Aurus PhoneUp Improved user experience for Cisco enterprise UC deployments

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1 Aurus PhoneUp Improved user experience for Cisco enterprise UC deployments

2 PhoneUP Directory Enterprise global directory automatically aggregates contact data from diverse data silos and makes it accessible across different user interfaces: Active Directory, LDAP Lotus Notes ODBC IP phone Web portal Cisco Unified Communication Manager PhoneUp server PhoneUp Agent SAP Connector Cisco Jabber PhoneUP Touch

3 Caller ID extended info of the incoming call With any incoming call (internal, mobile, PSTN etc) you ll know who s calling... on the IP phone display: or on your PC:

4 Find the right number within seconds Find the phone number of an employee, client or partner easily either through your: IP phone, Phone Agent application on your desktop, or through web access:

5 PhoneUp Agent manage your calls easily extended caller ID on your PC desktop, directory search with presence indication, favorite numbers, personal phone directory, DTMF support, Click to Call call transfer and ad hoc conference

6 Call recording Recording approaches: SPAN; built in bridge (SPANless); Cisco Mediasense Recording rules: always, on demand, per line, based on routing rules etc. Access personal records archive on the IP phone or through web interface Play selected recordings into a phone conversation

7 PhoneUP Operator incoming calls distribution Automatic incoming call distribution: you can manage your personal directory when your contact calls the company global number, it is automatically transferred to your phone without involving receptionists or contact center agents An easy to use interface for contact center agents and receptionists (can be integrated in Cisco CAD / Finesse): see the list of employees who communicate with the caller more often find quickly the required contact and check his presence status leave a comment to the current caller that will be also accessible to other agents transfer a call (unconditional and consultative)

8 Security Priority - connection with a contact in a call, call monitoring, whisper, emergency intrusion Lock - restricted access to calls and services upon workplace leave, ability to limit unauthorized calls; prevent private and corporate data from being accessed without authorization Secure Meet-Me conferences - Meet-Me conferences with restricted access

9 Paging Broadcast real time voice alerts through IP phone speakers «Prepare for conference call in 5 minutes» «Prepare for conference call in 5 minutes» Broadcast pre-recorded voice alerts through IP phone speakers, to analog and mobile phones «Prepare for conference call in 5 minutes» Deliver text messages to IP phones and receive delivery confirmation

10 PhoneUP Touch Manage your calls easily through a touch screen interface: scroll the directory to find the right person, touch the person card to make a call, drag the card to forward the call, combine cards to create a conference.

11 Inform quick data access Create and publish data services within minutes: access from your IP phone services like weather forecast, exchange rates etc.; display images from IP cameras on your IP phone. Exchange rates Video screenshots Weather forecasts Stock graphics, department KPIs etc. Call center statistics

12 Who we are Aurus is a Russian software vendor. Armed with 8+ years in Unified Communications and Contact Centers area, we sell our own software products and develop custom software development projects. Aurus works through a channel partner network. Cisco UC application bundle Video and web collaboration for a contact center Utility for audio and video conferences management Custom Software Development Application Development for VoIP networks, unified communications and contact centers

13 Contacts Aurus Anoshin Alexander, CEO

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