User Guide. Sysgem SysMan Remote Control. By Sysgem AG

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1 Sysgem SysMan Remte Cntrl User Guide By Sysgem AG Sysgem is a registered trademark f Sysgem AG. Other brands and prducts are registered trademarks f their respective hlders Sysgem AG, Lavaterstrasse 45, CH-8002 Zürich, Switzerland, All rights reserved.

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3 Cntents Intrductin 1 Purpse f this Guide... 1 Cntact Us... 1 Definitins 3 Basic Terminlgy... 3 General... 3 SysMan Utilities... 3 SysMan UT... 3 SysMan RC... 3 SysMan Remte Cntrl Client... 3 SysMan Remte Cntrl Server... 4 SysMan Remte Cntrl Client User Interface... 4 SysMan Remte Cntrl Server service... 4 Getting Started 5 Start Remte Cntrl... 5 Startup Icn... 5 Explre the Netwrk... 5 Cnnect t a Remte System fr the First Time... 7 Install the Remte Cntrl Server Autmatically... 7 Initiate cnnectin Ending a Sessin Discnnect frm the Remte Server RC Client User Interface 13 Managing Remte Sessins - The File Menu New Windw Managing cnnectins User Interface Preferences Exit the applicatin Managing the User Interface - View Optins Shw / Hide Tlbar and Status Bar Multiple Mnitrs Screen Scaling Optins Desktp Cntrl Remte and Lcal Cursr Optins Frwarding Htkeys - The Send Menu Pre-defined Htkey Cmbinatins Remte Cnnectin Tls Starting a Chat Sessin with the Remte User Transferring Files Between Server and Client Manage Server Installatins and Settings Access Credentials 21 Credentials fr Lgging On t a Target Machine General Manually Enter Access Credentials Sysgem SysMan Remte Cntrl User Guide Cntents Errr! Reference surce nt fund.

4 Default Credentials and Definitins...23 Managing RC Server Installatins and Settings 25 The SysMan Remte Cntrl Service Status Dialg...25 A Central Pint fr Managing the RC Services...25 Verify RC Server Status...27 RC Server Service Installatin...28 Autmatic Remte Installatin upn Cnnectin...28 Remte Installatin frm the SysMan RC Windw...28 Manual Lcal Installatin...31 RC Server Service Un-installatin...35 Remte Uninstall frm the SysMan RC Windw...35 Manual Lcal Uninstallatin...36 Managing SysMan RC Server Service Settings...37 Manage Settings Remtely frm the RC Client...37 Manage Lcal Settings n the RC Server...41 Multiple Simultaneus Sessins 43 Simultaneus Multiple Remte Sessins...43 Multiple Remte Cntrl Sessins frm a Single SysMan Client...43 Multiple RC Sessins t a Single Server frm Multiple SysMan Clients...45 RC Server User Interface 47 Lcal Management...47 Ntificatin Icn...47 RC Server Ntificatin Icn Menu Optins...48 Cnnectin Cntrl...49 Accept / Reject a Sessin...49 Cnfirmatin That a Sessin has Begun...50 Terminating Sessins...51 Interactin with the Cnnected Client...52 Chat in Current Sessin...52 ii Cntents Sysgem SysMan Remte Cntrl User Guide

5 Intrductin Purpse f this Guide Sysgem SysMan Utilities helps yu, as an IT prfessinal, t take cntrl f machines in the Windws Dmain in a cnvenient, reliable and secure manner. Tls are available at yur fingertips, nt nly t view a spectrum f system management status attributes, but als t remtely cnnect t systems using SysMan Remte Cntrl. This is the guide t using Sysgem s SysMan Remte Cntrl. The prduct is installed n yur Windws wrkstatin as part f the Sysgem SysMan Utilities prgram and thereafter cnnects t remte machines n yur netwrk. Access t the remte machines uses yur Windws user accunt credentials, r if yur accunt has insufficient access, it can either use a special SysMan Remte Cntrl Server passwrd r the credentials f anther accunt that des have the apprpriate level f access. Cntact Us If yu need infrmatin r assistance with SysMan then as a first pint f cntact please get in tuch with yur supplier. If yu need t cntact Sysgem Distributin fr: Sales supprt Infrmatin n sftware updates and release ntes Frequently Asked Questins... please visit: r send t If yu need assistance frm 'Sysgem Distributin' fr: Technical Supprt then please visit: Fr ther infrmatin visit ur Knwledge Base: please visit: Sysgem SysMan Remte Cntrl User Guide Intrductin 1

