Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks.

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1 Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks.

2 A Complete End-to-End Portfolio Established in 1999, Modern Networks is a managed service provider helping clients across the UK maximise the value of their entire IT infrastructure. All our programmes align to the very specific needs of our clients businesses, and our expertise extends from service design and management, through datacentre, enterprise wireless and security solutions to the development of new, cost saving cloud deployment models. Every Modern Networks programme utilises class-leading technologies and frameworks to simplify the task of designing, implementing and supporting complex IT infrastructures. Aligned to your business Designed, managed, monitored and secured Whatever a clients infrastructure and applications portfolio, wherever they are in the world, or whichever of the many IT resellers and consultants they currently work with, we can bring everything together to: Simplify operations by taking over and managing entire IT estates. Reduce risk by guaranteeing the highest levels of business continuity. Save time and money by reducing the number of suppliers needed to be managed. Our clients are at the heart of what we do. Our managed services are designed to suit our clients technology environments and the way they do business. We have delivered solutions for business problems for hundreds of organisations across many sectors. 2 Modern Networks

3 Benefits of Modern Networks Managed Services capability COST increases when components are purchased separately HP Cisco Microsoft NetApp VMware Citrix VAR / Product Services Service Strategy Service Design Service Transition Service Operation Service Optimisation Storage Compute Network Wireless Collaboration Service Desk NOC Professional Services Procure Manage change Maintain Modern Networks Managed Services Mobile Voice Mobile Data Landline Call Routing SIP Internet Access Broadband WAN Carrier Services The Service Catalogue lists the services we provide VALUE Increases as we move along the Process Chain Modern Networks 3

4 Managed IT Services We offer a complete managed services portfolio that supports all aspects of our clients IT and communications estates from the mobile device through the desktop to the datacentre. Backed by a defined set of industry best practices and methodologies, and delivered as a fully outsourced agreement or in partnership with internal teams as a complimentary service provider, our service is designed to meet the needs of our clients: Service Strategy: Agree the right approach for our client s business. Service Design: Create a service level agreement that adheres to the ITIL framework. Service Transition: Build and deploy live services, structured change control and project management. Service Operation: Deliver IT services efficiently based on agreed SLAs. Network Monitoring: Assure smooth operation through a complete range of monitoring services, including: Event management Incident management Problem management Continual Improvement: Identify and report on key performance indicators, remove redundant processes and identify new ways to optimise performance. Service Desk: All services delivered through Modern Networks UK-based Service Desk; providing support 24 hours a day, 7 days a week, and 365 days of the year. 4 Modern Networks

5 Complete Business Solutions Our business solution areas are equally as comprehensive, and fully aligned to our managed services proposition. 100s of organisations across the UK and beyond have benefited from our expertise, our vendor relationships and our ability to turn complex technologies into easily supported business solutions. Data Centre Built around proven design architectures and offering a turnkey compute, storage and networking architectures, our data centre solutions provide a dynamic, scalable and cost saving answer to managing business applications and services. Enterprise Networks and Wireless From wireless and campus local area networks (LAN) to global MPLS and wide area networks (WAN), our network solutions are transporting data around the department, and across the world, in lightening quick time. Security As compliance and data protection demands increase, our security solutions offer peace of mind protecting the network, its data, the individual and the institution from the full range of enterprise threats. Collaboration Connecting staff wherever and whenever they choose to work, we re bringing together presence, messaging, audio and video to enhance productivity through instant collaboration. Modern Networks 5

6 Technical Solution Areas Our teams are among the most experienced in the UK, working across the technology and sector spectrum. Our solutions portfolio includes: Telephony From ISDN and PSTN to cost saving SIP, our telephony services include everything clients expect from a national carrier from connectivity through to bill analysis and fraud detection. Internet Access From ADSL and fibre broadband to 10GB Ethernet, we offer internet access solutions for on-premise and data centre requirements. We peer with the leading IP transit providers to assure reliable connectivity and actual throughput. Enterprise Data Our global enterprise data services feature massive capacity from 10MB to 10GB Ethernet and the choice of WAN over MPLS, VPLS and Ethernet. Mobility Encompassing fully tailored tariffs, the widest choice of devices across all operating systems to handset deployment, replacement and mobile device management, Modern Networks provides the complete mobility solution. 6 Modern Networks

7 Cloud Deployment Providing elasticity, scalability, selfservice provisioning and pay-asyou-go metered billing, our cloud offering provides the deployment and financial agility needed to address the challenges of today s growing organisations. Software as a Service (SaaS) Our SaaS offering provides Exchange and Office functionality, remote backup and line of business application delivery. Clients can choose to use either our own cloud platform, or those of the leading providers including Microsoft s Office365. Backup and Recovery With data security and business continuity being paramount, Modern Networks strategic approach can help clients address all commercial and regulatory requirements. With solutions deployable on-premise, in the cloud or through a hybrid model - where quick restore from local repositories and back-up and continuity in the cloud provides maximum protection clients benefit from: Online backup: protecting your business critical data. Offsite repositories: ensuring data is secure and available when it s needed most. Recovery point objectives (RPO): defining clear rules on the data to recover in accordance with agreed SLAs. Recovery time objectives (RTO): defining clear recovery timescales in the event of an incident. Business continuity services: providing a business continuity strategy tailored to each client s individual regulatory and client environment assuring business failover, restoration and continuity with minimal service disruption. Infrastructure as a Service (IaaS) Building infrastructure is a complex undertaking and the cost of servers and storage ties up capital that will depreciate quickly. IaaS transfers the investment and management responsibility to us, whilst clients benefit from high performance systems that are always current. Modern Networks 7

8 Procurement Services/ Value-Added Reseller (VAR) Modern Networks provides a comprehensive procurement service from hardware and software, to consumables, and maintenance services. We specify and supply everything needed to provision your platform solution. We then maintain the client relationship to provide a full procurement service throughout the support cycle for upgrade, replacement and decommissioning. Clients can speak to us directly or take advantage of our procurement portal a dedicated ecommerce resource that allows firms to streamline procurement and reduce internal costs by managing their own hardware purchasing requirements. Our accredited relationships with strategic vendors ensure competitive pricing. And because we only buy through authorised distribution channels, manufacturer warranties and licences are guaranteed. To start transforming your business technology, call to book an appointment with one of our consultants. Visit: Call: Modern Networks Head Office: 1-3 Dufferin Street London EC1Y 8NA The Managed Services experts Modern Networks Hitchin Office: 18 Knowl Piece Wilbury Way Hitchin, Herts SG4 OTY Modern Networks Manchester Office: Third Floor Albert Square Manchester M2 5PE

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