ICT priorities in Canada

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1 ICT priorities in Canada Enterprise ICT investment plans to 2013 November 2012

2 TABLE OF CONTENTS 1 Enterprise ICT investment trends... Error! 1.1 Introduction... Error! 1.2 Survey demographics... Error! 1.3 IT budget changes... Error! 1.4 Strategic objectives... Error! 1.5 Core technology investment priorities... Error! 2 Detailed ICT investment priorities... Error! 2.1 Introduction... Error! 2.2 Enterprise Applications... Error! 2.3 Business Intelligence... Error! 2.4 Security... Error! 2.5 Content Management... Error! 2.6 Mobility... Error! 2.7 IT Systems Management... Error! 2.8 Communications & Collaboration... Error! 2.9 Green IT & Virtualization... Error! 2.10 Cloud Computing solutions... Error! 3 Summary... Error! 3.1 Canadian enterprises are planning to shift their focus from core technologies to virtualised and cloud infrastructure... Error! 4 Appendix... Error! 4.1 Definitions... Error! 4.2 Further reading... Error! 4.3 Contact the authors... Error! ICT priorities in Canada / The id Factor Ltd / + 44 (0)

3 List of Figures Figure 1: Canadian enterprise ICT survey industry breakdown... Error! Figure 2: Canadian enterprise ICT survey breakdown by size band (number of employees)... Error! Figure 3: Recent and expected ICT budget changes among Canadian enterpriseserror! Bookmark not defined. Figure 4: Current strategic objectives of Canadian enterprises... Error! Figure 5: Current and future investment priorities of Canadian enterprises across core technologies Error! Figure 6: Enterprise Applications Canadian enterprises current and future investment priorities... Error! Figure 7: Business Intelligence Canadian enterprises current and future investment priorities... Error! Figure 8: Security Canadian enterprises current and future investment prioritieserror! Bookmark not defined. Figure 9: Content Management Canadian enterprises current and future investment priorities... Error! Figure 10: Mobility Canadian enterprises current and future investment prioritieserror! Bookmark not defined. Figure 11: IT systems management Canadian enterprises current and future investment priorities Error! Figure 12: Communications & Collaboration Canadian enterprises current and future investment priorities... Error! Figure 13: Green IT & Virtualization Canadian enterprises current and future investment priorities Error! Figure 14: Cloud computing solutions Canadian enterprises current and future investment priorities Error! List of Tables Table 1: Canadian enterprise ICT survey industry breakdown... Error! Table 2: Canadian enterprise ICT survey breakdown by size band (number of employees)... Error! Table 3: Recent and expected ICT budget changes among Canadian enterpriseserror! Bookmark not defined. Table 4: Current strategic objectives of Canadian enterprises... Error! Table 5: Current and future investment priorities of Canadian enterprises across core technologies Error! Table 6: Enterprise Applications Canadian enterprises current and future investment priorities... Error! Table 7: Business Intelligence Canadian enterprises current and future investment priorities... Error! ICT priorities in Canada / The id Factor Ltd / + 44 (0)

4 Table 8: Security Canadian enterprises current and future investment prioritieserror! Bookmark not defined. Table 9: Content Management Canadian enterprises current and future investment priorities... Error! Table 10: Mobility Canadian enterprises current and future investment prioritieserror! Bookmark not defined. Table 11: IT systems management Canadian enterprises current and future investment prioritieserror! Table 12: Communications & Collaboration Canadian enterprises current and future investment priorities... Error! Table 13: Green IT & Virtualization Canadian enterprises current and future investment priorities Error! Table 14: Cloud computing solutions Canadian enterprises current and future investment priorities Error! ICT priorities in Canada / The id Factor Ltd / + 44 (0)

5 1 Enterprise ICT investment trends 1.1 Introduction This report presents the findings from a survey of Canadian enterprises regarding their Information & Communication Technology (ICT) investment priorities. The survey investigates the core technologies which Canadian enterprises are investing in, including the likes of enterprise applications, security, mobility, communications & collaboration, and cloud computing. The report also highlights Canadian enterprises strategic objectives with regards to their ICT investments, in order to provide better insight to ICT vendors relating to the positioning of their solutions. ICT investment trends are identified through to the second half of 2014 following feedback from respondents on their forthcoming investment plans. The survey was conducted in September 2012 via an online methodology, with respondents all having ICT decision maker responsibility (typically CIOs and IT Managers). Kable plans to repeat the survey in the second half of 2013, in order to monitor ICT investment priorities on an ongoing basis. 1.2 Survey demographics Figure 1: Canadian enterprise ICT survey industry breakdown ICT priorities in Canada P a g e 1 / The id Factor Ltd / + 44 (0)

6 Table 1: Canadian enterprise ICT survey industry breakdown Industry Count Percentage of respondents Energy % Financial markets % Utilities % Healthcare % Manufacturing % Education % Insurance % Retail banking % Pharmaceuticals % Government % Media % Retail % Total % Figure 2: Canadian enterprise ICT survey breakdown by size band (number of employees) ICT priorities in Canada P a g e 2 / The id Factor Ltd / + 44 (0)

