Transforming to IT as a Service

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1 Transforming to IT EMC Consulting Webinar Tim Rehac Partner, IT Strategy and Architecture EMC Consulting 1

2 Agenda Why Organizations Are Transforming Transformational Drivers Why IT Must Transform Transformation and IT As A Service ITaaS: A New Way To Deliver Value ITaaS Architecture and Key Tenets How To Get Started Managing Transformational Change Sample Starting Points Why Work With EMC Case Studies Credentials 2

3 Transformational Drivers Market Speed New Global Markets Opening, Expanding Lowered Barriers Erase Traditional Advantages IT Consumers Have Choices Service Providers (SPs) as Enterprise IT Alternative Mobile Platforms for Consuming Digital Products & Services Disruptive Technology Virtualization, Converged Infrastructure, Cloud, Modern Application Architectures Cloud Empowers New Business Models Hybrid Private Public 3

4 Why IT Must Transform Business Customers Are Looking For and Finding New Alternatives to Enterprise IT IT Cannot Ensure Security for Shadow IT Solutions It Is Not Aware of External Providers Promise Fast, Easy Solutions How Can You Compete? Enterprise IT Must Transform to a Service Provider Through the ITaaS Model Deliver Improved Business Agility Provide Value to Business Top-Line Maintain Trust And Control Simplify Consumption and Unified Management Of Internal/External Services 4

5 ITaaS Drives Business Outcomes EMC Instrumental in Client Journeys Innovate Faster Do More, With Less New Product Brought to Market 1 Year Faster with Modern Application Platform and Converged Infrastructure Saved over $100m With ITaaS While Concurrently Improving Service Levels Create New Business Scale With the Business Lower Costs New Market Entered in Less than 90 Days Offering IaaS, PaaS & Analytics Platform Scaled Dynamically to Support 5-10X Trade Volume, with Improved Availability and Faster Resolutions Identified 21% Reduction in Total IT Costs from Cloud Transformation 5

6 The CIO Needs to Govern Enterprise Service Strategy Architecture Design, Development, Quality Assure and Deploy Architecture Design Development Quality Assurance Deployment Mobile as a Service Legal Finance ERP Collaboration Call Center Business HR Process Services Application Services CRM ECM Consumers Business Services Business Software Knowledge Facilities Messaging Search Data Content Platform Infrastructure Services Infrastructure Desktop as a Service Supply Chain Travel Travel & Expense BPM Security Security as a Service Identity Authorization Authentication Confidentiality Integrity Audit Service Management Enterprise Architecture /Portfolio Management and Governance 6

7 XaaS Everything (Example Human vs. Digital) Human Digital Architecture Design, Development, Quality Assure and Deploy Architecture Design Development Quality Assurance Deployment Mobile as a Service Legal Finance ERP Collaboration Call Center Business HR Process Services Application Services CRM ECM Consumers Business Services Business Software Knowledge Facilities Messaging Search Data Content Platform Infrastructure Services Infrastructure Desktop as a Service Supply Chain Travel Travel & Expense BPM Security Security as a Service Identity Authorization Authentication Confidentiality Integrity Audit Service Management Enterprise Architecture /Portfolio Management and Governance 7

8 XaaS Everything (Example Fortune Internal vs. External) Internal External Architecture Design, Development, Quality Assure and Deploy Architecture Design Development Quality Assurance Deployment Mobile as a Service Legal Finance ERP Collaboration Call Center Business HR Process Services Application Services CRM ECM Consumers Business Services Business Software Knowledge Facilities Messaging Search Data Content Platform Infrastructure Services Infrastructure Desktop as a Service Supply Chain Travel Travel & Expense BPM Security Security as a Service Identity Authorization Authentication Confidentiality Integrity Audit Service Management Enterprise Architecture/Portfolio Management and Governance 8

9 ITaaS: A New Way To Deliver Value Hybrid Private Public Consume Everything as a Service with Robust Catalog and Financial Transparency Operate Highly Automated with Transformed People & Process Models Architect Transformed End User Computing, Application and Infrastructure Platforms with Interoperability 9

10 As A Service Becomes The New Standard Internally & Externally Provided Services: Digital + Human Business User Application Developer Service Portal End User Compute Business Services Application Services Desktop / VDI Mobile Pay & Benefits Management HR Advisory Consulting & Solutions HRIS Tablet Management Employee Communications Business Analytics CRM Data Services LOB IT Infrastructure Services Management Compute Store Network 10

11 ITaaS Architecture Top-to-Bottom Trust and Orchestration New End-user Computing TRUST Private New Application Platform Automated Hybrid Cloud Infrastructure Public ORCHESTRATION 11

12 ITaaS: Automated Shared Services and Converged Technology Resources Business User Application Developer Service Portal TRUST New End-user Computing IT Private Business New Application Platform Automated Hybrid Cloud Infrastructure Public ORCHESTRATION LOB IT 12

13 Managing Transformative Change Enterprise Program Involving: Strategy Organization Process Services Technology Goal of IT Transformation Is to Drive Efficiency, Agility and Growth 13

