UC & C Success Requires a Services Lead Approach

Size: px
Start display at page:

Download "UC & C Success Requires a Services Lead Approach"

Transcription

1 UC & C Success Requires a Services Lead Approach Presented by Zeus Kerravala Principal Analyst 2014 ZK RESEARCH, A DIVISION OF KERRAVALA CONSULTING

2 The Business Climate is Changing Technology Solution Providers Must Focus on Business Outcomes

3 Polling Question How often do you interact with someone at your customer outside of IT? 1. Never 2. Under 25% of the time 3. 25% - 50% 4. 50% - 75% 5. Almost every interaction Technology Solution Providers Must Focus on Business Outcomes

4 The Nature of Work is Changing The new world of work is making UCC a must have today Competitive advantage is based on speed of decision making Companies need to leverage the knowledge of employees globally Collaboration across the enterprise and between organizations Supports an increasingly dynamic and mobile work force

5 UC & C Is Solves Business Problems What are the benefits your organization hopes to achieve with a UC deployment? (Please check all that apply).

6 Unified C & C Taxonomy Continually evolving market category Includes a wide range of real time and non real time applications No single vendor can deliver a full solution Mobile and cloud are new delivery models for UC & C

7 Interactivity UC & C Value Proposition Varies When Collaboration Value First meeting, final contracts Critical negotiations, cross culture Relationship building, body language Detailed information Quick, short messages Standard communications In person Telepresence Video Audio and Web conferencing Chat Voice Most Impact Lifelike, simple and intuitive Faster, more informed decisions More data Instant feedback Familiar, ubiquitous Not time critical Broad distribution, ubiquitous

8 Number of participants UC & C Continues to Expand Richness of interactivity Discussion forums Social networking Streaming video Wikis Blogs Contact centre Group Telepresence Chat Conferencing Room video Personal Telepresence Documents Voice Desktop video

9 UC & C is Widely Deployed Today What is the status of UC in your organization?

10 UC & C Is a Large, Growing Market UC Professional Services represents another $6B Cloud UC Services represent another $3.1B 10

11 UC & C Applications Tend to Be Basic Which UC applications do you plan or are planning to deploy? VoIP Deployed Planning to deploy Consider part of UC but no plans to deploy 63.9% 25.4% 10.0% 3.4% 61.2% 24.5% 11.9% 4.3% Audio conferencing Web conferencing Desktop video 45.4% 34.0% 15.6% 6.4% 34.0% 31.6% 23.7% 11.9% TelePresence/Room 32.7% 32.7% 25.2% 11.0% Video Call center 42.4% 26.5% 16.7% 15.5% Unified messaging Presence Mobile UC Social Media UC enabled applications 42.7% 34.5% 16.9% 7.5% 36.4% 27.6% 22.4% 15.8% 21.9% 42.1% 26.4% 12.0% 23.3% 28.0% 20.7% 29.3% 13.3% 43.8% 28.3% 15.9% Do not consider this part of UC TechTarget

12 VoIP Provides Immediate Payback

13 The Cost Savings From UC Are Significant Example: Cost Savings from VoIP Savings Long distance charges Trunking charges System maintenance IT personnel Moves, adds, changes (MACs) Mobility Detail Low cost or free on-net calls, least cost routing Consolidation of trunks, conversion to SIP Reduction in spares, faster upgrades, lower hardware costs Reassignment of IT staff, more tasks done with front line support MACs evolve from a self service model drive the cost of a MAC fro $300 to zero WiFi calling, unified messaging, mobile UC

14 VoIP Case Study: Manufacturing Co. Legacy Voice VoIP solution Difference 5 YR TCO of Legacy $687 Million Net 5 Year Savings Capital Expenses Long Distance Trunking Maintenance Personnel MACs Mobility Total 5 YR TCO of VoIP +56 Million -96 Million -88 Million -35 Million -32 Million -5 Million -5 Million $483 Million $204 Million Savings from VoIP can fund the UC implementation