6 2 Intrductin Sysgem SysMan Remte Cntrl User Guide

7 Definitins Basic Terminlgy General This sectin cntains a brief descriptin f the cmpnents f the sftware and the terms used in: this guide the prduct itself the nline knwledgebase SysMan Utilities Cntaining the main SysMan user interface, SysMan Utilities is the starting pint fr all SysMan actins, including the initiatin f a Remte Cntrl sessin. Frm a licensing pint f view: A SysMan Utilities license autmatically includes licensing fr SysMan Remte Cntrl; alternatively, a SysMan Remte Cntrl license includes a light-weight versin f SysMan Utilities t supply sme basic Remte Cntrl related peratins (e.g. assigning cnnectin preferences, maintaining manual cnnectin definitins and favrites, Active Directry brwsing and starting SysMan RC frm the cntext f a nde). Please refer t the SysMan Utilities user guide fr any related infrmatin. SysMan UT Abbreviatin fr SysMan Utilities SysMan RC Abbreviatin fr SysMan Remte Cntrl SysMan Remte Cntrl Client We refer t the machine that yu are using (such as yur wrkstatin) t establish cnnectins t remte machines as the SysMan Remte Cntrl Client i.e. the client refers t the machine yu cnnect frm. Sysgem SysMan Remte Cntrl User Guide Definitins 3

8 SysMan Remte Cntrl Server With the term SysMan Remte Cntrl Server we refer t the machine being remtely cntrlled i.e. the server refers t the machine yu cnnect t. SysMan Remte Cntrl Client User Interface The SysMan Remte Cntrl client user interface is the windw in which the remte sessin is displayed. It is invked frm the SysMan Utilities windw. SysMan Remte Cntrl Server service The service that runs the SysMan Remte Cntrl server is installed n remte machines t which cnnectins are t be made using the SysMan Remte Cntrl Client. This service can be installed: remtely frm the client, r manually after lgging int the remte machine, r via any sftware distributin service yu may be using After installatin, the service runs as a Windws service called SysMan Remte Cntrl Server. 4 Definitins Sysgem SysMan Remte Cntrl User Guide

9 Getting Started Start Remte Cntrl Startup Icn SysMan Remte Cntrl is started frm within the SysMan Utilities prgram. Duble click n the Sysgem SysMan Utilities icn that has been placed n yur Windws desktp during the installatin f the prduct. Explre the Netwrk The SysMan desktp pens up and autmatically starts the SysMan Explrer windw. If the SysMan Explrer windw has been clsed, it can be pened again frm the bkmark ptins n the left-hand side f the screen: Sysgem SysMan Remte Cntrl User Guide Getting Started 5

10 Open up the explrer tree in the left-hand side f the SysMan Explrer windw and select the machine that yu want t use with Remte Cntrl. In this example, the SYSGEM-WS2 machine has been selected in the explrer tree n the left. All the SysMan Utilities tls that are available n SYSGEM-WS2 are shwn in the pane n the right, including the SysMan Remte Cntrl ptin (which is selected in the example abve). Duble click n the SysMan Remte Cntrl ptin t pen a new windw and cnnect t the selected machine. 6 Getting Started Sysgem SysMan Remte Cntrl User Guide

11 Cnnect t a Remte System fr the First Time Install the Remte Cntrl Server Autmatically Befre SysMan Remte Cntrl can cnnect t a remte machine, the Remte Cntrl service must first be installed n that machine. If an attempt is made t cnnect t a remte machine which des nt have the Remte Cntrl Server service installed, then SysMan will prmpt yu t start the service status dialg as shwn belw. Click Yes : Sysgem SysMan Remte Cntrl User Guide Getting Started 7

12 The SysMan Remte Cntrl Service Status dialg is started and autmatically verifies the RC Server service installatin status n the remte machine. If the service is nt installed, SysMan will ffer t start the remte installatin. Again, click Yes. Nte: The service installatin prcess needs sufficient privileges n the remte machine fr the installatin t succeed. If yur Windws user accunt is a member f the Administratrs grup, the installatin shuld prceed withut the need t prvide any further credentials. If it des nt, then cancel the Install it nw? prmpt and prvide sufficient credentials first, typically f an accunt that is a member f the Administratrs grup. Fr mre infrmatin, please refer t the Credentials fr Lgging n t the Remte Machine sectin later in this guide. 8 Getting Started Sysgem SysMan Remte Cntrl User Guide