14 How Do You Get Started? We See Several Different Approaches 1 Transition to a Modern Cloud Architecture Infrastructure Architecture Automation, Orchestration & Management Security & Availability Business User Application Developer Service Portal TRUST ORCHESTRATION 2 3 Launch a Specific Service Desktop As A Service, End User Compute Modernized Applications / Software As a Service Business Process As A Service Data/Content As A Service Infrastructure & Platform As A Service Run IT As A Business LOB IT ITaaS Strategy Service Provider Organization & Process 14

15 Transition to A Modern Cloud Architecture Optimize for Agility and Managing IT Services 1 Infrastructure Architecture Strategy & Roadmap Implementation & Integration Technology Adoption Acceleration Automation, Orchestration & Management Service Automation Lifecycle Application through Infrastructure Management Security & Availability Active Governance Advanced Security Assured Availability 15

16 Launch A Specific Service Focus on a Business Priority to Get Started 2 End User Compute Dynamic Delivery of Applications Persona Management Application Data Delivery Application Services Dynamically Scalable Automated SDLC SaaS Model Platform Services Self-Service Portal IaaS PaaS Data-aaS 16

17 Transforming Application Services Modernize Application Delivery for Faster Time to Market 2 Application Rationalization Cloud Application Strategies & Roadmap Application Virtualization Re-platform, Re-architect, & Virtualize Mission- Critical Applications New Application Platform Application Modernization Legacy App Modernization Custom App Development Accelerate Dev Process 17

18 Run IT As A Business Develop an Enterprise IT Strategy 3 ITaaS Strategy Enterprise, IT, Infrastructure Strategy Benchmarking Services Shared Services Maturity Model Service Provider Governance Professional Services Model Service Packaging and Tiering Organization & Process Organizational Structure Operating Model Change Management Plan 18

19 Global Credit Card Company Rapid Rollout Of Digital Wallet Through Accelerated Cloud Program Challenge Facing market pressure to launch new business initiatives quickly IT organization did not have the agility to respond quickly to changing requirements Solution Built fully automated Platform Created digital wallet web applications with VMware vfabric Cloud Advisory Service prioritized additional workloads Delivered a fully automated Platform on Vblock Results Improved time-to-market Provisioning reduced from 58 days to < 1 day Deployed & operationalized infrastructure based on Vblock in 10 weeks 19

20 Major Pharmaceutical Company Transformation to a IT Model Challenge Needs to quickly and significantly reduce costs across its IT organization without lowering Service Levels Needed to shift IT spending from non-discretionary to more value-added activities Needed a partner to help them envision and execute on the transformation Solution Saved over $ 100 Million through ITaaS Transformation while concurrently raising service levels EMC Consulting assisted the client in developing and transitioning to a new IT Operating Model The client adopted EMC s Maturity Model and Methodology significantly accelerating the schedule EMC assisted with organizational change management to enable drive the transformative change required Results Reduced IT expenses by $100m over 3 years Grew Application Services from 0 to more than $100m Delivered quantifiable improvements in service quality including on-time and on-budget performance. 20

21 Real-Time Brokerage High Volume and Adaptive Platform Uses Cloud Technologies Challenge Difficult to identify/fix critical trade breaks Frequent, manual IT intervention required Inhibiting scale-up of trade volume, new clients Solution Coordination Scale the between business EMC, by VMware, 5-10 client s times business, IT, and operations the trade volume, with fewer Designed a configurable rule-driven trade flow breaks and faster resolutions platform built on vfabric data grid architecture Trained & mentored client resources Results Client onboarding reduced from weeks to days Increased user efficiency through role-based dashboards for trade processing, management Increased scale with fewer trade breaks 21

22 Why EMC For Your Journey? Compelling Vision. Ability to Assist From Strategy through Tactical Execution. Market-leading Technology, Products, Services & Support. World-Class Partner Ecosystem. Market Leading Information Consulting. 22

23 Next Steps EMC Consulting Can Help You Transform IT Where You Are Need Consensus on Top IT Priority Initiative Want to Confirm What Workload, Where Need a Solid ITaaS Strategy Want to Rationalize Application Portfolio Need to Integrate End User Computing Vision How We Can Help IaaS Workshop Cloud Advisory ITaaS Strategy Service Application Architecture and Planning Workshop End-User Computing Strategy 23

24 Q&A 24

25 RESOURCES EMC Consulting InFocus Blogs EMC Perspectives emc-perspective/ h8558-cloud-trust-ep.pdf h8539-cloud-optimiz-ep.pdf h9613-prep-peop-proc-it-chall-ep.pdf 25

26

27 Global Credit Card Company Accelerated Cloud Strategy, Design, Implementation & Operationalization Challenge Facing market pressure to launch new business initiatives quickly IT organization did not have the agility to respond quickly to changing demand Solution Provisioning reduced from 58 days to less than 1 day Fully automated Platform-as-a-Service Application foundry based on vfabric Vblock cloud architecture deployed in 10 weeks launch Results New environment supports automated, sameday provisioning of services Repeatable self-provision process Client s first-ever mobile wallet capabilities 27

28 Service Orientation A Service is A means of delivering value to customers by facilitating outcomes that customers want to achieve without the direct ownership of specific costs and risks. ITIL V3 Services have a readily identifiable consumer and provider and are contracted for at specific Service levels 28

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