15 Video Has Reached an Inflection Point Increasing Demand Real time collaboration Faster decision making Reduction in travel expenses Corporate green initiatives Telecommuting Consumerization of the workplace Social media influence Decreasing barriers Technology Innovation Easy to use systems Standards based video Pervasive IP connectivity Network bandwidth increases Decreasing TCO Higher quality solutions Interoperable solutions

16 Video is for More than Travel Reduction Primary Drivers Purchasing Video Communications Solutions 53% Increase communication effectiveness of remote workers 51% Reduction in travel 47% Increases efficiency of the work force No Increase 36% Improve internal company collaboration 33% Improve interactions with other businesses 29% Provides a higher quality experience than audio only 26% Implemented as a way of improving customer service 24% Integration of video into business applications 16

17 Polling Question What type of video are your customers asking for most often? 1. Mobile video 2. Desktop video 3. Room based systems 4. Telepresence Technology Solution Providers Must Focus on Business Outcomes

18 Video Has Seven Main Use Cases Organizational Communications Corporate Meetings Security Real time video Recorded One to one One to many Many to many Training Enterprise Video Digital Signage Customer Interactions Events

19 The Video Value Proposition 200% Improvement in the ability to learn when using video 40% Increase in absorption of information when it is visual 38% 73% Improved retention in meetings that are video based versus phone only of meetings end faster with better results when done over video

20 Mobile UC & C Is About Context Who is the user? What type of device? What is the users presence status? What are the network capabilities? Where the user is located? What are the policies that limit the worker? Which is the best communication tool? What are the capabilities of the device? UC & C Is Core to BYOD Strategies 20

21 Consumerization Drives UC

22 Benefits of Mobile UC Removes Human Latency Contextual, Predictive Information Ad Hoc Collaboration Multi-Channel Communications 22

23 Polling Question What is your opinion of Microsoft Lync Voice? 1. It s interesting but not ready for prime time 2. We have no interest in Lync Voice 3. It s a viable option for customers today Technology Solution Providers Must Focus on Business Outcomes

24 Cisco and Microsoft Dominate UC & C Today Which vendors do you consider your primary or secondary UC solution provider for premise based solutions? Primary N=282

25 Many Organizations Find UC & C Complex What are the top obstacles preventing you to deploying UC? (Please check all that apply).

26 Because It Is Complex! Voice The Old Way PBX Voice Today Phon e Cable PSTN Physical Servers Virtual Servers Interoperability Cloud Resources IP phone WiFI Phone Peer to Peer Soft phone Cell phone Apps

27 UC & C Lifecycle Requires New Skills

28 Polling Question How often are services included as part of the engagement with the customer? 1. Never 2. Under 25% of the time 3. 25% - 50% 4. 50% - 75% 5. Almost always Technology Solution Providers Must Focus on Business Outcomes

29 The Role of Services A services firm can address any skills gap Rely on a services firm to provide case studies, best practices and to avoid potential pitfalls Utilize a services firm to help with business case planning Augment your own skills through professional and technical services

30 UC & C Action Plan Focus on business outcomes, not technology, this means engage the line of business manager Build a robust set of pre and post sales services Every engagement should have a services component Customers are looking for case studies and use cases be prepared Cost savings can open the door, but productivity solutions will accelerate the deployment Start with a small pilot of highly mobile workers or processes with high amounts of human latency 30

31 Thank you! Zeus Kerravala Principal Analyst, ZK Research Follow me on 31

Microsoft Lync Transforms Business Communications

Microsoft Lync Transforms Business Communications Microsoft Lync Transforms Business Communications September 2012 Prepared by: Zeus Kerravala Microsoft Lync Transforms Business Communications by Zeus Kerravala September 2012 º º º º º º º º º º º º º