13 Befre the remte installatin begins, the Installatin Optins dialg is displayed t allw server ptins t be prvided. Nte: the settings cnfigured here can be changed after installatin, as shwn later in this guide. Sessin passwrd: Passwrd: The ptinal sessin passwrd entered in this field permits a cnnectin t the remte machine t be made withut using Windws credentials. Cnfirm: Re-type the chsen sessin passwrd here fr cnfirmatin. Server ptins: Shw cnnectin list when active: If this ptin is set, a windw will be displayed n the target system indicating that Remte Cntrl sessin(s) are active, and which IP address(es) are cnnected. Allw user t cntrl incming cnnectins: If set, a user that is lgged n t the remte machine has the ptin t reject a cnnectin. Nte: if this ptin is set, then by default the server is cnfigured t autmatically reject cnnectin requests after a 10-secnd timeut. Allw user t change Remte Cntrl settings: If enabled, then the user f the target system can pen the server s Optins dialg bx t change the server cnfiguratin. After selecting apprpriate installatin ptins abve, press the Install buttn t start remte installatin. Sysgem SysMan Remte Cntrl User Guide Getting Started 9

14 The remte installatin prgress is displayed, as shwn belw. Wait fr the installatin t cmplete and click Clse t clse the Installatin Prgress windw. After successful installatin, the SysMan RC client will ffer t cnnect t the newly-installed server, as shwn belw: 10 Getting Started Sysgem SysMan Remte Cntrl User Guide

15 Initiate cnnectin After accepting the ffer t cnnect t the server in the previus step, the Cnnect T dialg bx will be displayed with the server name already set apprpriately. If yu cnfigured a sessin passwrd when installing the server, enter it in the Passwrd field and click OK t cnnect. If yu did nt specify a sessin passwrd, yu will need t use Windws credentials t authenticate; t d this, change the Type field t SysMan Remte Cntrl (with Windws username and passwrd) and then prvide a suitable username and passwrd in the apprpriate fields. After clicking OK, the RC client will attempt t cnnect t the remte server. Upn successful cnnectin, the remte display is presented in the Remte Cntrl windw. Sysgem SysMan Remte Cntrl User Guide Getting Started 11

16 Ending a Sessin Discnnect frm the Remte Server Frm the SysMan client, a sessin can be ended by: selecting the File > Discnnect menu ptin, r clicking the Discnnect icn n the main tlbar:, r clsing the SysMan Remte Cntrl Windw Nte: The lgged in user n the target machine can als be granted the privilege t discnnect Remte Cntrl sessins frm his desktp (see the Remte Sessins sectin, belw, fr details). 12 Getting Started Sysgem SysMan Remte Cntrl User Guide

17 RC Client User Interface Managing Remte Sessins - The File Menu All actins related t the starting and stpping f a sessin can be invked frm the File menu: New Windw File Menu: New Windw: Opens a new instance f the SysMan Remte Cntrl client user interface, in which a new cnnectin can be started. Managing cnnectins File Menu: Cnnect T : This ptin starts the Cnnect T dialg, allwing a cnnectin t be started manually (rather than initiating a cnnectin frm the SysMan Utilities brwser windw). Fr mre infrmatin n this dialg please refer t the Manually Enter Access Credentials sectin f this dcument. Discnnect: Discnnects the currently-active sessin. Sysgem SysMan Remte Cntrl User Guide RC Client User Interface 13

18 User Interface Preferences File Menu: Preferences: pens a dialg bx where preferences can be cnfigured fr the RC Client user interface. Display preferences: Shrink remte display t fit windw: This ptin shrinks the remte display t fit the SysMan Remte Cntrl windw. It des nt alter the remte display s reslutin. Resize windw t fit display: By enabling this ptin, SysMan Remte Cntrl will autmatically attempt t adapt its windw size t the size f the remte display upn cnnectin. Multiple mnitrs: These ptins cntrl hw SysMan displays the remte desktp after cnnectin, when the remte machine has mre than ne mnitr in use. Shw entire desktp by default: This ptin shws all the remte displays in a single SysMan Remte Cntrl windw. Shw primary mnitr by default: Initially shw the primary mnitr nly. When a cnnectin fails: Offer t check the service status: When this ptin is enabled, failed cnnectin attempts will be fllwed by a prmpt t pen the SysMan RC Service Status dialg in rder t check whether the SysMan Remte Cntrl Server service is installed and running n the target machine. Exit the applicatin File Menu: Exit: Ends the current sessin (if any) and clses the RC client user interface. 14 RC Client User Interface Sysgem SysMan Remte Cntrl User Guide

