1 EMC IT-AS-A-SERVICE SOLUTIONS FOR HEALTHCARE PROVIDERS ESSENTIALS In tandem with your IT team, EMC can help your organization create an ITaaS Service Catalog to: Evolve to a scalable, flexible, dynamic IT-as-a-Service infrastructure at your own pace Improve response time to business and clinical needs through automation, self-service, and enhanced visibility into IT performance and usage Improve operational and management efficiencies to gain further control by automating service delivery Achieve financial transparency as you effectively deliver on SLAs and Lower CAPEX and OPEX costs over time As healthcare organizations brace for the IT impact of ACA legislation, executives and their Boards of Directors are under significant pressure. Healthcare costs are still rising, the chronically ill population continues to grow, and reimbursements are at risk. While IT is widely acknowledged as a critical enabler for healthcare transformation, shrinking margins and the need to achieve EMR Meaningful Use milestones require that projects demonstrate reduced costs while facilitating attestation. To meet the challenges of Meaningful Use, managing Protected Health Information, and "always on, anywhere access" at a lower IT cost, healthcare providers are implementing IT-as-a-Service (ITaaS) strategies. Building an agile ITaaS framework incorporates virtualization, converged IT platforms, private and hybrid cloud computing architectures, along with rationalization of the application portfolio. This solution overview describes EMC s comprehensive portfolio of solutions and services to help your IT organization incorporate virtualization, cloud computing, and ITaaS capabilities for improved operating efficiencies, scalability, and agility. BUILDING A FOUNDATION FOR YOUR ITAAS JOURNEY Healthcare organizations are no longer asking whether to deploy virtualization and cloud computing models, but how. In fact, many healthcare organizations have already taken an important first step in their cloud journey by virtualizing and standardizing their infrastructure. But, to be prepared for the next step in your journey, you ll need a commitment to IT-as-a-Service to stay in front of changing IT, business, and clinical requirements. An ITaaS foundation enables your organization to stand up new technologies, service delivery, and consumption models geared towards the needs of your internal customers. Making the shift to ITaaS is typically a gradual process involving fundamental changes that won t be made overnight. Instead of rationing IT services and restricting investment in new capabilities, your IT organization can become a true service provider and broker of services that strives to meet the requirements of its users. In doing so, you will not only compete effectively with public cloud providers, but partner with them as needed, to better serve your organization s business and clinical objectives. EMC will team with your organizational stakeholders to define your current state and determine a plan for achieving this vision at a pace that makes sense for your organization. SOLUTION OVERVIEW
2 BECOME THE IT SERVICE PROVIDER OF CHOICE Whether your organization is exploring cloud computing solutions with a service provider or is building a services catalog within your own delivery network to become an "IT Service Provider of Choice," EMC cloud-based systems and as-a-service solutions provide platform-independent access to applications to minimize the existing limitations of a legacy-based approach to patient information sharing and availability. An ITaaS approach offers the opportunity to lower operational costs, restructure costs from capital to operating expenses, improve service levels, and accelerate the deployment of key healthcare applications. IT transformation is not just about technology. It also involves changing people s roles, organizational processes, and skills to adapt to the new IT paradigm. Healthcare providers can leverage EMC s expertise and solutions to rethink their organization and the skills required to gain this new efficiency and agility. We can help you take three important steps toward Health ITaaS: Infrastructure Readiness: A virtualized infrastructure enables the rapid deployment of new business and clinical applications, reducing the costs of storing and managing patient data, including medical images. PHI compliance is facilitated with improved security and backup and disaster recovery capabilities. Improve Your Operating Model: As IT transforms its operations, moving from an exclusive provider of IT services to an ITaaS model as a broker of IT services," new skills, roles, and processes will need to be established to maximize the adoption and efficiency of new business models such as Accountable Care. Rationalize Your Applications: IT can enable the rationalization, optimization, and in some cases, the decommissioning of clinical legacy applications in a virtual infrastructure. By building new applications using software lifecycle automation techniques, your organization can become more proactive and take advantage of new business and clinical opportunities. An ITaaS model enables your organization deliver competitive services to meet the needs of clinical departments and lines-of-business at lower cost. To get started, your organization can leverage multiple approaches including transitioning to a modern cloud architecture to improve agility and the management of IT services, launching a specific service focused on a business or clinical priority, and implementing best practices to run IT as a business. 2