More information

Top Five Reasons to Implement Unified Communications Now

Top Five Reasons to Implement Unified Communications Now Top Five Reasons to Implement Unified Communications Now August 2013 Prepared by: Zeus Kerravala Top Five Reasons to Implement Unified Communications Now by Zeus Kerravala August 2013 º º º º º º º º º

More information

Empower the Workforce with BYOD and Collaboration

Empower the Workforce with BYOD and Collaboration Empower the Workforce with BYOD and Collaboration Cloud-Based Unified Communications Enhances BYOD Strategies January 2014 Prepared by: Zeus Kerravala Empower the Workforce with BYOD and Collaboration

More information

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation This year By 2013. which is more than the a third world s of the mobile world s worker workforce

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS DELIVERING ENTERPRISE PRODUCTIVITY, EFFICIENCY, AND BUSINESS VALUE By Debra Chin Senior Vice President Palmer Research TABLE OF CONTENTS Executive Summary.... Page 3 Unified Communications

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

Virtual Infrastructure Creates Communications Agility

Virtual Infrastructure Creates Communications Agility Virtual Infrastructure Creates Communications Agility June 2013 Prepared by: Zeus Kerravala Virtual Infrastructure Creates Communications Agility by Zeus Kerravala June 2013 º º º º º º º º º º º º º º

More information

Understanding the Total Cost of Unified Communications

Understanding the Total Cost of Unified Communications Understanding the Total Cost of Unified Communications October 2011 Prepared by: Zeus Kerravala Understanding the Total Cost of Unified Communications by Zeus Kerravala October 2011 º º º º º º º º º º

More information

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies Utility Services 6.2 Case Study 1 Technology Refresh Opportunity Customer Mid sized University Release 4.x CS1000M Single

More information

Unified Communications. Comprehensive upgrade to the voice services for PBC

Unified Communications. Comprehensive upgrade to the voice services for PBC Unified Communications Comprehensive upgrade to the voice services for PBC 1 Project Initiation Request for funding/bcc approval 1 Evaluation Methodology ISS developed lab criteria and testing methodology

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Growth Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with

More information

Innovation in Security. Secure Enterprise U n i f i e d C o m m u n i c a t i o n to protect business assets in the 21st Century

Innovation in Security. Secure Enterprise U n i f i e d C o m m u n i c a t i o n to protect business assets in the 21st Century Innovation in Security Secure Enterprise U n i f i e d C o m m u n i c a t i o n to protect business assets in the 21st Century The complete Security Solution for SIP and Unified Communications designed

More information

Cisco Spark Provides an All-in-One Cloud Unified Communications Solution for Small Businesses

Cisco Spark Provides an All-in-One Cloud Unified Communications Solution for Small Businesses Cisco Spark Provides an All-in-One Cloud Unified Communications Solution for Small Businesses January 2016 Prepared by: Zeus Kerravala Cisco Spark Provides an All-in-One Cloud Unified Communications Solution

More information

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved.

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved. Cisco / Microsoft Unified Communications Integration Overview 2010 Cisco and/or its affiliates. All rights reserved. 1 2010 Cisco and/or its affiliates. All rights reserved. 2 3.6 8 million 600k 300k Billion

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

In 1995, the first company in the history of voice over internet protocol put a product on the market.

In 1995, the first company in the history of voice over internet protocol put a product on the market. VoIP HOW VOIP STARTED Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.

More information

Unified Communications Overview

Unified Communications Overview A CBTS White Paper Unified Communications Overview Craig Chavis Solution Architect, CBTS 10/5/2012 www.cbts.cinbell.com Table of Contents Unified Communications Overview...3 Unified Communications as a

More information

Delivering UC Solutions UC Summit

Delivering UC Solutions UC Summit Siemens Enterprise Communications Delivering UC Solutions UC Summit David Leach Unified Communications Consultant Siemens Enterprise Communications 1 2012 Siemens Enterprise Communications, Inc. Business

More information

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:

More information

Microsoft s UC Solution for Edu. Carl Kishel Technology Strategist Microsoft Education

Microsoft s UC Solution for Edu. Carl Kishel Technology Strategist Microsoft Education Microsoft s UC Solution for Edu Carl Kishel Technology Strategist Microsoft Education What is Microsoft UC? Email and Calendar Integrated Voicemail (Unified Messaging) Enterprise Voice/Telephony, IM, Presence,

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

Building the Lync Security Eco System in the Cloud Fact Sheet.