19 Managing the User Interface - View Optins The SysMan Remte Cntrl windw View menu hlds varius cmmands t alter the current display mde and settings. Shw / Hide Tlbar and Status Bar View Menu: Tlbar: Shws r hides the tlbar Status bar: Shws r hides the status bar Multiple Mnitrs View Menu: Mnitrs > Entire Desktp: Shw all f the remte displays in a single SysMan Remte Cntrl windw Mnitrs > Mnitr selectin: Only shw the selected mnitr Screen Scaling Optins View Menu Full Screen: Currently nt available Shrink t Fit Windw: Shrink the remte display t fit the SysMan Remte Cntrl windw. The reslutin setting n the target machine will nt be affected. Resize Windw t Fit: Attempt t adapt the size f the SysMan Remte Cntrl user interface windw t the size f the remte display. Sysgem SysMan Remte Cntrl User Guide RC Client User Interface 15

20 Desktp Cntrl View Menu: View Only: Dn t allw cntrl f the remte machine frm the SysMan Remte Cntrl user interface. Lck Remte Keybard and Muse: Prhibits desktp cntrl n the server side. That is, temprary prevents the user sitting behind the remte screen frm cntrlling the keybard and muse. Remte and Lcal Cursr Optins View Menu: Lcal Cursr as Dt: Shw the lcal cursr as a dt, thereby distinguishing it frm the cursr n the remte machine Remte Cursr: Shws r hides the cursr frm the remte machine 16 RC Client User Interface Sysgem SysMan Remte Cntrl User Guide

21 Frwarding Htkeys - The Send Menu The SysMan Remte Cntrl client user interface has several predefined htkeys that can be sent t the target system in a sessin. All f these are available frm the Send menu. Pre-defined Htkey Cmbinatins Send Menu: Ctrl-Esc: Frwards Ctrl-Escape (primarily t activate the Start menu). Alt-Tab: Frwards the Alt-Tab htkey, t switch between windws n the remte desktp Alt-Esc: Frwards Alt-Escape t place the active windw n the remte desktp behind all thers (if any) Ctrl-Alt-Del: Opens the security r lgn screen Ctrl-Shift-Esc: Equivalent t pressing Ctrl-Shift-Escape n the remte machine, typically pening the Windws task manager Capture Htkeys: Currently nt available Nte: the functin f these special key cmbinatins may differ frm the abve when cnnecting t nn-windws systems using SysMan RC s VNC supprt. Sysgem SysMan Remte Cntrl User Guide RC Client User Interface 17

22 Remte Cnnectin Tls As well cntrlling the remte desktp, SysMan ffers the means t exchange infrmatin with the remte nde. These are accessible thrugh the Tls menu: Starting a Chat Sessin with the Remte User Tls Menu: Chat with Remte: Start a chat sessin with the user sitting behind the remte desktp. Selecting this menu item will pen a chat windw, as the example belw shws. It allws interactin between the users n each side f the cnnectin: 18 RC Client User Interface Sysgem SysMan Remte Cntrl User Guide

23 Transferring Files Between Server and Client Tls Menu: Transfer Files: This menu will display a file brwser windw that permits files t be selected and transferred in either directin. T transfer a file (r multiple files) frm the client machine t the target server, select the surce file and brwse fr the target lcatin, then click the Send >> buttn. Likewise, t start a transfer frm the remte server t the client machine, select the file n the server side, brwse t the required lcatin n the client side and then click the << Receive buttn. Manage Server Installatins and Settings Tls Menu: SysMan Remte Cntrl Service Status and Installatin : Opens the SysMan Remte Cntrl Service Status dialg bx, allwing remte service installatins, un-installatins and recnfiguratin. Fr mre infrmatin n this ptin, please refer t the Managing RC Server Settings and Installatins - The SysMan Remte Cntrl Service Status dialg sectin f this dcument. Sysgem SysMan Remte Cntrl User Guide RC Client User Interface 19

24 20 RC Client User Interface Sysgem SysMan Remte Cntrl User Guide

25 Access Credentials Credentials fr Lgging On t a Target Machine General Yu need sufficient access credentials in rder t gain access t a remte system with SysMan Remte Cntrl. The ptins are: 1. Use the username and passwrd belnging t a suitably-privileged Windws user accunt. 2. Use the SysMan Remte Cntrl Server sessin passwrd if ne was set when the service was installed. When d yu enter the details? 1. The credentials can be entered in the Remte Cntrl client s Cnnect T dialg bx, either when starting a cnnectin directly frm the Remte Cntrl windw r when n credentials are saved in SysMan Utilities (see belw) 2. The details can be set up (and stred) fr each remte machine s that they are used autmatically whenever yu select a machine in the SysMan Explrer windw and invke the SysMan Remte Cntrl tl. Sysgem SysMan Remte Cntrl User Guide Access Credentials 21

