Advanced Performance Measures

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1 Advanced Performance Measures Establish a performance measurement system to guide decision making Presented By:

2 Developing and utilizing: performance measures, data, & reporting for organization results Advanced Performance Measures Establish a performance measurement system to guide decision making SEP 11-12, 2013 Washington, DC Featuring Three Interactive Core Courses: Value Statement: Establish Performance Measurement Framework Identify, align, and prioritize goals and strategies for organization results Value Statement: Implementation of Performance Measures Develop, document, and communicate the relationship of performance measure to organization success Value Statement: Utilize Performance Data to Inform Decision Making Incorporate performance data and analysis to make informed organization decisions Develop, Implement, Utilize, and Report performance to improve organization results Presented By:

3 WELCOME LETTER: Dear Management Professional, It has been 20 years since the original Government Performance and Results Act (GPRA), the concepts and methods of performance measurement have been taught. As you look to get beyond the concepts, many have encountered the challenges of applying to their agencies. With the GPRA Modernization in 2010, along with the continuous search for best practices, lessons learned, and models to improve performance provide more barriers than solutions. We see enhancements to data collection, reporting, and analysis; yet, the struggles to utilize performance measures to guide decision making throughout all levels of agencies. What if there was a scientific approach to performance measurement and the ability to communicate performance data to various audiences? Could a lifecycle get beyond the concepts, and focused on the applied elements of performance? Our hypothesis is that performance measurement systems can be more science than art, and answer the next generation challenges in management. During this interactive and in-depth two-day course, attendees will be exposed to applied skills, techniques, processes, and methods that will help guide and improve development of performance measures and performance management frameworks. With a blend of interactive exercises, case studies and guided presentations, attendees will gain a higher understanding of how to efficiently solve problems and make better decisions. Broken up into seven informative learning modules, attendees will start by understanding critical thinking and problem solving skills, work through root cause analyses and end with evaluating effective decision making and stakeholder buy-in. Please join us in Washington, DC for this in-depth and interactive learning experience that will open the door to increased results and minimized waste in your organization through essential critical thinking skills. We look forward to seeing you there! Sincerely, The Performance Institute WHO SHOULD ATTEND: This course will be beneficial for position titles from any organization that include: CEO COO/CFO Executive Directors Directors Managers Administrators Department Heads Supervisors Project Managers Portfolio Managers Program Directors and Managers Commissioned and non-commissioned officers and all other management, supervisory or professional staff that are looking to increase performance and eliminate roadblocks for their organization and work-teams through confident problem solving and decision making. FIVE REASONS TO ATTEND: Developing and utilizing a performance management framework Aligning and cascading outcomes and outputs throughout the organization Understanding and using a performance measurement lifecycle Defining and implementing performance measures and data Utilizing performance information for reporting and decision-making

4 AGENDA AT A GLANCE: Day 1: Advanced Performance Measures 8:30am 9:00am 10:30am 12:00pm 1:00pm 2:30pm 4:00pm continental Breakfast and Registration Module I: Context for Creating a Performance Management System Module II: Establish Measurement Framework Lunch Break Module III: Identify and Apply Outcome Measures to Support Goals Module IV: Develop and Apply Intermediate Measures to Assess Strategies day 1 Adjourns Day 2: 8:30am 9:00am 10:30am 12:00pm 1:00pm 2:30pm 4:00pm continental Breakfast and Registration Module V: Align Organizational Levels to Goals and Strategies exercise: Build A Framework Lunch Break Module VI: Set Targets, Performance Standards, and Performance Factors to Determine Probability of Success Module VII: Use Performance Data for Reporting and Decision Making course Adjourns

5 DAY 1: Advanced Performance Measures 8:30am Breakfast and Registration 9:00am Module I: Context for Creating a Performance Management System Elements of a performance management system Strategic Thinking vs. Strategic Action Discuss the logic model framework for organization performance Cascade and align performance with a focus on organization mission Module II: Establish Measurement Framework Utilize the logic model to build performance foundation Incorporate the elements of the logic model Demonstrate the How and Why concepts of performance Discuss relationship of controls and influences through the framework 12:00pm Lunch Break 1:00pm Module III: Identify and Apply Outcome Measures to Support Goals Learning concepts to identify and select outcome focused measures Developing outcome measures aligned to goals Defining the measures and structure for results Module IV: Develop and Apply Intermediate Measures to Assess Strategies Understanding near-term steps progressing toward strategies Establishing a set of measures assessing strategies Applying intermediate measures to manage priority and near-term performance 4:00pm Day 1 Adjourns

