business needs Document and assess the Business Case Agree the Benefits Case and map benefits back to your overall Strategy and its Objectives Identify project scope, including processes and related deliverables Define Commercial Strategy Analyse and Define implementation Methodology and Options Detailed planning for future programme delivery phases Identify key process stakeholders across the business, IT, 3 rd Parties and Service Providers Work with stakeholders to document and agree high level processes and associated roles and responsibilities Document Acceptance Criteria and Key Performance Indicators Define decision making criteria, handover mechanisms and other detailed process content Identify and cater to any related process controls Cross-reference against Target Operating Model and supplier agreements Define and Detail Requirements Matrix Define project Scope and Key Milestones Design and Build Business Processes and ensure acceptance and sign-off by all stakeholders Define Change Management and communications approach Define escalation routes, governance schedule and reporting timelines Fit Gap Analysis and Solution Blueprint End User Training programmes Design Business Data Model and Build Information Interfaces Detailed design, development, testing and implementation Design and Build MI Reports and Dashboards Design and Perform Data Migration, Data Cleansing and Transformation. Design and Implement Integration with your LOB Systems and Interfaces. Detailed Testing against predefined test scripts Quality controls prior to end user testing Define Postimplementation support approach Role mapping and IT support Design and deliver System training and Knowledge Transfer workshops Facilitate internal team development, knowledge sharing and training activities Assess benefits case and measure project success Continuously monitor the performance of the system after GO-LIVE Improve business processes through activities like Fact 2 Value Hotfixes and evolve business process deployments CO MPLIANCE, QUALITY & RISK MANAGEMENT PROGRAMME DESIGN & GOVERNANCE PROGRAMME & PROJECT MANAGEMENT 5
6 Benefits (How will it help you?) Organisations of any size in the public sector need a solution that will give them a unified view of their customers, citizens, suppliers and vendors across the major interaction domains: customer service, service delivery as well as communications and marketing. CRM is the key to effective integration of processes and workflows across these domains and out via today s multitude of communication channels, creating a 360- degree view for your organisation and consistent and joined-up experience for citizens. With our advice and support we aim to enable you to deliver: Complete citizen relationship management from request for service through to post service support/aftercare ensuring improved service and manageability. Transparency of cost and value and improved predictability through clear definition of end to end services Improved perception of services due to ability to analyse and align services and communications more closely with citizen needs Automation of your CRM processes to make your organisation work more effectively Improved alignment of demand to focus investment in the right places and ensure services are available when they are needed Mobility to access citizen information out in the field with Dynamics CRM mobility applications such as multi browser accessibility and mobile phone & tablet apps Inputs (What will we need from you?) For KPMG to understand your CRM solution requirements and timescales required to deliver a successful engagement, please provide the following details; A project or programme brief Latest communications strategy (if explicable) Number of sites and estimated users Project high level requirements where possible List of legacy systems to replace or integrate and their usage (if any) Current data sources and interfaces High-level IT Infrastructure landscape Availability of senior stakeholders and decision makers Named internal staff to form part of our joint team Working together (How will you be involved and what will you learn?) Our collaborative way of working ensures that both knowledge and skills are transferred to and practiced by our engagement team. Through a deep knowledge of coaching and mentoring our team will be able to develop client staff whilst delivering the desired outcomes of the engagement. A joint team will be established and the KPMG team will be aligned to your own team. Initially your team will support KPMG in the planning, analysis as we facilitate workshops. Over a period of time the roles will reverse to allow your staff to practice techniques and gain experience. Towards the end of the engagement KPMG will be on hand to provide advice and support. At this stage of the project knowledge transfer should be complete allowing your staff to be self sufficient as far as possible in the support of the solution. In all our engagements we look to adopt a close partnership approach with your team from the outset to ensure the successful delivery of the programme. We will ensure that the knowledge transfer takes account of the various phases tailor training accordingly. 6
