How To Get A Free Java From A Java 7 Update 51 From A Windows 7.2 On A Pc Or Mac Or Ipad (For A Freebie) On A Microsoft Macbook (For Free)

Transcription

1 Hng Leng Online Banking Date: 22 nd January

2 Table f Cntents Overview Step 1: Uninstall Java & Install Java 7 Update 51 Step 2: Verificatin f Java 7 Update 51 Installatin Step 3: Java Cnfiguratin (Optinal) Step 4: T Clear Java Cache Step 5: Brwser Cnfiguratin (Internet Explrer, Mzilla Firefx, Chrme) Trubleshting (Others) Imprtant Ntes Cntacts 2

3 Overview Backgrund: Oracle had released Java 7 Update 51 in mid January As a result f this, users wh have installed this update may be faced with situatins i.e. cannt apprve transactins thrugh HLOB. Symptm: A Missing Java Runtime Envirnment errr message will be prmpted when clicking <Apprve> buttn fr single payment apprval screen, r when clicking <Submit> buttn n bulk payment apprval screen. Sample as fllws: Actin Items: In rder t cunter this prblem, please fllw the steps belw. 3

4 Step 1: Uninstall Java & Install Java 7 Update 51 Uninstall all Java versins n yur cmputer. G t > cntrl panel > add/remve prgrams Visit t install the latest Java 7 Update 51 4

5 Step 2: Verificatin f Java 7 Update 51 Installatin G t > Cntrl Panel > Java click > Java Tab > View as per belw and ensure nly Java 7 Update 51 is installed. 5

6 Step 3: Java Cnfiguratin (Optinal) G t > Cntrl Panel > Java Click > Advanced tab, scrll dwn t Perfrm certificate revcatin checks n settings and chse D nt check ptin as shwn belw: * The purpse f switching ff this setting is t avid lag time in launching the Pin Cde dialg bx during apprval. The certificate revcatin checking feature has been enabled by default starting frm Java 7 Update 25. ( This is an ptinal recmmendatin, HLOB users can chse t skip this step. 6

7 Step 4: T Clear Java Cache G t > Cntrl Panel > Java Click General tab fllwed by > Settings Click > Delete Files, then tick all checkbxes and click <OK> as fllws: 7

8 Step 5: Brwser Cnfiguratin (Internet Explrer ) - 1/2 On yur brwser, click Tls > Manage Add-ns > Enable r Disable Add-ns Ensure the tw Java related add-ns are enabled 8

9 Step 5: Brwser Cnfiguratin (Internet Explrer ) - 2/2 If yu are using Internet Explrer 10 and 11, add hnglengnline.cm.my t Cmpatibility View if perfrming bulk payment by fllwing the steps belw: * Recmmended t restart PC after installing Java and adding the site t Cmpatibility View 9

10 Step 5: Brwser Cnfiguratin (Mzilla Firefx) - 1/2 Click Tls > Add-ns Ensure the tw Java related plugins are cnfigured t Ask t Activate If the drpdwn selectin ffers Always Activate ptin, chse this ptin ver Ask t Activate ptin 10

11 Step 5: Brwser Cnfiguratin (Mzilla Firefx) - 2/2 Lgn t HLOB Befre clicking <Apprve> buttn n single payment apprval screen, click the red icn next t the address bar (URL), Click Allw and Remember t make sure all Java related plugins are functinal. * If Firefx has prmpted similar setting at any pint f time (usually via a hrizntal bar belw the address bar r URL), please always allw Java plugin and d nt blck it. 11

12 Step 5: Brwser Cnfiguratin (Chrme) Lgn t HLOB When prmpted the fllwing after receiving Missing Java Runtime Envirnment errr fr the first time, click <Always run n this site> Lgut frm HLOB Clse and re-launch Chrme Lgn t HLOB again 12

13 Trubleshting (Others) Due t variables in cmpatibility, users may still receive a Missing Java Runtime Envirnment errr (especially n the single payment apprval screen), try either r bth f the fllwing: Click the <Apprve> buttn few times t activate the functinality even if the same errr message is prmpted. Click Bulk Payment tab, let the page finish lading, and then g back t Trx. Status & Auth tab t click the <Apprve> buttn again. 13

14 Imprtant Ntes Mzilla Firefx is highly recmmended as the first chice f brwser fr HLOB. It may take a lnger waiting time t invke the Pin Cde dialg bx during the first attempt If yu are prmpted t blck any security cntent i.e. as per belw, always chse <N> If yu are prmpted t allw any security cntent, always chse <Yes> r <Run> 14

15 Cntacts Hng Leng Cash Management Client Services Team: Phne: & Office Hurs: Mnday t Thursday frm 9.00 am t 5.00 pm Friday frm 9.00 am t 4.00 pm Clsed n weekends & public hlidays 15