and Unified Communication

Transcription

1 Top 10 Advantages of VoIP and Unified Communication Ronaldschlager.com Ronald Schlager 1/12

2 Integration of Voice and Data in one Network One networks serves all! Application server Telephony server LAN server Advantages: More functionality! Improvement of efficiency! Better customer support! Cost reduction! IP phone Desktop client Mobile client 2/12

3 Client Flexibility Improved internal communication by use of soft tools (examples: softphone, WebRTC) Use of softphones or WebRTC clients eliminate cost of hardphones 3/12

4 Voice / Video Streaming for Collaboration Provision of voice or video streaming within your organization and to partners for collaboration Video Server Advantage: Viewing and recording audio and video live and ondemand 4/12

5 Unified Communications and Collaboration Integrates all communication services in one network (messaging, chat, mail, fax, voice, video, data) Information sharing (faster access and exchange of documents and information) Integration of mobile users (smartphones, tablets) Easier collaboration of distributed teams Optimization of business processes 5/12

6 Video Conferencing Ad-hoc or scheduled conference (audio and / or video conferencing system (example: high end video) Audio and video conferencing, document sharing for distributed teams 6/12

7 Video Surveillance, Intercom Networked Video Surveillance Systems Visual surveillance of distant and remote machines, places, events, bank counters, gas station,... Integration of door openers, intercom systems, alarm servers, 7/12

8 Presence Service Presence information is a status indicator of collegues about willingness or ability to communicate (in the office, mobile, in vacation,...) No search for collegues inside or outside your company The system knows the best route to your partner You don t need to know specific calling numbers or other identities of your partners 8/12

9 Mobile Integration Services become mobile Mobility (free choice of network access points for terminals, location independent) One number concept (provide one number to be reached, regardless of end device and network) Reduced roaming fees (use VoIP services instead of expensive fixed or mobile telephony services) VoIP integration of smartphones and tablets 9/12

10 Social Media Integration in Call Centers Integrates phone client in social media page Social media phone client used to calls Call Center Call center agents Social media user Call center server 10/12

11 Integrated Management Reduction of management costs Cost reduction through system integration Integrated user and system management CTI Server Telephony Server LAN Server Potential savings! IP Phone PC Client Multimedia Client 11/12

12 Resources Visit Ronald Schlager s resources for more information: Courseware: Voice over IP: Chances, Changes, Challenges Courseware: Voice over IP-Technology Web: Ronald Schlager s VoIP Blog 12/12