26 Manually Enter Access Credentials In the Remte Cntrl windw, either: Use the menu ptin: File > Cnnect T Click the Cnnect icn n the main tlbar:... and select the cmputer yu wish t cnnect t. The Type field in the dialg bx allws either a Windws user accunt t be used fr access, r the sessin passwrd that was cnfigured when the service was installed. If yu select the SysMan Remte Cntrl (with Windws username and passwrd) ptin, then enter the details f a suitably-privileged accunt (by default, a member f the machine s Administratrs grup). If yu select the SysMan Remte Cntrl (with cnnectin passwrd) ptin, then the username field will be grayed ut and yu shuld enter the sessin passwrd in the passwrd field. Nte: There is als a VNC ptin available in the cnnectin type list, which allws the SysMan RC user interface t establish a cnnectin with an existing VNC server n the remte machine (e.g. Linux, UNIX, Mac, and ther platfrms with VNC supprt). Please refer t ur knwledgebase ( article RC KB #0004) fr further details. 22 Access Credentials Sysgem SysMan Remte Cntrl User Guide

27 Default Credentials and Definitins Fr cnvenience, yu may set up access details that will be autmatically used whenever the Remte Cntrl tl is started frm the SysMan Explrer windw. Default credentials can be set fr a specific machine, a number f selected machines at nce, r as general default definitins (which will be applied when there are n specific credentials set fr a certain nde). T define general default definitins, right-click anywhere in the SysMan Explrer windw and select: Preference Settings, then select: Cnnectin Preferences. Use the menu ptin: General > Default Credentials. T set up machine specific credentials, select all machines yu wish t share the same set f credentials in the Cnnectin Preferences windw, then use the right muse menu ptin: Selected > Credentials. Select the Remte Cntrl tab: In bth the General Defaults settings and the Selected Ndes settings, the fllwing ptins fr credentials may be specified: The same as fr Tls and Utilities: Use the same credentials as defined n the Tls and Utilities tab. Always prmpt fr credentials: Which frces the Cnnect T windw t always ask fr credentials Specific user (Windws) credentials: Use the credentials f a specified user. By default, members f the Administratrs grup n the remte machine are granted access. Fr dmain-accunts, enter the windws username as <DOMAIN>\<Accunt name>, e.g. SYSGEM\Administratr Sysgem SysMan Remte Cntrl User Guide Access Credentials 23

28 SysMan RC Passwrd: Use the SysMan Remte Cntrl Server passwrd When cnfiguring credentials in the Selected Ndes dialg bx, the specified details will nly be used if the Enabled checkbx is set when nt enabled, the general default credentials will be used instead. At any time, if the lgin fails fr a remte cntrl sessin, then an Authenticatin Failed message will be displayed and the Cnnect T dialg will be pened t allw yu t enter credentials manually. 24 Access Credentials Sysgem SysMan Remte Cntrl User Guide

29 Managing RC Server Installatins and Settings The SysMan Remte Cntrl Service Status Dialg A Central Pint fr Managing the RC Services All tls related t remte management f the SysMan Remte Cntrl Server service can be accessed frm a single starting pint: the SysMan Remte Cntrl Service Status dialg. This dialg can be pened frm the Tls menu: Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 25

30 If a sessin is active when the SysMan RC Service Status dialg is pened, it will default t the current remte server. T wrk with a different cmputer, r if n sessin is active, type the name f the target cmputer (r use the Brwse buttn t find it n the netwrk): General ntes n the SysMan RC Service Status dialg: Cmputer: Hlds the name r address f the target machine. By default, this will be the last server used in the current RC windw. If the name r address f the target is knwn then it can be typed here. Alternatively use the Brwse buttn t lcate the target machine Use current Windws credentials: All actins available in this windw require administrative privileges n the remte machine t succeed. By default, the SysMan RC Service Status dialg uses the current Windws lgn credentials t authenticate with the target nde. If the current Windws privileges are expected t be insufficient then uncheck the Use current Windws credentials ptin, t extend the dialg with a username and passwrd field where alternative lgn infrmatin can be prvided: 26 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