Building the Lync Security Eco System in the Cloud Fact Sheet. Building the Lync Security Eco System in the Cloud Fact Sheet. [Type text] The need to secure all entries to the fastest growing Unified Communication application (UC) and allow for complete inter-operability

More information

The Top 10 Reasons to Consider Hosted Collaboration Solutions

The Top 10 Reasons to Consider Hosted Collaboration Solutions The Top 10 Reasons to Consider Hosted Collaboration Solutions February 2013 Prepared by: Zeus Kerravala The Top 10 Reasons to Consider Hosted Collaboration Solutions by Zeus Kerravala February 2013 º º

More information

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH The UC&C Journey PBX s IP telephony and VOIP trunking Business productivity

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Hosted Unified Communications and Collaboration will Accelerate Adoption

Hosted Unified Communications and Collaboration will Accelerate Adoption Hosted Unified Communications and Collaboration will Accelerate Adoption February 2012 Prepared by: Zeus Kerravala Presented by: Hosted Unified Communications and Collaboration will Accelerate Adoption

More information

Cisco Collaboration Architecture: Enhance Employee Effectiveness for Greater Business Impact

Cisco Collaboration Architecture: Enhance Employee Effectiveness for Greater Business Impact White Paper Cisco Collaboration Architecture: Enhance Employee Effectiveness for Greater Business Impact What You Will Learn The power to bring people together at critical moments can significantly enhance

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

Software-Based Session Border Controllers are Critical to the Evolution of Communications

Software-Based Session Border Controllers are Critical to the Evolution of Communications Software-Based Session Border Controllers are Critical to the Evolution of Communications October 2013 Prepared by: Zeus Kerravala Software-Based Session Border Controllers are Critical to the Evolution

More information

ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015

ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015 ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015 TABLE OF CONTENTS Unified Communications for the Enterprise Introduction User Centric Unified Communications Origin Platform Overview

More information

Unified Communications and Collaboration Need SaaS-Based Delivery to Thrive

Unified Communications and Collaboration Need SaaS-Based Delivery to Thrive Unified Communications and Collaboration Need SaaS-Based Delivery to Thrive by Zeus Kerravala August 2009 Executive Summary Ubiquitous IP connectivity has created a world that is smaller today than it

More information

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity Solutions Unified Communications Answering the Call for Greater Collaboration and Productivity Unified Communications The typical user can save up to 30 minutes a day by being able to manage their voicemail,

More information

HP Unified Communications Solutions

HP Unified Communications Solutions HP Unified Communications Solutions Amos Ferrari WW Messaging & Unified Communications Program Manager 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

Business Telephone Systems What Options are Right for My Business?

Business Telephone Systems What Options are Right for My Business? Business Telephone Systems What Options are Right for My Business? A business phone system is the lifeblood of any successful business and whether you are setting up a new office or remote location, or

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

How should an enterprise move toward Unified Communications?