7 Table 2: Canadian enterprise ICT survey breakdown by size band (number of employees) Employee size band Count Percentage of respondents Over % % % % % % % Total % ICT priorities in Canada P a g e 3 / The id Factor Ltd / + 44 (0)

8 1.4 Strategic objectives Figure 3: Current strategic objectives of Canadian enterprises What are your major strategic objectives this year? Improving security/privacy Systems simplification Standardizing infrastructure technologies Encouraging more IT self service Enhancing collaboration and data management Moving to a virtual infrastructure End-to-end business transformation projects Moving towards a shared services model Business process outsourcing Average rating (1 = not an objective, 4 = top priority) x respondents Table 3: Current strategic objectives of Canadian enterprises Strategic objectives Improving security/privacy Systems simplification Standardizing infrastructure technologies Encouraging more IT self service Enhancing collaboration and data management Moving to a virtual infrastructure End-to-end business transformation projects Moving towards a shared services model Business process outsourcing Average rating A large number of enterprises in India are using IT as a business enabler and... (A brief description of the strategic objectives that are driving ICT investments in Canadian enterprises) ICT priorities in Canada P a g e 4 / The id Factor Ltd / + 44 (0)

9 1.5 Core technology investment priorities Figure 4: Current and future investment priorities of Canadian enterprises across core technologies ICT priorities in Canada P a g e 5 / The id Factor Ltd / + 44 (0)

10 Table 4: Current and future investment priorities of Canadian enterprises across core technologies Technology category Have now (Count) Have now (%) Considering investment in next 2 years (count) Considering investment in next 2 years (%) Security % % IT systems management % % Green IT & virtualization % % Enterprise applications % % Communications & collaboration % % Content management % % Mobility % % Business intelligence % % Cloud Computing % % According to the survey, security technologies have the highest penetration rate,...(brief description of which technologies enterprises are currently investing in, as well as those that they are set to make the greatest investments in, in the next couple of years) ICT priorities in Canada P a g e 6 / The id Factor Ltd / + 44 (0)

11 2 Detailed ICT investment priorities 2.1 Introduction In addition to identifying ICT investment priorities within core enterprise technology categories, Kable s survey also drills into depth as to how Canadian enterprises are planning to make investments at the more detailed sub category level. This section of the report focuses on enterprises technology investment priorities within the Enterprise Applications, Business Intelligence, Security, Content Management, Mobility, IT Systems Management, Communications & Collaboration, Green IT & Virtualization, and Cloud Computing categories. 2.2 Enterprise Applications Figure 5: Enterprise Applications Canadian enterprises current and future investment priorities ICT priorities in Canada P a g e 7 / The id Factor Ltd / + 44 (0)

12 Table 5: Enterprise Applications Canadian enterprises current and future investment priorities Enterprise applications Have now (count) Have now (%) Considering investment in next 2 years (count) Considering investment in next 2 years (%) HR Management % % Customer Relationship Management (CRM) % % Financials % % Enterprise Resource Planning (ERP) % % Supply Chain Management (SCM) % % Product Lifecycle Management (PLM) % % Marketing Automation & Customer Lifecycle Management (CLM) % % Business Process Management (BPM) % % The demand for enterprise applications is growing in India; such applications enable enterprises to manage their operations more effectively by providing... (Briefly describe in which sub categories enterprises are planning on making investments). 4 Appendix 4.1 Definitions Enterprise technologies Enterprise applications core enterprise applications include the likes of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Financials, Supply Chain Management, HR Management, Product Lifecycle Management, Business Process Management (BPM), Interactive marketing automation systems & customer lifecycle management. ICT priorities in Canada P a g e 8 / The id Factor Ltd / + 44 (0)

13 Business intelligence covers Data warehousing/marts, Analytics, Real-time Business Intelligence, Social sentiment analysis. Security includes Identity & access management, Security & vulnerability management, End-point security & anti-virus, Network security, Content and web filtering (including firewalls), Application Security, Backup & archive, Database security, Data Loss Prevention (mobile security). Content management covers Document Management, Records Management, Web Content Management, Digital Asset Management, Archiving, and Enterprise Search. Mobility covers Mobile device management, Customer facing mobile applications/m-commerce, Employee / supplier facing mobile applications & development/integration, Tablet computing. IT systems management covers Systems & network management, Storage management, Service management, Database management, Transaction performance management, User experience management, Virtualization management, Patch management & configuration. Communications & collaboration includes Internet Protocol-Private Branch Exchange (IP-PB), IP-Contact Centre, Unified Communications: VoIP/Presence/Instant messaging, Web/video conferencing. Green IT & virtualization covers Server virtualization, Storage virtualization, Network virtualization, Datacentre power and cooling reduction technologies, Desktop virtualization, Power management tool for PCs and monitors, Printing and paper usage management. Cloud Computing covers Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Private Cloud, and Hybrid cloud (mixed cloud & on-premise models). ICT priorities in Canada P a g e 9 / The id Factor Ltd / + 44 (0)

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