Role Description Metro Operations, Data Analyst

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1 Role Description Metro Operations, Data Analyst Cluster Agency Division/Branch/Unit Location Transport Transport for NSW Infrastructure & Services / Service Delivery & Performance / Metro Service Delivery & Performance Sydney Classification/Grade/Band Grade 7 Kind of Employment Ongoing Role Number ANZSCO Code PCAT Code Date of Approval October 2015 Agency Website Agency overview Transport for NSW is the centrepiece of a reshaped transport cluster. It is responsible for setting the strategic direction and guiding an extended network of public and private service delivery agencies to deliver improved transport outcomes. Primary purpose of the role The primary purpose of the role is to assist the Manager Metro Operations in creating a Centre of Excellence for metro bus and other modes of service operations analysis. The role is responsible for providing qualitative and quantitative analytical support to collect, collate, critically interpret and manage internal and external data to transform into information for meaningful business decision making. Key accountabilities Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisation and customers. Provide detailed and accurate data analysis to provide management information to the Contract Management teams. Provide supplier analysis, particularly in regards to proposed changes to bus, ferry & light rail service variations to reinforce service contract and performance strategies in conjunction with business units to effectively address all procurement and service variation issues within Metro Service Delivery. Analyse, understand and report on changing supplier performance and trends to optimise the potential of Metro Service Delivery supplier relationships. Use operational system tools, rostering and scheduling knowledge to observe and analyse outputs to improve supplier efficiency and effectiveness. 1

2 Use measurement tools such as benchmarking, quality assurance methodologies, performance metrics, data trend analysis to improve service delivery. Key challenges Undertake prescribed work in a challenging environment and work as part of a team to develop transparent and effective processes and procedures. Ensure accurate information, analysis and recommendations are based on sound and reliable data that achieves a sense of surety and confidence amongst stakeholders. Key relationships Who Internal Manager Metro Operations and Metro Service Delivery teams Why Resolve issues, keep informed, advise and receive instructions Provide regular updates on key projects and programs, issues and priorities Work cooperatively within the team, exchange information and assist other team members to achieve team objectives and work outcomes Contract Management teams Work proactively as part of a multi-skilled team of specialists working to enhance business performance. External Other TfNSW divisions and Transport operating agencies, contract and service suppliers Participate in forums, groups to represent agency and share information Participate in discussions regarding innovation and best practice Develop strong relationships and collaborate to facilitate strategic decision making. Role dimensions Decision making As per the delegations for the role. Reporting line The role reports directly to the Manager Metro Operations. Direct reports The role has no direct reports. Budget/Expenditure The budget/expenditure allocation for the role will be confirmed. Essential requirements Relevant tertiary qualifications or equivalent experience Role Description Metro Operations, Data Analyst 2

3 Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Personal Attributes Act with Integrity Represent the organisation in an honest, ethical and professional way Support a culture of integrity and professionalism Understand and follow legislation, rules, policies, guidelines and codes of conduct Help others to understand their obligations to comply with Role Description Metro Operations, Data Analyst 3

4 NSW Public Sector Capability Framework Relationships Commit to Customer Service Relationships Work Collaboratively Deliver Think and Solve Problems Demonstrate Accountability Business Enablers Procurement and Contract legislation, rules, policies, guidelines and codes of conduct Recognise and report misconduct, illegal or inappropriate behaviour Report and manage apparent conflicts of interest Take responsibility for delivering high quality customerfocused services Understand customer perspectives and ensure responsiveness to their needs Identify customer service needs and implement solutions Find opportunities to co-operate with internal and external parties to improve outcomes for customers Maintain relationships with key customers in area of expertise Connect and collaborate with relevant stakeholders within the community Encourage a culture of recognising the value of collaboration Build co-operation and overcome barriers to information sharing and communication across teams/units Share lessons learned across teams/units Identify opportunities to work collaboratively with other teams/units to solve issues and develop better processes and approaches to work Complete work tasks to agreed budgets, timeframes and standards Take the initiative to progress and deliver own and team/unit work Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals Seek and apply specialist advice when required Research and analyse information, identify interrelationships and make recommendations based on relevant evidence Anticipate, identify and address issues and potential problems and select the most effective solutions from a range of option Participate in and contribute to team/unit initiatives to resolve common issues or barriers to effectiveness Identify and share business process improvements to enhance effectiveness Take responsibility and be accountable for own actions Understand delegations and act within authority levels Identify and follow safe work practices, and be vigilant about their application by self and others Be alert to risks that might impact the completion of an activity and escalate these when identified Use financial and other resources responsibly Apply legal, policy and organisational guidelines and procedures in relation to procurement and contract Role Description Metro Operations, Data Analyst 4

5 NSW Public Sector Capability Framework Management management Develop well written, well structured procurement documentation that clearly sets out the business requirements Monitor procurement and contract management processes to ensure they are open, transparent and competitive, and that contract performance is effective Be aware of procurement and contract management risks, and what actions are expected to mitigate these Evaluate tenders and select providers in an objective and rigorous way, in line with established guidelines and principles Escalate procurement and contract management issues where required Role Description Metro Operations, Data Analyst 5

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