How should an enterprise move toward Unified Communications? WHITE PAPER How should an enterprise move toward Unified Communications? June 2008 Table of Contents Introduction... 1 Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony

More information

Unified Communications. Increased productivity through communications convergence

Unified Communications. Increased productivity through communications convergence Unified Communications Increased productivity through communications convergence Current Infrastructure 10,000 Telephones Over 370 locations 80 Separate Phone Systems Over $3 Million in annual AT&T cost

More information

Making it work: Using Cisco and Microsoft Lync to Drive Collaboration

Making it work: Using Cisco and Microsoft Lync to Drive Collaboration WHITE PAPER Making it work: Using Cisco and Microsoft Lync to Drive Collaboration This paper discusses what IT and telco managers need to know about interoperability between Cisco and Microsoft Lync systems

More information

2012 Unified Communications & Collaboration SURVEY. Exclusive Research from

2012 Unified Communications & Collaboration SURVEY. Exclusive Research from 2012 Unified Communications & Collaboration SURVEY Exclusive Research from EXECUTIVE SUMMARY Productivity Improvements, Flexibility Key Drivers of Unified Communications and Collaboration Investments Size

More information

SIP Trunking to Microsoft Lync (Skype for Business) Server

SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

Voice and Video over IP: Leveraging Network Convergence for Collaboration

Voice and Video over IP: Leveraging Network Convergence for Collaboration ISSUE PAPER Voice and Video over IP: Leveraging Network Convergence for Collaboration By Melanie Turek, Senior Vice President & Founding Partner Nemertes Research Executive Summary For several years, the

More information

The Virtual Workspace, the Next Phase of VDI

The Virtual Workspace, the Next Phase of VDI The Virtual Workspace, the Next Phase of VDI May 2012 Prepared by: Zeus Kerravala The Virtual Workspace, the Next Phase of VDI by Zeus Kerravala May 2012 º º º º º º º º º º º º º º º º º º º º º º º º

More information

Network Monitoring Fabrics Are Key to Scaling IT

Network Monitoring Fabrics Are Key to Scaling IT Network Monitoring Fabrics Are Key to Scaling IT September 2014 Prepared by: Zeus Kerravala Network Monitoring Fabrics Are Key to Scaling IT by Zeus Kerravala September 2014 º º º º º º º º º º º º º º

More information

Convergence: VOIP/UC Business Case. Robin Gareiss Executive Vice President, Sr. Founding Partner www.nemertes.com

Convergence: VOIP/UC Business Case. Robin Gareiss Executive Vice President, Sr. Founding Partner www.nemertes.com Convergence: VOIP/UC Business Case Robin Gareiss Executive Vice President, Sr. Founding Partner www.nemertes.com Agenda About Nemertes Business Case for VoIP & UC h Drivers h Getting Started h Team Approach

More information

Portfolio Journey OpenScape 4000

Portfolio Journey OpenScape 4000 Portfolio Journey OpenScape 4000 You ve seen all the changes in communications over the last decade. One solution is there every step of the way, adapting, changing, and evolving. Making sure your business

More information

The Total Cost of Ownership for Unified Communications. Hyoun Park Research Analyst Collaboration and Integrated Communications

The Total Cost of Ownership for Unified Communications. Hyoun Park Research Analyst Collaboration and Integrated Communications The Total Cost of Ownership for Unified Communications Hyoun Park Research Analyst Collaboration and Integrated Communications AberdeenGroup 2011 Agenda for this Webinar Who was surveyed for this study?

More information

Unified Communications and Collaboration The Digital Transformation: Examples and Insights. Eric Masseboeuf Richard Heaps Stephane Minana

Unified Communications and Collaboration The Digital Transformation: Examples and Insights. Eric Masseboeuf Richard Heaps Stephane Minana Unified Communications and Collaboration The Digital Transformation: Examples and Insights Eric Masseboeuf Richard Heaps Stephane Minana your digital transformation in action: collaboration attract new

More information

Partner Growth Opportunities in the Evolving UC Market

Partner Growth Opportunities in the Evolving UC Market Partner Growth Opportunities in the Evolving UC Market Market Shifts Call for a Broader Skill Set and Portfolio 9847-64 March 2015 Contents Section Slide Numbers Executive Summary 3 Market Overview 7 Customer

More information

eircom unified communications solutions giving your teams the power to deliver

eircom unified communications solutions giving your teams the power to deliver eircom unified communications solutions giving your teams the power to deliver In a fast-moving world, information is power Business today moves fast: If your teams can t easily access the right resources

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

Our Journey Begins. Introducing Polymorph Trusted business technology services partner for enterprises. 2010 Polymorph Co., Ltd. All rights reserved.

