ilinc Communications Proposal for The State of Oregon

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Dorothy Davis
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1 ilinc Communications Proposal for The State of Oregon ilinc Communications, Inc. is the only top-tier provider focused solely on Web conferencing software and audio conferencing solutions. ilinc technology allows people in diverse locations to communicate and collaborate online while avoiding the expense, environmental damage, and productivity losses associated with travel. With specialized feature sets for online meetings, conferences, learning, and customer support, ilinc serves the broad range of Web and audio conferencing needs across an organization. Secure, reliable, and easy to use, ilinc Web conferencing software delivers an online experience that gets the same vivid reactions and positive results as in-person interactions. ilinc recently received the prestigious Frost and Sullivan Excellence in Technology Award for web conferencing and was named as a Visionary by The Gartner Group. With an over 98% customer retention rate, ilinc is the leader in the Web Conferencing software marketplace. ilinc s Web Conferencing Suite puts the latest collaboration technologies at your fingertips Unlimited multi-point video conferencing Voice over IP (VoIP) Streaming Video 3 types of sharing: desktop, application and region sharing Interactive whiteboards Synchronized Web browsing PowerBoard for PowerPoint slides Electronic hand raising, feedback and Q&As Green Meter to track mileage, CO2 savings and ROI Breakout Sessions Viewable class lists Recording, editing and playback Archiving of recorded sessions Customizable event registration and management Text chat Polling Ability to customize s SSL & AES Encryption for Security No 3 rd party plug-ins to ensure users are able to join from locked down environments Cross Platform (PC and Mac) Flexible with modules specifically designed for meetings, training/learning, webinars, and desktop support technicians US-based customer support File Transfer And much more ilinc has earned the following recognition and awards: Positioned in the "Visionaries" quadrant in Gartner's Magic Quadrant for Web Conferencing A Leading Web Conferencing Provider - Forrester Research, The Forrester Wave : Web Conferencing, Excellence in Technology Award Frost & Sullivan; Information & Communications Technologies Awards ilinc Communications Page 1 of 6 July 30,

With specialized feature sets for online meetings, conferences, learning, and customer support, ilinc serves the broad range of Web and audio conferencing needs across an organization.

2 ilinc Investment Options: * State of Oregon pricing for perpetual software licenses is currently set at the ilinc volume capacity threshold of 250 licenses. Once the cumulative license thresholds below are achieved, the per license pricing will drop accordingly. PERPETUAL (PURCHASED) SOFTWARE LICENSES - CONCURRENT USERS * ,500 2,000 2,500 3,000 Enterprise Full Suite - Concurrent User $ 700 $ 650 $ 600 $ 550 $ 500 $ 450 $ 400 Meetings $ 560 $ 520 $ 480 $ 450 $ 375 $ 340 $ 300 Learning $ 650 $ 605 $ 555 $ 510 $ 465 $ 415 $ 370 Support $ 580 $ 540 $ 500 $ 455 $ 415 $ 375 $ 330 Webinars $ 540 $ 500 $ 465 $ 425 $ 385 $ 345 $ 310 MAINTENANCE, SUPPORT & HOSTING FEES Annual Maintenance & Support per Active License Concurrent 18% Annual Hosting per Active License Concurrent - 10% SaaS (RENTED) LICENSES - NAMED USERS ANNUAL PRICING ,500 2,000 2,500 3,000 Enterprise Full Suite - Named User $ 1,080 $ 990 $ 915 $ 820 $ 700 $ 630 $ 580 $ 540 $ 510 imeetings (15 participants per Named User Room) $ 445 $ 405 $ 375 $ 335 $ 285 $ 260 $ 235 $ 220 $ 210 Meetings (25 participants per Named User Room) $ 565 $ 530 $ 485 $ 440 $ 375 $ 335 $ 310 $ 290 $ 275 Learning (50 participants per Named User Room) $ 840 $ 655 $ 715 $ 640 $ 545 $ 490 $ 415 $ 420 $ 400 Support (25 participants per Named User Room) $ 665 $ 610 $ 565 $ 505 $ 430 $ 390 $ 360 $ 335 $ 315 Webinars (1000 participants per Named User Room) $ 950 $ 870 $ 805 $ 720 $ 615 $ 555 $ 510 $ 475 $ 450 ilinc Communications Page 2 of 6 July 30, 2009

PERPETUAL (PURCHASED) SOFTWARE LICENSES - CONCURRENT USERS *250 500 1000 1,500 2,000 2,500 3,000 Enterprise Full Suite - Concurrent User $ 700 $ 650 $ 600 $ 550 $ 500 $ 450 $ 400 Meetings $ 560 $ 520

