Financial Support Interim Operations Manager

Transcription

1 Job Title: Financial Support Interim Operations Manager Job Grade: Band 6 Directorate: Finance Professional Services Job Reference Number: P01655 The Role A senior member of the Finance Business Support Team, you will report to the Head of Financial Support and will work closely with colleagues to ensure the delivery of a high performing, customer facing finance service which proactively embraces change. As Financial Support Operations Manager you will assist in supporting the team in providing high quality advice, information, analysis and interpretation to finance colleagues and budget holders to underpin effective decision making, meaningful performance management and meet statutory requirements. You will achieve high customer satisfaction levels and make a real and demonstrable difference to the delivery of the Council s business. Job Purpose To support the Head of Financial Support in managing all aspects of financial support to Finance Business partners and front line budget holders. This role will directly support and help effectively manage and control the processes and procedures within Financial Support that underpins effective decision making, meaningful performance management and meets statutory requirements. You will ensure existing reporting requirements and all financial management information is provided to senior managers to deadline and supports delivery of a high performing customer facing finance service proactively enabling change. Key Accountabilities Ensure the completion of forecast outturn information area is delivered complete to Business Partner s to deadline and in accordance with the Risk Based Reporting model.

2 To monitor budget holder engagement and workflow processes from Financial Support to Business Partners To identify, monitor and report on all areas of reporting non compliance particularly in areas of high risk. To monitor and report on the completion of all monthly control accounts reconciliations To monitor and report on the completion of all grant control account reconciliations Manage the completion of financial returns and questionnaires as required To monitor and report on progress of all Task and Finish groups ensuring all key stages are managed effectively and delivered to deadline. To monitor the completion of all statutory returns, benchmarking data and questionnaires ensuring these are delivered to deadlines. To monitor completion of all issue/action logs including summarised analysis of all reported issues and emerging trends. Monitor and report adherence to deadlines within the Closing Timetable identifying any areas of slippage. To review current processes and procedures and recommend improvements which increase efficiency and improve service delivery to our customers. To understand customer needs (both internal and external) and support the delivery of high quality customer facing service during organisational transformation. To foster improved working practices and procedures the improved communication and joint working with other support services such as Business Support. Knowledge, Skills and Experience Understanding of financial processes and frameworks. Identifying, evaluating and delivering improvements in financial systems and processes. Monitoring and evaluating processes and procedures and delivering innovative and efficient alternatives that deliver improvements in service to customers. Engaging and working with management teams. Ability to establish credibility with directors, senior management teams and other stakeholders. Strong delivery/performance focus Ability to contribute effectively in a large complex organisation with plans for radical change and improvement. Ability to build effective working relationships with finance professionals in other teams, including the commissioning of work and quality assurance of outputs. Highly developed interpersonal and communication skills

3 Values and Behaviours Passionate about achieving results Demands high performance of self & colleagues, working positively & effectively. Is tenacious and focused on achieving results, overcoming obstacles. Ensures team and colleagues understand what is expected of them to achieve targets. Takes responsibility for monitoring and achieving own targets. Responsive to customer s needs Works collaboratively and builds relationships with customers to establish the key issues and anticipate requirements. Contributes above & beyond usual expectations to meet customer needs. Uses feedback and information to improve the way things are done. Takes personal responsibility for correcting problems and resolving mistakes positively. Inspirational and bold in thinking and solutions Takes an overview of complex situations to generate new perspectives - "thinks outside the box". Anticipates and takes action in order to create and seize opportunities, or avoid crises in the medium term. Identifies and implements quick wins. Reacts positively to problems/issues, developing solutions. Supportive of others input and perspectives working as one Shares resources or provides support to further cross-team and/or cross-functional working. Values and seeks out the input of others, to establish an inclusive environment and deliver services.

4 Acts in an ethical way, even when it is difficult to do so. Practices open and honest two-way communication, listening to others and actively sharing information. Motivating others and trusting them to deliver Communicates vision, direction and outcomes clearly, motivating others to achieve. Shows belief and confidence in staff, delegating appropriately and encouraging staff. Provides regular, balanced feedback and ongoing coaching to the team and individuals. Shares skills and knowledge in areas of own expertise, to support others. Safeguarding Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Pre-Employment Checks appropriate to this Job Profile Essex County Council (ECC) is committed to ensuring all recruitment is undertaken fairly, effectively, safely and in accordance with legislation. The information below provides pre-employment screening guidance for candidates applying to this job at Essex County Council. Role Requirement: Not working with children or vulnerable adults and with no access to sensitive information relating to children or vulnerable adults Pre-Employment Check Self Declaration (Unspent convictions only) Definition A declaration of unspent convictions must be completed by all employees who do not work directly with vulnerable adults or children

5 References Medical Eligibility / Right to work in the UK Regulatory qualifications and professional registration (subject to role) A minimum of two employer references will be required -one of which must be the last employer. Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where appropriate additional character references will be taken up All new recruits and employees whose role changes significantly are required to complete a medical health questionnaire Proof is required and original documentation will be sought i.e. passport or full birth certificate Original qualification certificates and proof of registration with a professional body is required (if applicable)