7 For key staff, individual knowledge transfer plans can be created to identify the skills that need to be transferred to the individual. The plan will be monitored throughout the life cycle of the project to ensure the correct level of progress is being maintained. As skills are transferred the plan would be updated and signed off by the individual involved to certify that the correct level of knowledge has been transferred. Outcomes (What will you get?) By working closely with our experienced team of professionals you can be assured of a well considered solution no matter how simple or complex the requirement. Our professionals will draw on not only their insight and experience with Microsoft Dynamics CRM within the public sector, but also the vast knowledge base from the KPMG global community to arrive at the right solution for you now, and in the future. From secondment to full solution implementation services you will always find the right people allocated to work with you to meet your expectations and requirements. The KPMG team can provide the following documents, services and tools throughout engagement lifecycle process. Health Check Assessment KPMG Services for Microsoft Dynamics CRM FIT GAP & Solution Blueprint Design, Test & Implementation Tools Installation Health Check Report Solution and Detailed Design Packages FIT and GAP Analysis Interactive Programme Portals Implementation and Project Dashboards Building Your Internal Capability Requirements & Process Reviews Governance Processes Training Management Plans Requirements Register & Detailed Processes Operating Policies 7
8 Why KPMG? KPMG s Dynamics team can help you navigate through the Microsoft Dynamics CRM implementation life-cycle. We know what it takes to make a CRM project a success and we have a successful track record of assisting Public Sector clients to leverage cloud provisioned technology to solve business problems. Our professionals combine extensive industry experience with technical and functional applications knowledge. Based on our proven experience and practical implementations, we have developed an extensive range of solution accelerators built on the Microsoft Dynamics platform and specifically targeting the Public Sector. This includes templates, tools, process documents, and industry examples. Our Microsoft Dynamics practice has the capability to deliver all aspects of the design and implementation of Dynamics CRM, from strategy to process design and technology configuration through to communications and change management. Our approach ensures best value for our customers by providing cost effective services utilising our experience and accelerators to jump start our clients in projects where starting from a blank page could have been time consuming and costly. With 22 locations nationwide, KPMG can engage locally with your team and stakeholders. KPMG understands the challenges faced by public sector organisations to evolve to align to the Digital Agenda and successfully adhere to the Cloud First strategy. We bring business and technology acumen to your Dynamics CRM initiative; our service emphasises farreaching analysis across each layer of your Dynamics CRM initiative from strategy through technology infrastructure. Our professionals combine extensive industry experience with technical and functional applications knowledge. Our approach is adaptable, i.e. we recognise that a particular organisation might not need a new technology but rather, for example, a change in the way data is structured. We can work with your colleagues to understand and present the best options. Our approach is scalable i.e. we can design and execute a standalone solution or develop a cross-enterprise view to support long-term, strategic development. We tap into a global network of 145 countries with local-market knowledge of business conditions and capabilities, along with data privacy and regulatory requirements that affect processes and information technology broadly. Our response to your challenges will come from the specific data and details of your organisation, carefully analysed. We know that there is no one size fits all solution but we bring our knowledge, experience and industry templates to help give your project a head start saving you effort, time and cost where applicable. How to engage with us Our pricing information and SFIA rate card are available to download from the same location as this document. If our offering fits with your initial requirements, or you have any questions, or would like to initiate discussions to engage with us, we look forward to hearing from you via uk-g-cloud@kpmg.co.uk We have also made available some of our latest Industry points of view, research and thought leadership as accompanying documents on CloudStore. 8
9 Contact us KPMG G-Cloud Services Team T +44 (0) E uk-g-cloud@kpmg.co.uk KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved. The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation. The KPMG name, logo and cutting through complexity are registered trademarks or trademarks of KPMG International. Produced by Create Graphics/Document number: CRT013368
G-Cloud Service Definition. Atos SI Oracle CRM and CX Services
G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)
More informationDigital Marketplace - G-Cloud
Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We
More informationSHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk
SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering
More informationG CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
More informationMICROSOFT DYNAMICS CRM
MICROSOFT DYNAMICS CRM SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S MICROSOFT DYNAMICS CRM CAPABILITY INTRODUCTION Lockheed Martin offers a
More informationARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.
ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service
More informationG-Cloud IV Services Service Definition Accenture Netsuite Cloud Services
G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...
More informationG-Cloud IV Services Service Definition Accenture Force.com Cloud Services
G-Cloud IV Services Service Definition Accenture Force.com Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. The Accenture Cloud Application
More informationG-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps
G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Outcomes...
