Endeavor to Succeed Building and Leading the Next Healthcare Generation

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1 The 2015 Chairperson, CEO, & Physician Leader Conference November 8 10, 2015 The Ritz-Carlton, Dove Mountain Tucson, Arizona A service of Endeavor to Succeed Building and Leading the Next Healthcare Generation Register at GovernanceInstitute.com/November2015

2 Objectives 1. Recognize and strengthen the relationship between the board chair, CEO, and physician leaders. 2. Analyze governance and healthcare topics that are relevant, timely, and pressing. 3. Compare, contrast, and exchange ideas with other board chairs, CEOs, and physician leaders. Healthcare has shown us that defining success means finding exceptional solutions through visionary, intrepid ideas. Every day we are redefining what care delivery means and how to better deliver it; we are redefining the term healthcare system to health system. We are focusing on doing the right thing for patients, and rethinking our training processes and structures to build the next generation of healthcare providers and leaders. This year s Chairperson, CEO, & Physician Leader Conference focuses on what healthcare CEOs, board chairs, and key physician leaders can do now to prepare their organizations for strength and relevance in the future both near and long term. It aims to reinforce the critical imperative of superb leadership from this triad in building the future of care in the U.S. even without knowing the exact destination. To register, please visit GovernanceInstitute.com/November The Governance Institute

3 Our Featured Speakers Captain Mark Kelly Founder Americans for Responsible Solutions Congresswoman Gabrielle Giffords Founder Noel M. Tichy Professor of Management & Stephen K. Klasko, M.D., M.B.A. Americans for Responsible Solutions Organizations, Ross School of Business University of Michigan Thomas Jefferson University & Jefferson Health System Anne B. Docimo, M.D., M.B.A. Chief Medical Officer Jefferson Health System Darrell A. Campbell Jr., M.D. Chief Medical Officer & Henry King Ransom Professor of Surgery University of Michigan Health System Zach Griffin, M.B.A., M.H.A. General Manager The Governance Institute Stephen W. Kett Senior Program Director The Governance Institute Steven J. Spear, D.B.A., M.S., M.S. Senior Lecturer MIT Sloan School of Management Senior Fellow Institute for Healthcare Improvement Rita E. Numerof, Ph.D. President Numerof & Associates, Inc. Peggy L. Naas, M.D., M.B.A. Chief Medical Officer Healthcare Performance Improvement, LLC Diana Oreck, CHT Vice President The Ritz-Carlton Leadership Center Lisa Goldstein Associate Managing Director, Healthcare Ratings Moody s Investors Service Steve Jackson Group President National Research Corporation Chris Van Gorder, FACHE Scripps Health

4 Agenda Sunday, November 8 4:30 6:00 p.m. keynote address 3:00 p.m. Registration Endeavour to Succeed Captain Mark Kelly & Congresswoman Gabrielle Giffords Founders Americans for Responsible Solutions 6:00 p.m. Welcome Toast & Networking Dinner Monday, November 9 7:00 a.m. Networking Breakfast 8:00 9:30 a.m. 9:45 10:45 a.m. Succession: Mastering the Make or Break Process of Leadership Transition Noel M. Tichy Professor of Management & Organizations, Ross School of Business, University of Michigan I Messed Up Healthcare in America (Put Your Name Here) Stephen K. Klasko, M.D., M.B.A. Thomas Jefferson University & Jefferson Health System 11:00 a.m. 12:00 p.m. I m Fixing Healthcare in My Community (Put Your Name Here) Anne B. Docimo, M.D., M.B.A. Chief Medical Officer Jefferson Health System From Volume to Value in Surgery: Results from a Statewide Collaborative Darrell A. Campbell Jr., M.D. Chief Medical Officer & Henry King Ransom Professor of Surgery University of Michigan Health System 12:00 1:00 p.m. Networking Lunch 4 The Governance Institute