3 EMC GLOBAL SERVICES TO NAVIGATE ITAAS EMC recommends a lifecycle approach to ITaaS that begins with establishing an ITaaS strategy to chart your course. EMC Global Services can help your healthcare organization establish a ITaaS framework to accelerate the adoption, consumption, optimization, and management of cloud technologies to fully realize the benefits of efficiency and agility gained through all phases of cloud computing. To jump start your Health ITaaS approach, EMC Global Services can help clarify your current readiness and build a roadmap based on best practices to guide your ITaaS investment and prioritization. Leverage a portfolio of service capabilities mapped to your current IT infrastructure and future vision for ITaaS that consider transformation of people, process and technology, strategy and business case development, design and deployment, support, optimization, and education. Examples of services to help build your ITaaS framework: EMC Cloud Advisory Service develops an enterprise cloud strategy for transformation to ITaaS, including business case development, workload analysis for private, public and hybrid cloud models, operational transformation of skills, roles and processes, and execution roadmap. Cloud Infrastructure Service defines the right architectural design for your cloud and ITaaS strategy: hybrid, public, and private, and enable your organization to accelerate the adoption and benefits of cloud technology solutions, including converged infrastructure. Cloud Optimized Applications Services help you accomplish your Application Rationalization and Modernization objectives to accelerate the virtualization of mission-critical applications. These services also enable Platform-as-a-Service (PaaS), Application Replatforming, and Application Infrastructure Optimization IT Operations and Service Management Services provide capabilities for an agile cloud operating model, including financial management and chargeback, service catalogs and service portal development, service orchestration and service automation, service design and workflow optimization. End-user Computing Services accelerate the move to Desktop-as-a-Service (DaaS) using technologies like VMware View and the incorporation of Mobile Platforms. Software Lifecycle Automation Services (DevOps) accelerate the software development process through tighter integration between application developers and operations and through automated infrastructure provisioning. 3
4 EMC Residency Services for Virtual Environments provide services for the implementation and management of the virtual environment. Residents also make proactive recommendations based on best practices for improving the virtual environment and adapting it to meet changing business requirements. FINANCIAL TRANSPARENCY AND ACCOUNTABILITY Shifting to an ITaaS model fundamentally changes the way IT delivers services as well as the way users select, receive, and consume them. It also requires that your organization change the way such services are priced, paid for, and invested in. An ITaaS framework better positions your organization to speed service delivery and reliably support the dynamic needs of the environment in a highly-automated and agile infrastructure, enabling business and clinical departments to rapidly provision resources and incur costs based on usage. A key enabler of an as-a-service model is the development of a services catalog to help facilitate the transformation from a custom-engineering organization to one where standard offerings are the norm. In tandem with your IT team, EMC can help your organization create a Service Catalog to: Evolve to a scalable, flexible, dynamic IT-as-a-Service infrastructure at your own pace Improve response time to business and clinical needs through automation, self-service, and enhanced visibility into IT performance and usage Improve operational and management efficiencies to gain further control by automating service delivery Achieve financial transparency as you effectively deliver on SLAs and Lower CAPEX and OPEX costs over time To further capitalize on the benefits of your services catalog, you ll also want to build in a set of financial transparent processes that capture the true usage and costs to showback and even chargeback to the particular business or clinical department for the IT services consumed. Whether you decide to showback or chargeback, EMC Global Services can help your organization: Detail what goes into determining actual costs to deliver services Show greater transparency into business performance and value Track the details of services rendered clearly and accurately Enable the transfer of budgets from traditional IT to the business and clinical departments Help IT and the business to be more prudent and reduce over-allocation of resources Allow IT to market and sell competitive offerings to the business 4