More informationBusiness Intelligence
1 3 Business Intelligence Support Services Service Definition BUSINESS INTELLIGENCE SUPPORT SERVICES Service Description The Business Intelligence Support Services are part of the Cognizant Information
More informationContents. visualintegrator The Data Creator for Analytical Applications. www.visualmetrics.co.uk. Executive Summary. Operational Scenario
About visualmetrics visualmetrics is a Business Intelligence (BI) solutions provider that develops and delivers best of breed Analytical Applications, utilising BI tools, to its focus markets. Based in
More informationStakeholder management and. communication PROJECT ADVISORY. Leadership Series 3
/01 PROJECT ADVISORY Stakeholder management and communication Leadership Series 3 kpmg.com/nz About the Leadership Series KPMG s Leadership Series is targeted towards owners of major capital programmes,
More informationMapping and Geographic Information Systems Professional Services
Mapping and Geographic Information Systems Professional Services G-Cloud Services RM 1557 Service Definition Esri UK GCloud 5 Lot 4 Specialist Services Government Procurement Service Acknowledgement Esri
More informationA NEW APPROACH TO CYBER SECURITY
A NEW APPROACH TO CYBER SECURITY We believe cyber security should be about what you can do not what you can t. DRIVEN BY BUSINESS ASPIRATIONS We work with you to move your business forward. Positively
More informationService Definition: Agile Business Services
Service Definition: Service Definition: Description: Sogeti s offers a tailored approach to agile support whether you need help with agile development, testing, or both. Our comprehensive coaching and
More informationCisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
More informationService Definition: Testing Platform-as (TPaaS) Advisory and Implementation Services
Service Definition: Testing Platform-as as-a-service (TPaaS) Advisory and Implementation Services Service Definition: Testing Platform-as-a-Service (TPaaS) Advisory and Implementation Services Description:
More informationG-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk
G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...
More informationG CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
More informationG-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services
G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to
More informationG-Cloud Framework Service Definition. SAP HANA Service
G-Cloud Framework Service Definition Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE Tel: 0870 789 4321 Fax: 0870 789 4250 E-mail: information@acuma.co.uk
More informationKPMG in India s Software testing services Test consulting case studies
KPMG in India s Software testing services Test consulting case studies 0 Software test consulting case study 1 Key Activities Outcome IT consulting to assess, evaluate the core banking solution and existing
More informationDiagram. Microsoft Dynamics Sure Step Methodology
Diagram Microsoft Dynamics Sure Step Methodology Designed to enable you to better serve your customers by helping reduce their Microsoft Dynamics total cost of ownership, the Sure Step Methodology can
More informationReports to: Business Solutions Manager Date: November 2011
Position Description Job Title: Solutions Consultant EDRMS, ECM and Change Management Category: Process Reports to: Business Solutions Manager Date: November 2011 1. Purpose of Position The purpose of
More informationSafeNet Licensing Solution Design Workshop
Software Licensing Workshop: Strategy Design & Architecture Development Service Brief Benefits Expedite the license planning and design process: by taking advantage of SafeNet s license consulting expertise
More informationSEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND
SEVEN WAYS THAT BUSINESS PROCESS MANAGEMENT CAN IMPROVE YOUR ERP IMPLEMENTATION SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 EFFECTIVELY MANAGE THE SCOPE OF YOUR IMPLEMENTATION
More informationH4 Tackling the Challenges of Implementing Emerging HR Technologies
H4 Tackling the Challenges of Implementing Emerging HR Technologies Tackling the Challenges of Implementing Emerging HR Technologies Arnab Banerjee Agenda The session will cover: moving from in-house resource
More informationCube52 Cloud. Infrastructure as a Service. The Challenge
Infrastructure as a Service CIOs today find themselves at a junction with regard to how they deploy resources. Some keep all their IT in house to retain control while others turn towards cloud computing
More informationCloud Computing - Benefits and Barriers for Retail Adoption
Original Published Research from Cobweb Solutions - Europe s Leading Cloud Services Provider Cloud Computing - Benefits and Barriers for Retail Adoption 28022011 v1.5 written by Ed Dixon Director of Enterprise
More informationGPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition
GPS G-Cloud Lot 4: Contents 1 Introduction... 3 2 Service... 4 2.1 Cloud Consultancy Overview... 4 2.2 Information assurance... 5 2.3 Backup/Restore and Disaster Recovery... 6 2.4 On-boarding and Off-boarding...
More informationG-Cloud Framework Service Definition. Master Data Management and Identity Resolution Service
G-Cloud Framework Service Definition Master Data Management and Identity Resolution Service Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE
More informationMagento brochure DEVELOPER PLUS FRONT END DEVELOPER
Magento brochure PLUS FRONT END KPMG Crimsonwing & ecommerce We re a global ecommerce solutions provider. We develop and implement fully integrated ecommerce solutions, primarily using Magento Enterprise.