31 Verify RC Server Status T check remte service existence and status frm the RC client windw, start the SysMan Remte Cntrl Service Status dialg (as described in the preceding sectin). Ensure the crrect cmputer name and apprpriate Windws credentials are selected, and click the Status buttn t cntinue: If the RC Server service desn t appear t be installed, SysMan autmatically ffers t initiate a remte installatin f the service right away. If the RC Server service is installed and accessible n the target then its status and versin will be shwn in the apprpriate fields in the SysMan RC Server Status dialg. Frm this pint the fllwing maintenance actins culd be perfrmed: Inspect the remte server settings, and if desired make changes, by clicking the Settings buttn Initiate a remte upgrade r reinstallatin: click the Install buttn Nte: The client will install its embedded versin f the RC server. Initiate a remte uninstall f the server service: click the Uninstall buttn Start a cnnectin t this target by clicking Cnnect, which will pen the Cnnect T dialg bx with the server pre-selected Perfrm service cntrl, by starting, stpping r restarting the RC server service using the apprpriate buttns Managing the RC Server settings and perfrming remte installatins frm this windw is described in detail in the sectins belw. Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 27

32 RC Server Service Installatin Autmatic Remte Installatin upn Cnnectin If, upn a cnnectin attempt, the RC service des nt appear t be installed n the target server, SysMan RC can initiate an autmatic installatin. This feature is described in mre details in the Getting Started - Cnnect t a Remte System fr the First Time sectin earlier in this guide. Remte Installatin frm the SysMan RC Windw T manually start a remte installatin f the RC Server frm the RC client windw, pen the SysMan Remte Cntrl Service Status dialg and select the crrect cmputer and Windws credentials (as described in the sectin abve). Then, click the Install buttn t cntinue: 28 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

33 Pressing the Install buttn in the SysMan RC Service Status dialg will pen the Installatin Optins dialg bx: Specify the required installatin ptins and press Install t start remte installatin f the service. Nte: The settings specified here can be changed after installatin, as shwn later in this guide. Sessin passwrd: Passwrd: The ptinal sessin passwrd entered in this field permits a cnnectin t the remte machine t be made withut using Windws credentials. Cnfirm: Re-type the chsen sessin passwrd here fr cnfirmatin. Server ptins: Shw cnnectin list when active: If this ptin is set, a windw will be displayed n the target system indicating that Remte Cntrl sessin(s) are active, and which IP address(es) are cnnected. Allw user t cntrl incming cnnectins: If set, a user that is lgged n t the remte machine has the ptin t reject a cnnectin. Nte: if this ptin is set, then by default the server is cnfigured t autmatically reject cnnectin requests after a 10-secnd timeut. Allw user t change Remte Cntrl settings: If enabled, then the user f the target system can pen the server s Optins dialg bx t change the server cnfiguratin. After selecting apprpriate installatin ptins abve, press the Install buttn t start remte installatin. Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 29

34 The remte installatin prgress is displayed, as shwn belw. Wait fr the installatin t cmplete and click Clse t clse the Installatin Prgress windw. After successful installatin, the SysMan RC client will ffer t cnnect t the newly-installed server, as shwn belw: T cnnect t the newly-installed server, click Yes. T return t the SysMan RC Service Status dialg, fr instance t check and set mre detailed settings n the newly-installed server, click N. 30 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

35 Manual Lcal Installatin Apart frm autmatic r manual remte installatin frm the SysMan RC client, the SysMan Remte Cntrl Server service can als be installed manually n the lcal machine. The RC Server installatin package cmes as an MSI file which can either be installed by hand r used with any sftware distributin systems yu may have in place n yur netwrk. On the RC client system, brwse t the Sysgem\SysMan Remte Cntrl installatin flder and cpy the SysManRCServer.msi package t a mre cnvenient lcatin this culd be the lcal desktp, an accessible share, r sme ther shared flder the target server has access t. Lg n lcally n the target server and run SysManRCServer.msi, which will start the SysMan Remte Cntrl Server Setup Wizard: Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 31

36 Click Next, read and accept the license agreement t cntinue, apprve r alter the destinatin flder and set the RC sessin passwrd (if desired): 32 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

37 On the next page, set the server ptins as required. Nte: the settings applied here can be changed after installatin. Shw cnnectin list when active: If this ptin is set, then a windw is displayed n the target system indicating that Remte Cntrl sessin(s) are active, and which IP address(es) are cnnected. Allw user t cntrl incming cnnectins: If set, a user that is lgged n t the remte machine has the ptin t reject a cnnectin. Nte: if this ptin is set, then by default the server is cnfigured t autmatically reject cnnectin requests after a 10-secnd timeut. Allw user t change Remte Cntrl settings: If enabled, then the user f the target system can pen the server s Optins dialg bx t change the server cnfiguratin. Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 33