5 Register at GovernanceInstitute.com/November2015 Monday, November 9 (continued) 1:00 2:15 p.m. Concurrent Sessions 2:30 3:30 p.m. Panel Discussion Charting Governance Trends across the Decade Zach Griffin, M.B.A., M.H.A. General Manager The Governance Institute Restructuring Governance & Refocusing on Strategy at St. Luke s Health System Stephen W. Kett Senior Program Director The Governance Institute The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition Steven J. Spear, D.B.A., M.S., M.S. Senior Lecturer MIT Sloan School of Management Senior Fellow Institute for Healthcare Improvement Competitive Differentiation through Quality Innovation Rita E. Numerof, Ph.D. President Numerof & Associates, Inc. Stephen K. Klasko, M.D., M.B.A. Thomas Jefferson University & Jefferson Health System Peggy L. Naas, M.D., M.B.A. Chief Medical Officer Healthcare Performance Improvement, LLC Monday, November 9 (continued) 3:45 5:00 p.m. Tuesday, November 10 7:00 a.m. Networking Breakfast 8:00 9:00 a.m. 9:15 10:15 a.m. 10:30 a.m. 12:00 p.m. 12:00 p.m. Adjourn Applying the Ritz-Carlton Service Excellence Model to Healthcare Diana Oreck, CHT Vice President The Ritz-Carlton Leadership Center What Boards/Healthcare Leaders Need to Know about Bond Ratings Now Lisa Goldstein Associate Managing Director, Healthcare Ratings Moody s Investors Service The Board, CEO, & Physician Leaders Roles in Revolutionizing the Patient Experience Steve Jackson Group President National Research Corporation Effecting Healthcare Change through Frontline Leadership Chris Van Gorder, FACHE Scripps Health

6 Continuing Education Credits Hotel Information ACCME: The Governance Institute is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Governance Institute designates this live activity for a maximum of 12 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity. ACHE: The Governance Institute is authorized to award 12 hours of pre-approved ACHE Qualified Education credit (non-ache) for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. CPE: The Governance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its Web site: Program level: Overview No advanced preparation required Instructional level: Group Live Recommended field of study: Business Management & Organization Maximum potential CPE credits: 12 6 The Governance Institute Hotel Contact Information The Ritz-Carlton, Dove Mountain North Secret Springs Drive Marana, Arizona Hotel phone: (520) Hotel Web site: RitzCarlton.com/DoveMountain Hotel Reservations There are a limited number of rooms at The Governance Institute rate, so make your room reservations as early as possible. Hotel accommodations are the responsibility of each attendee; conference registration does not secure your room. Reservations phone: (800) Reservations Web site: RitzCarlton.com/DoveMountain Reservations Code: GVIGVIA Check in: 4:00 p.m. Check out: 12:00 p.m. Room rate: $249* (SGL/DBL occupancy) All reservations must be made by October 19, 2015, to secure this rate. Should the room block become full before this date, reservations will be accepted on rate/space availability. *Note: All reservations must be accompanied by a first night room deposit or guaranteed with a major credit card. Hotel will not hold any reservations unless secured by one of the above methods. In the event that a guest no shows for their reservation, the individual guest will be responsible for the no show fee, billed to a major credit card by which the reservation was guaranteed. Resort fee will reflect on the e-confirmation as a default but will be waived for this group. Cancellation Policy Reservations cancelled within 30 days of the conference will forfeit the deposit of one night s room and tax.

7 Pre-Conference Golf Tournament The Golf Club at Dove Mountain 6501 Boulder Bridge Pass Marana, AZ (520) Sunday, November 8, :00 a.m. Shotgun Start Legendary champion and designer Jack Nicklaus integrates strategy, variety, and beauty into his Signature Course at The Golf Club at Dove Mountain in the lush Sonoran Desert. The 27-hole course and 45,000-square-foot clubhouse blend naturally into the saguaro-covered foothills of the Tortolita Mountains. Register online at GovernanceInstitute.com/Golf2015

8 The Governance Institute 9685 Via Excelencia, Suite 100 San Diego, CA PRSRT U.S. STD POSTAGE P A I D SAN DIEGO, CA PERMIT #2914 Register at GovernanceInstitute.com/November2015

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