6 DAY 2: Decision Making 8:30am Breakfast and Registration 9:00am Module V: Align Organizational Levels to Goals and Strategies Cascading and alignment of performance throughout the organization Examine accountability structures Establish line of sight performance processes exercise: Build a Performance Framework the exercise will focus on: Utilizing a logic model to build a performance framework Develop goals, strategies, and process Develop outcome measures, intermediate measures, and outputs 12:00pm Lunch Break 1:00pm Module VI: Set Targets, Performance Standards, and Performance Factors to determine Probability of Success. This module will focus on: Setting targets for measures using information Establishing the criteria for performance standards Creating the performance factors for analyzing measures Discussing the elements to score performance success Module VII: Use Performance Data for Reporting and Decision Making Documenting data collection sources and processes Establishing frequency and method of reporting Reporting views to communicate performance to audiences Integrating performance data into organization decision making 4:00pm course Adjourns

7 Tuition and Group Discounts The tuition rate for Government Performance Management Week is as follows: General Registration: Rates Event Date: September 11 $999/149 Ends July 16 $1099/199 Ends August 13 $1199/249 Until Closing For more information on the early bird rate or group discounts for Advanced Performance Measures please contact the Institute at Venue and Hotel Advanced Performance Measures will be held at The Performance Learning Center in Washington, DC. The Learning Center is just a few blocks from both the Gallery Place-Chinatown and Metro Center metro stations. A public parking garage is located inside of the building. The Performance Learning Center 901 New York Avenue, NW 3rd Floor West Tower Washington, DC Venue Questions: Registration Questions: Please note: The building elevators do not allow delegates up into the Learning Center until 8:30am Hotel Please contact customer service at for more information. Registration Form To register, call ; Fax this form to : or visit Yes! Register me for this event. Please call me. I am interested in a special group discount for my team. Name Title Organization Dept. Address City State Zip Telephone Method of Payment: Check Credit Card Purchase Order/Training Form Card Number Exp Date 3 Digit Card verification # Name on Card Billing Zip Code Please make checks payable to: The Performance Institute Note: Payment must be secured prior to the event. If payment is not received by the program start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.

8 About the Performance Institute The Performance Institute is a nonpartisan, private think tank seeking to improve public and private sector performance through the principles of transparency, accountability, performance and engagement. We serve as the nation s leading authority and repository on performancebased management practices for government. Our mission is to identify study and disseminate the leading management innovations pioneered by best-in-class organizations. Through our national conferences on pressing issues, interactive training programs for government and private sector managers, best practice research and strategic consulting services, the Institute provides cutting edge expertise in the design, implementation and evaluation of strategies to solve operational and managerial challenges and enhance organizational performance. Become a Certified Government Performance Manager through the Performance Institute To address your professional needs and ensure your organization s success, the Performance Institute offers a Certificate in Government Performance Management. Certificate completion requires only 3 required and 3 elective courses that you can select based on topics that meet your agency s unique needs. Upon successful completion, you will emerge from the Institute s certification program with a thorough understanding of all course concepts and poised to apply what you learned in a real and practical way. As a Government Performance Manager Certificate candidate you can: Customize any Program to Fit Your Needs Advance Your Career with New Skills and Competencies Meet New Certification Requirements as Required by OMB and Congress For more information about the benefits of enrolling in certification, please contact Chris Kamal at or him at Chris. Exhibiting and Sponsorship To learn more about exhibiting and sponsorships at the event please contact Andrew Goodwin at or him at Andrew. Quality Assurance The Performance Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: The Performance Institute: Quality Assurance 11 Canal Center Plaza, Suite 107 Alexandria, VA We will evaluate individual complaints in a context of collective comments from the event. Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes but will work to ensure a comparable speaker is located to participate in the program. If for any reason The Performance Institute decides to cancel this conference, The Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. In-house Training and Customization One of the more popular vehicles for accessing the institute s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience and virtually eliminates travel expenses. On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: Strategic Planning Performance Management Project Management Lean Six Sigma Workforce Management Leadership and Change For more information about in-house training options available to you, please contact Chris Kamal at his performanceinstitute.org. Delivery Method: Group-live Program Level: Basic Prerequisites: None Advanced Preparation: Given through if applicable CPE Credits: 12 Sponsor Organization Name and ID Number: The Performance Institute The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN Website: Note: Course certificates will be made available upon completion of the class on-site, but if you would like an electronic copy sent to you, please contact us at 8

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