Our Journey Begins. Introducing Polymorph Trusted business technology services partner for enterprises. 2010 Polymorph Co., Ltd. All rights reserved. Our Journey Begins Introducing Polymorph Trusted business technology services partner for enterprises A premier provider of technology services and business technology consulting for mid-sized and larger

More information

BYOD: Focus on User Experience, Not the Device

BYOD: Focus on User Experience, Not the Device BYOD: Focus on User Experience, Not the Device May 2012 Prepared by: Zeus Kerravala BYOD: Focus on User Experience, Not the Device by Zeus Kerravala May 2012 º º º º º º º º º º º º º º º º º º º º º º

More information

Mark Cortner Senior Analyst mcortner@burtongroup.com www.burtongroup.com. The Future of the IP PBX

Mark Cortner Senior Analyst mcortner@burtongroup.com www.burtongroup.com. The Future of the IP PBX Mark Cortner Senior Analyst mcortner@burtongroup.com www.burtongroup.com The Future of the IP PBX The Future of the IP PBX UC is driving the convergence of the communications and collaborative application

More information

The Struggle to Unify Communications

The Struggle to Unify Communications The Struggle to Unify Communications Art Schoeller Principal Analyst Unified Communications and Contact Centers IT Roadmap Chicago March 15, 2011 1 2010 2009 Forrester Research, Inc. Reproduction Prohibited

More information

Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) Unified Communications as a Service (UCaaS) RE-THINK: what s possible A FlexTEL White Paper April 2012 Table of Contents Introduction... Unified Communication Trends... The Challenges of Building a VoIP

More information

Build New LTE Revenue Streams with. PTC 2013 David Bukovsky Vice President, Products BroadSoft, Inc.

Build New LTE Revenue Streams with. PTC 2013 David Bukovsky Vice President, Products BroadSoft, Inc. Build New LTE Revenue Streams with Unified Communications PTC 2013 David Bukovsky Vice President, Products BroadSoft, Inc. Topics Market Situation Enterprise Mobility Opportunity LTE as a change agent

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

Unified Communications: The Layman s Guide

Unified Communications: The Layman s Guide White Paper Unified Communications: The Layman s Guide Contents Introduction....2 What can you expect in return?....2 How Unified Communications Works....2 Challenges Ahead....2 Are you ready?....3 About

More information

How should an enterprise move toward Unified Communications?

How should an enterprise move toward Unified Communications? How should an enterprise move toward Unified Communications? April 2009 Table of Contents Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony to the PC... 3 Initiative 3:

More information

Building the Lync Security Eco System in the Cloud Fact Sheet.

Building the Lync Security Eco System in the Cloud Fact Sheet. Building the Lync Security Eco System in the Cloud Fact Sheet. [Type text] The need to secure and deliver a compliant cloud solution to all transactions in and out of the fastest growing Universal Communication

More information

Options for Migrating to Lync Online

Options for Migrating to Lync Online Options for Migrating to Lync Online Most Office 365 plans will include the option to license users for Lync Online. Lync Online allows users to collaborate, share documents, desktops, and other content,

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 Course 20336A: Core Solutions of Microsoft Lync Server 2013 Length: Audience(s): 5 Days Level: 300 IT Professionals Technology: Microsoft Lync Server 2013 Type: Delivery Method: Course Instructor-led (classroom)

More information

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN Kyle Holmgren Channel Account Manager IA,NE,SD,MN Mitel Today Mitel Today 2014 Mitel. Proprietary Mitel s Transformation 2014 Mitel. Proprietary Mitel a history of M&A 05 Aastra acquired EADS France Sep

