Citrix Client (PN Agent) Upgrade Citrix Receiver 3.3

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1 1 P a g e February, 2013 Citrix Client (PN Agent) Upgrade Citrix Receiver 3.3 OCFS is in the prcess f upgrading the Citrix Server Envirnment, which requires an update t the Citrix Client (PN Agent). The Citrix PN Agent is a prgram that sits n yur desktp and enables yu t access the CONNECTIONS Applicatin. The interface fr this prgram will change. Belw will shw the difference between the current client (Citrix Online Plug-in 11.2) and the new ne t be pushed ut (Citrix Receiver 3.3). Icns: Old Old Icn n Desktp: New New Icn n Desktp: Old Icn in System Tray: New Icn in System Tray:

2 2 P a g e Accessing via PN Agent: Accessing yur published applicatins has changed. Old way f accessing Right click the Citrix Online Plug-in in the system tray (lwer right-hand crner), chse Desktps, select CONNECTIONS Desktp, and yur CONNECTIONS sessin will begin. New Way f accessing Yu can n lnger access yur applicatins via the Citrix Online Plug-in in yur System Tray. In rder t access yur applicatins, yu will have t use the new CONNECTIONS and Other Applicatins icn n yur desktp, as depicted belw: Yu can g t yur desktp and duble click the CONNECTIONS and Other Applicatins icn. A flder will pen with all f the applicatins yu can access. Once yu are in the flder, duble click CONNECTIONS Desktp and yur CONNECTIONS sessin will begin: Yu can als g t yur desktp and duble click the CONNECTIONS and Other Applicatins icn. A flder will pen with all f the applicatins yu can access. Once yu are in the flder, duble click CONNECTIONS Desktp and yur CONNECTIONS sessin will begin:

3 3 P a g e Applicatin Refresh: The prcess t d an Applicatin Refresh has als changed. Belw are the steps f hw t d an applicatin refresh: Old way f ding an Applicatin Refresh Right click the Citrix Online Plug-in in the system tray (lwer right-hand crner), chse Applicatin Refresh New way f ding an Applicatin Refresh Duble click the Citrix Receiver in the system tray (lwer right-hand crner) An Abut Citrix Receiver windw will pp-up, and in that windw Click n advanced Under advanced, click n Online Plug-in Settings

4 4 P a g e New way f ding an Applicatin Refresh (Cntinued) In the menu that pps up, click Refresh Applicatins Yur applicatins in yur CONNECTIONS and Other Applicatin flder have nw been refreshed

5 5 P a g e Citrix Receiver 3.3 Truble Shting Change t Pass Thrugh After receiving the update t the Citrix Receiver 3.3, sme users are getting prmpted t lg n t the Citrix Receiver, with the pp-up shwn belw. Under Advanced, click n Online Plug-in Settings Under the Online Plug-in Settings, Click Optins Rather than lgging int that pp-up, users that are n HSEN devices shuld change their Citrix Receiver 3.3 Optins frm Prmpt User t Pass-Thrugh Authenticatin. Here are the steps t cmplete that. Duble click the Citrix Receiver in the system tray (lwer right- hand crner) An Abut Citrix Receiver windw will pp up, and in that windw Click n Advanced In the Optins Windw, click n the drpdwn under Lgn Mde, change the ptin t Pass-Thrugh Authenticatin, and Click OK. Yu als have t click OK n the Abut Citrix Receiver Windw.

6 6 P a g e Citrix Receiver 3.3 Truble Shting Icn n Desktp Still ld Blue Icn After the update t Citrix Receiver 3.3, the icn in the system tray (Lwer right-hand crner) is updated t the new Black Icn, but the icn n the desktp is still the ld Blue Icn. Once yu are in that flder, duble click IcnRefresh.bat Old Icn n Desktp (Blue): New Icn in System Tray (Black): After yu duble click IcnRefresh.bat, a black cmmand bx will appear. Click the X t clse the black bx The fllwing steps will fix the icn n yur desktp t be the new Black Icn: G t the fllwing share, by clicking the link belw, while hlding Ctrl. Yu can als get there by clicking Start - > Run and cpying this URL int the text bx and click OK: \\fnpcfs0a1adv\ocfsshare\citrixreceiver3.3_hsen_onenet_inst all\icnfix

7 7 P a g e Once yu g back t yur desktp, yur icn will nw be the new Black Icn. New Icn n Desktp (Black): New Icn in System Tray (Black): If users experience any issues, please cntact yur LAN Administratr r send an t:

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