3 ilinc Investment Options (continued): PROFESSIONAL SERVICES / STORAGE INVESTMENT Web Per Minute / Per User $0.19 ilinc On-Site Services (per day, plus T&E) $1,500 ilinc Development Resources (per hour) $250 ilinc Virtual Training & Support (per hour) $199 Storage - 500MB free, each additional 500MB per month $50 ilinc Communications Page 3 of 6 July 30, 2009

19 ilinc On-Site Services (per day, plus T&E) $1,500 ilinc Development Resources (per

4 Product Feature Matrix: Feature Description imeeting Meetings Support Webinars Learning Enterprise Suite SETUP Custom Site & Unique URL X X X X X Includes Meetings N/A X X X Full Suite COLLABORATE ilinc Green Meter X X X X X X Video for Floor Holder X X X X X X Multi Person Video (unlimited) X X X X X Internet Audio (VoIP) X X X X X X Full Macintosh Support (all roles) X X X X X X Desktop, Application & Region Sharing X X X X X X Cross Platform Remote Control X X X X X X Interactive Whiteboard X X X X X X Annotation Tools (Sharing, Content, etc.) X X X X X X Auto Reconnect Users with Poor Bandwidth X X X X X X Monitor audience engagement at a glance X X X X X X Session Recording & Editing Tools X X X X X X Public Chat X X X X X X Private Chat X X X X X Gather Feedback via Instant Answer Sets X X X X X Leader synchronized web browsing X X X X X Transfer files to and from Participants X X X X X ilinc Communications Page 4 of 6 July 30, 2009

Application & Region Sharing X X X X X X Cross Platform Remote Control X X X X X X Interactive Whiteboard X X X X X X Annotation Tools (Sharing, Content, etc.

5 Product Feature Matrix (continued): COLLABORATE Wait List for Participants needing Support X X Auto Reconnect after system reboot X X Fully customizable Polling tools X X X Streaming Audio/Video Files X X X In session Survey tool X X X Test Tool (in session or stand alone) X X Use "Glimpse" to peek at Students' Desktop X X Breakout Groups X X CONTROL Personal Reporting X X X X X X 128 bit AES encryption over SSL X X X X X X 256 bit AES encryption over SSL (option) X Robust Administrator Level Reporting X X X X X Fully customizable session settings X X X X X Content Management Capabilities X X X X X Public facing activity launch portal X X X X Customizable Invitation/Reminder E Mails X X X X Web Event Registration Tools X X X X Session and Content On line Catalog X X Branding & Color Customization X INTEGRATE Integration with Microsoft Outlook X X X X X Option to add ilinc Salesforce integration X X X X X Use ilinc web services X ilinc Communications Page 5 of 6 July 30, 2009

AES encryption over SSL X X X X X X 256 bit AES encryption over SSL (option) X Robust Administrator Level Reporting X X X X X Fully customizable session settings X X X X X Content Management

6 Customer Resources: Web Conferencing Resources for Site Administrators/Project Managers Training Resource Center ( Implementation Resources ( User Community ( Register for Live Training Classes at and after you register you will receive an with the web/audio join information. Recommended: (IL-103) - ilinc 10 Administration View Video Tutorial List (please be patient as they take a minute to load) Recommended (9 min): Video Tutorial on Site Administration Written Documentation: Online User Guide, Implementation Guide, and Implementation Activities Web Conferencing Resources for Session Leaders Here is a link to our training resource center that has both Live Classes & Video Tutorials: Once you register for a class you will receive an with the web/audio join information. Here is a link to view a 3-page leader guide: View Video Tutorial List (please be patient as they take a minute to load) Recommended: Video Tutorial on Leading a Session (20 min) Recommended: Video Tutorial on Scheduling an ilinc Session (10 min) Written Documentation: Online User Guide, ilinc 10 Interface with Icon Descriptions, and Participant Guide Web Conferencing Technical Support Our Technical Support team takes pride in their approach to service and their expertise with all our product offerings. Here are the best ways to reach out to them if you have a problem: Here is a link to our tech support site that includes a knowledgebase, contact info, and system requirements: Prepared by: Will Carbajal, ilinc Communications, Inc wcarbajal@ilinc.com Date: 7/7/09 ilinc Communications Page 6 of 6 July 30, 2009

Recommended: (IL-103) - ilinc 10 Administration View Video Tutorial List (please be patient as they take a minute to load) Recommended (9 min): Video Tutorial on Site Administration Written

Comparison: RHUB, WebEx, Citrix and LogMeIn

Comparison: RHUB, WebEx, Citrix and LogMeIn Comparison:,, and web conferencing appliances are designed for large and small organizations. The following table compares the conferencing solutions from,, and. : the leading provider for multi-function