More information

and Unified Communication

and Unified Communication Top 10 Advantages of VoIP and Unified Communication Ronaldschlager.com Ronald Schlager 1/12 Integration of Voice and Data in one Network One networks serves all! Application server Telephony server LAN

More information

UC Evolves to Enhance Business Applications

UC Evolves to Enhance Business Applications UC Evolves to Enhance Business Applications October 2013 Prepared by: Zeus Kerravala UC Evolves to Enhance Business Applications by Zeus Kerravala October 2013 º º º º º º º º º º º º º º º º º º º º º

More information

Unified Communications. Marc Létourneau marc.letourneau@telus.com Member of the TELUS team Montréal April 4 th 2011

Unified Communications. Marc Létourneau marc.letourneau@telus.com Member of the TELUS team Montréal April 4 th 2011 Unified Communications Marc Létourneau marc.letourneau@telus.com Member of the TELUS team Montréal April 4 th 2011 Agenda Introduction Evolution of Communications IP Telephony Unified Communications New

More information

Avaya plus Skype for Business: The Best of Both Worlds

Avaya plus Skype for Business: The Best of Both Worlds Avaya plus Skype for Business: The Best of Both Worlds Table of Contents Begin with the Avaya Advantage... 1 Three Ways to Incorporate Avaya with Skype for Business... 2 Why Avaya is the Top Choice for

More information

Core Solutions of Microsoft Lync Server 2013

Core Solutions of Microsoft Lync Server 2013 About this Course Core Solutions of Microsoft Lync This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer a Microsoft Lync solution. The course emphasizes

More information

The Unified Communications Journey

The Unified Communications Journey A Custom Technology Adoption Profile Commissioned By Cisco Systems How IT Is Responding To Increasing Demand For Mobile And Visual Collaboration July 2012 Introduction Today s IT managers have to navigate

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

PETER CUTLER SCOTT PAGE. November 15, 2011

PETER CUTLER SCOTT PAGE. November 15, 2011 Future of Fax: SIP Trunking PETER CUTLER SCOTT PAGE November 15, 2011 QUESTIONS AND ANSWERS TODAY S SPEAKERS Peter Cutler Vice President of Sales Instant InfoSystems Scott Page Subject Matter Expert Dialogic

More information

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days

Course Outline. Course 20336B: Core Solutions of Microsoft Lync Server 2013. Duration: 5 Days Course 20336B: Core Solutions of Microsoft Lync Server 2013 Duration: 5 Days What you will learn This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course.

Course Outline. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led. About this Course. Core Solutions of Microsoft Lync Server 2013 Course 20336B: 5 days Instructor Led About this Course This instructor-led course teaches IT professionals how to plan, design, deploy, configure, and administer

More information

VoIP at MIT. Merit VoIP Seminar. Dennis Baron April 3, 2008. Dennis Baron, April 3, 2008 Page 1. np163

VoIP at MIT. Merit VoIP Seminar. Dennis Baron April 3, 2008. Dennis Baron, April 3, 2008 Page 1. np163 VoIP at MIT Merit VoIP Seminar Dennis Baron April 3, 2008 Page 1 Outline MIT VoIP Project Goals VoIP Service Models VoIP Architecture Rollout Plan Outstanding Issues Quick Questions Page 2 Voice over IP

More information

SIP Trunking Is a Building Block of Unified Communications

SIP Trunking Is a Building Block of Unified Communications SIP Trunking Is a Building Block of Unified Communications by Zeus Kerravala August 2010 Executive Summary Organizations today are undergoing a major transformation to global, Anywhere Enterprises, and

More information

Unified Trading Communications

Unified Trading Communications SOLUTIONS BRIEF SOLUTIONS BRIEF Unified Trading Communications Make sure your trading teams operate at peak efficiency with advanced communications and collaboration solutions from IP Trade. INTUITIVE