More informationCRM Comparison Guide. Microsoft Dynamics CRM and Act! compared
CRM Comparison Guide Microsoft Dynamics CRM and Act! compared Microsoft Dynamics CRM is a full featured relationship management system that connects teams to a single data source and automates routine
More informationJoin the UK and Ireland s Leading Supplier of Microsoft Dynamics
Join the UK and Ireland s Leading Supplier of Microsoft Dynamics Offices Oxford Dublin Holland Manchester Hook About K3 K3 is a leading global software provider for the Retail, Manufacturing and Distribution
More informationBig Data Support Services. Service Definition
1 3 Big Data Support Services Service Definition BIG DATA SUPPORT SERVICES Service Description The Big Data Support Services are part of the Cognizant Information Management service family. Providing a
More informationImplementing the value chain of the future
Implementing the value chain of the future KPMG s Operations Advisory Practice Our mission Our vision is to help member firms clients create breakthrough competitive advantage by designing and implementing
More information4net Technologies. Managed Services and Cloud Solutions
4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing
More informationG-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services
G-Cloud Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to support
More informationService Definition: MooD Cloud Application Configuration & Evolution
Service Definition: MooD Cloud Application Configuration & Evolution MooD SaaS applications are highly configurable to enable close support for the specific needs of customer organisations and user communities.
More informationG-Cloud Service Definition. Atos Data Quality Audit SCS
G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly
More informationSHAREPOINT SOLUTIONS
SHAREPOINT SHAREPOINT SOLUTIONS Connected Systems is one of Australia s premier SharePoint Services practice and has extensive SharePoint expertise in the following areas: Strategic Consulting (Information
More informationAccenture Foundation Platform for Oracle
Accenture Foundation Platform for Oracle 2 Oracle Accenture s pre-built, pre-tested Oracle Fusion Middleware based architecture is a strategic decision guide and implementation accelerator that improves
More informationFixed Scope Offering for Implementation of Taleo
Fixed Scope Offering for Implementation of Taleo Mindtree limited 2015 All third party identities used within this presentation are copyrighted properties of the respective companies. Viewers and users
More informationSecurity Consultants / Security Managed Services
Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING
More informationG-Cloud III Services Service Definition Accenture Cloud Integration Services
G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6
More informationIdentity & Access Management new complex so don t start?
IT Advisory Identity & Access Management new complex so don t start? Ing. John A.M. Hermans RE Associate Partner March 2009 ADVISORY Agenda 1 KPMG s view on IAM 2 KPMG s IAM Survey 2008 3 Best approach
More informationGCloud Application Development Service Definition. Application Development
GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding
More informationsdsys THAGORAS SCISYS UK LTD The National Archives Customer Relationship Management System and Integrated Email Marketing Solution RESPONSE TO TENDER
sdsys THAGORAS SCISYS UK LTD The National Archives Customer Relationship Management System and Integrated Email Marketing Solution RESPONSE TO TENDER The National Archives Redacted under! IFOI exemption
More informationHR Function Optimization
HR Function Optimization People & Change Advisory Services kpmg.com/in Unlocking the value of human capital Human Resources function is now recognized as a strategic enabler, aimed at delivering sustainable
More informationMaster Data Management
1 3 Master Data Management Support Services Service Definition MASTER DATA MANAGEMENT SUPPORT SERVICES Service Description The Master Data Management Support Services are part of the Cognizant Information
More informationRetail store systems for high performance
Retail store systems for high performance 2 Retail store systems are on the frontline of the drive to achieve operational excellence the key to competitive advantage now, and in the future. But in today
More informationDriving Excellence in Implementation and Beyond The Underlying Quality Principles
SAP Thought Leadership Paper SAP Active Quality Management Driving Excellence in Implementation and Beyond The Underlying Quality Principles 2014 SAP AG or an SAP affiliate company. All rights reserved.