38 On the final page f the installer, click Install t being the installatin, wait fr the Cmpleted the SysMan Remte Cntrl Server Setup Wizard windw t cnfirm successful installatin, and clse the wizard. 34 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

39 RC Server Service Un-installatin Remte Uninstall frm the SysMan RC Windw T manually start a remte uninstallatin f the RC Server frm the RC client windw, pen the SysMan Remte Cntrl Service Status dialg and select the crrect cmputer and Windws credentials (as described in the sectin abve). Then, click the Uninstall buttn t cntinue. The uninstallatin prgress is displayed in the frm belw. Wait fr the uninstallatin t finish and click Clse t clse the Uninstallatin Prgress windw. Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 35

40 Manual Lcal Uninstallatin The SysMan Remte Cntrl Server service can be remved, if necessary, frm the target machine by using the standard Windws Administrative tls t uninstall a prgram (typically fund in the Cntrl Panel). In the list f installed prgrams, the SysMan RC Server service will be listed as SysMan Remte Cntrl Server: 36 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

41 Managing SysMan RC Server Service Settings Manage Settings Remtely frm the RC Client Verify the existence and versin f the RC Server service n the target, as described in the Verify RC Server Status sectin abve. Next, in the SysMan RC Service Status dialg bx, click Settings t lad the remte server settings. The server settings n the remte machine are displayed n the next page. Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 37

42 General Optins: Frce view-nly mde: With this ptin, the user f SysMan Remte Cntrl can nly bserve the desktp f the target machine. They will nt have the ability t cntrl the keybard and muse. Lck server settings: The user f the target machine will nt be able t change the SysMan Remte Cntrl Server cnfiguratin. Allw remte sessins t be clsed: If checked, the user n the target machine will have the ability t discnnect any established sessins. Allw Remte Cntrl t be shut dwn: Permit the Remte Cntrl Server service t be shut dwn frm the desktp f the target machine by the user wh is lgged n lcally n the target machine. Shw cnnectin list when active: A windw will be displayed n the target machine whenever a Remte Cntrl sessin is active. The windw shws the IP address(es) f the user(s) wh are cnnected. Share nly primary mnitr: If set n a multi-mnitr machine, then nly the primary mnitr will be available fr display by SysMan. Cnnectin Cntrl: Cnfirm incming cnnectins: The user wh is lgged n t the target machine will be prmpted befre the Remte Cntrl windw is allwed t cnnect t the target machine. The user can accept r reject the cnnectin request. Default actin: If n respnse is made t the prmpt requesting permissin t cnnect, then the default actin (after the timeut perid has elapsed) will be t accept r reject the cnnectin, depending n this setting. Timeut: This defines the number f secnds befre the sessin request is autmatically accepted r rejected. 38 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

43 Sessin Passwrds: Allw lgn with sessin passwrd: This allws smene wh has knwledge f the Remte Cntrl sessin passwrd t cnnect t the target machine withut prviding a Windws username and passwrd. Passwrd: The Remte Cntrl Server sessin passwrd. View-Only Passwrd: If this alternate passwrd is used t establish the cnnectin, the Remte Cntrl sessin will be in read-nly mde. Windws Authenticatin Allw lgn with Windws Credentials: This allws a SysMan Remte Cntrl user t cnnect t the target machine using a privileged user s Windws credentials. Cnfigure Allwed Grups: Assign cnnectin privileges t Windws grups, r specific users. By default members f the lcal Administratrs grup have been assigned full access. Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 39

44 In rder t apply any changes t the server settings, the service needs t be restarted. When changes have been made, SysMan will prmpt t restart the service autmatically: Nte: any current cnnectins t this target will be terminated when the service is restarted. Any affected SysMan RC users will be prmpted t re-establish the cnnectin: 40 Managing RC Server Installatins and Settings Sysgem SysMan Remte Cntrl User Guide

45 Manage Lcal Settings n the RC Server T pen the RC Server settings lcally, right-click the RC Server icn in the Windws ntificatin area. Either: Server in listening mde: n cnnectins are active Server active: ne r mre remte clients are cnnected. Frm the menu that appears, click Settings t pen the server settings fr the lcal machine: Fr a detailed discussin n these settings, please refer t the preceding sectin n remte management. Sysgem SysMan Remte Cntrl User Guide Managing RC Server Installatins and Settings 41

