Huawei Enterprise UC&C Product and Solution Guide. -Mobility, Video Integration, and Cloud Collaboration HUAWEI TECHNOLOGIES CO., LTD.

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1 Huawei Enterprise UC&C Product and Solution Guide -Mobility, Video Integration, and Cloud Collaboration HUAWEI TECHNOLOGIES CO., LTD.

2 A Better Way UC&C Product Line Huawei enterprise service business group (BG) unified communications and (UC&C) product line is dedicated to provide customers with a highly integrated UC&C solution involving mobility, video, and cloud features. Huawei has accumulated rich technological and operating experiences in the communications field for more than 20 years. The UC&C solution seamlessly integrates voice, data, video, and service streaming technologies to serve enterprise customers beyond geographical borders, offering unified and enjoyable experiences for them to build unified and effective enterprise teams. The UC&C product line revolves around the business concept of "customer insight" and "cooperation, openness, and win-win strategy" providing customers with industry-level solutions, more convenient communication channels, more efficient production capability, and more effective sales/ promotion campaigns. UC&C service positioning Telephony Voice mail Audio conferencing Unified Messaging Videoconferencing Call center Communications "UC" Web conferencing Instant messaging Presence Directory "UCC" Collaboration Communicate Share Network Aggregate UCC represents a broad set of functions. Growing, evolving, changing, adapting. Few companies have the same requirements. Team/shared workspaces Wikis, blogs, filtering Social software and analytics Expert location and contextaware applications Collaborative/real-time authoring Video surveillance Other tools 1

The UC&C solution seamlessly integrates voice, data, video, and service streaming technologies to serve enterprise customers beyond geographical borders, offering unified and enjoyable experiences

3 Why Huawei UC&C Huawei is no longer content to be a manufacturer and supplier to only communications service providers (CSPs). It has repurposed its network infrastructure R&D, design, manufacturing, supply, installation, and professional service resources to focus on complete enterprise networking vertical solutions, from data communications to telephony and unified communications (UC) to cloud infrastructure. Huawei has determined that it will enter enterprise networking markets in a significant and enduring way. Approximately 20% of its 110,000 staff and resources will be dedicated to addressing global enterprise networking markets and may reach 30,000 before Gartner, Geoff Johnson, Vendor Focus for Huawei s Move Into Enterprise Networking, Nov 2011 Conferencing (Multimedia / Telepresence) Voice & Video (IPT/UC/CC) Collaboration (Terminal/Security/OA) IP UC&C IT App App App DCN IP Transmission Wireless UC Cloud CC TP/VC Conf IVS Server Storage Security Cloud ycomplete UC&C portfolio: UC, VoIP, CC, VC, TP, IVS, and more yopen and standard based technology yconverged UC&C solution across multiple fixed and mobile devices yproven solution with worldwide deployment 2

data communications to telephony and unified communications (UC) to cloud infrastructure. Huawei has determined that it will enter enterprise networking markets in a significant and enduring way.

4 A Better Way UC&C Service Distribution mobile mobile HD desktop web IP phone meeting terminal thin Video surveillance camera Telepresence Video terminal Terminals for different industries 8 industry solutions Government Finance Education Medical Transportation Energy Electric power Enterprise Remote education Remote medical treatment Safe city 12 product solutions Remote banking Remote office Remote trial Intelligent multimedia solution for buildings Traffic monitoring Emergency command center Government and enterprise informatization applications Multimedia classroom Campus security 5 core products UC Cloud contact center Collaboration conference Telepresence Video surveillance Professional services ITO BPO Hosting Convergence: The UC&C solution integrates the UC, contact center CRM applications, conferencing, Telepresence, and video surveillance features. Consistency: The mobile phone, tablet PC, IP phone, laptop, and web s provide users with consistent experiences any time anywhere. Universal standards: The UC&C solution conforms to industry standards and can be applied on open platforms and existing infrastructure provided by various vendors. Industry : UC&C services are applicable to multiple industries and can be customized based on different industry applications and service requirements. 3

Remote trial Intelligent multimedia solution for buildings Traffic monitoring Emergency command center Government and enterprise informatization applications Multimedia classroom Campus security 5