More information

SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX

SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX The following terms and conditions in this Sprint Complete Collaboration with Microsoft Lync Service Product Annex (this, Annex ),

More information

Accelerate with OpenScape Office

Accelerate with OpenScape Office Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done

More information

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets Cisco System s Performance in Enterprise Media Gateway Market Market Share Leadership Award Enterprise Communications

More information

The Omni-Channel Customer Experience. Blair Pleasant - COMMfusion Art Rosenberg - Unified View Don Van Doren - UniComm Consulting

The Omni-Channel Customer Experience. Blair Pleasant - COMMfusion Art Rosenberg - Unified View Don Van Doren - UniComm Consulting The Omni-Channel Customer Experience Blair Pleasant - COMMfusion Art Rosenberg - Unified View Don Van Doren - UniComm Consulting Contact Center Trends Sourcing options increasing cloudiness New capabilities

More information

Cost Reduction with a Unified Communications Solution. Alex Nanos Unified Communications Solutions Specialist Microsoft Canada

Cost Reduction with a Unified Communications Solution. Alex Nanos Unified Communications Solutions Specialist Microsoft Canada Cost Reduction with a Unified Communications Solution Alex Nanos Unified Communications Solutions Specialist Microsoft Canada Agenda The Economics of Software-Powered Communications Forrester Consulting

More information

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead

Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead Anthony Caragol Lync MVP Gonzalo Escarrá Lync Technical Lead Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Lync 2013 Demonstration Skype for Business Getting Started

More information

Communicating in the Cloud with Lync Online

Communicating in the Cloud with Lync Online Phoenix Cloud Intelligence 2012 Communicating in the Cloud with Lync Online Mike Pfeiffer Technical Director Interface Technical Training What is Office 365? Bringing together cloud versions of our most

More information

OpenScape Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border

OpenScape Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border Siemens Enterprise Communications Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border April 2011 Agenda 1 Industry Trends 2 Customer Initiatives

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

OpenScape Business. Customer Presentation. Siemens Enterprise Communications. Presented by: Name. Page 1. OpenScape Business.

OpenScape Business. Customer Presentation. Siemens Enterprise Communications. Presented by: Name. Page 1. OpenScape Business. Siemens Enterprise Communications OpenScape Business Customer Presentation Presented by: Name Page 1 March 2013 Agenda SMB Market Trends and Challenges The Answer One Architecture UC Solution and Features

More information

Top Six Considerations

Top Six Considerations Top Six Considerations for Upgrading to table of contents + Section I: Introduction Understanding...2 + Section II: Uses Cases for... 3 + Section III: Top 6 considerations for...5 + Section IV: Conclusion...

More information

New Phone System Questions from Potential Respondents:

New Phone System Questions from Potential Respondents: Iron Bow Questions New Phone System Questions from Potential Respondents: 1. Question: Please provide more detail on: solution that provides alternative routes for data in the event of a main access point

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today

More information

Welcome to the era of the anywhere worker

Welcome to the era of the anywhere worker Welcome to the era of the anywhere worker Today s anywhere worker is more responsive, more productive and more mobile than ever before. Don t just add mobile. Be mobile. Real-time conversations are happening

More information

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTERS

COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTERS COMPARING THE TOTAL COST OF OWNERSHIP OF TDM AND SIP CONTACT CENTERS TABLE OF CONTENTS Are You Paying Too Much Running Your Contact Center?...1 Market Trend: IP Migration Reduces Contact Center Overhead

More information

It s Time for WAN Optimization to Evolve to Meet the Needs of File Collaboration

It s Time for WAN Optimization to Evolve to Meet the Needs of File Collaboration It s Time for WAN Optimization to Evolve to Meet the Needs of File Collaboration By Zeus Kerravala, Founder and Principal Analyst with ZK Research Contents Introduction: Effective File Collaboration Is

More information

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 Alla Reznik Director of Marketing Global VoIP Services GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. 2008 Verizon. All Rights

More information