46

47 Multiple Simultaneus Sessins Simultaneus Multiple Remte Sessins Multiple Remte Cntrl Sessins frm a Single SysMan Client A single client statin can pen multiple SysMan RC sessins at the same time by using the fllwing prcedure: On the left side f the SysMan Explrer windw select the cntainer flder that cntains the required machines. In the example belw the Windws Netwrk cntainer has been selected in the left pane f the SysMan Explrer. On the right side f the SysMan Explrer the three machines: SYSGEM-DC01 ; SYSGEM-WS02 and SYSGEM-WS3 have been selected. Using the right muse key n the selected machines, the menu ptin: Multiple Cmputer Select is chsen and this pens the windw shwn in the fllwing screensht: Sysgem SysMan Remte Cntrl User Guide Multiple Simultaneus Sessins 43

48 Any f the tls selected n this windw will start a display by cnnecting t the selected machines and will display the results in that windw. In the case f the Remte Cntrl ptin it will pen three separate windws each cnnected t ne f the machines. 44 Multiple Simultaneus Sessins Sysgem SysMan Remte Cntrl User Guide

49 Multiple RC Sessins t a Single Server frm Multiple SysMan Clients Mre than ne SysMan client can cnnect t a single server at the same time. The target machine s cnnectin display will then shw the IP addresses f multiple SysMan users that are cnnected: Sysgem SysMan Remte Cntrl User Guide Multiple Simultaneus Sessins 45

50 46 Multiple Simultaneus Sessins Sysgem SysMan Remte Cntrl User Guide

51 RC Server User Interface Lcal Management Ntificatin Icn If enabled in Windws, the SysMan Remte Cntrl service will appear as an icn in the Windws ntificatin area n the target machine. When a remte cntrl sessin is active the icn is green and faces dwnwards. When there is n current Remte Cntrl sessin, the icn is purple and faces upwards. See the example belw. Server in listening mde: n cnnectins are active Server active: ne r mre remte clients are cnnected Right-click the icn t display a full list f available menu ptins. Nte: availability and usage can be restricted by the administratr. As such, ptins might be grayed ut and unavailable All ptins are discussed n the fllwing pages. Sysgem SysMan Remte Cntrl User Guide RC Server User Interface 47

52 RC Server Ntificatin Icn Menu Optins Settings: Opens the Optins windw in which varius settings can be cnfigured; fr instance, sessin passwrds, Windws authenticatin, sessin cnfirmatin and remte and lcal privileges. Please refer t the Managing SysMan RC Server Service Settings sectin f this dcument fr a full list and descriptin f these ptins. Discnnect All Viewers: Terminates all active sessins n this nde Shw Current Cnnectins: If nt already displayed, this ptin shws a list f current cnnectins t the lcal machine. This display is discussed in mre detail later in this dcument: Clse SysMan Remte Cntrl: Terminates all running sessins (if any) and clses the SysMan Remte Cntrl Server service. Abut SysMan Remte Cntrl: Shws general infrmatin abut the installed SysMan RC Server. 48 RC Server User Interface Sysgem SysMan Remte Cntrl User Guide

53 Cnnectin Cntrl Accept / Reject a Sessin If the Cnfirm incming cnnectins server ptin is set, then a lgged in user f the target machine will be prmpted with a message t accept r reject a cnnectin request. Depending n the default actin set fr cnnectin requests, the Accept Cnnectin? windw will either Aut-Accept r Aut-Reject the cnnectin if n answer has been given within the cnfigured time-ut perid: The relevant server settings are circled in the dialg belw: Sysgem SysMan Remte Cntrl User Guide RC Server User Interface 49

54 Cnfirmatin That a Sessin has Begun A pp-up message appears n the desktp t alert the lgged-in user that their sessin is nw being bserved by SysMan Remte Cntrl. Additinally, if the Shw cnnectin list when active server ptin has been set, the Current Cnnectins windw will als appear and shw the address(es) f the cnnected client(s). 50 RC Server User Interface Sysgem SysMan Remte Cntrl User Guide

55 Terminating Sessins T terminate a single cnnectin, select it in the Current Cnnectins windw and press the Discnnect buttn. The selected cnnectin will be ended immediately. T terminate all currently-established cnnectins, invke the Discnnect All Viewers ptin frm the SysMan Remte Cntrl Server menu: Sysgem SysMan Remte Cntrl User Guide RC Server User Interface 51

56 Interactin with the Cnnected Client Chat in Current Sessin T pen a chat sessin with the SysMan user frm the lcal machine, select the relevant cnnectin in the Current Cnnectins windw and press the Chat buttn: A chat windw such as the example belw will appear, allwing interactin between the users n each side f the cnnectin: 52 RC Server User Interface Sysgem SysMan Remte Cntrl User Guide

57 Sysgem SysMan Remte Cntrl User Guide RC Server User Interface 53

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