5 Awards and Recognition Holds membership in multiple international standard organizations Award Recognition The UC and contact center solutions are constantly ranked in the Gartner Magic Quadrant, with their competitiveness and global market performances highly recognized. Frost & Sullivan recognized Huawei with the Global New Product Innovation of the Year Award for its enterprise solutions in the UC, contact center, Telepresence, ecity, and video surveillance solutions. Frost & Sullivan honored Huawei with the Asia Pacific Frost & Sullivan Market Share Leadership Award of the year along with the Asia Pacific Growth Strategy Leadership Award in the Contact Center Application Market. 4

Frost & Sullivan recognized Huawei with the Global New Product Innovation of the Year Award for its enterprise solutions in the UC, contact center, Telepresence, ecity, and

6 A Better Way Awards Financial Services Industry Excellence Awards China International Financial Service Exhibition (CIFSE) Special Award of the Year Outstanding Contributions Award in Construction Industry Informatization 2010 Best Provider of Unified Communications Applications APCCAL Appreciation Award Technology Contribution 2011 excellent hardware and software vendor for city informatization Outstanding Supplier in Chinese City Informatization 2010 Innovation Award for Informatization Application in Higher Education 2011 Best Customer Service Solution Provider in China 2011 China Customer Service Outstanding Contribution Award Best Provider of Comprehensive Industry Solutions IF China PAVO 8060 Best Provider of Contact Center Technologies Best Indonesia ICCA Solution Best IT Service Award of China Information Industry Association 2010 Excellent IT Service Provider of the Customer Service Center for China's Financial Industry China's Best Call Center Technology Provider 2010 China's Call Center Industry Contribution Award 2009 Innovation Award for Industry Informatization Application China's Standard Innovation Contribution Award China Information World Editors' Choice Award - Huawei HD Video Communication System 5

informatization Outstanding Supplier in Chinese City Informatization 2010 Innovation Award for Informatization Application in Higher Education 2011 Best Customer Service Solution Provider in China

7 Cooperation, Openness, and Win-Win Strategy Focusing on customer requirements while delivering innovative solutions, UC&C product line personnel cooperate with industry chain partners in an all-round way. Huawei establishes labs for testing experiences, industry, and openness to optimize customer experiences, improves the partner training authentication system to foster different competitiveness, and builds strategic, commercial, and technological alliance systems. 1. Strategic alliance Global IT/CT Company 2. Commercial alliance 3. Technological alliance Consulting partner Commercial marketing Value-added sales distribution Cooperation on products and solutions Technological cooperation Solution distributors ISV Partners on system integration Partners on outsourcing development General distributor Application development partners Partners on product solutions Partners on customization development Other distributors Partners on value-added services Partners on product cooperation Partners providing solution contents Labs for testing customer experiences ylocating disadvantages by comparing customer feedbacks and technologies with those of competitor products to catch up with and surpass competitors. ya research lab in Hangzhou for testing UC/CC/conferencing/video surveillance experiences ya customer service lab in Shezhen for testing the Telepresence experience Industry lab yproviding integrated products and solutions for industry partners ya security lab in Hangzhou ya medical and education lab in Beijing Open labs yregional support platforms for ISV and SI partner training, authentication, and secondary development yhuawei global support is headquartered in Hangzhou with state-of-the-art open labs in Shenzhen, Beijing, and Shanghai yopen labs in America 6

and builds strategic, commercial, and technological alliance systems. 1. Strategic alliance Global IT/CT Company 2. Commercial alliance 3.

8 Global Services United States Germany Beijing Hangzhou Shanghai Shenzhen Open Labs in America, Shenzhen, Hangzhou, Beijing, and Shanghai Huawei has built 4 capability centers and15 regional departments in America, Europe, Shanghai, and Beijing, and have permanent representative offices established in more than 140 countries to quickly respond to customer requirements. Huawei s global channel network enables it to strategically cooperate with partners to improve service quality. The open lab offers its global users a rich service experience. For more information is available on the website Copyright Huawei Technologies Co., Ltd All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademark Notice, HUAWEI, and are trademarks or registered trademarks of Huawei Technologies Co., Other trademarks, product, service and company names mentioned are the property of their respective owners. General Disclaimer The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice. HUAWEI TECHNOLOGIES CO., LTD. Huawei Industrial Base Bantian Longgang Shenzhen , P.R. China Tel: Version No.: M C-1.0

Huawei s global channel network enables it to strategically cooperate with partners to improve service quality. The open lab offers its global users a rich service experience.

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