More informationCisco Data Center Optimization Services
Cisco Data Center Optimization Services Evolve your data center solutions to support business growth, deliver nextgeneration services, and maintain competitive advantage with Cisco Data Center Optimization
More informationG-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service
G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service Lotus Notes to Microsoft SharePoint Migration Discovery Service This service provides an opportunity to review
More informationSTL Microsoft SharePoint Consulting and Support Services
STL Microsoft SharePoint Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk
More informationTitle here. Successful Business Model Transformation. in the Financial Services Industry. KPMG s Evolving World of Risk Management SECTORS AND THEMES
SECTORS AND THEMES Successful Business Model Transformation Title here in the Financial Services Industry Additional information in Univers 45 Light 12pt on 16pt leading KPMG s Evolving World of Risk Management
More informationSTL Microsoft Dynamics CRM Consulting and Support Services
STL Microsoft Dynamics CRM Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk
More informationAccenture Duck Creek Driving efficiency and high performance through Property & Casualty insurance software
Driving efficiency and high performance through Property & Casualty insurance software World-class software is a critical component to business success for high performing companies. Finding the best software
More informationTransition and Transformation. Transitioning services with minimal risk
IBM Global TECHNOLOGY Servicess and Transformation ing services with minimal risk Summary To transition services is a complex process involving many issues. When outsourcing to IBM, you gain the benefit
More informationG-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS
G-Cloud Service Definition Atos Business Intelligence Dashboards and Analytics SCS Atos Business Intelligence Dashboards and Analytics SCS The Atos approach to Business Intelligence (BI) Dashboards and
More informationTransform Your Bank in Measurable Steps
Banking Transformation Framework Transform Your Bank in Measurable Steps Table of Contents 2 Establish a Platform for Transformation 3 Transform Your Business 3 Use the Reference Architecture As a Foundation
More informationDesign the Future of Your Human Resources with SuccessFactors Solutions
SAP Brief SAP Consulting Business Transformation Services Objectives Design the Future of Your Human Resources with SuccessFactors s Designing future processes for your global workforce Designing future
More informationRSC Solutions Consultant
RSC Solutions Consultant Grade 6 More about Aimia and what we do Loyalty management is the process of identifying, understanding and influencing best customers in order to build sustained, reciprocal and
More informationThe Danwood Group Professional Services Offering DANWOOD
The Danwood Group Professional Services Offering DANWOOD Our Professional Services Our Professional Services department can provide you with a variety of services from Audit and Assessment to Technical
More informationAudit Management. service definition document
Audit Management service definition document Contents Introduction... 3 Service Description... 3 Features and Benefits... 4 Architecture... 5 Service Delivery... 6 Service Provisioning Time... 7 Service
More informationUltracomms Cloud Solutions
Ultracomms Cloud Solutions Ultracomms Ethos As the first cloud contact centre service provider in Europe, and a supplier of Enterprise PCI DSS solutions, Ultracomms has been providing outbound, inbound
More informationG-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services
G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...
More informationagility made possible
SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate
More informationDATA ANALYTICS SERVICES. G-CLOUD SERVICE DEFINITION.
DATA ANALYTICS SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Services Overview...4 2.1 Rapid KPI Reporting Delivery Services...4 2.2 Data Discovery & Exploitation Services...5
More informationRiverview Law 2016. The Instruction & Triage and the In-house Virtual Assistants
The Instruction & Triage and the In-house Virtual Assistants Virtual Assistants The key questions Page Topic 3 Executive summary 4 What problems do these Assistants solve? 5-6 How do the Assistants solve
More informationIBM Emptoris Procurement SaaS Service
IBM Emptoris Procurement SaaS Service Service Definition IBM Emptoris Procurement SaaS Service 1 1. Summary 1.1 Service Description IBM is focused on providing Best in Class Supply and Contract Management
More informationSolution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM
Solution Overview SPECIALIST WATER BILLING & CRM SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from
More informationIt s tough to make the right IT decisions...
It s tough to make the right IT decisions... 2016 KPMG LLP, a UK limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative
More informationMaximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
More informationAccenture CAS: Solution Implementation Making change happen
Accenture CAS: Solution Implementation Making change happen Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create
More informationDigital Forensics G-Cloud Service Definition
Digital Forensics G-Cloud Service Definition 2013 General Dynamics Information Technology Limited. All rights 1 GDIT Team Clients Metropolitan Police Service The General Dynamics Information Technology
More informationService Management and ICT Monitoring and Reporting Advisory and Implementation Services
Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness
More information44-76 mix 2. Exam Code:MB5-705. Exam Name: Managing Microsoft Dynamics Implementations Exam
44-76 mix 2 Number: MB5-705 Passing Score: 800 Time Limit: 120 min File Version: 22.5 http://www.gratisexam.com/ Exam Code:MB5-705 Exam Name: Managing Microsoft Dynamics Implementations Exam Exam A QUESTION
More informationTAX MANAGEMENT CONSULTING. How can you be more efficient at managing tax?
