Web Conferencing Services Market in India CY 2013

Transcription

1 Web Conferencing Services Market in India CY 2013 Richer Modes of Conferencing are Driving the New Wave of Collaboration August 2014

2 Contents Section Slide Number Executive Summary 4 Market Definitions and Structure 7 Market Overview 10 Forecasts and Trends 20 Competition Analysis 28 The Last Word 33 Appendix 36 The Frost & Sullivan Story 38 3

3 Executive Summary The web conferencing services market is growing at a steady pace and is expected to witness a CAGR of % over the next years. The on-premise web conferencing market is expected to witness a lower growth rate than the SaaS model of web conferencing due to higher preference for SaaS. This trend is expected to continue in the future as well. With the proliferation of mobile devices, users are demanding enhanced meeting features and control from mobile devices to join, conduct and schedule meetings on the go, thus propelling the Bring Your Own Device (BYOD) phenomenon. The low end of the market is increasingly getting saturated with free or freemium offerings which have been witnessing traction in the price-sensitive segment of the Small and Medium Business(SMB) segment. A few service providers are now bundling freemium web conferencing services (WCS) offerings with audio conferencing to target this segment. Unified Communications(UC) vendors are looking to package web conferencing as part of a larger collaboration bundle since enterprises which invest in on-premise solutions look to gain more out of their investment, and look towards implementing an entire UC stack across conferencing, IM/presence and enterprise networking and other software solutions such as enterprise resource planning (ERP), customer relationship management (CRM), etc. Integration with other collaboration applications is increasingly blurring the lines between audio, video and web conferencing solutions. Web conferencing will continue to get integrated into broader collaboration suites and workspaces, which is expected to increase the adoption of the solution. 5

4 Research Objectives, Scope, and Methodology Research Objectives This Market Insight provides an analysis of the web conferencing services market in India for CY 2013 (January 2013 to December 2013). It analyzes the market trends, vendor performance, and vertical market splits for India. The market is segmented into on-premise and hosted services market. Research Scope Geographic scope: India Base year: CY 2013 Years considered for forecasts: CY Research Methodology Primary research with service providers Frost & Sullivan published research services Published news Company web sites Other secondary sources 6

5 Web Conferencing Services Market Definitions Segment Definitions Value Chain Participants Web Conferencing Services Defined as online meetings that allow people to hold real time, synchronous meetings and conferences over the Internet. To hold a web conference, each participant uses a PC and a web browser to interact and share information. The most basic feature of web conference is screen sharing, whereby conference participants see content on presenter s screen. The audio communication in a web conference can be done either through a Public Switched Telephone Network (PSTN) or Voice over Internet Protocol (VoIP). Typical features of web conferencing include desktop sharing, application sharing, web co-browsing, file transfer, chat, white boarding and annotation, polls and surveys, and webcam-based desktop video. Web Conferencing Service Providers Segment On-Premise Web Conferencing Software Web Conferencing Hosted Services Definitions Available as a licensed product, allowing organizations that make heavy use of conferencing to install the software on their own servers. The solution can be accessed by internal employees or external meeting attendees or both, and is maintained by the in-house IT department. Offered by a service provider as a Software as a Service (SaaS). In this case, the web conferencing software is hosted on the vendor's facilities and offered as a service to customers. This remotely hosted service is offered on a usage basis (cost per user per minute) or for a fixed fee (cost per port or seat). Note: Revenue from webinar services (more than 50 participants) offered by Web-conferencing providers using Web meeting solutions are included. But webinar services offered by pure-play webcasting providers are not covered in this study. 8

6 Web Conferencing Services Market Structure Web Conferencing Services Market: Market Structure, India, CY 2013 WCS On-Premise Software Webcasts* Hosted Service/SaaS Pure-play WCS Enterprise Unified Solutions *Not covered in the scope of this study. 9