5 Give IT a higher stake in ensuring that services are delivered properly Provide an opportunity for IT, finance, and the business to have fact-based conversations to improve delivery, consumption, and more predictive growth for planning purposes aligned with Meaningful Use milestones SOLUTIONS FOR ITAAS ENABLEMENT EMC ITaaS Solutions for Healthcare Providers provides a portfolio of services and offerings to help your organization move forward your ITaaS strategy at whatever your stage of adoption. Through our innovative products and solutions, we can help your organization capture the benefits of ITaaS with an infrastructure optimized for virtualization and cloud with unsurpassed storage, backup, security, and anywhere access. Our solutions can uniquely accelerate your journey to ITaaS in a more agile, trusted, and cost-efficient way as you gain 25-percent greater storage efficiency, 250-percent faster application performance, 90-percent faster backups, and 300-percent faster recoveries. In addition, your organization can build in a trusted infrastructure that incorporates intelligence-driven security with adaptive and risk-based authentication, identity protection and verification, and governance, risk, and compliance capabilities. A snapshot of solutions you can leverage include converged infrastructure with Vblock, VMAX delivered as a service, next generation backup-as-a-services solution, VPLEX for continuous availability, and VMWare vcloud for Healthcare. CONVERGED INFASTRUCTURE WITH VBLOCK Health IT organizations are looking to build a virtual infrastructure that s flexible, scalable, reliable, secure, and cost-effective. However, most multivendor technology infrastructures have become complex, costly, and difficult to deploy, manage, and support. By seamlessly integrating best-in-class compute, network, and storage technologies from industry leaders Cisco, EMC, and VMware, Vblock Systems provide dynamic pools of resources that can be intelligently provisioned and managed to address changing demands of your IT environment. Vblock Systems off-load IT organizations of the tasks associated with integrating, validating, and managing infrastructure to improve IT efficiency. VCE offers end-to-end accountability, unified management, and single support for the converged infrastructure letting you focus more attention and resources where they belong- accelerating EMR Meaningful Use objectives for improved care delivery. 5
6 The unprecedented scalability, configurability, five 9s % of availability, systems visibility, security, and data protection makes Vblock an important building block and foundation for your ITaaS strategy. Vblock Data Protection and Mobility provides you with a choice of safeguards, optimized for virtualized or cloud environments. In addition, you gain highly reliable backup and recovery, data replication, business continuity, and workload mobility to ensure critical protection for your Health IT environment and help your organization meet HIPAA compliance requirements. VMAX CLOUD EDITION DELIVERED AS A SERVICE Recognizing the need for healthcare organizations to move toward private cloud and ITaaS business models, EMC has invested in development of a new breed of storage platforms that are optimized to support ITaaS. EMC VMAX Cloud Edition is a self-service, enterprise-class cloud storage delivery platform that accelerates time-to-value for private companies and service providers building private, hybrid, or public clouds. It s a fundamental change that automates service delivery from a pre-configured service catalog to reduce cost, improve service levels, and increase business agility. VMAX Cloud Edition uses a building-block approach to make it easy to access a broad range of enterprise-class service level choices and achieve the right application outcome. The EMC VMAX Cloud Edition leverages enterprise-class VMAX technology to provide the industry s highest level of reliability, availability, and scalability as you build a multitenant, as-a-service delivery plan. It provides users (tenants) with a choice of performance and business continuance service levels, using a self-service chargeback or show-back consumption model. NEXT GENERATION BACKUP-AS-A-SERVICE SOLUTIONS EMC backup, recovery, and disaster recovery solutions enable your healthcare organization to deliver flexible and profitable Backup as a Service (BaaS) offerings for a wide range of physical and virtual environments. Backup and recovery solutions and services from EMC ensure that you meet application service agreements, gain greater control of application issues, and bring new application services online faster along with meeting HIPAA requirements for business continuity and data protection. By utilizing an integrated delivery platform with data duplication, your organization can significantly increase backup and recovery performance while reducing IT and management costs. These BaaS solutions can be deployed entirely at your site, at a Service Providers data center, or in combination with elements on tenants premises. In addition, EMC offers an array of services that accelerate the adoption and time to value of your backup and recovery technology. For example, the EMC Backup Infrastructure Assessment can transform your backup operations by providing an end-toend assessment of your backup environment and supporting infrastructure including a review of operational processes, procedures, competencies, and service level objectives. VPLEX FOR CONTINOUS AVAILABILITY EMC VPLEX delivers data mobility and availability across arrays and sites, which is critical in HIPAA regulated environments. VPLEX is a unique virtual storage technology that enables mission critical applications to remain up and running during any of a variety of planned and unplanned downtime scenarios. VPLEX permits painless, non-disruptive data movement, taking technologies like VMware and other clusters that were built assuming a single storage instance and enabling them to function across arrays and across distance. 6