TAX MANAGEMENT CONSULTING How can you be more efficient at managing tax? NEW HEAD OF TAX/CFO TAX TRANSPARENCY Business Case Dispute Resolution Finance Transformation Authority Interaction Compliance Delivery
More informationPTS Service Definition Document. G-Cloud 7. IT Service Continuity Management
PTS Service Definition Document G-Cloud 7 IT Service Continuity Management PTS Consulting Partners LLP 2015 The contents of this document must not be reproduced (wholly or in part) used or disclosed without
More informationConnect Renfrewshire
How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation
More informationElevate Your Customer Engagement Strategy with Cloud Services
SAP Brief SAP Services Cloud Services for Customer Relations Objectives Elevate Your Customer Engagement Strategy with Cloud Services Win over today s empowered customers Win over today s empowered customers
More informationWebsite (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions
Website (Digital) & Mobile Optimisation 10 April 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Our Approach... 4 Service Management... 5 Pricing... 5 Ordering
More informationFixed Scope Offering for Implementation of Sales Cloud & Sales Cloud Integration With GTS Property Extensions
Fixed Scope Offering for Implementation of Sales Cloud & Sales Cloud Integration With GTS Property Extensions Today s Business Challenges Adopt leading CRM practices and stream line processes Take advantage
More informationG-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS
G-Cloud Service Definition Atos Accredited Oracle Business Intelligence Solutions SCS Atos Accredited Oracle Business Intelligence Solutions SCS Robust, scalable Cloud computing and consumption-based reporting
More informationA discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration.
A discussion of information integration solutions November 2005 Deploying a Center of Excellence for data integration. Page 1 Contents Summary This paper describes: 1 Summary 1 Introduction 2 Mastering
More informationCustomer Engagement. Gabriel Chan Financial Services Industry Dynamics CRM
Customer Engagement Gabriel Chan Financial Services Industry Dynamics CRM Cliché Lean and focus on customers Think like a designer and lead the way Mission : Empowering individuals & organisations to do
More informationG-Cloud Service Definition. Atos SharePoint Development Service
G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution
More informationCRM Budgeting & Planning
This document has been put together to support clients with their budgeting and planning for implementing CRM for a Phase 1. No matter what your budget, Cloud9 Insight have designed three different first
More informationHow To Manage Project And Portfolio Management In Microsoft Office 2010
Enterprise Project Management SOLUTIONS THAT LAST Challenges in PPM What is a Project? Why Project Management? Challenges in Project and Portfolio Management (PPM) Problems for PM and PPM Leaders Presentation
More informationEffective reporting for construction projects: increasing the likelihood of project success
PROJECT ADVISORY Effective reporting for construction projects: increasing the likelihood of project success Thought Leadership Series 13 kpmg.com/nz About the Leadership Series KPMG s Leadership Series
More informationHYBRID CLOUD SERVICES HYBRID CLOUD
SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.
More informationBenefits For You. CRM 2013 Cloud Delivery Pack. -Billing per hour not per day
CRM 2013 Cloud Delivery Pack What is it? Many of our clients use our consultancy services to de-risk their CRM projects. Often this involves customising the CRM system to fit their exact needs, migrating
More informationChoosing the Right Project and Portfolio Management Solution
Choosing the Right Project and Portfolio Management Solution Executive Summary In too many organizations today, innovation isn t happening fast enough. Within these businesses, skills are siloed and resources
More informationMicrosoft Dynamics CRM Online Implementation Services
Service Definition Document Microsoft Dynamics CRM Online Implementation Services G-Cloud 7 Service Definition Document Lot 4 Specialist Cloud Services RM1557/vii October 2015 Contents 1 Introduction...
More informationD-G5-L4-318 Data Integration Hub Deloitte LLP Service for G-Cloud V
D-G5-L4-318 Data Integration Hub Deloitte LLP Service for G-Cloud V April 2014 Contents 1 Service Overview 1 2 Detailed Service Description 2 3 Commercials 6 4 Our G-Cloud Services 7 5 About Deloitte 8
More informationSolution brief. HP CloudSystem. An integrated and open platform to build and manage cloud services
Solution brief An integrated and open platform to build and manage cloud services The industry s most complete cloud system for enterprises and service providers Approximately every decade, technology
More informationCordys Business Operations Platform
SERVICE DEFINITION Cordys Business Operations GCloud IV - PaaS Copyright 2012 Cordys B.V. All rights reserved. Table of Content Cordys Business Operations... 1 Table of Content... 2 Introduction... 4 Document
More informationOpen Source Telephony. for Government
Open Source Telephony for Government Open Source has the power to improve established industries Open Source has the power to improve established industries and is offering a real alternative to proprietary
More informationReduce and manage operating costs and improve efficiency. Support better business decisions based on availability of real-time information
Data Management Solutions Horizon Software Solution s Data Management Solutions provide organisations with confidence in control of their data as they change systems and implement new solutions. Data is
More information