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1 SDN Communications business phone systems Combine and streamline your communication tools

2 avaya phone systems improve business agility - reduce costs - increase productivity If you work for a enterprise-level business with sophisticated call center requirements, an Avaya phone system could be the perfect fit. Avaya provides businesses with tools to help them streamline operations, serve customers more effectively and be as productive as possible in virtually any circumstance. Avaya s innovative, real-time business communications solutions allow your business to collaborate via voice, video, and instant message. Through unified communications, contact centers and data solutions, Avaya is at the core of today s most productive offices. As a global company, Avaya has even adapted its phone systems to dozens of languages. An Avaya phone system can: increase productivity improve business agility through centralized management reduce costs (including cell phone expenses and costly travel expenses) help your communicate and collaborate much more effectively shoretel phone systems absolute reliability - return on investment - support and ease If you are looking for an easy-to-use phone system that still offers all the perks, ShoreTel may be the right fit for your business. ShoreTel business phone systems are designed to meet the needs of any user and are extremely simple to use. Each ShoreTel phone is preconfigured for quick and easy installation with the ShoreTel Unified Communications system and offers all the advanced features, high performance and quality required in today s constantly connected workplace. The built-in unified communications (UC) capabilities of ShoreTel s business VoIP phone system are transforming the way people work. By integrating communication tasks currently performed with separate tools, ShoreTel s simple business solutions can help boost productivity and reduce costs for your organization. ShoreTel s Unified Communications system incorporates phones, switches and software by integrating voice, video, instant messaging and voic in to one easy to use system with no single point of failure. By offering an all-in-one IP phone system with built-in UC and by being easy to deploy, manage, and scale, ShoreTel phone systems can help your business to function more efficiently.

3 mitel phone systems feature-rich quality - easy access - customized solutions If you are looking to move from a traditional phone system to an IP-based phone system, Mitel offers intuitive, easy-to-use phone systems that are simple to migrate into your current infrastructure. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that enables organizations to implement top-of-the-line solutions on any network; extends the in-office experience anywhere, on any device; and offers choice of commercial options to fit business needs. Through a comprehensive portfolio of IP desktop devices, Mitel provides the flexibility and simplicity organizations need to support today s dynamic work environment. Mitel provides solutions that are: highly scalable secure easily managed optimized to meet the evolving communications needs of businesses With a product line geared to address the many diverse communications needs of today s workers, Mitel IP Desktop Phones give users easy, intuitive access to featurerich telephony and advanced desktop applications. sdn session managed communications increase connectivity - improve collaboration- gain insight Managed phone systems provide a level playing field for businesses of all sizes. If you are a smaller company with teleworkers or multiple, SDN Session is an easy and affordable fit for your business. With low start-up costs, small businesses have access to a robust phone system without the major expense of upfront equipment investments. Advanced phone features allow you to maintain a professional image, control costs, improve productivity and stay connected no matter what your location. If you lack an IT department and have no in-house technical support, let SDN manage your communications system for you. In addition to all of the great features, managed phone systems allow your staff to focus on what they do best. No more fussing with PBX equipment on site. No more trouble shooting older technology. SDN Session will ensure your company is up-to-date and secure with features such as online chat, virtual office, call center

4 frequently asked questions Q: What is an IP BPX or VoIP phone system? A: An IP PBX (Internet Protocol) PBX (Private Branch Exchange) is a business phone system designed to deliver voice over a data network and interoperate with the normal Public Switched Telephone Network (PSTN). Because a large chunk of IP PBX functionality is provided in software, it is relatively inexpensive and easy to add additional functionality. VoIP (Voice over Internet Protocol) converts your voice into a digital signal that can travel through the Internet. VoIP gateways can be combined with traditional PBX functionality to allow businesses to use their managed intranet to reduce long distance expenses, enjoy the benefits of a single network for voice and data and gain greater cost savings and mobility. Q: Will voice quality be an issue with an IP based phone system? A: Due to QoS (Quality of Service), voice packets are delivered with much more efficiency and higher voice quality than in the past. QoS ensures the quality of your IP traffic by allowing what is most important to your company to have priority over the rest, meaning your voice quality can always come first. Q: If I purchase an IP phone system do I need to buy additional equipment? A: The purchase of additional equipment is dependent on the size of your network infrastructure. It will depend on how many you have, whether you operate from multiple and what your expectations of your phone system may be. To best assess whether you may need additional equipment, we must first better understand your company and its needs. Q: Is add-on equipment available for these phone systems? A: Absolutely. SDN offers a plethora of add-on equipment to ensure your business phone system has as much functionality as needed. We offer a wide variety of phone systems, from a basic system to full-color, touch screen phones and from administrative phones to executive phones. We also offer headsets, handsets, call recording modules, voic and much more. Q: Why should I upgrade from my old phone system that works just fine? A: If your phone is working just fine, it may be the right fit for your business. But, if you are looking to increase communication or integrate multiple to one phone system, then a new business phone system from SDN may be for you. With the ability to combine and streamline all communication tools, a business phone system with unified communications offers your company flexibility and connectivity beyond that of any basic phone system. Q: Will I need to increase my bandwidth if I purchase a business phone system through SDN? A: To answer this question, we would need to know what your company s current bandwidth usage is. In most cases, companies have enough bandwidth to carry all information transferred through a IP-based phone systems, but each business is different. Contact SDN to schedule an analysis of your broadband internet and learn more. Q: What are the benefits of adding Unified Communications? A: Unified Communications (UC) is a great fit for a medium to large businesses. UC offers companies the opportunity to collaborate through advanced data sharing and communications devices, while also offering the ability to seamlessly transition among all available models of communication. Because UC operates across all communicationdevices, users can access the system from anywhere, making it the perfect solution for remote offices, teleworkers or expanding businesses. Q: How do I know which phone system is right for my company? A: We at SDN are proud to say that we are vendor agnostic, meaning we don t tell you which solution is right for your company. We let you chose. By offering a varied product line of business phone systems, we hope to help find the best fit solution for each individual customer. One size does not fit all, and we would be happy to help you find the right phone system for your company. Give us a call today!

5 business phone systems worksheet Here is a tool to allow you to start internally discussing which business phone system may best fit your needs. If at any point you have questions, feel free to give us a call. Our sales engineers would be more than happy to provide their expert knowledge on business phone systems. How many does your company have? How many does your company have? one location two three four+ How do you use your current phone system? What would you like your phone system to offer you? voic call forwarding call routing call classification simultaneous ring unified messaging instant messaging video conferencing What is your biggest complaint of your current phone system? W. 10th Street, Sioux Falls, SD

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