7 The EMC VPLEX family provides a next-generation solution for data mobility and access within, across, and between data centers. It is the first platform to deliver Local and Distributed Federation. Local Federation provides the transparent cooperation of physical elements within a site while Distributed Federation extends access between two locations across distance. For continuous availability, EMC VPLEX allows you to have the same data at two sites, active at both places. It is tightly integrated with VMware for availability: vmotion for proactive availability, VMware SRM, DRS and FT for continuous availability. It s also certified for use with Oracle RAC and can increase the distance between RAC clusters to help prevent dual site failure from disasters. RecoverPoint can be deployed with VPLEX to provide Continuous Data Protection underneath the VPLEX Active-Active data architecture. This provides a complete solution for continuous data availability for protection against technical and operational disasters. VMWARE VCLOUD FOR HEALTHCARE VMware vcloud for Healthcare provides an end-to-end-care cloud computing platform for exchanging information and delivering products and services that can lead to better availability of healthcare systems. Flexible and customizable, it is a comprehensive framework supporting the entire IT care environment from point-of-care to the most critical patientcare systems to help safely accelerate the transition to truly connected care. Designed to future-proof the entire IT care environment, vcloud for Healthcare enables organizations to: Reduce costs: Leveraging vcloud, healthcare providers have reduced data center and capital costs by as much as 60 percent without sacrificing compute performance. Increase mobility: Deliver desktops and clinical workspaces that roam with clinicians, providing fast access to applications and data without requiring multiple passwords in a workspace that is always on and readily available. Protect information privacy: Reduce the threat of lost or stolen PHI by keeping all data in the data center not on PCs or mobile devices. When end users log in to applications onsite or off site the experience is just like using a local application. Enhance security: Position security services exactly where they are needed from application segmentation to trust zone maintenance. Maintain compliance: Continuously and automatically monitor and update infrastructure and applications and support detailed discovery and assessment across physical and virtual systems to centrally control changes and configuration. Achieve interoperability: With VMware, organizations can move applications between virtualization and cloud platforms to private, hybrid and public clouds and back again. Because VMware supports open APIs, organizations can also streamline management and control of workloads across clouds. 7
8 EMC ITAAS SOLUTIONS DELIVER VALUE EMC ITaaS Solutions for Healthcare Providers can help you build a framework unique to your organization that incorporates standardization, simplification, management and automation, and governance, risk, and compliance. The initial phase begins with clarification of your current readiness and builds a roadmap based on best practices to guide ITaaS investment and prioritization. We will work with your IT team on an iterative approach and provide key deliverables to advance from strategy to design to deploy. Making the transition from a traditional IT operation to ITaaS means making changes in how IT services are built and financed along with how they are delivered and consumed. But most of all, this new approach requires a different mindset from IT and the overall organization. Instead, of rationing IT services and restricting investment in new capabilities, your IT operation can become the internal service provider of choice that meets the changing demands of your clinical and business users. At the same time, this transformation opens up expanded opportunities for your IT staff, including the potential to broaden their technical expertise, deepen their role as consultants, and create additional revenue streams for the organization. In turn, the IT organization become partners in the business, strategizing to help internal customers to leverage IT innovation to further business and clinical goals. While the journey to ITaas is a challenging one, it will result in an agile, relevant, and vital IT operation that can keep pace with today s and tomorrow s changing technological, clinical, and business demands. CONTACT US To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller or visit us at EMC 2, EMC, the EMC logo, RecoverPoint, Vblock, VMAX and VPLEX are registered trademarks or trademarks of EMC Corporation in the United States and other countries. VMotion, VMware, VMware Vcloud, and VMware View are registered trademarks or trademarks of VMware, Inc., in the United States and other jurisdictions. Copyright 2013 EMC Corporation. All rights reserved. Published in the USA. 05/13 Solution Overview H EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice.